Call Record Analyzer

Call Record Analyzer

Intelligent Visibility
call-recording.com

call-recording.com

Call Observe LLC
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+

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About

Need to generate meaningful visual reports from your Cisco UC environment? CRA can help. CRA is a powerful cloud-based, easy-to-use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments. Provides deep Insight into your UC environment you haven't had before. Quickly understand important calling patterns in your UC environment. Enables you to easily run customizable reports for all department types. Troubleshoot voice and video QOS issues on a per-call basis. Customizable column title definitions​​. Customizable data formatting​. Easily drill down into call record information​. Visualization of call flows​. Device usage reports​. Ability to recognize internal vs. external calls. Add custom caller-id labels. Know exactly the talk utilization of any device. Who placed or received a certain call. Find out why a call was disconnected. See the top talkers by department.

About

call-recording.com is a Cisco CUCM and Cisco WebEx Call recording solution for Call compliance and message history. Deploy the thin, zero-config stateless container on your hypervisor of choice or container platform, calls are then journaled (i.e. reliably and fault tolerant) to the call-recording SaaS backend service for review, End to End encrypted, Easy setup wizard that configures all necessary settings on Cisco CUCM, simple two click integration with Cisco WebEx and Cisco WebEx calling for Message history and call recording. Unlimited storage of call recordings and message history. Our competitive advantage is our ease of self-service setup and set and forget. Sign up now instantly for a 30 day trial, no "request a demo", no credit card required because we know once you have trialed our solution it will be clear we are vastly superior to the competition.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Any organization that uses Cisco Unified Communications

Audience

Call Centers, Financial services companies who have legal obligations for call recording retention, HR, Health care providers with HIPPA obligations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$415 per month
Essentials Plan - $415 per month
Plus Plan - $725 per month
Enterprise Plan - $1295 per month
Free Version
Free Trial

Pricing

$4/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Intelligent Visibility
Founded: 2014
United States
www.callrecordanalyzer.com

Company Information

Call Observe LLC
Founded: 2026
United States
call-recording.com

Alternatives

Alternatives

SolarWinds VNQM

SolarWinds VNQM

SolarWinds
Infortel Select

Infortel Select

ISI Telemanagement Solutions
Voicemaxx CE

Voicemaxx CE

Intrado

Categories

Categories

Call Accounting Features

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

VoIP Monitoring Features

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

Integrations

Cisco Webex
Cisco Unified Communications Manager

Integrations

Cisco Webex
Cisco Unified Communications Manager
Claim Call Record Analyzer and update features and information
Claim Call Record Analyzer and update features and information
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