Audience
Small to mid-sized businesses and contact centers, large enterprises, freelancers
About ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus helps enterprises offer world-class customer support. A web-based customer support software, SupportCenter Plus offers tools that helps organizations maange customer tickets, store and organize customer account and contact information, and more, to deliver an exceptional customer experience. With multi-channel support, self-service portal, multi-language support, and third-party integration capabilities, SupportCenter Plus is one of the most advanced and feature-rich customer support platforms on the market.
Other Popular Alternatives & Related Software
ManageEngine ServiceDesk Plus
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
Learn more
Supportbench
Supportbench is a powerful customer service management tool that helps you deliver exceptional customer support. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments.
Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs.
Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more.
Our reviews SAY IT ALL ..🎤.
Learn more
Lime Connect
Lime Connect (formerly Userlike) is Germany’s leading platform for AI-powered customer messaging and support automation.
All messages from your website, WhatsApp, or any preferred messaging channel are centralized in the Message Center, where professional features such as live translations, file sharing, and video calls enhance customer interactions.
Connect AI allows you to deploy autonomous AI Agents that handle up to 70% of customer requests independently, while the AI Copilot assists your service team by summarizing conversations, suggesting answers, and providing relevant knowledge in real time. Automate processes with Workflows, update integrated systems, and deliver seamless support across all channels.
Lime Connect is developed and hosted in Germany, making it a GDPR-compliant software
Learn more
LiveAgent
LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.
Learn more
Pricing
Starting Price:
$2500.00/one-time/user
Free Trial:
Free Trial available.
Integrations
Company Information
ManageEngine
Founded: 1996
United States
www.manageengine.com
Videos and Screen Captures
Other Useful Business Software
Go From AI Idea to AI App Fast
Access Gemini 3 and 200+ models. Build chatbots, agents, or custom models with built-in monitoring and scaling.
Product Details
Platforms Supported
Cloud
Training
Live Online
Webinars
In Person
Support
Phone Support
ManageEngine SupportCenter Plus Frequently Asked Questions
ManageEngine SupportCenter Plus Product Features
CRM
Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Call Logging
Lead Scoring
Quotes / Proposals
Territory Management
Customer Satisfaction
Analytics
Call Reporting
Complaint Monitoring
360 Degree Feedback
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Knowledge Base
Queue Management
Self Service Portal
Workflow Management
Call Center Management
Email Management
Live Chat
Performance Metrics
Social Media Integration
Surveys & Feedback
Virtual Assistant
ITSM
Dashboard
Self Service Portal
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
