Audience
Contact centers
About Vantage Point
Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management (WFM) and performance management. At Pipkins, we understand that details matter with every contact. Vantage Point uniquely handles every contact that comes into organizations, including calls, chat, text message, e-mail, and back office work items. Pipkins utilizes our own state-of-the-art algorithms developed by founder, Dr. James Pipkins. The use of these algorithms makes Vantage Point simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted omni-channel workforce management environments. Vantage Point gives organizations a proven WFM solution with the ability to automate processes and reduce costs.
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Company Information
Pipkins
Founded: 1983
United States
www.pipkins.com
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Product Details
Platforms Supported
Cloud
Windows
On-Premises
Training
Documentation
In Person
Videos
Support
Phone Support
Vantage Point Frequently Asked Questions
Vantage Point Product Features
Employee Scheduling
Automated Scheduling
Group Scheduling
Reporting/Analytics
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Appointment Management
Calendar Management
Employee Database
Messaging
Mobile Access
Payroll Management
Resource Management
Workforce Management
Budgeting & Forecasting
Employee Lifecycle Management
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Contractor Management
Labor Projection
Workforce Optimization (WFO)
Performance Management
Real-time Guidance
Reporting
Workforce Management
Interaction Analytics
Liability Recording
Quality Management
Speech Analytics
Surveying
eLearning
