Alternatives to Help Desk Simulator
Compare Help Desk Simulator alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Help Desk Simulator in 2026. Compare features, ratings, user reviews, pricing, and more from Help Desk Simulator competitors and alternatives in order to make an informed decision for your business.
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1
Connecteam
Connecteam
Connecteam is an award-winning all-in-one employee management solution for daily operations, communications, and human resource management. With Connecteam you can manage every aspect of your business on the go, no workstation needed. Easily engage and manage non-desk employees with Connecteam’s mobile-first platform that helps improve communication, enhance daily processes and increase productivity with custom checklists, forms, and reports. Schedule shifts and track accurate work hours with Connecteam’s automated GPS time clock and easily export approved timesheets to payroll. Connecteam helps you keep your employees sharp thanks to knowledge base centers and advanced training courses. Raise morale with employee recognition rewards and keep the entire company updated through the main news feed. Simplify employee communication, enhance professional skills, manage daily tasks and so much more, all in one app and for an affordable price. -
2
ServoDesk
Simplisys Ltd
Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. -
3
ManageEngine ServiceDesk Plus
ManageEngine
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.Starting Price: $120.00/year/user -
4
Click 4 Course
Click 4 Course
Click 4 Course is the easiest (by far) way to create, offer and track online courses. With our web-based software, you simply upload your existing content (Videos, PDF, audio, PowerPoint, etc), and add interaction with tests or surveys. Create custom certificates of completion and send automated emails to your learners. We focus on offering the key features our customers need, without unnecessary clutter. All features come with all plans. We provide a company-branded website that can be viewed by any browsers or mobile devices. Charge for your courses with our simple Stripe or PayPal integration. We offer free phone and email support to all of our customers! Sign up for free, with our 14-day free trial.Starting Price: $79 per month -
5
Userlane
Userlane
Userlane is a no-code Digital Adoption Platform that is designed to maximize software adoption by allowing anyone to master any software instantly. This is made possible with our step-by-step interactive guidance technology and on-demand Virtual Assistant that offers contextual and tailored support to software users whenever they need it. Our solution can be used for both employee onboarding and training (enterprise digital adoption) as well as customer onboarding and self-service (for software vendors). Our step-by-step, on-screen interactive guides lead users through digital processes in any browser-based software in real-time, helping them achieve their goals quickly and effortlessly. Userlane onboards employees and customers faster, reduces support tickets and costs (by up to 75%) and increases user satisfaction and productivity. Our DAP is the ideal solution for enterprises with a global, distributed workforce wanting to automate and scale their software training and support. -
6
Web Tracks
Gritware
Web Tracks by Gritware is a help desk and IT asset management software program. Simple, clean, and browser-based, Web Tracks helps IT professionals easily assign and complete tasks and help desk tickets, track computers, peripherals and software licensing, track IT expenditures, and create reports on help desk, inventory, and purchasing. Web Tracks is offered in two editions: Standard and Enterprise.Starting Price: $295.00/one-time -
7
SolarWinds Web Help Desk
SolarWinds
With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more.Starting Price: $367.00/one-time/user -
8
Metaskills
Metaskills
Metaskills is a browser-based AI role-play training platform for organizations developing communication skills in leadership, sales, customer service and healthcare. Learners practise conversations with 3D avatars by speaking, typing or selecting responses, receive guidance during practice and review structured feedback afterward. Ready-made scenarios cover topics such as feedback, delegation, conflict, difficult workplace conversations, sales discovery and objections, and patient or family communication. Organizations can request custom simulations based on their roles, processes and terminology. A competency profile and progress views help learners and teams identify strengths and areas to practise. Metaskills is available on the web, with an optional VR experience and rental kits. It is offered as a business-to-business product for organizational training. -
9
ETU
ETU
ETU provides an advanced, AI-powered solution designed to build, execute, and analyze dynamic learning experiences, enabling organizations to achieve significant improvements in skills while basing talent strategies on verified learning data. The platform facilitates the rapid creation of high-quality simulations through a cloud-based, no-code authoring environment, incorporating a built-in skills measurement framework to capture essential skills and behavior data from each simulation. Collaborative authoring streamlines content development with subject matter experts, offering multiple preview options for comprehensive stakeholder reviews. Learners engage in situational experiences tailored to their aptitudes and skills, driving business performance outcomes through dynamic personalization, individualized feedback, AI-generated coaching, and risk-free practice. The platform supports flexible learner modes, assessment, development, and practice. -
10
HelpDesk
HelpDesk.com
HelpDesk is a ticketing solution designed to improve the efficiency of your customer support teams. This intuitive platform simplifies interactions between your agents and customers, making every customer interaction an opportunity to deliver standout service. HelpDesk has advanced features that streamline workflow and facilitate quick and accurate responses. HelpDesk protects your data and customers' trust through top-tier 256-bit SSL encryption. It ensures that all interactions meet the highest standards of confidentiality and integrity.Starting Price: $29 per user per month -
11
ADP HR Pro
ADP
Get live HR support, online employee training and legal assistance*, so you can spend less time on HR and more time growing your business. To get started, upgrade your current RUN Powered by ADP® payroll package to ADP HR Pro. The HR HelpDesk puts you in touch with a designated team of HR business advisors, available for both one-off questions and scheduled, proactive check-ins. Also navigate everyday HR and state/federal compliance responsibilities with step-by-step best practice guidelines, essential forms and documents, and related policies. The employee handbook wizard helps you make a comprehensive, professional-quality employee handbook (based on federal and state employment law) in a few simple steps. Get live business/marketing advice from a network of verified executives, plus take advantage of tools and optimization features to build your digital marketing presence and plan and grow your business. -
12
Paradiso AI Roleplay
Paradiso Solutions
Paradiso AI Roleplay is a web-based training simulation platform for organizations that want employees to practice workplace conversations before handling them in live settings. Learning and development teams can build role-specific scenarios for sales, customer support, onboarding, leadership, and healthcare, then let learners practice interactive conversations with AI personas. After each session, the product provides feedback and scoring, while managers can review performance data to identify coaching needs. The platform is available as a standalone service or as a native capability in Paradiso LMS; delivery to other learning systems can use SCORM or LTI. Paradiso describes support for more than 25 languages and positions the product for teams seeking repeatable, scenario-based skill practice. -
13
CapsimInbox
Capsim
CapsimInbox is a simulation-based assessment platform that immerses learners in authentic, day-on-the-job situations to accurately evaluate critical skills, all in a familiar and flexible email environment. Each simulation uses a familiar email environment to immerse learners in real-world situations. Administrators can easily deploy and manage simulations from a central dashboard. Learners can access inbox simulations anytime, anywhere, and from any web browser. Story-driven scenarios put learners in the driver's seat as they navigate dynamic, day-on-the-job experiences that mirror the real world. Participants are immersed in a rich and interactive web-based environment, complete with emails, instant messages, videos, attachments, and more. Typical inbox simulations are completed in just 15-60 minutes and are accessible anywhere, anytime. Inbox simulations are validated as one of the best predictors of job performance. -
14
VI Service Desk
Velocity Integrations Software
The VI Service Desk is an IT Help Desk system built exclusively for HCL Notes/Domino®. It integrates seamlessly, giving you the highest ROI and lowest TCO. Create a Service Catalog with the Incident, Problem, Change, and Request Management processes or start using the VI Service Desk as a traditional help desk ticketing system and turn on features as you grow. Our new SLA Engine allows you to define start, pause, and stop conditions for SLAs based on ticket conditions. Define SLA Milestones based on a percentage of the expired SLA duration to automatically send notifications to the appropriate personnel. Implement the VI Service Desk on a global scale as a central web-based application, a replicated Notes application, or both. Access the application through the Notes client, all major browsers, iPad, and other mobile devices. Utilizing proven Domino security features, the VI Service Desk allows for security configuration based on user, group, and roles.Starting Price: $900 one-time payment -
15
Revas
Revas
Revas delivers online business simulation games that let participants set up and manage virtual companies in competitive markets, making realistic strategic decisions and analyzing results to solve business problems; teams compete for customers, learn by doing, and experience practical business management rather than just theory. Revas is intuitive, available 24/7, and designed to improve teamwork, decision-making under time pressure, engagement, and motivation to learn; it supports implementation in schools, universities, and businesses with certified instructor training, ongoing support, and customizable simulation industries. Revas’ simulations are used to teach entrepreneurship, marketing, finance, and management skills, giving learners hands-on experience running virtual enterprises and making decisions in realistic economic conditions, and they have been recognized with educational quality certification for effectiveness in developing business competence. -
16
Infizo Desk
Infizo
Elevate your incident management and help desk efficiency with Infizo Desk, the leading software solution across industries. Seamlessly manage and prioritize help desk tickets with state-of-the-art features like automated categorization, intelligent ticket assignment, and comprehensive incident tracking, all designed to minimize response times and maximize operational efficiency. Efficiently track and manage help desk tickets with our sophisticated ticketing system software, ensuring every issue is resolved timely, enhancing customer satisfaction. Assign tickets to specific user groups or individuals, streamlining ticket assignments and ensuring accountability for each action taken. Automatically convert incoming emails into help desk tickets, allowing for seamless creation and integration with email communication. Set service level agreements (SLAs) for ticket response and resolution times, ensuring prompt and efficient support.Starting Price: $59.78 per month -
17
EverLearn
EverLearn
EverLearn is the leading solution for goal-driven training for frontline staff using real-time data and AI to reach revenue and cost goals. How your brand is represented can make or break any bottom line yet no leading learning management system offers a data-driven solution for frontline staff. Our effective learning engine is designed to deliver exclusively for frontline staff. The Everlearn approach and platform are not for everyone, but if our audit identifies an opportunity, we will work with you from goal setting to securing bottom-line results. A long feature list does not correlate with results. Everything we offer is designed for frontline staff to help companies reach goals like cutting training time by 80%, delivering a 5% increase in up-selling, or decreasing staff churn by 30%. Frontline staff are typically not desk-based so don't settle for an experience primarily designed for desk staff. -
18
Reflection
The Reflection
Peer Learning Platform You get access to the admin panel, add scenarios for simulations, register participants and set deadlines for the training. Learners schedule their session themselves choosing the time that suits them best (within deadline). Providing them with feedback is easy and convenient: there is a video annotation tool, competencies assessment list and more. Why choose us? * Focus on practice * Asynchronous learning * Live communication: the users negotiate via video * Peer-to-peer learning * Providing expert feedback is easy * Personal dashboards and diagrams of comparative competency development for monitoring improvements and identifying leaders.Starting Price: 5000 euros -
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Spiceworks IT Help Desk
Spiceworks
The cloud help desk is basically already setup for you. Since your help desk software is online in the cloud, there’s no server procurement, setup, or maintenance. Just sign up and you are ready to go! Make your job even easier by using monitors, alerts, custom ticket attributes, and ticket rules. Get help desk reports with key information like updates on ticket and labor by organization. Help remote employees by starting a secure remote support session directly from your help desk tickets. Not always at your desk? No problem! The top-rated Spiceworks Help Desk Mobile App has the latest ticket updates and push notifications right on your phone or tablet. -
20
Fixify
Fixify
Fixify is a modern IT help desk solution that combines AI automation with human expertise to streamline support operations. By integrating seamlessly with existing ticketing systems, Fixify automates up to 75% of Tier 1 and Tier 2 tickets, such as password resets, app installations, and hardware troubleshooting. Its AI-powered ticket categorization identifies patterns and trends, enabling efficient triage and resolution. Real-time sentiment analysis, utilizing large language models, monitors user interactions to detect mood shifts and guide analysts in providing empathetic support. Fixify offers full visibility and control through dashboards that track metrics like response times, SLA compliance, and user satisfaction. The platform supports multi-timezone operations, ensuring consistent support across global teams. With customizable workflows and integration with tools like Slack and Teams, Fixify enhances the end-user experience.Starting Price: $3,000 per month -
21
Absolveo
Absolveo
Absolveo is an AI-native platform for vocational training, professional exam preparation and learning content. It combines training management, structured learning and AI-powered content creation in one system. Organizations can manage learners, groups, training plans, assignments, digital training records, progress and reporting. Learners use personalized learning plans, practice questions, case exercises, flashcards, exam simulations and targeted repetition. The Content Studio uses AI to turn existing documents and training materials into structured learning packages that can be kept private, shared within an organization or published through the marketplace. -
22
Lumos
Lumos
Lumos is the internal AppStore for companies. Accelerate access requests, access reviews, and license management through self-service. Cut down on support tickets with automated access requests, approvals, and provisioning. Gain visibility into all your SaaS apps and spend. Remove unused licenses with automated workflows. You're hiring more employees than ever before, and they’re working from everywhere. That means one thing, you’re getting bombarded with help desk tickets asking for access to apps and permissions (and emails asking if you’ve seen their help desk ticket. You have.) Set permissions and approve access for a specific length of time, all within Slack! Before a new hire starts, Lumos will notify their manager and help them set up all apps for their new employee. Not every employee needs access to every app. Avoid headaches by tailoring your AppStore based on employee roles. -
23
Abilitie
Abilitie
Abilitie is a provider of experiential leadership development programs and business simulations designed to enhance the skills of rising leaders and executives worldwide. Our offerings include the 12-week MBA, a part-time leadership development curriculum that equips participants with essential business acumen, management, strategy, and leadership skills without the extensive time and financial commitment of a traditional MBA. Abilitie's programs emphasize real-world practice through team-based business simulations, fostering effective leadership and collaboration. With a global reach, We have served over 100,000 learners across more than 50 countries, partnering with organizations. Our approach combines live virtual sessions led by seasoned faculty, interactive simulations, and a focus on community and meaningful networking, all delivered in a flexible, part-time format. We designed a portfolio of simulations and programs. -
24
Newrow Smart
newrow_
Newrow Smart online virtual classrooms are purpose built for online instruction – helping remote instructors, facilitators, and teachers engage their students effectively online. Keep everyone focused and engaged in with high quality, real time audio and video, an easy-to-use interface, and a suite of collaborative tools that helps you transform distracted viewers into active learners. Click a link to join right in the browser. Simple, elegant design makes getting started a breeze. Collaborative tools to enhance engagement beyond just video conferencing. Hassle free online virtual classrooms that just works allowing you to grow your online programs. Play with a range of views that encourages remote learners to actively participate in your online virtual classroom. Start off with video conference view where everyone can see and talk with one another. It’s a fun way to get everyone in the class to join the discussion.Starting Price: $27.00/month -
25
TopClass
WBT Systems Limited, an ASI company
Award-winning learning platform purpose-built for non-profits engaging today’s learners with innovative education and certification opportunities. TopClass LMS is designed to enable associations and non-profits to deliver the best in learning practices – including blended learning, live-events, microlearning, and social learning along with a variety of eLearning content formats, interactive video, and assessment tools. Facilitate collaborative learning experiences through discussion forums and online communities. Enhance your learning programs with certifications, conference management, digital credentials, B2B eCommerce, and more as your programs evolve and grow. -
26
Track-It!
BMC Helix
Track-It! is the best IT helpdesk software for IT teams, delivering a powerful suite of integrated modules for help desk, asset management, knowledge management, change management, purchase management and endpoint management features like patch management, software deployment, and mobile device management, all at an affordable price. Eliminate manual processes that lead to numerous emails, stacks of sticky notes, problems falling through the cracks, overworked help desk staff and no way to track or prioritize tasks. Track-It! provides automated ticket creation, categorization, routing and prioritization to streamline your help desk ticketing process. The help desk is the central hub of your IT operation. The help desk ticketing features in Track-It! have the right combination of functionality and ease of use that will allow your team to more easily keep track of their work, prioritize open tickets, track time spent on IT tasks and monitor the top issues impacting your business.Starting Price: $995.00/one-time -
27
Skilful.co
Skilful.co
It supports and develops tutors as practitioners, by providing insight into their own personalities and the dynamics of their tutor groups, with practical advice on lesson planning, adapting their own style to particular groups for optimal learning, as well as in providing 1-1 support for individual learners. Skilful supports training providers in enhancing and tailoring the learner experience, improving learner attraction, and retention and maximizing learning outcomes for life and work, beyond the subject matter. Every tutor brings their own personality and experiences to their work, and to the way they engage with learners. An understanding of the dynamics at play in different learner groups to be able to tailor lesson plans and manage the groups. Insight into their own personality and most natural teaching style, and how to adapt. Support on engaging with individual students and bringing out the best in them. -
28
SimTutor
SimTutor
Simulation training is proven to increase knowledge retention as well as decrease the rate of knowledge decay over time. Rapidly create more engaging and effective training for your learners. Any processes or procedures can be simulated to allow learning to take place anytime, anywhere. Rapidly build simulations using your existing content including videos, images, rich text, slides, and more. Ready-to-use simulated procedures combined with 3D anatomy, video, text and quizzes. 100% web-based, enabling students to practice as often as they need on any device, with all activity and scores logged centrally. In this rapidly advancing and changing world it is essential to continually update your training content and ensure it is effective. With solutions from SimTutor you can easily and rapidly include immersive, simulated, scenario-based training. Create powerful learning to engage trainees and track competence.Starting Price: $125 per month -
29
ReadyDesk
ReadyDesk
ReadyDesk is a completely web based help desk software solution that has powerful features to meet the demands of businesses of any size. With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service, create tickets automatically by sending you an email and even chat with you live online. Tickets can be created by customers and technicians from the web interface and from incoming emails. Supports file attachments and tracks all actions in the ticket history. Technicians can work on multiple tickets at the same time using the tabs at the bottom of their interface. Create multiple customer portals to support an unlimited number of departments or companies. Each portal can have its own logos and settings. Customers can view existing tickets and open new ones, view invoices, assets, downloads and more and open live chat sessions.Starting Price: $9.00/month/user -
30
BrightOffice Training CRM
BrightOffice Cloud CRM
Training CRM provides a complete solution for course management, sales, marketing and finance helping achieve a 360° view of every learner/delegate and customer. Individual databases for all areas of a training company’s needs, including Training Courses, Learner-Delegates and Trainers. Effectively manage your trainers, learner-delegates and venues with powerful course management at the core of the software. Create and save company defined learner-delegate performance reports in minutes, with optional exports to Excel or PDF. Create personalized, course specific certification at the click of a button, reducing the risk of human error. View and interact with customers easily with integrated prospecting, marketing, sales and support. Pay for what you need via affordable monthly payments and expand as your business grows. -
31
GoLeanSixSigma.com
GoLeanSixSigma.com
GoLeanSixSigma.com (GLSS) is an internationally recognized SaaS platform offering Lean Six Sigma training, certification, and coaching. With over 20 years of experience, GLSS provides online, self-paced courses designed to be practical, easy to understand, and enjoyable. Their offerings include Yellow Belt, Green Belt, and Black Belt training and certification programs, each tailored to different levels of expertise. GLSS's mission is to revolutionize process improvement education, making it accessible for individuals and organizations to build problem-solving skills, enhance efficiency, and achieve measurable improvement results. The platform also features a comprehensive suite of supporting resources, including templates, case studies, and infographics, to assist learners in applying Lean Six Sigma methodologies effectively. We help people transform organizations and change the world for the better.Starting Price: $39 per month -
32
Web+Center
Internet Software Sciences
Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. Community colleges, hospitals, small businesses, non-profits and government organizations love Web+Center’s rich feature set and ease of use. A full version of the suite is free for up to 2 techs and does not time out, nor is it limited by the number of customers or cases. A new mobile web app that allows customers to create, update support tickets and perform other customer self help functions including reviewing FAQ articles, and perform keyword knowledge base searches. -
33
Practera
Practera
Practera is the leading platform to power high-quality experiential learning programs. Deliver experiential learning programs at a larger scale and lower cost. Customizable platform to author, launch & manage programs. Connect students to industry projects, internships & experiences. Expert course design, configuration, and deployment services. Connect learners to authentic industry projects, internships, and experiences. Programs are sourced by Practera and delivered via the platform. Authoring tools for program designers. Supports multiple experiential learning categories. Engaging apps for learners, mentors, and educators, collaboration, and feedback. Powerful admin tools and analytics improve quality assurance and save time. Authentic digital industry project experiences. Global industry partner network. Range of sectors and disciplines. Quality programs aligned with curriculum standards. Practera works by processing the way we learn in practice.Starting Price: Free -
34
CloudApper Desk
CloudApper
CloudApper Desk is a modern and affordable ticketing app designed to support your customers and help grow your business. This robust application streamlines customer support management by providing you with a powerful dashboard and simplified ticket management, with the mobility you need to improve responsiveness. When it comes to understanding your business, capturing and analyzing information is key. CloudApper Desk enables you to identify common issues, creating opportunities to improve your products/services and strengthen your business. Reputations are often defined after-sales service. Wow your customers with CloudApper Desk by monitoring activities, assigning tickets, and enabling rapid response right from a mobile device. Make your customer service management faster and more efficient by keeping data centralized with CloudApper Desk. This information is used to provide an intuitive dashboard where users can see recent tickets, the latest replies, and more. -
35
EvantoDesk
Evanto
Powerful yet simple help desk software. No ticket ids, no customer portal, just personal emails for happy customers. No more ticket numbers or portals to log into, instead customers just receive a personal email. Enables fast processing of customer emails whilst ensuring that nothing slips through the cracks. Quickly and easily collaborate behind the scenes for any email using @mentions and notes. Understand your team's performance using metrics such as response and resolution times and customer happiness scores. Collaborating between the team, re-typing the same old responses, working out who is replying to what, making sure nothing slips through the cracks etc takes time using just email software. EvantoDesk is simple to help desk software that will make your team effective and facilitate very happy customers. EvantoDesk is trusted by businesses across a spectrum of industries. -
36
Peritus LMS
Peritus Learning
Super charge your learning culture, improve business communication and increase employee engagement with our next-gen learning platform. Give your employees the skills, knowledge & confidence for their roles, increase productivity through social learning and shape a learning culture where learners lead the way. Use the simple to use of social learning tools to help curate content by your learners for your learners, to create a peer-to-peer learning culture to share best practices across the business. An enhanced learner experience that makes learning a habit, not an afterthought. No matter where your learners are, communicate, collaborate and share key messages and information with them to build a blended learning culture. Track every learner interaction to provide your business with the reports to satisfy any traditional compliance requirements, while also giving the business data to make smarter learning decisions. -
37
ReplyDesk
ReplyDesk
ReplyDesk is a multichannel ecommerce helpdesk designed to help ecommerce sellers manage their customer communication channels more efficiently. Featuring integrations for leading online marketplaces, including Amazon and Etsy, webstore shopping cart platforms like BigCommerce and Shopify, email platforms like Gmail and Outlook, and social media platforms like Instagram and Twitter, plus many more, ReplyDesk offers an all-in-one solution for customer communication management. ReplyDesk also includes a variety of smart help desk tools and automated help desk features like SLA timers, AI-generated responses and ticket summaries, automatic ticket routing, and more, making it easier for sellers to manage both their multi-channel customer tickets and their service agent teams. Finally, ReplyDesk has an integrated multichannel order management platform, so sellers can manage both customer orders and communications from multiple channels from one place.Starting Price: $0 -
38
Unmudl
Unmudl
Qualify for a better job in weeks instead of years with skills training & college credit. Explore skills training & certification programs to get ready quickly & affordably. Access to in-person classes, instructors, and campus facilities. Pick and choose your favorite community college by area or subject towards a degree, certification, or license. Take courses for credit towards a college degree or continuing education credits (CEUs) towards a professional license or certification. Unmudl's mission is to provide learners, particularly working learners, with multiple pathways to learning and employment, with clear signaling as to the time, cost, and uncertainty of each. Via our skills-to-jobs marketplace, every learner can get skills to go from skills-to-job with the shortest, most flexible, and affordable path possible. Every course in Unmudl is offered by a nationally accredited community or technical college.Starting Price: $31.25 per course -
39
ProProfs Training Maker
ProProfs
ProProfs offers free professionally created online courses on topics like HR, customer service, compliance, employee education and more. You can add your own branding and edit the content of the course to craft an entirely personalized experience for your learners. Our state-of-the-art reporting features make it easy to keep track of your courses and learners. View reports and manage certificates for individuals, teams, or locations. Administer any number of learners from anywhere, anytime. Set reminders for course completion and meet compliance. Track the performance of thousands of learners easily with groups, roles, and more. Start with ready-made customizable courses built for your industry or create your own. Our online training management system makes it easy to create, streamline, and standardize employee training. It is a learner-centric software application hosted in the cloud. The training courses created and designed using Training Maker offer anytime.Starting Price: $79.00/month -
40
Eduflow
Eduflow
With our expansive and flexible platform, Eduflow supports a wide range of learning experiences. Eduflow is easy to use and get started with. It only takes 2 minutes to sign up and create your first course. Yes, we have timed it! Formatted text, images, videos, file uploads. Eduflow handles it all and more. No need for a third-party authoring tool! With our extensive peer review features you will be able to let learners review each other anonymously and save time on giving feedback. We work with organizations and institutions with thousands of users all over the globe. Eduflow is built with WCAG standards in mind and can easily be navigated by keyboard and screen readers. No matter what device you’re using, Eduflow will work right in your browser. Built by educators, we believe in equitable education for all. Eduflow can be used as a standalone tool or it can be integrated with tools you are already using for a seamless learning experience.Starting Price: $100 per month -
41
HappyFox Chat
HappyFox
Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Convert email, phone, chat and web requests into tickets and keep them organized. Outsource complex and redundant workflows to a powerful smart rules engine. A ticketing system that can crunch your support process data. Create your own custom fields, workflows & personalize the support experience. Give your customers a unified support experience with HappyFox Help Desk and watch your customer loyalty and retention rates consistently improve. It gives you the tools to understand customer needs and provide apt support in a timely manner. Today, each business requires customer service management software that allows seamless communication between agents and customers.Starting Price: $14.99 per month -
42
Text
Text Inc.
Text is an AI customer service platform - AI agent, live chat, and help desk in one place. Provide support, capture leads, and convert tickets into sales. Text surfaces buying signals in ordinary chats. Your team can monetize them before the moment passes. • AI agent: resolves routine tasks, so your team handles only the chats that need a human • Live chat: triggers proactive chats based on visitor behavior, so browsers buy before they leave • Help desk: routes chats to right agents with full context, so nothing gets lost • Copilot: surfaces reply suggestions and customer history on demand, so every response is accurate and fast • Lead capture: qualifies visitors and collects details after hours, so follow-ups start with context • Workflows: connects Text to other tools, so routing, tagging, and follow-ups run automatically Service that resolves faster, captures more, and turns tickets into sales. Trusted by 35,000+ companies. Free for 14 days.Starting Price: $25 per month -
43
UseResponse
UseResponse
Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise. - Community Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. -Help Desk with Ticketing Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience. - Knowledge Base Software Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.Starting Price: $149.00/month/ 2 Agents -
44
Hughes MediaTraining
Hughes Network Systems
The HughesON™ portfolio of end-to-end managed services includes high-performing, reliable, and cost-effective connectivity worldwide. We also provide perimeter and endpoint cybersecurity protections, Wi-Fi, VoIP, and digital signage services. Let Hughes help with technology so you can focus on running your business or agency. Hughes brings together proven experience, technology innovation, and access to hundreds of technology providers of all types in one single partner to support all your networking needs, from planning to deployment to operations and help desk support. While considered private, reliable, and secure, MPLS networks are expensive and not at all agile. They’re simply not designed to handle the high-volume WAN traffic from bandwidth-intensive apps or the multiple workload locations enabled by cloud-based services. See why it makes sense to journey from MPLS to SD-WAN.Starting Price: $599 per month -
45
Spoke LMS
Unboxed Technology
Imagine an LMS that makes relevant, bite-sized training easy to access. A platform that integrates both your existing training and our custom content. A platform that makes continuous practice and adding new skills easy. Spoke takes the concept of Skill Agility and makes it a reality. It drives learners from one skill to the next through intelligent, action-oriented recommendations, while giving them the autonomy they want by providing the information and expertise they’re interested in. Spoke makes gaining new skills collaborative, interesting, and fun. Spoke connects your employees with accessible, relevant learning experiences while allowing you to organize your eLearning, classroom training, and skill-building opportunities in one place. With Spoke, your learners can rely on a continuous loop of feedback to drive their skill building. And with data and measurements at your fingertips, you can keep your team focused, motivated, and moving forward.Starting Price: $799 per month -
46
Ravine Desk
Ravine Software
Ravine Desk is help desk software built for freelancers, consultants, and small development teams who support multiple clients. Each workspace gets its own branded subdomain and client portal, where clients sign in with a magic link instead of a password. Tickets come in through the portal or by email, and client email replies thread into the matching ticket automatically. Billable hours are logged on every comment and roll up into per-client reports. An AI assistant is included on every plan, with a daily briefing and ticket analysis; Team and Pro plans add automatic triage and client-facing status summaries. Pricing is flat and based on technician count, with no per-ticket or per-client fees. Plans start at $12/month, and every plan comes with a 14-day free trial with no credit card required. An early-access Agent Seats add-on lets AI agents such as Claude Code work tickets through a REST API under their own technician identity.Starting Price: $12/month -
47
myQuest
myQuest
myQuest is the first ever action-based Learning Management System that brings learning to the flow of work. Unlike other systems, myQuest helps you create personalized and contextualized on-the-job learning that's centered on feedback, coaching, and peer mentorship. Our system offers an intuitive and seamless experience not just for learners, but also for administrators and content creators.Starting Price: $2900 set up / use of system -
48
Focus Desk
Focus Telecom
Focus Desk by Focus Telecom is modern, cloud-based issue ticketing and service desk software solution. Feature-rich and scalable, Focus Desk enables users to effectively manage customer issues through a range of communication channels, such as web forms, chat, email, SMS, and phone. By using Focus Desk Ticketing System, orders, inquiries, complaints, returns, and other issues are automatically registered and resolved in a timely and streamlined way. Key features include automatic inquiry registration, ticketing system, processing deadlines, inquiry list, inquiry grouping, inquiry allocation, productivity monitoring, and so much more.Starting Price: $19.00/month/user -
49
One to One Plus
Edutek Solutions
K-12 asset and help desk management are an ever-increasing challenge. We’ve been in your shoes and know the frustration with piecemeal programs and having to make do with existing library systems for device assignments, email to manage help tickets, and an overwhelming number of spreadsheets and paper forms. With One to One Plus, you get a fully integrated asset management and help desk system giving you everything in one place. It’s the key to helping you and your team be more effective and efficient. Track all technology devices in one system. Unlock the complete history of any device. Tie into your existing systems with a simple API connection. Create invoices for damaged devices. Our users come from schools of all sizes across the nation. Connect with the One to One Plus community for shared knowledge, best practices and ideas related to K-12 asset management and help desk ticketing. -
50
AzureDesk
AzureDesk
Get all the "must-have" features of enterprise-class systems in AzureDesk designed for all businesses at a minimal cost to users. Provide an end to end solutions for customers' issues with AzureDesk’s robust Ticket Management System. AzureDesk supports an unlimited number of email addresses. Emails sent to any of these email accounts will get converted into tickets & will be displayed in ticket Management. Support Center helps in answering your Customers Questions in your absence ensuring Customer Service Support 24/7. Integrate AzureDesk with multiple apps including JIRA, Slack & more. Get insightful Reports on your customer's interactions as well as your Agents/Team performance. Mention your teammates in private notes using Twitter style handle & notify them to collaborate to solve the tickets. Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion.Starting Price: $12 per month
