Audience
Companies in need of a Review Management solution
About ResellerRatings
We're a team of leaders and innovators-combining expertise in customer experience, digital marketing and technology. Our passion is bringing consumers and merchants together to improve buying experiences. With more than a decade of research and real-world experience, we’ve built a deep level of trust with both parties, helping raise buyer confidence and enabling sellers to meet new demands in the market.
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SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce.
Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance.
SmartCustomer currently supports over 60K brands in building connections based on trust and transparency.
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Feefo
Real people. Real reviews. Real insight. Take the guesswork out of growing your business and building the best customer experience. Feefo gives you the tools and insight to build relationships, improve your brand reputation and make informed decisions for the future. We give you access to technology and support that allows you to connect directly with your customers; generate great results and get a clear and accurate view of your business. Feefo is powered by a dedicated team of specialists; inventors, smart creatives and business experts that believe we’re part of something pretty special. We value our integrity, so there’s no hard sell or ulterior motive. We simply want to use our expertise to help businesses of all sizes to build trusted relationships with their customers, provide better experiences and achieve success. There are real people behind the technology, and we’re with you every step of the way.
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REVIEWS.io
Review collection is not rocket science. After all, all we do is help you collect video, photo & text reviews from your customers. We then display these reviews on Your Site, on Google and on your Social Media platforms. By displaying genuine reviews most of our clients see an uplift in conversion within a few weeks. Last year we launched four new features including, SMS collection, video reviews, social proof & influencer. None of them cost our clients a penny extra. Fully customized, branded email review collection gives your customers a simple way to leave feedback, without logging in. Give multiple ways to write reviews with SMS, Facebook, Live Chat and In-store review collection. Useful, engaging and well-designed emails produce better conversion rates. We give you the power to fully brand your customer emails with our handy WYSIWYG editor, or you can delve into the code for full customisation.
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Bazaarvoice
Redefining how brands and consumers connect, create and innovate. Your consumers' needs never stop evolving. And neither do we. Collect many types of user-generated content (UGC), including ratings and reviews, visual content, and shopper questions and answers. Leverage our sampling services and community to get more content, faster. Reach in-market shoppers early in the journey. Find consumers when they are in market, and deliver the best shopping experience. Capture more search traffic with authentic customer content search engines love. Be there in all the moments that matter. Connect with people so they buy with confidence, no matter where they shop. Ensure you have content wherever and whenever people research — in-store, on your site, and on social — worldwide. Put buyer insights to work. Learn about your shoppers using our robust tools. Develop better products, create more powerful marketing, and deliver inspiring shopping experiences.
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Integrations
No integrations listed.
Company Information
ResellerRatings
Founded: 1996
United States
www.resellerratings.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online
ResellerRatings Frequently Asked Questions
ResellerRatings Product Features
Reputation Management
Campaign Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Gamification
Social Media Metrics
Social Media Monitoring
White Label
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label