Alternatives to call-recording.com
Compare call-recording.com alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to call-recording.com in 2026. Compare features, ratings, user reviews, pricing, and more from call-recording.com competitors and alternatives in order to make an informed decision for your business.
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Variphy
Variphy
Variphy is the preferred analytics and management platform for Cisco Collaboration. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Discover what’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Cloud - Webex Calling Reporting & Analytics - Zoom Phone Reporting & Analytics -Microsoft Teams Reporting & Analytics - Remote Phone Control, Macros, & Broadcast - Change Management & As-Built Reporting - DN & DID Inventory Management - Enhanced Consulting Services -
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Voicemaxx CE
Intrado
An enterprise-grade cloud-based calling solution fully hosted and managed by Intrado, with the added benefit of team collaboration, which includes: messaging, meeting, and mobility solutions and the features and benefits of Cisco Webex devices. VoiceMaxx CE includes Cisco Hosted Collaboration Solution (HCS), a cloud service that builds upon Cisco’s tried and true on-premises Call Manager offering, making it an ideal service for medium to large organizations switching from a premise-based service or those with Cisco infrastructure already in place. This solution is fully supported by Intrado with geo-redundant data centers—providing enhanced business continuity and disaster recovery—and 24/7 monitoring and support from Cisco-certified engineers.Starting Price: $25.00/month/user -
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Netumo
Netumo
Netumo is a 24×7 host and site up-time and SEO monitor with integrated domain and SSL certificate expiry notification to manage all monitoring from one location. As soon as a website is down or a domain or SSL certificate is about to expire Netumo will inform you via SMS, Email, Twitter, Telegram, Slack, Cisco Webex or Microsoft Teams. Netumo has also an easy way of monitoring your APIs without requiring complex scripting enabling your teams to set up monitoring in minutes. This gives your IT teams better visibility of the infrastructure and enables them to be proactive in fixing issues. They will be the ones chasing the issues and not other teams chasing them when issues arise.Starting Price: $8/month -
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Fireflies.ai
Fireflies
Fireflies is an AI voice assistant that helps transcribe, take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platforms in the world like Zoom, Google Meet, Webex, & Microsoft Teams along with business applications like Slack and Salesforce. Record: Instantly record meetings across all major web-conferencing platforms. Invite Fireflies or have it automatically capture them. Transcribe: Fireflies can transcribe live meetings or audio files that you upload. Skim the transcripts & listen to the audio simultaneously. Collaborate: Add comments & flag important moments on calls for teammates to easily review. Search: Review an hour long call in less than 5 minutes. Filter to action items, dates, metrics, and other important topics.Starting Price: $10 per user per month -
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VoIP Detective
VoIP Detective
VoIP Detective is the easiest-to-use call reporting solution for Cisco Unified Communications Manager (CUCM/CallManager), Cisco CUBE, Webex Calling, and Microsoft Teams. It deploys as a self-hosted virtual machine — your call data never leaves your network — and you can be up and running in about 30 minutes. A free Lite version (free forever, with no device or user limits) covers core CUCM, Webex, and Teams reporting. Pro adds large-scale retention with no time limit, scheduled email reports, emergency/911 alerts, GDPR number masking, CUBE analytics, and a UCCX wallboard — all for one flat annual price, no matter how many devices, users, or numbers you have. Built for admins, managers, and end users alike: team reports, inbound, outbound and hunt-group reports, busy-hour and network-quality (jitter, latency, packet loss) troubleshooting, endpoint utilization for license reclamation, and more — with readable dashboards, interactive graphs, and drill-down. No training required.Starting Price: $0 -
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Akkadian Provisioning Manager
Akkadian Labs
We streamline the administration of Cisco Collaboration across all applications, servers, and clusters, by providing a next generation approach to minimize manual work. Through a single-pane-of-glass architecture, we provide an easy-to-use, turnkey solution that requires no additional modules to purchase and a highly flexible configuration. Akkadian Provisioning Manager is integrated with all the applications within the Cisco Collaboration suite, including but not limited to CUCM, Unity Connection, Webex Meetings, Webex Teams, Jabber and call center products (UCCX and Packaged-UCCE). From one screen, for example, the UC Administrator or HelpDesk personnel can quickly and consistently on-board a new employee with minimal data input and without having to directly sign-into each of the Cisco applications that need to be deployed to this new employee. By completing what would otherwise be a 30-minute task in 30-seconds, our customers generally realize a 90% time savings and a 50% cost -
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Cisco Webex Workforce Optimization provides integrated capabilities for team performance management to enhance our Unified Contact Center Express and Webex Contact Center product offerings. To provide efficient, effective, customer-focused service, supervisors must have the data and tools to manage team performance and deliver exceptional customer experiences. Increase first call resolution and team productivity with scalable voice and screen call recording and quality evaluation solutions. Free managers from scheduling headaches so they can focus on strategic improvements and engage with real-time feedback. Gain data-driven insights from speech and desktop action analysis to improve customer experience and drive revenue. Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of excellence.
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Leverage Automated
Leverage Automated
Leverage Automated provides a managed AI voice receptionist for mid-market businesses. Aria answers calls 24/7 with natural conversation — routes calls, books appointments, takes messages, and handles after-hours intake. Unlike other AI receptionists, we integrate natively with Microsoft Teams Phone and Cisco Webex Calling. No new hardware. Fully managed: we handle setup, training, and optimization. Clients report 40%+ reduction in missed calls.Starting Price: $749/month -
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envite
envite
Seamless unified messaging and video across MS Teams. Slack and Cisco Webex Teams. With envite, Slack, MS Teams, and Webex Teams users can send messages and join video meetings from their favorite app. Sign up on our website and add envite to your preferred messaging app. Enter the email address of the person you want to connect with on another messaging app. Once your invitation is accepted, you can start messaging, join calls and video meetings instantly.Starting Price: $2 per user per month -
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peachcomm VoIP
Peachcomm
With PeachComm, your business can choose the industry-leading Cisco Webex platform that is leading digital transformation and communication innovation. We’ve been a proud, certified partner since 2001. Dedicated communications specialists start with your business in mind to create a customized phone system that works with your unique needs. From desktop phones to receptionist consoles to call center phones, we have a model that meets your business needs. PeachComm has proudly been a Cisco partner (formerly BroadSoft) since 2001. Cisco takes customer security very seriously investing in technology and creating innovative solutions to ensure your business is protected. No counting minutes with our unlimited calling for all of users. Connect with business applications and other cloud services. Desktop, Tablet and Smartphone applications for PC and Mac. Answer calls 24/7. Provide personalized messages & route calls.Starting Price: $19.95 per month -
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Cisco BroadWorks
Cisco
Cisco BroadWorks is an enterprise-grade calling and collaboration platform delivering unmatched performance, security and scale. Hosted by Cisco service provider partners, it integrates with Cisco Webex to meet the full range of enterprise communications and collaboration needs. Cisco BroadWorks is the world’s leading cloud business communication platform. It supports over 26 million business users worldwide, in enterprises ranging in size from micro business to multinational corporations. Cisco BroadWorks offers mission-critical security, quality and reliability, providing up to 99.999% availability with full redundancy. It supports all region/country regulation for security, data privacy and law enforcement. Cisco BroadWorks provides the full complement of PBX features at the user, group, site and enterprise-wide levels. For example it supports hunt-groups, auto-attendant, unified messaging and contact center functions. -
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CallTower
CallTower
Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), Zoom Phone, CT Cloud UCaaS and four contact center options, including Five9 for business customers. -
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Callnote
Callnote
Callnote lets you record Skype, Google Hangouts, Google Meet, Viber, FaceTime and Facebook messenger conversations, as well as meetings on GoToMeeting, Zoom and Cisco Webex. That’s not the half of it. You can record audio and video separately, or in HD for top-notch production. Callnote records multiple audio tracks, you may find these files in the directory. Start recording automatically, so you’ll never miss a moment of a podcast or important job interview. Or use record and stop buttons for more control (Option is set in “Recording Options” tab.) You can also pause and restart on the fly. Want to get chatty? Callnote will record your one-on-one chats as text. Whether it’s education, business or pleasure, you can record and much more with Callnote. Callnote is the leading video call recorder that gives you the power to polish your clips with a complete set of editing tools. Highlight your content with eye-catching graphics.Starting Price: $9.95 per year -
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NextPlane
NextPlane
NextPlane connects users on Microsoft Teams, Slack, and Cisco Webex to their colleagues, inside or outside the enterprise. Users can chat and DM each other with rich text, GIF, and emoji reactions, share presence status, participate in channel discussion, and share files without leaving their preferred platforms. NextPlane acts as a universal hub to perform protocol, content, and API translations between API-based team collaboration platforms, like Slack Microsoft Teams, Cisco Webex, and SIP or XMPP-based messaging solutions, such as Avaya IX Workplace, Cisco Jabber, and Microsoft Skype for Business. The Nextplane app will notify you when your contacts accept your invitation to connect. -
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Avotus ReflectR
Avotus
Get unparalleled visibility of your UC&C usage, call quality, user adoption, productivity and costs. At Avotus, we understand how crucial your UC&C platform is to build a high-performance work-from-anywhere culture. We also understand the limitations of the standard reporting packages of UC&C platforms like Microsoft Teams, Skype for Business, Cisco Unified Call Manager (CUCM), Cisco Jabber or Amazon Chime, and Connect. You need much more than their native reporting, archiving, and retrieval capabilities to drive UC&C best practices, create competitive advantage, and maximize business results. ReflectR delivers Intuitive Reporting, Real-time Monitoring, Trend Analytics, and Alerts to enable your business leaders and managers to see at a glance the usage trends of your UC&C platform and improve your employee’s productivity and engagement within the organization. -
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Expo XT UC Analytics
Metropolis Technologies
Expo XT provides advanced UC Analytics across platforms and channels to help improve communication. From hunt groups, AA, and IVR troubleshooting, to user performance and agent reports, Expo XT delivers the insights you need to make informed decisions to improve your voice calls, video meeting, and collaboration communication. + Built on Power BI + Integrates with Webex Calling, Cisco UCM, UCCX, and CUBE, Zoom, Teams, NICE CXone, and others + Affordable pricing for at little as 100 extensions -
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CallBroker Report View
DAFQUEST
CALLBROKER Report View is a server application that allows communications administrators or supervisors to analyze and assess the company's call traffic. CALLBROKER Report View is a reporting solution designed specifically for the growth of the Cisco Unified Communications customer, with no limit on IP phones or number of calls, CALLBROKER Report View offers the communications manager the necessary tools to quickly analyze and make decisions efficiently about communications in the organization. CALLBROKER ReportView provides analysis and control of both internal and incoming or outgoing telephone traffic, using a web-based user interface. CALLBROKER ReportView for callcenters provides information about queues and agents, as well as a wide selection of data that meets the requirements of any CRM, calls answered, abandoned, talk time, wait time and average wait time. Integration with Cisco CUCM through AXL, or LDAP. Alerts via email and exportable reports to pdf and excel. -
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SVRX
Edigin
Edigin has developed call recording and quality monitoring solutions for the vast majority of communication systems available today. The SVRX recording solution integrates with communication systems to capture all required communications and related call details. Our solution supports multi-site distributed architectures as well as redundant environments. We also offer integrated screen capture, agent evaluation, and include customizable report analytics. Supported communication system platforms include Alcatel, Ascom, Aspect, Avaya, Bosch, Cisco, EADS, eON, Ericsson, Fujitsu, Intertel, LG, Mitel, NEC, Nitsuko, Nortel, Panasonic, Philips, Realtis, Rockwell, Samsung, Selta, Siemens, ShoreTel, Tadiran, Telrad, and Toshiba. The SVRX supports passive tapping of T1/E1 and analog trunks, digital stations for the systems listed above, analog stations, and port mirroring based recording of VoIP. VoIP supported protocols include: Cisco Skinny, H.323, MGCP, SIP stations, SIP trunks, etc. -
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Cisco Desk Pro
Cisco
Seamlessly integrates with Webex or can be used with any video-conferencing solutions by connecting to your laptop. Co-create at your desk with a dedicated stylus where content is automatically saved in the Webex app. Bringing the power of AI to collaboration with advanced features like Webex Assistant and facial recognition. Cisco Desk Pro is an ideal work and collaboration station for executives, knowledge workers, and productivity champions. Enjoy all-in-one HD video and voice that provides an in-meetings experience that rivals in-person collaboration. Cisco Desk Pro is an all-in-one collaboration device for open offices and jump spaces. It functions as a personal or shared device that combines an incredible 4K display, noise-canceling microphone array and premium speakers and camera. Advanced AI and analytics provide the insights you need to support workplace transformation.Starting Price: $4,495 one-time payment -
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SolarWinds VNQM
SolarWinds
VoIP monitoring software designed for deep critical call QoS metrics and WAN performance insights. With SolarWinds® VoIP & Network Quality Manager (VNQM), you can monitor VoIP performance by analyzing Call Detail Records generated by Cisco CallManager and Avaya Communication Manager, helping you proactively identify and eliminate distortion, latency, and noise. VNQM helps you easily analyze call detail records (CDR) from Cisco and Avaya Communication Managers for metrics such as network jitter and latency and avoid packet delays in VoIP calls. Take advantage of a range of powerful capabilities in SolarWinds VNQM, such as: monitoring VoIP call quality of service (QoS) metrics including jitter, latency, packet loss, and MOS; monitoring site-to-site WAN performance using Cisco IP SLA technology; and correlating call issues with WAN performance for advanced troubleshooting. -
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Enterprise unified communications and collaboration. Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management. Consolidate your communications infrastructure and enable your people and teams to communicate simply with the Cisco Unified Communications Manager. The solution features IP telephony, high-definition video, unified messaging, Instant Message and Presence. Transform your workspaces. Attract and retain the best talent wherever they are and enable them to be productive by giving them Cisco Unified Communications Manager, the tools to succeed. The solution has extensive features to support mobile and remote workers. Regional, family run business or global mega-brand? Choose a solution that scales as your needs change.
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Cisco Desk Camera
Cisco
Run video meetings in full, vibrant color from any lighting condition and get a frustration-free collaboration experience from anywhere with AI-enabled features and remote IT management. Don’t let poor-quality video get in the way of a great meeting, wherever that is. Make your best impression with a webcam designed to make you look professional in any light. Enhance your video experience with great audio by adding a Cisco Headset to your setup. Get exceptional sound, call control, and management from the industry-leading business headset provider. Up to 4K Ultra HD video resolution, customizable settings, built-in privacy shutter, and intelligent features such as best overview and facial recognition. Centralized management via Control Hub, and certified for Webex and Microsoft Teams. -
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Falkon SMS
Falkon Systems
Falkon SMS is a compliance-first business texting platform that text-enables your existing landline, VoIP, toll-free, or Microsoft Teams number - no hardware changes, no number porting. Built for regulated industries: HIPAA-compliant with signed BAA (Pro plan), SOC 2 Type I certified, FINRA/SEC archiving, and 10DLC registration fully managed by the Falkon team. Features include two-way texting, shared inbox with conversation assignment and statuses (Open, In Progress, Follow-up, Resolved, Closed), starred follow-up flagging, group broadcast to 2,000 contacts, scheduled messaging with Excel bulk import, MMS, Secure Chat, secure file sharing, custom contact attributes, and the Falkon AI Engine trained on your own SOPs. Three-tier access: User, Manager, and Organisation Admin. Integrations: Microsoft Teams, Cisco Webex, Clio, Chrome Extension. Available on web, desktop, iOS, Android, Teams, and Webex. Free trial - no credit card required.Starting Price: $14.99 -
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Mio
Mio
Seamlessly chat with external contacts. Mio syncs communication across Slack, Microsoft Teams, and Cisco Webex Teams. Effortlessly chat with an unlimited number of customers, clients, and partners. Collaborate with customers as you would with colleagues. Reach customers in the messaging app they use, from the app you use. Keep an open line of communication when collaborating on projects. Chat in one place, not all over the place. Say goodbye to worrying about shadow IT and too many guest accounts. Authorize the Mio app and invite external contacts in minutes. Join as many universal channels as you'd like. First three universal channels you create are free. Microsoft Teams, Slack, and Webex Teams users can directly message each other from their preferred chat app. Synchronize channels and spaces so you and your colleagues are always on the same page. Mio syncs all the features your teams depend on everyday. Mio securely integrates with your messaging platforms.Starting Price: $99 per month -
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Cisco BroadCloud
Cisco
BroadCloud is a global platform hosted by Cisco that lets service providers deploy a full suite of calling and collaboration applications. Applications can be scaled to meet the needs of enterprises, no matter what size or industry. BroadCloud's pay-as-you-go model helps Cisco partners penetrate the rapidly growing cloud-calling market with minimal up-front investment and risk. BroadCloud offers flexible cloud-calling solution deployments that scale to meet the needs of enterprises across all markets. BroadCloud accelerates time to market. Cisco partners may start capitalizing on new revenue sources in less than 90 days. The BroadCloud OpEx-focused cost model helps minimize capital expenditures. Remove enterprise adoption barriers to deploying unified communications and collaboration solutions. This robust infrastructure is fully managed and hosted by Cisco, delivering highly reliable, secure, and comprehensive cloud-calling capabilities. -
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Mango Voice
Mango
Mango Voice lets you modify your own phone system and call flow! Our proprietary Digital Switchboard has an easy drag-and-drop system. Mango Voice makes it easy to control how each extension handles an incoming phone call. With our Digital Switchboard, you can simply choose from a list of operations and drag them onto a dial plan. Reposition operations in the dial plan however you want by dragging them around. When you are finished, just click save and the changes will take effect immediately. Mango supports most Cisco and Yealink phone models. Any phones outside of those models do not work in our system. Yealink's are superior to all other phones on the market to date. Please Contact a sales representative to see if your phones are supported.Starting Price: $28.95 per user per month -
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Call Record Analyzer
Intelligent Visibility
Need to generate meaningful visual reports from your Cisco UC environment? CRA can help. CRA is a powerful cloud-based, easy-to-use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments. Provides deep Insight into your UC environment you haven't had before. Quickly understand important calling patterns in your UC environment. Enables you to easily run customizable reports for all department types. Troubleshoot voice and video QOS issues on a per-call basis. Customizable column title definitions. Customizable data formatting. Easily drill down into call record information. Visualization of call flows. Device usage reports. Ability to recognize internal vs. external calls. Add custom caller-id labels. Know exactly the talk utilization of any device. Who placed or received a certain call. Find out why a call was disconnected. See the top talkers by department.Starting Price: $415 per month -
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Leanides Lab Station
Leanides
The Leanides Lab Station started out as a way to transfer Virtual GNS3 lab configs to Real Cisco devices. We have achieved that goal and it has developed into a complete Lab system that can now store all the Cisco lab configs that you do for easy retrieval and deployment. Not only that, it has emerged as a fast and easy way to transfer a text file config to a Cisco device that can change the way people prepare Cisco devices in a lab environment. After doing many Cisco Labs and setting up countless Cisco devices in the workplace from scratch, I could see the need for a tool that would be able to quickly roll out network configurations to Cisco devices. The idea of a multi-purpose tool that could be of use at all levels of Cisco study evolved with time and the purpose was to develop something that is both useful and easy to use.Starting Price: $49 per year -
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Cisco Unified Border Element (CUBE) is an enterprise-class Session Border Controller (SBC) that facilitates secure, scalable, and flexible voice and video connectivity between enterprise networks and service provider SIP trunks. It performs four critical functions: session control, security, interworking, and demarcation. CUBE supports signaling interworking between SIP and H.323 protocols, media interworking for DTMF, fax, modem, and codec transcoding, as well as address and port translations for privacy and topology hiding. It also provides billing and call detail record (CDR) normalization, quality-of-service (QoS) and bandwidth management, and media services such as media forking and proxying. CUBE can be deployed on Cisco routers or as a virtualized solution on Cisco UCS servers, supporting centralized, distributed, or hybrid deployment models.
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Soft-ex
Soft-ex
At Soft-ex, we assist Digital Service Providers (DSPs) to enhance customer experience and reduce billing and customer care costs with our B2B & B2C interactive billing communications solutions. For UC providers and their enterprise clients, we deliver innovative UC analytics solutions to optimize infrastructure, performance, and costs for collaboration. Our solutions deliver tangible results by consolidating and leveraging existing billing (CSG, Amdocs, Netcracker, etc.) and UC platforms (Microsoft Teams, Cisco HCS/WebexCalling, Zoom, Mitel, Avaya, etc.). As an approved technical partner with UC market leaders, we also bring differentiated value-add to SBC’s resellers in response to established demand from enterprise clients. Whether you are implementing new systems or replacing them, we seamlessly integrate with everything to deliver that all-important touchpoint of billing communication to your customers and collaboration analytics. -
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Scriby
Scriby
Scriby helps remote teams supercharge their meeting productivity, centralize their notes and collaborate in real-time. Make recurring meetings a breeze with templates. And join your Zoom, GoToMeeting, Cisco Webex calls right from your meeting notes. Connect your calendar and create shared agendas — Scriby automatically distributes them to all your teammates attending the meeting. Create Asana tasks, post notes to Slack, save Trello cards — without leaving your meeting notes. Less juggling software = more actual work getting done. Centralize your remote team's notes in shared groups and folders. If anyone in your team has ever wondered "What is X up to?", then you should use Scriby. No more scattered docs and tasks. With Scriby, notes are saved against your calendar events and automatically organized by meetings, attendees, tags and companies.Starting Price: $4.99 per month -
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Cisco Prime Infrastructure simplifies the management of wireless and wired networks. It offers Day 0 and 1 provisioning, as well as Day N assurance from the branch to the data center. We call it One Management. With this single view and point of control, you can reap the benefits of One Management across both network and compute. Cisco Prime Infrastructure has what you need to simplify and automate management tasks while taking advantage of the intelligence of your Cisco networks. This single, unified solution provides wired and wireless lifecycle management, and application visibility and control. It also offers policy monitoring and troubleshooting with the Cisco Identity Services Engine (ISE) and location-based tracking of mobility devices with the Cisco Mobility Services Engine (MSE). You can manage the network, devices, applications, and users – all from one place.
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Get safe and flexible SD-Branch virtualization with the Cisco hypervisor network function virtualization (NFVIS) and routing virtual network functions (VNFs). Centrally manage your environment with Cisco vManage. Get actionable insights across the internet, cloud, and applications with built-in Cisco vAnalytics and Cisco ThousandEyes solutions. Reach new levels of automation and transformation with support for the latest digital services and chaining. Build a faster, more reliable network fabric with support for the latest link types. Cisco SD-WAN modular router for the small and lean virtualized branch.
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Cisco Jabber
Cisco
Collaborate anywhere, on any device. Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively. Collaborate with your teams, wherever they are. Collaborate effectively when you’re at your desk. Collaborate anywhere on your Android smartphone and tablet. Use your Apple iPhone or iPad to communicate on the go. Discover the power of the hub as your launch pad for connecting and collaborating with Cisco Jabber. -
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Go Integrator Cara
Go Integrator Cara
Go Integrator Cara is a unified communications client for the Cisco BroadWorks hosted telephony platform. It comes packed with features that allow instant access to relevant information and provides integration to contact-orientated business systems and CRM applications, offering a standard set of integration features with over 300 popular cross-vertical and vertical-specific applications. This provides significant productivity gains, for example, knowing who is calling and quickly getting their details on the screen or simply clicking on their contact number to automatically dial the number. Go Integrator Cara saves your customer both time and money. Cara comes with a built-in SIP Softphone which can be configured and enabled using a standard BroadWorks device profile. Add a record to the integrated CRM directly from the client call history page or active call preview window. Manually or automatically creates an activity record of a call received within the integrated CRM. -
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Cisco Webex Support
Cisco
You’ve got their back. And we’ve got yours. Provide real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs. With Cisco Webex Support, you meet and exceed expectations. A dynamic platform for remote technical support. Provide remote support around the clock, and the globe. Growing your business means being there when your customers need you. Build your business with outstanding service that’s accessible from anywhere. Less waiting. Less frustration. Happier customers. Your users can click for help from within your product, your site, or an email. They’ll be automatically queued and routed so they can get help fast and get back to work. A powerful toolbox for an all-star team. Give reps the tools they need to really shine. Support up to 5 customers at a time, work across platforms and jump firewalls in an instant. -
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Smiddle
Smiddle
Smiddle is a software company specializing in cybersecurity, contact center, and telephony software solutions for Cisco. We are constantly working to create products that will help businesses achieve their goals, developing software to optimize and improve the efficiency of contact centers. We help our clients to improve the level of customer service and the efficiency of their contact centers. Smiddle actively collaborates with Cisco in the field of development, is a member of the Cisco DevNet program as a Solution Partner. Cybersecurity solutions help take your protection to the next level. Our contact center software solutions solve such problems as recording and storing conversations with clients; service quality control; processing messages from clients from popular messengers; organization of large outbound campaigns; creation of client scenarios for interaction with agents; Integration of CRM-system with Cisco Finesse; and many others. -
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Cisco Unity Connection
Cisco
Cisco Unity Connection is a robust unified messaging and voicemail solution that provides users with flexible message access options and IT with management simplicity. Cisco Unity Connection lets users access and manage messages from an email inbox, web browser, Cisco Jabber, Cisco Unified IP Phone, smartphone, or tablet. Unity Connection also provides flexible message access and delivery format options, including support for voice commands, speech-to-text transcription, and even video greetings. Cisco Unity Connection is highly secure. It is designed for complex distributed global deployments with support for high availability, redundancy, and branch office survivability. It is fully virtualized, and can be run on specification-based hardware. Unity Connection is easily deployed, provisioned, monitored and managed using Cisco Prime Collaboration, our single application for unified management of the entire voice and video deployment. -
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PrettyMay Call Recorder
PrettyMay
TalkHelper Call Recorder for Skype is a well-designed, reliable utility to record your Skype calls in high quality on Windows. Besides, it allows you to save and manage your Skype voicemails and video messages easily, that’s why it has been a Must-have Skype addon for Personal and/or Business use. It offers 7 days FREE trial with NO functional limitations. With TalkHelper’s Skype call recorder, you are able to record Skype video calls as well as screen shares smoothly and professionally, stores in AVI files with XVID codec supported. Unlike other Skype recorders which are actually screen saver, TalkHelper records *inside* into Skype, makes sure every video frame during a Skype video call can be captured and saved, no matter the video is in a normal window, full screen or a floating window. With TalkHelper Skype recorder, saving Skype video messages and voicemails becomes a simple mission, with one click, Skype voicemails and video messages will be saved in media files.Starting Price: $350.00/one-time -
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Call Recorder - Save & Listen
madduck
Record incoming and outgoing calls. Voice to text: Turn your call recordings into text. Voice Recorder: Handy when you need to take a quick note. Country local number service in several countries. Enhanced security: Do your recordings contain sensitive information? Just add a passcode on the "Records" screen and no one will access your recordings without it. Organize your recordings as you see fit: Call Recorder names the calls automatically but you can rename them and favorite them as you wish for easier access. Advanced search: You don’t remember which recording contains the information you need? No problem: Just type a keyword you pronounced during. Apple Watch & iMessage Apps: Record and access your calls from anywhere. App Clip & Widget app – Start recording without opening or even downloading the app. Background Play: Enables you to listen to your recordings in the background without having to keep the app open. -
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Cisco UCS Manager
Cisco
Streamline daily operations and simplify the management of Cisco UCS infrastructure. Automate routine tasks and reduce operational expenses. More than 50,000 customers worldwide have realized significant benefits. Cisco UCS Manager works seamlessly with Cisco Intersight, a SaaS systems management platform. It helps you achieve even greater efficiencies. Cisco UCS Manager supports the entire Cisco UCS server. It enables server, fabric, and storage provisioning as well as, device discovery, inventory, configuration, diagnostics, monitoring, fault detection, auditing, and statistics collection. You can extend the benefits of Cisco UCS Manager globally across an enterprise to thousands of servers in multiple domains with Cisco Intersight Infrastructure Service. Our open platform treats infrastructure as code. It extends the functionality of existing management tools through a broad, mature partner ecosystem. -
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Cisco UCS B-Series
Cisco
Cisco UCS B-Series Blade Servers work hand in hand with Cisco Intersight to deploy and run virtualized and non-virtualized applications. The result is better performance and operational efficiency. Deliver enterprise-grade performance, scale and optimization across data centers, cloud, and remote sites. Quickly deploy stateless physical and virtual workloads through programmable, easy-to-use Cisco Intersight. Up to 28 cores per socket. Up to 9 TB of memory, with optional Intel Optane™ PMem. Up to 2 GPUs. Up to 12 TB memory support with optional Intel Optane™ PMem. Up to 4 M.2 drives with RAID support. Up to 2 1400 Series VIC adapters. Highly available design for enterprise and mission-critical applications. Scalable and flexible architecture, with low cost of ownership, so you can adjust your setup as your business changes. Level up with Cisco Intersight to simplify and automate operations across your entire infrastructure, all from a single pane of glass. -
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BoardPAC
BoardPAC
BoardPAC is an award-winning board management solution that is ideal for board directors to review and approve board agendas on the go. Efficient and secure, BoardPAC is offered across devices such as iPads, Windows laptops and desktops, Android tablets and iPhone and Android phones. BoardPAC integrates fully with Zoom, Cisco Webex, Microsoft Teams, Lifesize and a host of other leading video conferencing platforms. BoardPAC features the strictest security and confidentiality standards such as ISO 27001 certification, 256-bit encryption, and secure transmission, and more. BoardPAC offers the benefits of collaboration, quicker decision making, and easy feedback on meeting documents. BoardPAC conforms to GDPR compliance. -
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Cisco Webex Calling
Cisco
A complete business phone service, in the cloud. Webex Calling gives you a phone service in the cloud so you can make and receive calls on any device, anywhere—all without the overhead and hassle of managing it. A business phone service built for your growing business. Take calls with your business phone number from anywhere, on any device, with a full set of powerful cloud calling features. Forget the costly overhead of a physical business phone system, and easily manage all your services, users, and security in one place. Webex Calling has security built-in as a key foundational element without requiring settings to be updated to stay protected. Make calls with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based dialing. Never miss an important call with features like shared lines, hunt groups, call waiting, hold/resume, pickup, forward, do not disturb and transfer. -
45
Learning Objects
QLTECH
Learning Objects is the Cloud platform that allows you to create your own dedicated training environment. Video on demand, videoconferencing room, documentary, refresher courses and regulated and non-regulated training, provision of participation certificates and student communities. Our solution entirely in Italian, developed in Italy for companies, associations, training institutions, is integrated with zoom, webex cisco, woocommerce, wordpress. The convergence of transversal, technical, technological, informational and strategic skills are the element that distinguishes the Qltech approach to the digital market. We are a digital marketing agency and we are a software house. Therefore we develop highly technological and innovative marketing projects to grow your business. Data management, customer Intelligence insight, artificial intelligence marketing, digital strategy, customer interaction solutions.Starting Price: $99 per month -
46
SonicView
Provana
A robust, scalable call recording platform to transform your contact center. What does not get measured, does not improve. With the ability to access, replay, grade and supervise calls, managers have a direct line of sight into what’s happening on the floor, and monitor employees’ interactions with consumers. Effortlessly know what’s going right, and use it to fix what’s going wrong! Exercise superior quality control by the ability to sample calls, and grading and analyzing them. With SonicView, you can examine conversations made by your agents and implement an accessible Quality Control program. Our recording software also equips you to grade individual calls, which further helps in providing training and assessment to your agents. Maintain PCI compliance with the ability to stop recording during an exchange of sensitive information, erase part of the recording which contain sensitive information, or mark certain recordings as sensitive and render them “unqueriable”.Starting Price: $4000.00/one-time/user -
47
RingCentral Automatic Call Recording
RingCentral
The RingCentral MVP Automatic Call Recording feature enables easy recording of your outbound inbound calls. Simple to use and easy to setup with just a few clicks, this robust feature seamlessly records calls from any device on your RingCentral system. With the RingCentral MVP Automatic Call Recording feature, you can download, play, and forward recorded conversations as email attachments; easily access and review recorded calls for customer service or training purposes; and document conversations as well as keep accurate legal and compliance records.Starting Price: $19.99/month/user -
48
Cisco Network Assistant
Cisco
Cisco Network Assistant simplifies wired and wireless network management for networks up to 80 devices with its intuitive GUI and a task-based menu. Cisco Network Assistant is free and is optimized to apply common services across Cisco switches, routers, wireless controllers, and access points. Through a direct link to Cisco Active Advisor you can view important information pertaining to the products on your network, such as Warranty and Contract Information, Advisories and End of Life notifications. Cisco Active Advisor will be automatically populated with the devices managed through Cisco Network Assistant. Network administrators get a centralized view of the network with Cisco Network Assistant. They also have the flexibility to employ its features across Cisco products for small to midsize businesses or branch offices. Network discovery and convenient display in a topology map. Configuration management of Cisco products fitting small and medium businesses. -
49
ScrumGenius
ScrumGenius
ScrumGenius automates standups, surveys, meetings, and daily reporting across timezones, allowing your team to sync anytime, anywhere. Reduce time-consuming meetings, routine commutations and other distractions with ScrumGenius by using our online check-ins. Enable goal & blocker tracking and review your team's progress towards project completion. ScrumGenius helps your team visualize valuable info on common blockers, team engagement, and more. ScrumGenius works with project management tools like GitHub, JIRA, Asana, Azure Devops, Clubhouse and more! Search tasks and activity in these tools and include them in your check-ins. ScrumGenius works with company wide messaging tools like Email, Slack, and Microsoft Teams and Cisco Webex Teams to receive check-ins where they are doing work. Boost team transparency and trust, which improves decision making, collaboration and overall team focus.Starting Price: $25 per month -
50
Cisco ASR 1000 Series Aggregation Services Routers provide a Software Defined WAN platform that aggregates multiple WAN connections and network services including encryption and traffic management, and forward them across WAN connections at line speeds from 2.5 to 200 Gbps. The routers contain both hardware and software redundancy in an industry-leading high-availability design. The latest additions to the Cisco ASR 1000 Series are the Cisco ASR 1002-HX Router and the Cisco ASR 1001-HX Router. Both new routers support up to 100 Gbps in a 2-Rack-Unit (2RU) and 60 Gbps in a 1-Rack-Unit (1RU) form factor, respectively. The ASR 1002-HX has 8 built-in 10 Gigabit Ethernet (GE) ports and 8 1 GE ports, with the Ethernet Port Adapter (EPA) slot for expansion. The ASR 1001-HX has 4 built-in 10 GE ports, 8 1 GE ports, and 4 configurable 10 GE or 1 GE ports. The Cisco ASR 1000 Series Route Processor 3 is the newest addition to the modular control plane engines in the Cisco ASR 1000 Series.
