Alternatives to configure8
Compare configure8 alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to configure8 in 2024. Compare features, ratings, user reviews, pricing, and more from configure8 competitors and alternatives in order to make an informed decision for your business.
-
1
Atera
Atera
Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™ solution. Designed for unprecedented efficiency, Atera serves over 12,000 customers across 120 countries. Our first-of-kind IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, recommended solutions, and more. The result of this groundbreaking technology is a freeing of critical resources and an exponential lift in productivity. Try Atera Free Now! -
2
Canfigure
Canfigure
Canfigure Inc. is the developer of dynamic business software, designed to flex with your business needs. The modular approach of Canfigure is designed to provide solutions that scale for any business size or industry and includes customization capability unlike other competitors. We believe in keeping it simple with easily self-deployable, cost effective, standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding your user base at a pace that suits you. With out of the box support for all types of assets, Canfigure can be customized to hold information for any type of asset including IT Systems, inventory, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as maintenance history, and linked directly to supporting contract documents. -
3
Cycloid
Cycloid
Cycloid Sustainable Platform Engineering is a self-service portal that helps you streamline your software delivery, reduce the cognitive load of your engineering teams, and promote Green IT practices. Step 1. Modernize your infrastructure in sophisticated service catalog supported by Infra Import, a Terraform generator in a full GitOps-first approach. Step 2. Scale the adoption of your platform and lighten workload for end-users and DevOps with a UX-strong internal developer platform. Your tools, automation, and cloud will be accessible without expert knowledge while still keeping control and best practices. Step 3. Allow your teams to continuously optimize their projects with a 360° overview of CI/CD pipelines, automation, documentation, KPI’s, FinOps and GreenOps. With Cycloid, you will enable a future where technology and sustainability can coexist harmoniously, leaving a lasting positive legacy. -
4
Massdriver
Massdriver
Deliver developer self-service without the chaos. Visually build, scale, automate, and easily observe cloud infrastructure using Massdriver. Massdriver's cloud operations and DevOps platform enable developer self-service with guardrails and auditing operations teams trust. Eliminate operations backlogs and remove the pain of managing and configuring cloud infrastructure. Massdriver is a cloud management solution built to grow with your team. Enabling self-service shouldn't require learning a new toolchain. With Massdriver, your developers diagrams are living documentation of their cloud infrastructure. Each component added to their diagram is backed by your teams infrastructure-as-code tools like Terraform, OpenTofu, Helm, or Pulumi. Accelerate your cloud journey by allowing teams to collaborate and iterate on cloud infrastructure quickly. With Massdriver, you can spend more time shipping features and less time managing infrastructure.Starting Price: Free -
5
Mint Service Desk
OPGK Software
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users. With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities. In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.Starting Price: 0 -
6
InvGate Service Desk
InvGate
InvGate Service Desk is a reliable help desk and asset management solution created to provide IT support and to optimize the provision of IT services. Comes with the most intuitive and easy to understand user interface, InvGate Service Desk offers a multi-departmental service fulfillment solution with federated asset management capability for seamless integration between the asset requiring service and the service request. InvGate Service Desk features a drag-and-drop graphical workflow builder, 100% code-free configuration, custom dashboards, business analytics reporting, SLAs, email ticketing, and more. -
7
Zendesk
Zendesk
Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.Starting Price: $5 per month per user -
8
Port
Port
Port is a platform for building no-code, holistic, Internal Developer Portals. Port's software catalog covers microservices, resources, custom assets and fits any data model, with in-context maturity scorecards. Its portals support any developer self-service action and workflow automation. -
9
mogenius
mogenius
mogenius combines visibility, observability, and automation in a single platform for comprehensive Kubernetes control. Connect and visualize your Kubernetes clusters and workloads. Provide visibility for the entire team. Identify misconfigurations across your workloads. Take action directly within the mogenius platform. Automate your K8s operations with service catalogs, developer self-service, and ephemeral environments. Leverage developer self-service to simplify deployments for your developers. Optimize resource allocation and avoid configuration drift through standardized and automated workflows. Eliminate duplicate work and encourage reusability with service catalogs. Get full visibility into your current Kubernetes setup. Deploy a cloud-agnostic Kubernetes operator to receive a complete overview of what’s going on across your clusters and workloads. Provide developers with local and ephemeral testing environments in a few clicks that mirror your production setup.Starting Price: $350 per month -
10
Humanitec
Humanitec
Humanitec enables you to build the perfect Internal Developer Platform for your enterprise. We serve platform engineers with the leading products and processes to reduce cognitive load, drive standardization and slash time to market. Top-performing platform teams use Score to abstract developers' requests, the Platform Orchestrator to standardize configurations and workflows, the Portal to provide one single pane of glass for the entire organization. Humanitec is the leader in the platform engineering space. Named a 2022 Gartner® Cool Vendor, we drive developer productivity by radically simplifying how teams deliver software at scale. Our core product, the Humanitec Platform Orchestrator, is used by mid and large-size engineering organizations, from 100+ developer scale-ups all the way to Fortune 100s. -
11
Cortex
Cortex
Cortex Internal Developer Portal makes it easy for engineering organizations to gain visibility into their services and deliver high quality software. Scorecards enable teams to drive what matters most to them – including service quality, production readiness standards, and migrations. Cortex’s service catalog integrates with the most popular engineering tools, giving teams an easy way to understand everything about their architecture. Teams enable organizations to drive a sense of ownership and pride as they improve service quality. Scaffolder lets developers scaffold a new service in less than five minutes using custom templates crafted by your team. -
12
Mia-Platform
Mia Srl
Mia-Platform is the Platform Builder for cloud-native at scale. The platform allows organizations to quickly build and ship high-quality software by streamlining the Developer Experience thanks to an Internal Developer Platform for self-serving developers. ◾️ Reduce over 47% of time and costs of any IT development project ◾️ Offload legacy systems from massive workloads and generate savings in infrastructure and license costs ◾️ Aggregate data according to your business needs and make them available in real time, 24/7 ◾️ Trust a platform secure by design and easily manage the software lifecycle ◾️ Gain agility and flexibility, and get ready to scale your services with the business ◾️ Your code is your code and will never be locked-in Turn your Company into a Digital Platform! -
13
Upbound
Upbound
With managed control planes, platform teams can scale to tens of thousands of resources with confidence. Get centralized control of any cloud service providers and any cloud-native tools. Manage all of your cloud infrastructure in one place – any cloud, any cloud native tooling. Upbound Spaces allows organizations to deploy managed control planes in their own environments for compliance and data privacy. Upbound is democratizing the best-kept secret in cloud computing — the control plane. By leveraging custom APIs, cloud engineers are no longer hindered by configuration drift, multiplying workspaces, and frustrated developers. With Upbound, platform engineers get centralized control, governance, and stability and developers get the freedom of self-service. -
14
Compass
Atlassian
Catalog everything, improve software health, and keep everyone in the flow with Atlassian’s Developer Experience Platform. Track all of your services and systems, improve your software health and engineering standards, and create a better developer experience with Compass Track software health metrics, apply security and health scorecards, and empower teams to improve their developer experience. Never get stuck searching during an incident. Quickly identify who owns a service and critical details including recent changes, dependencies, errors, and more. Easily track DORA, SPACE and DevEx metrics across teams and services to identify bottlenecks and improve your Developer Experience. Don’t get lost in the wilderness of repos, channels, or docs. Whether on-call or building a new service, reduce time spent searching with all of the details you need in one catalog. -
15
Roadie
Roadie.io
Easier, scalable and zero-maintenance. With security, scorecards and customizability built-in. Roadie brings no-code management to Backstage. With a vibrant community of contributors, new Backstage plugins and features are popping up regularly. Roadie brings all these features, while smoothening out rough edges like GitHub rate limits. Roadie enables plugins and integrations through a UI, which also lets you manage access and permissions. Roadie also provides advanced debugging capabilities to make it easy to navigate the unexpected, if it happens. Your Developer Portal will only be successful if it’s tailored to the way your developers work. Roadie lets you bring your own Backstage plugins so you can integrate internal systems into your Developer Portal. Roadie also lets you bring your own API documentation renderer so your docs are presented exactly as you want them inside Backstage.Starting Price: $22 per developer per month -
16
Rely.io
Rely.io
A live software catalog that maps your entire software ecosystem, unifies your engineering stack, and trains your own custom AI assistant. Simplify complex DevOps questions without wasting hours navigating multiple tools or relying on tribal knowledge. Rely's integrations gather data from various sources like K8s, Terraform, CI/CD, environments, services, and dependencies. This information is then presented in the software catalog, making it easily accessible and providing context. It also centralizes live data on ownership, documentation, deployments, on-call schedules, SLOs, and operational maturity, ensuring everything is always up-to-date. Having a central team to define the software catalog's data model, helps all engineering teams to understand and represent the assets in their software ecosystem. Our platform offers a pre-made data model based on broad research, adaptable to most company needs.Starting Price: $25 per user per month -
17
Gravity Cloud
Gravity Cloud
Gravity cloud is an Internal Developer Platform that enables engineering teams to run and manage cloud at scale. The feature-rich IDP brings complete control and visibility for Kubernetes, Databases, RBAC, CI/CD and much more. Gravity also enables complete cost visibility along with any action performed on the cloud. For engineering teams, IDP becomes an important part of the developer lifecylce to increase productivity and reducing total cost of ownership on the non-core developement work. Gravity's unique IDP ensures to deliver the maximum output from your software lifecyles.Starting Price: $49 per month -
18
Hiphops
Hiphops
Meet Hiphops, the DevOps control plane that makes it easy to create bespoke internal tools without adding more maintenance burden, spending time on boilerplate, or burning out your team. Helping modern tech teams thrive at enterprise scale. Set up CRON jobs in just 1-line of config and let your flows run themselves. Leverage and combine your everyday tools in unique ways not possible before. Enable even your least technical team members to interact with and trigger flows. Develop and run flows locally. No more fix, push, wait, repeat. Create flows using simple, declarative syntax that's extensible with custom code. Self-host on your own infrastructure or get deployed in minutes via Hiphops cloud. You can create bespoke internal tools without adding even more maintenance burden, and without spending time on boilerplate. We give teams a platform that has all of the pieces you need to automate the process, integrate your existing tools, and run everything. -
19
Richdesk
Richdesk
Richdesk is a help desk & asset management software solution. Prioritize and assign tickets to the right agents, quickly organize ticket queues, capture resolutions for knowledge sharing and service improvement. Help staff and customers to help themselves with workflow-driven guidance, on-line knowledge, service catalog and resolution status. Automate simple help desk tasks such as ticket triage, agent assignment, team notification, SLA alerting, ticket templates and canned responses. Upload, track and manage any category of asset using customizable configuration item styles, asset maintenance and service history. Agent, team and customer stats, one-click export from ticket queues and asset lists, inbuilt dashboard and report generator. All the service management features you need, all in one place. Self-service portals that reduce repetitive calls. Fully-integrated asset management. -
20
iSupport
iSupport Software
iSupport comes in two editions: Incident Management and Service Desk. Both editions are packed full of traditional help desk features for automating workflow, managing multiple channels of communication, asset tracking, and end user self-service. Both editions feature the flexibility to customize specific forms, routing methods, business rules, and reporting dashboards. Our Service Desk Edition includes all of the features contained in Incident Management Edition with the addition of Problem, Change, Service Catalog, Configuration Management Database functionality, and fully accessible Application Interface functionality for integrating with third party tools. For a comprehensive list of features click on one of the editions above, or choose to compare editions to decide which one is right for you.Starting Price: $699.00/one-time/user -
21
IncidentMonitor
Monitor 24-7
IncidentMonitor™ is an advanced and flexible ITSM solution. Developed, delivered and supported from our Canadian office. Since 1999 Monitor 24-7 Inc. has developed a healthy user base across the US, Canada and Europe. Functionality, features and best practice templates like 10 ITIL processes, HR processes, customer surveys, etc...are delivered out-of-the-box. IncidentMonitor™ is more than just an application for IT and ITIL support, it is a Service Management framework with an integrated Workflow Engine, Self Service Portal and Service Catalog Designer. This, coupled with a no module approach, allows you to extend your service delivery beyond Service Desk into other areas of the organization.Starting Price: $21 per user per month -
22
Uffizzi
Uffizzi
Uffizzi helps teams build internal developer platforms in minutes, not months, by providing out-of-the-box Kubernetes multi-tenancy, cluster virtualization and customizable templating. Standardize your workflows, while giving every developer access to self-service, ephemeral environments for development, testing, PRs, staging and more. Runs on your infrastructure or ours.Starting Price: $9/seat/month -
23
Backstage
Backstage
Powered by a centralized software catalog, Backstage restores order to your infrastructure and enables your product teams to ship high-quality code quickly — without compromising autonomy. At Spotify, we've always believed in the speed and ingenuity that comes from having autonomous development teams. But as we learned firsthand, the faster you grow, the more fragmented and complex your software ecosystem becomes. And then everything slows down again. By centralizing services and standardizing your tooling, Backstage streamlines your development environment from end to end. Instead of restricting autonomy, standardization frees your engineers from infrastructure complexity.Starting Price: Free -
24
IBM Control Desk
IBM
Enjoy user friendly self-service, automated service management, and seamlessly-integrated, best practice-based service desk capabilities. Managing multi-vendor, multicloud environments has become an increasingly complex task. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best practice-based service desk capabilities. The Service Catalog and Enterprise App Store allow users to select available services and deploy approved software to their devices without help from IT staff. IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration and change information. Manage IT services and IT operations in context of business objectives and commitments. -
25
OTRS
OTRS Group
OTRS is a solution desk that can be used to support nearly any team in your company. It brings together all of the tools that make service management successful, including: - ticketing, - calendaring, - CMDB, - process management, - reporting, - multiple channels for customer access, - knowledge base, - service catalog and more. Your teams have all the information and workflows they need right at their fingertips so that they can offer seamless service and build customer satisfaction. Customers love the self-service options that are available through an external portal: You can share knowledge base articles, informational pages and allow them to send requests right to your team. The OTRS service management solution was awarded the SERVIEW CERTIFIED TOOL seal of approval. -
26
OXARI
Infonet Projekt SA
OXARI is a professional ITSM class ServiceDesk system that is ITIL-compliant and enriched with a toolset needed by IT teams. IMPLEMENTATION BENEFITS: - OXARI is a universal platform that enables implementation of a professional ITSM class system in accordance with the ITIL standard. The system includes tools to facilitate IT teams’ work, and a dedicated set of features designed to manage advanced business processes. - The modular design of the system, combined with a modern user interface, allows you to model any Asset Management, CMDB, ServiceDesk, Workflow, and MDM work logic. - The system can be accessed using any web browser. It also allows you to design all the user interface components by yourself. MULTIPLE CONFIGURATIONS Rule-based management is the main component of the system that ensures configuration flexibility. OXARI allows you to create any number of patterns consisting of specific rules and actions.Starting Price: $7/month/user -
27
Squadcast
Squadcast
Squadcast is an incident management tool that’s purpose-built for SRE. Create a blameless culture by reducing the need for physical war rooms, centralize SLO dashboards, unify internal and external SLIs and automate incident resolution and knowledge base creation with Squadcast Actions. Adopt world-class site reliability practices with a centralized SLO dashboard to view your system health. Anticipate incidents before they occur and respond proactively. The first step towards doing better incident management is adding enough context to incidents while they get detected. With Squadcast, discover everything you need, to take action and achieve best-in-class MTTD with highly configurable features like alert deduplication and tagging.Starting Price: Free -
28
KIX
KIX Service Software
KIX Service Software develops and markets KIX, the leading open source service management software. More than 400 customers from various industries already use KIX for IT service management or customer service. KIX is available as an on-premise or cloud solution. In addition to extensive and customiseable basic functions (ticket system, asset management, self-service portal, knowledge and FAQ database, reporting, dashboards, etc.), KIX offers a wide range of extension options. Thus, professional field service management, maintenance management, automated device inventory, 15 ITIL® 4 practices, time recording and much more can also be implemented with KIX. We support our customers in analyzing their processes, in software implementation and with individual extensions. Comprehensive support services and a qualified training program round off our offer. We are also involved in key industry associations such as the Open Source Business Alliance, BITKOM and itsmf.Starting Price: $33 per month -
29
Service.Direct
Acknowledge Benelux B.V.
Service.Direct is a flexible Service Management systeem provided as SaaS. It supports ITIL for ITSM, but it is also used in other domains. This SaaS solution provides support for all service management processes. The web application is driven by service contracts (SLA's ) that determine how, by whom, how fast issues should be dealt with. Incidents, service requests, changes and problems are processed by the configurable workflow engine at the heart of the system. Incident classification, team assignment and response/fix times are taken care of. Customers can engage the solution via a self-service portal, providing end user control while ensuring higher data quality of inbound tickets. Service.Direct is developed by the Dutch MSP Acknowledge Benelux B.V. With a long and proven track record, this system is a solid and safe choice for all organizations that aspire to improve service management.Starting Price: €70 per user per month -
30
Wolken Service Desk
Wolken Software
Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken ServiceDesk, Wolken's IT Service Management, and Wolken's HR Case Management. Wolken provides enterprises with a plethora of plug-n-play features such as Knowledge Base, Omnichannel Support, Real-Time Reporting with a built-in BI tool, Integrations with various 3rd Party Applications, Auto Categorization and Auto Routing of incoming queries to name a few. Wolken is easily configurable, with low to no-code customizations, fast Time-to-Market, and comes at a fraction of cost owing to simplified costing thus reducing your total cost of operations by up to 50%. We have successfully replaced renowned names at various Fortune 500 and Fortune 1000 companies. -
31
Machine learning based ITSM software to meet all your service desk and IT service management needs. Increase employee and IT productivity by creating and fulfilling services, and resolving issues faster with embedded machine learning and automation. Avoid customizations and reduce the resources required to update and run your service desk – whether on-prem or in the cloud – and drive down TCO. Satisfy employees and let them get back to work easily and faster with a consumer-like service experience they expect, at their desk or on the go. Deliver automated services with rapid and measurable outcomes that result in a superior user experience and accelerate continual business process improvement. Get a grip on assets throughout their lifecycle at no additional cost. Benefit from SMAX’s modern user experience and ensure IT investment optimization and compliance.
-
32
Nilex Service Platform
Nilex
Nilex Enterprise® is a fully scalable system suite developed for organizations and businesses with high demands on its service management solution. As all in one solution, Nilex Enterprise enables complete ticket handling management, asset management, knowledge management and powerful functionality for approval flows in the Service catalog connected with full control process of ordering including invoice and billing. In addition, this solution gives the possibility of tracking and measuring time for maintenance and work on tickets. Nilex Enterprise as a complete software system integrates all functionalities needed for successfully doing business in medium and large organizations, along with faster resolving complex requirements and no need for additional software solutions. -
33
ServiceWise
TechExcel
ServiceWise by TechExcel is a secure, cloud-based information technology service management (ITSM) software solution that implements ITIL workflow standards and streamlines processes for businesses of all sizes. Configurable and scalable, this software suite for help desk and IT service management offers powerful features that include smart ticketing, events and tasks, forms and surveys, workflow, self-service, SLA and escalations, reporting and analytics, and so much more. -
34
CA Service Desk Manager
Broadcom
Mobility, collaborative self-service and the new xFLow analyst user interface provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity. Our IT service desk software provides innovative change management, extensive automation and out-of-the-box best practice content that help enable a proactive approach to IT service management and reduce business costs and risk. CA Service Desk Manager is designed to help IT service desk analysts make every moment count through a dynamic experience so they can deliver great customer service without the fear of overbearing processes or metrics. With the solution, teams can embrace teamwork rather than working from siloed knowledge stashes and disjointed communications. Provide IT teams a productive approach to managing services in the connected world. Elevate system and human knowledge to support the business as a united, collaborative IT team. -
35
BOSSDesk
BOSS Solutions
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.Starting Price: $19.00/month -
36
ManageEngine SupportCenter Plus
ManageEngine
ManageEngine SupportCenter Plus helps enterprises offer world-class customer support. A web-based customer support software, SupportCenter Plus offers tools that helps organizations maange customer tickets, store and organize customer account and contact information, and more, to deliver an exceptional customer experience. With multi-channel support, self-service portal, multi-language support, and third-party integration capabilities, SupportCenter Plus is one of the most advanced and feature-rich customer support platforms on the market.Starting Price: $2500.00/one-time/user -
37
ManageEngine ServiceDesk Plus
ManageEngine
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.Starting Price: $120.00/year/user -
38
Aisera
Aisera
Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value. -
39
CMDBuild
Tecnoteca
CMDBuild allows the management of a database of assets, like assets and business resources, equipment leased to customers, technological infrastructure, and systems. It has native mechanisms to model the database, design workflow, configure reports and dashboards, build connectors with external systems, geo-refer assets, and administer the system. Through these features, it allows the client to keep under control the situation of assets, knowing at all times the composition, dislocation, functional relations, rules for updating over time, and managing the complete life-cycle. The core code is kept separate from the business logic, to ensure maximum extensibility and to allow the use of CMDBuild as a base system to create custom and configurable vertical applications. Starting from CMDBuild we created the READY2USE version: a configuration ready to be used in a production environment, born from the experience gained in ten years of working with our clients. -
40
MSM
Marval Software
Founded in 1989, Marval is a leading global provider of enterprise IT Service Management (ITSM) software. With over 30 years in the ITSM business, Marval offers unrivalled industry knowledge and expertise combined with innovative system design. Since launch, we continue to regularly add new product features, updates and functionality, including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey. We are a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe. -
41
Serviceware Processes
Serviceware
How do you control your services in a digital world? Serviceware. That’s How. Whether in our private or professional lives – people expect services that quickly and precisely fulfill their requirements. Service organizations are having to satisfy these growing demands. At the same time, service providers are also often under cost or staff shortage pressures. The solution is an intelligent process control that integrates service customers and all relevant business units. With Serviceware Processes you can manage all your business services. The result: Quick, accurate and reliable services for customers and employees as well as significantly higher productivity. Features: Automated workflows for increased productivity Intuitive self-service portal for your customers. Digital communication across all devices. Optimal integration into your application landscape Hybrid operating model for agile IT infrastructures. Realtime analyses for performance-driven control. -
42
Jira Service Management
Atlassian
Jira Service Management (formerly Jira Service Desk) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.Starting Price: $20 per user per month -
43
sitehelpdesk-IT
Sitehelpdesk.com
Helpdesk software specifically designed for IT support services. Includes all the features of sitehelpdesk for service requests and incident management plus the practical application of other ITIL service management recommended features without slowing your service delivery. sitehelpdesk-IT is designed for an internal support service. Review the features of sitewebdesk if you want to apply the same ITIL disciplines to external customer IT services and support. The Configuration Management Database records are fully integrated in the helpdesk.The Configuration Management Database records are fully integrated in the helpdesk. Decrease the number of incidents by pre-empting and resolving the errors, identifying trends and reporting on them. Manage requests for change (RFC) to the IT infrastructure to minimise the impact of change related incidents. Commit to problem management for resolutions.Starting Price: $800.00/one-time -
44
Opsgenie
Atlassian
Stay aware and in control of all Dev and Ops incidents. Notify the right people, reduce response time, and avoid alert fatigue. Opsgenie is a modern incident management platform that ensures critical incidents are never missed, and actions are taken by the right people in the shortest possible time. Opsgenie receives alerts from your monitoring systems and custom applications and categorizes each alert based on importance and timing. On-call schedules ensure the right people are notified through multiple communication channels including voice calls, email, SMS, and push messages on mobile devices. If an alert is not acknowledged, Opsgenie automatically escalates it, ensuring the incident gets the needed attention. Sign up for an instant free trial.Starting Price: $9 per user per month -
45
AlertOps
AlertOps
AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster. With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.Starting Price: $0.00/month/user -
46
Vision Helpdesk
Vision Helpdesk
Vision Helpdesk product is a 15-year-old veteran and pioneer in the Satellite helpdesk industry, currently trusted by 20,000+ companies. They dominate the market with their three product service platform that helps manage Customer Support for small to enterprise-level business; Vision Helpdesk offers solutions that involve Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk (Multi Company Help Desk), IT Service Desk (ITIL/ITSM Help Desk) and Live Chat Software. Vision Helpdesk is specifically designed to support multiple companies/ brands/products on one centralized location, without needing to integrate third-party programs. Users can easily load the cloud-based version or on-premises version. Leaders at Vision Helpdesk believe that they can deliver all possible features that will simplify your day-to-day customer interaction and will give you perfect control over the information flow in your organization.Starting Price: $8.00/month/user -
47
ProProfs Help Desk
ProProfs
ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.Starting Price: $15 per user per month -
48
Facets
Facets.cloud
Facets.cloud enables self-service infrastructure management for companies with large and complex DevOps setups by automating the last mile of cloud delivery as a product -- eliminating the need for organizations to build platforms in-house. The future of DevOps is changing to Platform Engineering. Facets helps companies adopt the principles of Platform Engineering by transforming their DevOps setups and helping them unlock self-service, reduce cloud spends and achieve well-architected cloud environments. -
49
OpsLevel
OpsLevel
OpsLevel tracks the microservices behind your products, the teams that support them, and the tools and practices that keep them up and running. Streamline everything from onboarding new engineers to incident response. With a microservice catalog in place, build more reliably and fix problems before they cause outages or security breaches. Create a point of leverage that can drive and monitor migrations and upgrades across your tech stack. -
50
Choreo
WSO2
Choreo is an internal developer platform designed to accelerate the creation of digital experiences. With Choreo, you can effortlessly build, deploy, monitor, and manage your cloud native applications. Choreo enhances developer productivity and enables innovation. Choreo can be used for: - Cloud native application development - DevOps - API management - IntegrationStarting Price: Free