Audience
Enterprise organizations
About OpenText Service Management Automation X
Machine learning based ITSM software to meet all your service desk and IT service management needs. Increase employee and IT productivity by creating and fulfilling services, and resolving issues faster with embedded machine learning and automation. Avoid customizations and reduce the resources required to update and run your service desk – whether on-prem or in the cloud – and drive down TCO. Satisfy employees and let them get back to work easily and faster with a consumer-like service experience they expect, at their desk or on the go. Deliver automated services with rapid and measurable outcomes that result in a superior user experience and accelerate continual business process improvement. Get a grip on assets throughout their lifecycle at no additional cost. Benefit from SMAX’s modern user experience and ensure IT investment optimization and compliance.
Other Popular Alternatives & Related Software
BlueFolder
Introducing BlueFolder – Your Ultimate Service Management Solution
Unlock the full potential of streamlined service management with BlueFolder, the comprehensive software designed to empower your business. Whether you're a field service provider, maintenance team, or IT support organization, BlueFolder is your go-to solution for optimizing workflows, enhancing customer satisfaction, and boosting efficiency.
Key Features:
Intuitive Work Order Management
Dispatch and Scheduling
Customer Relationship Management (CRM)
Mobile Accessibility
Billing, Invoicing, and Payments
Asset/Equipment and Contract Management
Customizable Reporting
Integration Capabilities
Choose BlueFolder and experience the transformation of your service management operations. Elevate customer satisfaction, increase efficiency, and drive success with the power of BlueFolder at your fingertips.
Learn more
Atera
Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks.
At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters.
Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards.
Learn more
Vivantio
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal.
By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.
The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
Learn more
SysAid
Running IT shouldn't mean stitching together five tools and hoping they agree with each other. SysAid gives your team one platform for incident, request, change, and problem management, CMDB, SLAs, and knowledge, all built on agentic AI that acts, not just advises. Get live in weeks, not months, configured by your team, not a consultant's. AI resolves incidents, fulfills requests, and flags risky changes before they cause damage, while your team shifts from managing tickets to managing outcomes. Every action runs on guardrails your team sets, logged and auditable down to the last decision, so when your CISO or your board asks what happened, you have the answer. Real-time dashboards show exactly where your team stands and what AI already resolved, so leadership gets a straight answer instead of a status meeting.
AI that gets IT work done, not just answers questions. SysAid resolves incidents, fulfills requests, and acts on its own.
Learn more
Integrations
Company Information
OpenText
Founded: 1991
Canada
www.opentext.com/products/service-management-automation-x
Videos and Screen Captures
Other Useful Business Software
MongoDB Atlas runs apps anywhere
MongoDB Atlas gives you the freedom to build and run modern applications anywhere—across AWS, Azure, and Google Cloud. With global availability in over 115 regions, Atlas lets you deploy close to your users, meet compliance needs, and scale with confidence across any geography.
Product Details
Platforms Supported
Cloud
On-Premises
Support
Phone Support
Online
