+
+

Related Products

  • Vantage
    15,963 Ratings
    Visit Website
  • Dialpad Support
    1,600 Ratings
    Visit Website
  • Paylocity
    8,260 Ratings
    Visit Website
  • Resource Guru
    1,043 Ratings
    Visit Website
  • Connecteam
    10,756 Ratings
    Visit Website
  • Hubstaff
    3,996 Ratings
    Visit Website
  • Rippling
    21,038 Ratings
    Visit Website
  • Intermedia Unite
    1,634 Ratings
    Visit Website
  • Careerminds
    46 Ratings
    Visit Website
  • DeskTime
    954 Ratings
    Visit Website

About

Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management (WFM) and performance management. At Pipkins, we understand that details matter with every contact. Vantage Point uniquely handles every contact that comes into organizations, including calls, chat, text message, e-mail, and back office work items. Pipkins utilizes our own state-of-the-art algorithms developed by founder, Dr. James Pipkins. The use of these algorithms makes Vantage Point simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted omni-channel workforce management environments. Vantage Point gives organizations a proven WFM solution with the ability to automate processes and reduce costs.

About

We believe that offering a unique, flexible and responsive platform, especially as Field Service Management solution, will ensure that you can deliver the ultimate customer service. All-in-one platform to manage incoming calls, provide online support, chat, SMS, self-service application synchronisation, emails and social media integration for end-to-end customer management. Multi-platform mobile applications to manage your field workforce. Empower the mobile workforce to receive, queue, schedule, accomplish, update and notify their job orders on the move. Achieve a smooth life-cycle management of service requests and tasks with iTouchVision’s Service Desk Solution. Schedule and manage all back-office operations with effortless and automated administration workflows. Our highly configurable platform will meet most of your business needs, but an off the shelf solution will never meet your business process 100%. Where our platform does not meet your full requirements.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Contact centers

Audience

Any company searching for a Workforce Management, Customer Service, and Help Desk solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Pipkins
Founded: 1983
United States
www.pipkins.com

Company Information

iTouchVision
Founded: 2009
United Kingdom
www.itouchvision.com

Alternatives

Alternatives

TelStrat WFO

TelStrat WFO

Serenova

Categories

Categories

Workforce Management Features

Budgeting & Forecasting Supported
Contractor Management Not Supported
Employee Lifecycle Management Supported
Labor Projection Not Supported
Performance Appraisal Supported
Recruiting Management Supported
Scheduling Supported
Skills Tracking Supported
Time & Attendance Supported
Variable Workforce Supported

Workforce Optimization (WFO) Features

eLearning Not Supported
Interaction Analytics Not Supported
Liability Recording Not Supported
Performance Management Supported
Quality Management Not Supported
Real-time Guidance Supported
Reporting Supported
Speech Analytics Not Supported
Surveying Not Supported
Workforce Management Supported

Employee Scheduling Features

Appointment Management Not Supported
Automated Scheduling Supported
Calendar Management Not Supported
Employee Database Not Supported
Group Scheduling Supported
Messaging Not Supported
Mobile Access Not Supported
Payroll Management Not Supported
Reporting/Analytics Supported
Resource Management Not Supported
Schedule Distribution Supported
Scheduling Supported
Shift Scheduling Supported
Shift Swapping Supported
Time Clock Supported
Time Tracking Supported
Vacation / Leave Tracking Supported

Integrations

8x8 Contact Center Supported
ADP Workforce Now Supported
Amazon API Gateway Supported
Aspect Supported
Avaya Experience Platform Supported
Cisco CX Cloud Supported
Five9 Supported
Kaleris Supported
Paylocity Supported
RingCentral RingCX Supported
Salesforce Supported
Worldpay Not Supported
Zendesk Supported

Integrations

8x8 Contact Center Not Supported
ADP Workforce Now Not Supported
Amazon API Gateway Not Supported
Aspect Not Supported
Avaya Experience Platform Not Supported
Cisco CX Cloud Not Supported
Five9 Not Supported
Kaleris Not Supported
Paylocity Not Supported
RingCentral RingCX Not Supported
Salesforce Not Supported
Worldpay Supported
Zendesk Not Supported
Claim Vantage Point and update features and information
Claim Vantage Point and update features and information
Claim iTouchVision and update features and information
Claim iTouchVision and update features and information