Audience
Any organization that uses Cisco Unified Communications
About Call Record Analyzer
Need to generate meaningful visual reports from your Cisco UC environment? CRA can help. CRA is a powerful cloud-based, easy-to-use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments. Provides deep Insight into your UC environment you haven't had before. Quickly understand important calling patterns in your UC environment. Enables you to easily run customizable reports for all department types. Troubleshoot voice and video QOS issues on a per-call basis. Customizable column title definitions. Customizable data formatting. Easily drill down into call record information. Visualization of call flows. Device usage reports. Ability to recognize internal vs. external calls. Add custom caller-id labels. Know exactly the talk utilization of any device. Who placed or received a certain call. Find out why a call was disconnected. See the top talkers by department.
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Pricing
Starting Price:
$415 per month
Pricing Details:
Essentials Plan - $415 per month
Plus Plan - $725 per month
Enterprise Plan - $1295 per month
Plus Plan - $725 per month
Enterprise Plan - $1295 per month
Free Trial:
Free Trial available.
Integrations
Company Information
Intelligent Visibility
Founded: 2014
United States
www.callrecordanalyzer.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
24/7 Live Support
Online
Call Record Analyzer Frequently Asked Questions
Call Record Analyzer Product Features
Call Accounting
By-Extension Reporting
Supported
Call Duration
Supported
Call Monitoring
Supported
Call Volume
Supported
Caller Identification
Supported
Inbound Reporting
Supported
Outbound Reporting
Supported
Unattended Call Management
Supported
Who Answered Log
Supported
VoIP Monitoring
Alerts / Notifications
Supported
Call Detail Record (CDR) Analysis
Supported
QoS Monitoring
Supported
Reporting / Analytics
Supported
Troubleshooting
Supported
Call Quality Monitoring
Not Supported
IP SLA Monitoring
Not Supported
Jitter Testing
Not Supported
Latency Monitoring
Not Supported
MOS Monitoring
Not Supported
Packet Loss Monitoring
Not Supported
