Audience
Small to mid-sized businesses and contact centers, large enterprises, freelancers
About ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus helps enterprises offer world-class customer support. A web-based customer support software, SupportCenter Plus offers tools that helps organizations maange customer tickets, store and organize customer account and contact information, and more, to deliver an exceptional customer experience. With multi-channel support, self-service portal, multi-language support, and third-party integration capabilities, SupportCenter Plus is one of the most advanced and feature-rich customer support platforms on the market.
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ManageEngine ServiceDesk Plus
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
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Pricing
Starting Price:
$2500.00/one-time/user
Free Trial:
Free Trial available.
Integrations
Company Information
ManageEngine
Founded: 1996
United States
www.manageengine.com
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Product Details
Platforms Supported
Cloud
Training
Live Online
Webinars
In Person
Support
Phone Support
ManageEngine SupportCenter Plus Frequently Asked Questions
ManageEngine SupportCenter Plus Product Features
CRM
Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Call Logging
Lead Scoring
Quotes / Proposals
Territory Management
Customer Satisfaction
Analytics
Call Reporting
Complaint Monitoring
360 Degree Feedback
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Knowledge Base
Queue Management
Self Service Portal
Workflow Management
Call Center Management
Email Management
Live Chat
Performance Metrics
Social Media Integration
Surveys & Feedback
Virtual Assistant
ITSM
Dashboard
Self Service Portal
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
