Best Customer Service Software - Page 63
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Compare the Top Customer Service Software as of June 2026 - Page 63
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1
My Ally
My Ally
We're changing the way HR powers up the world's most innovative companies by helping create accessible, friendly experiences for candidates and employees. Using artificial intelligence, our Source-to-Retain platform helps global enterprises and fast-growth companies speed up the time it takes to find, hire, and onboard new employees at scale, while keeping the experience natural across the talent lifecycle. Easily create workflows powered by artificial intelligence to schedule candidate interview no matter empower recruitment teams, and grow your employer brand. Hiring great people has never been this simple. A comprehensive solution to workforce engagement – from easy onboarding for new hires, to cross-training and upskilling people, all the way to retirement. Everything HR needs to keep people performing their best. -
2
Thulium
Thulium
Your team works all the time with data. Contact history, dashboards, wallboards, reports. Data-driven support is a response to growing customer requirements. Everyone knows what to do. Nothing is lost. The customer service program is a simple distribution of information within a team. There is no duplication of tasks. Advanced reports, control over KPIs. Collect website leads through proactive chat and callback. Make a sale thanks to advanced functions of a virtual call center. Organize the after-sales service process. Thulium is clear and easy to use. Quick implementation, easy configuration, good support (hey, we create contact center software, we need to know how to use it!). Thanks to the integrations and rich API, the Thulium contact center system will become part of your tool ecosystem. Automation will take care of repetitive activities. 100% of calls received. Make more effective phone calls and immediately connect the client with the right consultant.Starting Price: $26.38/month/user -
3
Shopper Approved
Shopper Approved
Shopper Approved, a Google Partner, has collected 56 million verified customer Merchant and Product reviews for over 23,000 e-commerce companies, without any ads or incentives. These authentic reviews and the social proof they provide have increased our clients visibility, clicks, and conversions, with some doubling their sales. Our unique technology has typically generated 40X more verified reviews than any other tool, helping our clients collect and display more reviews in more places.Starting Price: $199.00/month -
4
Chat Outsource
Chat Outsource
Our Certified Industry experts ensure 100% Customer Satisfaction by engaging your website visitors via action-based triggers & under 1 minute of resolution time. Convert your website visitors into Lead & witness a massive increase in your sales. Never miss a lead with our team of 24x7 Chat Experts. Real human Chat Support to escalate your customer's tickets & other queries by mending a strong life-long relationship with them. A truly customizable chat widget packed with premium features absolutely free of cost. WIth our Chat Software you get Multilingual Support, High Load Dashboard, Secure Encryption & Much More. At Chat Outsource, we offer two types of pricing modules; Agent-based pricing (Agent Pro & Agent 24X7 Packages) and Chat-based pricing (Chat Pro Package). All three of these packages have been tailored to ensure 100% Customer Satisfaction Rate in Guaranteed Lowest Prices across all industries. -
5
SecureLink
SecureLink
SecureLink is the leader in managing vendor privileged access and remote support for both highly regulated enterprise organizations and technology vendors. SecureLink serves more than 30,000 organizations worldwide. World-class companies across multiple industries including healthcare, financial services, legal, gaming, and retail rely on SecureLink’s secure, purpose-built platform. SecureLink is headquartered in Austin, Texas. Experience SecureLink's access management platforms for yourself. Fill out this form, and a SecureLink team member will reach out to you to set up a personalized demo so you can see our critical access management solutions in action. The implementation process which includes a dedicated project manager, server configuration, workflow consulting, and administrator training. A customized demo of the Enterprise Access, Customer Connect, Access Intelligence, or Privacy Monitor platform. -
6
Only Sky
Only Sky
Streamline activity management and grow revenue with our fully customizable, all-in-one cloud-based solution. From back-of-house tools to run your business to e-commerce and POS, OnlySky does it all. And we handle credit card transactions so you don’t have to. Only Sky provides a white-label, customizable platform where your guests craft their ideal experience on your website. We white-label the Only Sky platform into your web site to handle all eCommerce, inventory management, scheduling, and point of sale needs for any products and activities that you choose to include — from skiing and extreme sports to weekend adventures or family vacations. We want to know about you and how to help you with your business. Creating better experiences for you and your clients. -
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BMC Helix ITSM
BMC Software
BMC Helix ITSM is an integrated, AI-driven service management platform designed to improve support outcomes, speed resolution, and modernize IT operations. It uses agentic AI to automate tasks, surface insights, and guide service teams with intelligent recommendations. Unified knowledge management and conversational assistants enable faster, more accurate responses for both agents and end users. AI-powered incident clustering and risk analysis help organizations detect issues earlier and reduce change-related failures. With integrated discovery, AIOps insights, and seamless collaboration across service and operations teams, Helix ITSM ensures proactive, data-driven decision-making. The result is a more resilient service environment with dramatically improved efficiency, productivity, and user satisfaction. -
8
Rally Platform
Rally Corp
Use conversational text messaging to forge unbreakable relationships with your donors. From acquisition to retention — Rally helps you deliver an amazing experience that is personalized, scalable, and real. Flexible plans and options for any budget. Make it easy to know what’s going on & easy to give, and donors will increase their support. Because the staff can be stretched thin, non-profits are often overworked. Conversational texting allows people to have the level of connection they want while affording charitable organizations the help they need to acquire, engage, and retain donors. Texting is the most intimate and immediate relationship you can have with a customer. We help you get the most out of it. And there is simply no better way to cut through the noise of modern communications than a text message. 90% of them get read within three minutes of sending. Nothing makes you feel as important as being able to text ‘your guy’ at a company and get something done. -
9
Rocketship
Zastrow Consulting
The main reason execution quality suffers is not having access to specialized resources. The marketing function is unique in its diversity of interdependent skillsets, nearly impossible to find all in one person or a small team. Rocketship gives small businesses access to every critical function: experienced strategy, breakthrough creative design, compelling copy, martech, data analysis, project management, and specialization all major digital channels. We bring the important discipline of measurement, analysis, and continuous improvement to everything we do. We are experts at reading data and transforming it into insights that drive business results. Rocketship clients know exactly where and how their marketing efforts are being deployed, and the return on investment over time. -
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Clienk
Clienk
Clienk multichannel communication platform helps companies to communicate effectively and in a consistent way towards their customers. Clienk offers solutions for online conversion, mail, telephony, web chat, proactive chat, web self-service and social media. With one web application it improves your customer satisfaction, sales and trust in your company. Every manager has the goal of achieving more, sometimes forced to do so with fewer people. But a lower service level is no longer accepted by the modern consumer. How will you tackle this challenge? The solutions from Clienk enable your team to work more efficiently than ever. Use our all-in-one application to easily serve multiple customer contact channels “ chat, Facebook, Wechat, WhatsApp, e-mail, call “ without losing the overview. Seizing on the momentum, that is what it is all about in sales. Chat is an outstanding contact channel for serving potential customers at the moment that they need your help or advice.Starting Price: $25 per month -
11
Naverisk RMM & PSA
Naverisk
Beautifully simple RMM, Service Desk & PSA software. Slash your costs and simplify service delivery with a powerful, easy to use, all-in-one IT services automation platform. Naverisk has been empowering MSPs & IT Pros to deliver outstanding IT services for over 10 years. Deliver world class IT services with Naverisk’s powerful remote monitoring and management capabilities. Identify and resolve issues before your users are impacted. Transform the efficiency of your IT services with powerful, yet easy to use, automation. Full support for Windows, Linux, Mac & SNMP devices. It takes a team to deliver great customer service. Naverisk’s service desk is designed specifically for MSPs and IT Pros with powerful automation and collaboration capabilities. Power up your service delivery with modern collaboration features supporting teams working together with integrated device management to quickly resolve IT issues.Starting Price: $110 per month -
12
Pointillist
Pointillist
Stop wasting time with sticky notes and journey mapping tools, which can’t help you uncover the unscripted behaviors that occur in the real world. Our customer journey analytics software reveals the actual paths your customers take, as they engage with your company across touchpoints and over time. Real-time customer behavior drives the quantitative metrics you’re measured by, like revenue, customer lifetime value, churn, CSAT and NPS®. Unlike other customer analytics solutions, Pointillist lets you connect the dots between customer interactions and business goals in seconds, rather than days or weeks. Your customers expect personalized experiences driven by their current preferences and recent interactions. Pointillist enables you to engage your customers at optimal points along their journey, in real time and through the most effective channels. -
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Local Measure Engage
Local Measure
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat. -
14
HireVue Coordinate
HireVue
Hiring events are some of the most stressful, ad hoc experiences faced by recruiting teams. Large groups of candidates, uncoordinated schedules, short windows of time with each candidate, the stakes are high. And if an event does not go well, there is little pipeline to show for the effort. That said, they are among the most rewarding when managed effectively. Traditionally, organizing hiring events or assessment centers involves a painstaking back-and-forth between recruiters and candidates. Recruiters are left the task of balancing hectic candidate schedules (as is often the case for college students) with limited space and hiring manager availability. Or worse, long lines of frustrated candidates waiting to get into an interview. Event scheduling software exists, but many of these solutions are unintuitive or overengineered. Some HireVue customers reported spending over an hour to create a single hiring event. -
15
ChatbotsBuilder
Mobisit
ChatbotsBuilder empowers you to easily build complete and effective Facebook Messenger chatbots that you can use on your own or resell to clients - at the price you want. Register for free and try the platform, you will find an easy system, effective ready-made templates and complete tutorials that will help you create, use and sell Facebook Messenger chatbots, before your competitors start even thinking about it. The chatbot for a web agency or a marketing/web professional: try asking him the services they offer, their portfolio, the agency contacts, or even send a quote request! The chatbot for a restaurant can autonomously answer questions about opening hours, location, menu and even receive, manage and reply to reservations inquiries. A virtual real estate agent can show the latest listings, answer questions about agency prices and conditions and even collect data for appraisals and new leads.Starting Price: $10 per month -
16
PracticeMojo
PracticeMojo
PracticeMojo is a complete dental recall and appointment reminder solution. Easily communicate with any patient at any time and build loyalty with dental marketing automation. By automating all patient communications, we deliver effective dental marketing campaigns to reactivate, schedule and remind patients about their appointments to keep your day full and profitability high. Make it easy for patients to book their next dental appointment on their phones, tablets, and laptops, saving time for your staff while increasing patient satisfaction. Now that your practice is open again, you need a comprehensive dental communication solution that works with your practice management system to help you be as efficient and effective as possible. PracticeMojo can help with automated reminder communications, customizable marketing campaigns, virtual tools to help you streamline, and more. Increase practice revenue and reduce no-shows with automated communications. -
17
WWS Customer Management
Auriga
WWS Customer Management is a solution designed to offer banks the technology they need to support and enhance their branches role when building customer relationships and loyalty. This goal can be achieved by enhancing the in-branch experience, through personalized interactions, whether on a self-service device or with a staff member. Visitors, both customers and prospects, receive constant attention from the moment they enter the branch, bringing clear gains in customer satisfaction and retention. Throughout the banking world, branches face numerous challenges as they constantly need to cut operational costs whilst rendering their relationship with customers ever more effective and efficient. This comes at a time when customers are growing ever more discerning and more eager to have a consistent, seamless omnichannel experience. The WWS Customer Management solution is one of the ways to address these challenges as it helps branches to improve how they greet visitors. -
18
Starmind
Starmind
Meet Starmind: a single platform that connects every employee to your organization’s best-available knowledge — powered by AI and available in real time. Where other solutions just document knowledge or help communication, Starmind goes further. It uses proprietary AI to build a real-time network of knowledge and expertise, so your teams always have access to the most accurate, up-to-date information possible. With one easy platform for on-demand answers, up-to-date knowledge and specialist expertise, your teams are free to focus on the work that matters. By making sense of the data you already have. Starmind’s powerful AI analyzes the millions of data points your teams create every day and uses the results to build a real-time network of your organization’s knowledge. Questions go to the people who can help, meaning quality answers and rapid responses. -
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TestimonialTree
Testimonial Tree
Testimonial Tree is the leading online reputation management company. Our testimonial software makes it easy for you to collect authentic testimonials from your happy customers and automatically share the best stories online to attract new customers. Our solutions for enterprise organizations, small to mid-size businesses and individuals are empowering professionals throughout many industries. You decide when a testimonial request goes out to your client and which responses get posted online, automatically. You don’t need to do anything new. Let your best clients do your marketing by posting happy reviews on their 3rd party accounts and their social networks. Gain insight into what matters most to your customers. With custom surveys you can improve operations and customer satisfaction. Own the 1st page in Google results! Your reviews, testimonials, and essential business info get listed in our directory to boost your SEO. -
20
PowerReviews
PowerReviews
Maximize conversions by creating the best Ratings and Reviews program. Build a conversion-focused UGC collection strategy. Most innovative, flexible and varied collection options. Flexible, brand-aligning displays to ensure you maximize the value of the UGC you collect. Whether you’re a brand looking to get more UGC out or a retailer looking to bring more UGC in, we syndicate more content to more places. Do more with your UGC: Understand, benchmark, and enhance product experience and positioning. Our people are data-driven UGC experts and know how to get you to the next level. -
21
CFN Insight
Clarivate
Clarivate Customer Experience (CX) Services, formerly CustomersFirst Now, is created on the principle that all companies must place customers at the center of their business in order to be successful both operationally and financially. We help companies place customers first – and do so with a sense of urgency. Every customer touchpoint is an opportunity to delight or disappoint a customer, so knowing what is working and not working for your customers is key to your success. Both B2B and B2C organizations who adopt our program see higher revenue, better retention rates and improved margins. Using our proven data-driven approach, we’ll help you identify the biggest drivers of churn and customer pain points to then develop actionable opportunities that drive financial and CX results. CFN Insight is the leader in customer journey mapping software with the most advanced visualizations, reporting, action scorecards, dashboards, and insights available. -
22
Sikom AgentOne
Sikom Software
Our omnichannel routing engine AgentOne optimizes the distribution of contacts - calls, chats, e-mails, documents, tasks and much more are delivered to the right employee in real time. Sikom Software converts the contact center structures that have grown in your company into ONE orchestrated omnichannel strategy. Sikom tailor-made Sikom AgentOne ® is the link between your employees and your customers. Multitasking is no problem for our software. For more than 20 years we have been developing individual omnichannel contact center solutions for companies of all sizes. Sophisticated tools for administration, for supervisors and for employees help to control and make visible all elements. With our software, your employees always have everything important in view and only have to concentrate on the essentials. -
23
openDoctor
openDoctor
openDoctor is a real-time patient engagement and patient access platform translating complex scheduling processes into simple, people-friendly experiences. From family medicine to radiology, we work in conjunction with existing systems to allow for a real-time scheduling environment for both patients, referring providers, and call center staff. Patients also receive reminders, fill out their registration forms, make payments, and see post-appointment reports. -
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ResellerRatings
ResellerRatings
We're a team of leaders and innovators-combining expertise in customer experience, digital marketing and technology. Our passion is bringing consumers and merchants together to improve buying experiences. With more than a decade of research and real-world experience, we’ve built a deep level of trust with both parties, helping raise buyer confidence and enabling sellers to meet new demands in the market. -
25
Roojoom
Roojoom
Personal AI engines driving individual customer journeys towards your business goals, continuously from start to finish. Pursuing journey optimization over time and across engagement channels. Drive user journeys towards their desired value goals from using your product in minimum TTV. Empower product champions of your customer accounts to set individual user goals and further personalize users’ experiences to ensure and sustain success of both high-touch and long-tail accounts. Engage with each individual customer, leveraging 1:1 personalization experiences, for optimal impact on your KPIs. Customer engagement journeys (e.g onboarding) enable marketers to focus on what they want to achieve, while having AI engines carry out the how. Drive self-service and agent-based Customer Service journeys, continuously from issue to resolution across channels, for ‘troubleshoot & resolve’ technical or commercial issues. -
26
Mana Scheduler
Mana Scheduler
Email upon set up and confirmation text notifications, unlimited appointment set up, digital release waiver and storage, integrated move ahead and wait lists, customized calendar and feature settings.Starting Price: $10 per user per month -
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Verloop.io
Magiclane App Service Pvt. Ltd
Verloop.io's the world's leading customer support automation platform that helps businesses deliver delightful support experiences to their customers, across channels. -
28
DERDACK Enterprise Alert
Derdack
Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems and IT. Our critical alerting software combines four pillars to effectively respond to incidents – automated alert notifications, convenient duty scheduling, ad-hoc collaboration and anywhere incident remediation. Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, E-Mail and IM. It tracks the delivery of notifications, acknowledgments and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information. Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. -
29
ServiceSkills
ServiceSkills
ServiceSkills is a robust eLearning solution that delivers a curated collection of soft skills training courses designed to improve the way your staff perform. This platform offers hundreds of customer service training, team building, management development and respectful workplace eLearning modules, supported by quizzes, answer feedback and key point reminders. A dynamic admin management system empowers supervisors to assign courses, monitor progress & recognize performance gaps. Request a demo code to help your organization. Your team members want to do their very best at work. But world-class “people skills” don’t evolve naturally. ServiceSkills equips your team with a broad spectrum of soft skills including customer service training, customer success, business writing, online meeting conduct, workplace respect, team building, email etiquette, conflict resolution, internal customer relations, basic selling skills, ethics, diversity, harassment, bullying, mentoring, etc.Starting Price: $2990.00/year -
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MiCloud Connect
Mitel Networks
MiCloud Connect is an easy-to-use, all-in-one cloud communications, collaboration and contact center service. By combining an intuitive user experience with Google Cloud’s proven reliability, MiCloud Connect makes every aspect simple and secure. Backed by Google Cloud's industry-leading reliability, security and scalability to deliver uptime and SOC 2 and HIPAA compliance. The modern, intuitive user interface makes it easy for end users and admins to get work done fast with single-click functionality, a seamless experience across devices and real-time management. Clear expectations and timelines ensure a smooth transition, so you can make the switch quickly and confidently. The admin portal makes it easy to add functionality and upgrade permissions in real time. Rich PBX features, advanced call controls and softphone, mobile and IP desk phone options so you can talk and meet from anywhere effortlessly.
