SonicViewProvana
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call-recording.comCall Observe LLC
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Related Products
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About
A robust, scalable call recording platform to transform your contact center. What does not get measured, does not improve. With the ability to access, replay, grade and supervise calls, managers have a direct line of sight into what’s happening on the floor, and monitor employees’ interactions with consumers. Effortlessly know what’s going right, and use it to fix what’s going wrong! Exercise superior quality control by the ability to sample calls, and grading and analyzing them. With SonicView, you can examine conversations made by your agents and implement an accessible Quality Control program. Our recording software also equips you to grade individual calls, which further helps in providing training and assessment to your agents. Maintain PCI compliance with the ability to stop recording during an exchange of sensitive information, erase part of the recording which contain sensitive information, or mark certain recordings as sensitive and render them “unqueriable”.
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About
call-recording.com is a Cisco CUCM and Cisco WebEx Call recording solution for Call compliance and message history. Deploy the thin, zero-config stateless container on your hypervisor of choice or container platform, calls are then journaled (i.e. reliably and fault tolerant) to the call-recording SaaS backend service for review, End to End encrypted, Easy setup wizard that configures all necessary settings on Cisco CUCM, simple two click integration with Cisco WebEx and Cisco WebEx calling for Message history and call recording. Unlimited storage of call recordings and message history. Our competitive advantage is our ease of self-service setup and set and forget. Sign up now instantly for a 30 day trial, no "request a demo", no credit card required because we know once you have trialed our solution it will be clear we are vastly superior to the competition.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Call centers seeking an omnichannel contact center solution to streamline operations and delight their customers
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Audience
Call Centers, Financial services companies who have legal obligations for call recording retention, HR, Health care providers with HIPPA obligations
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
$4000.00/one-time/user
Free Version
Free Trial
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Pricing
$4/month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationProvana
Founded: 2011
United States
www.provana.com/sonicview-call-recording
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Company InformationCall Observe LLC
Founded: 2026
United States
call-recording.com
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Categories |
Categories |
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Call Recording Features
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
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Integrations
Cisco Unified Communications Manager
Cisco Webex
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