Best Customer Service Software - Page 67
View:
Compare the Top Customer Service Software as of June 2026 - Page 67
Sort By:
-
1
AppHelp
AppDirect
Customers have different support needs at different stages of their digital journey. Become the trusted advisor to your customers with training solutions to help them adopt new services, or help them maximize their solutions with ongoing support. Offload your productivity support operations so you can focus on your core business for digital transformation. AppHelp offers a variety of migration, onboarding, and ongoing support solutions to help you meet and exceed requirements for both Microsoft and Google’s Cloud Partner Programs. Help your SMB customers save on on-site IT costs with a comprehensive Help Desk solution. Diagnose and troubleshoot issues from cloud applications to networking devices, computers, and more. Power the smart revolution for your business customers by offering holistic IoT solutions consisting of smart and connected devices, apps, and support. AppHelp offers remote support for security products, access control, A/V equipment, and more. -
2
Wavetec Appointment and Booking
Wavetec
Wavetec’s cloud based online appointment booking and scheduling solution is designed to support, ease and simplify the process for you and your customers. With Wavetec’s appointment solution, your customers can connect from anywhere, and book, check-in, reschedule and cancel appointments seamlessly. This helps to minimize customer wait times and ensures the provision of top quality services to your customers. We work with a wide range of clients from global multinationals. Our audiences span international and local businesses from around the world. Wavetec’s products and solutions have been developed to suit the needs of diverse and demanding audiences. -
3
Emplifi
Emplifi
Convert followers into customers. Amplify memorable experiences across your entire social presence (and do it at scale). Make your brand shoppable. Deliver easy shopping experiences your customer crave on their favorite social platforms. Show them you care. Power great customer service and care experiences with AI-powered tools and targeted insights. Empathize with customer needs instantly and amplify the right brand experiences at every touchpoint. Emplifi gives you everything you need to close the CX gap. Emplifi Social Marketing Cloud unifies all the tools a global enterprise needs to succeed on social media. From analytics and listening to publishing and community care - it’s the most advanced way to manage social media today. Emplifi Social Commerce Cloud enables you to deliver modern commerce experiences your customers expect. In just a few clicks, users will be able to complete their journeys from discovery to purchase. It's the fastest path to more revenue. -
4
vbooku
Myrsa Technology Solutions
Our flexible API allows easy integration of vbooku into your existing system for accepting bookings, managing the appointments and POS. Add the list of services or events you offer, these services will be viewable for clients and they can make bookings. Let vbooku manage your appointments online so that you can spend less time on paper & calls and more on your business. vBooku opens up the appointment booking portal 24/7 so that your clients can book their appointment anytime and from anywhere. List all your services in the vbooku dashboard for which the clients can make booking. Have all your appointments in one place for systematic tracking. VBookU provides an efficient way to receive payments, clients will confirm the booking and make a payment, it will save your time and ease your life. VBookU allows you to integrate with numerous third-party platforms such as Google Calendar, WordPress, Facebook etc. -
5
Cleverly.ai
Cleverly.ai
Cleverly is your super agent that helps with real-time triage and intelligent automation, manages your knowledge base and provides a friendly customer self-service experience. Intelligently classify, prioritize and route tickets based on customer intents with accurate categorization across 100+ labels. Over 90% accuracy of ticket classification. Classify in one language and leverage classification across 12+ languages. Keep your database of internal procedures, macros and FAQs always up-to-date, complete, and accurate. Identify knowledge gaps and achieve the highest knowledge coverage rates. Reduce manual work with 20% to 60% deflection rates by automating replies for common queries. Increase agent productivity by surfacing the right information at the right time. 20% deflection rate with minimum setup due to the AI and pre-trained models. Seamless integration with your help-desk or CRM. Dynamic forms that collect relevant information upfront. -
6
Global RADAR
Global RADAR
Our innovative, customizable application and dedicated support team make us the premier solution to address operational and compliance requirements. Global RADAR is the leader in client onboarding, customer due diligence and transaction surveillance. We make it easier to open accounts in a secure digital environment while ensuring compliance with global regulatory requirements and leverage sophisticated analytics to ensure suitability of clients profiles. Global RADAR is built on four solid pillars of compliance, customer due diligence, document management, watch list screening, and transaction surveillance. -
7
Verizon Knowledge Assist
Verizon
When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information. -
8
SmartCrowd
Limitless Technology
Invite people who really know your product to join the SmartCrowd™ platform. Our unique digital onboarding process checks their knowledge, language skills and passion for your brand. Within hours you have a powerful crowd of experts, available 24 hours a day, in any language. Using simple APIs connect SmartCrowd to your existing digital channels or CRM system. Or simply deploy Limitless Live Messenger, our messaging tool, on any of your webpages or app in no time. Experts are rewarded for every task they complete in your local currency. Dynamic pricing takes into account the difficulty of a task, time of day, customer demand and more, so you always have the right resources on hand. -
9
Innso
Innso
Innso is as agile as building blocks. You can build and configure the platform to drive omnichannel customer service and meet your business needs. An excellent experience is vital to our users, empowering your employees and ensuring a true customer centric relationship. Our technology is co-created with CX experts to meet the needs of your agents and managers. Our solutions empower the customer and the employee experience through a modular omnichannel platform to create a seamless unified agent desktop. Monitor open and closed customer conversations and requests in real-time. Get a comprehensive view of all key performance indicators. Enable your operational managers to configure the platform at any time. One unified dashboard aggregating all data and providing a overview of operations. -
10
ASAPP
ASAPP
ASAPP creates AI solutions that solve the toughest problems in customer service. With native AI at our core, our solutions get beyond basic automation to dramatically increase contact center capacity. At the center of our approach is GenerativeAgent®—a customer service AI agent that autonomously and safely resolves complex customer interactions over voice and chat. When unable to fully resolve on its own, it knows how and when to involve the right human agents. • Real-time AI-human collaboration with Human-in-the-Loop Agent (HILA) workflow • Full visibility into GenerativeAgent interactions, and Conversation Monitoring for QA at scale • Enterprise-Grade Guardrails & Data Protection • Safely test AI behavior in simulated environments to help you launch confidently Designed for enterprise contact centers, GenerativeAgent® is ideal for organizations handling high volumes of complex voice and chat interactions, including those in regulated industries. -
11
Zowie
Zowie
Zowie is a Customer AI Agent Platform that enables enterprises to build, orchestrate, and continuously improve customer-facing AI agents across every channel. Designed for the agentic AI era, it replaces traditional clicks and menus with conversational interfaces that resolve issues, process refunds, manage orders, and handle complex workflows automatically. The platform allows teams to create powerful AI agents without heavy coding and deploy them across chat, email, voice, and social channels. Zowie Intelligence powers each interaction with deterministic, auditable logic to eliminate hallucinations and ensure enterprise-grade accuracy. Businesses can monitor every conversation in real time, audit performance, and coach agents for ongoing improvement. With multilingual support in over 70 languages and consistent brand alignment, Zowie ensures seamless global customer experiences. -
12
Talla
Talla
Talla is an AI and automation platform that is transforming the way businesses deliver customer and employee support. Talla integrates with your existing systems and workflows to build machine learning models of routine tasks, answer common questions, and make every rep more productive. Drive quick resolutions with conversational support by putting your existing documents to work. Deploy AI to eliminate inefficient back and forth interactions. We are putting AI at the front lines of our support experience, so we are using Talla to field inbound support requests from customers – ideally making that the first interaction our customers have. The most surprising thing that Talla showed us was all the knowledge gaps we had between the information customers wanted and the content and answers we were writing. -
13
Netomi
Netomi
Automatically resolve customer service inquiries at the industry’s highest rate over messaging, chat, email and voice. Seamlessly manage unlimited and unanticipated spikes in ticket volume. Our AI has no limits, and can simultaneously resolve an infinite number of tickets. The best AI chatbots see beyond phrasing and into the underlying intent to understand what your customers are saying – no matter how they ask. Just like a human, we tailor the conversation to the individual customer and their current context. The result is meaningful, on-brand interactions that actually resolve issues. Deliver exceptional support, on any channel Scale out AI chatbots across email, chat and messaging. No matter where your customers are, you can provide effortless and meaningful resolutions. Sit back and watch customer satisfaction soar. It’s incredibly easy to get started. Let our experienced customer success team guide you along the way. -
14
Rep.ai
Rep.ai
Convert more of your traffic into pipeline with AI. A lot more. AI Live Chat talks with traffic, alerts reps and books meetings for your team. AI Intent uncovers hot prospects on your site for sales follow-up. AI Dialer increases cold call connections and makes your callers more efficient. Engage and qualify every site visitor with personalized text, voice and video AI. Alert human reps for video call handoffs. Uncover hot prospects for signal-powered sales across multiple channels. Connect with more prospects in less time with AI-enhanced cold calling. Make more calls in less time, drive awareness with pre-recorded voicemail drop, keep connect rates strong with spam risk monitoring, and develop your team on the virtual salesfloor. Uncover hot prospects with AI that detects intent from web activity, dialer, CRM, and connected sources. Build better lists, sync or export, and reach out to your ICP with perfect timing.Starting Price: $2,500 per year -
15
InfoCision
InfoCision Management Corp
InfoCision is a provider of traditional call center services to advanced training solutions. We offer call center tools that shorten calls, blend alternative channels, and increase customer satisfaction. Working in & enhancing your existing call center atmosphere, tools pre-fill customer data and demographics, score incoming calls, train call center agents with eLearnings & simulations, measure quality, motivate staff, and more. InfoCision is the leading provider of direct marketing solutions for companies across a range of industries. We help our clients make informed decisions that maximize their return on investment. From traditional call center services to advanced training solutions, we are your full-service marketing service provider. Discover how we can help fulfill your business' marketing needs. Spanning across industries, InfoCision becomes the face of your brand as we work to better serve your clientele. -
16
ZOE
ZOE
It talks naturally to leads on your website via chat and on email, using machine learning and natural language processing. ZOE follows up with your leads, makes reverse DNA queries on email or anonymous IP traffic, sets up meetings and even connects phone calls with your reps. These calls are then analyzed using voice pattern recognition for key sales insights. ZOE is a trailblazer in using AI for marketing, giving your teams an unprecedented leverage in capturing, engaging and converting leads to opportunities. ZOE is a product of Web Spiders, an enterprise software company specializing in products for marketing and HR. Makes relevant small talk, with witty responses to generic comments. Small talk training database is updated constantly. ZOE makes an instant phone call or schedules a meeting. The AI Training console helps make ZOE smarter and contextually relevant to your business. -
17
TMAC
The Modular Analytics Company
The Modular Analytics Company presents our customer journey orchestration software: empower your agents with intelligent conversational guidance. Our most used features: Next Best Action: Recommend the best product or service to every customer, at the right time. Intelligent Conversational Guidance: Guide your agents to the best outcome on every contact. Behavioural Science: Data-driven behavioural nudges inform agents not just what to say, but how to say it, to drive the desired outcome. Simple no-code Interface: Delivered through a powerful point-and-click no-code interface, reducing the need for specialist resources. -
18
eGain Virtual Assistant
eGain
A airtual assistant is a lifelike, conversational chatbot providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A customer simply chats with the virtual assistant (also called VA, virtual agent, or chatbot), like they would with any human agent. The chat bot not only understands the words but also the intent, thanks to a portfolio of AI technologies that include machine learning and reasoning. eGain’s chatbot provides the frontline support so your customer service staff can concentrate on more complex tasks. The VA acts like a guide, helping customers navigate the website and taking them to the relevant place. The virtual assistant provides answers to any queries, even helping in shopping decisions. At any point, and if the need arises, it can seamlessly escalate to agent-assisted channels like chat. -
19
eGain Messaging Hub
eGain Corporation
Welcome to the expanding world of Messaging and the infinite possibilities eGain Messaging Hub™ offers your business. eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub. eGain’s novel Bring Your Own Bot (BYOB)™ architecture allows businesses to easily plug in their own bots where desired in the messaging journey. At the same time, those who want a turnkey solution for conversational automation can activate eGain’s Virtual Assistant. Conversation control can be handed off seamlessly across multiple bots and human agents, while delivering a smart experience to consumers. Unlike point solutions and API tool kits, the eGain Messaging Hub offers a complete set of capabilities for messaging-based conversational automation. -
20
ContactEngine
NICE
ContactEngine connects conversations across entire customer journeys with One Voice delivering exceptional CX and demonstrable business value for organizations around the world. Drawn from real data, this visualization shows customers flowing from one client’s systems, through ContactEngine, and back again. ContactEngine is the first and only third generation customer engagement technology. It delivers genuine conversations run by AI. Welcome to a whole new era of proactive customer service. Our vision for proactive conversations places ContactEngine firmly ahead of the pack. Our research and innovation / development function will keep ContactEngine out in front for years to come. Integrated with your core systems, ContactEngine analyses your data to identify where a proactive conversation is advantageous. These conversation triggers are key, signalling ContactEngine to start a conversation, or to change the path of an ongoing conversation. -
21
Ibbü
iAdvize
ibbü is an on-demand community of experts, curated specifically for your brand by iAdvize. These experts are true enthusiasts. They are the organic champions of your products. With a strong instinct for customer relations, they bring an extra touch of personalization to your customer conversations. In the evening, on weekends, during traffic peaks... brands miss 70% of contact opportunities with their customers if they’re only available during the typical 9 to 5 Give visitors an authentic and relevant online shopping experience 24/7 with ibbu experts 24 hours a day, 7 days a week. Experts are paid according to different plans depending on your objectives: either per conversation or per transaction after a conversation. Whichever plan you choose, the experts are incentivized to offer the best quality of service. Ibbü is the answer to around the clock, on-demand customer service. With iAdvize, launching a mission and selecting the right experts is just a click away. -
22
Kimoby
Kimoby
Kimoby is a Service Lane Operating System built for automotive dealership service departments. It consolidates two-way texting, inspections, V2C with AI-generated estimates, digital estimates with one-tap customer approval, mobile payments, in-person payment terminals, loaner fleet management, Voice AI agent for missed calls, CSI follow-up, and marketing campaigns into one platform. Kimoby integrates with CDK (with write-back), Reynolds and Reynolds, PBS, Tekion, DealerTrack, Autosoft, Serti, Dealer Vu, and Quorum. When a customer approves an estimate or makes a payment, it writes back to the DMS repair order automatically. Over 1,000 dealerships across in the United States and Canada use Kimoby. BMW Activities Fund approved vendor with exclusive myBMW app integration. VW eConnect and CMC approved. Ford Commitment Program qualifying vendor. Month-to-month contracts. No setup fee. No long-term commitment. Transparent pricing. -
23
Infosys Meridian
Infosys
Infosys Meridian, a Live Enterprise Workplace Platform, helps companies reimagine experiences in the work-from-anywhere era. The platform is part of Infosys Cobalt and enables enterprises to evolve into a remote-first, hyper-productive anywhere workplace that deepens stakeholder engagement, streamlines work processes, and enhances productivity. Designed to make processes simpler and smarter by adding context to every interaction, and with capabilities such as asset discoverability and digital prototyping. Powers intelligent operations for digital workers, nudging them for better decision-making, guiding them with productivity patterns, and empowering them with playgrounds to test, learn & succeed. Delivers simulated live experiences in an immersive virtual environment allowing for seamless engagement across employees, clients, and value chain partners. -
24
Quanos SIS.one
Quanos
Lead with smart information, software for digital spare parts catalogs, service information systems (SIS) and service portals. Our new all-in-one service information system Quanos SIS.one provides everything you need as a manufacturer and operator of machinery and equipment to digitalize and optimize your after-sales service. Quanos SIS.one enables you to bring together all relevant service information on your machines and plants from the source systems, link them and provide them to every user via a user-friendly interface, from maintenance staff to service technicians, support staff or your customers themselves. Manufacturers of machines, plants and equipment increase their service business with our software for service information systems. Operators of machines, plants and vehicle fleets use our software for digital spare parts and maintenance management. Quanos SIS.one links all relevant service information from the source systems, such as ERP, CAD, DMS, CMS, etc.. -
25
Alcméon
Alcméon
With Alcméon’s cloud technology, use Facebook Messenger, Messages for iOS or WhatsApp as a new powerful customer service, messaging marketing or conversational commerce channel. Alcméon is connected to the biggest messaging & social media APIs : Facebook, Instagram, Twitter, Messenger, WhatsApp, Apple Business Chat, WeChat, Google My Business and works closely with their technical teams to add their new business features as quickly as possible. Alcméon's back office has been designed to be easily connected to our clients information systems and CRMs : Salesforce, Oracle, Zendesk, Efficy. Dedicated customer success manager, on-line and off-line training, office hours, clients only events. Alcméon is connected to the biggest messaging & social media APIs : Facebook, Instagram, Twitter, Messenger, WhatsApp, Apple Messages, WeChat, Google My Business and works closely with their technical teams to add their new business features as quickly as possible. -
26
Podstatus
Podstatus
The tools you need to monitor your podcasts, know your listeners, and get more downloads. Turn reviews into useful feedback with automatic review collection, and detailed filters. 175 countries. Analyze your podcast's position over time in the Apple Podcasts and Ivoox charts. Updated every hour. Check the daily performance of your podcast on the charts in every country. Receive a daily email with the information you want to know about your podcast.Starting Price: $5 per month -
27
Recordsure
Recordsure
We turn your customer conversations and documentation into valuable insights which drive performance and culture. Our cutting-edge technology combines human-level intelligence with machine-powered capability to support compliance, customer care, risk management and sales at scale. Every day regulated organisations engage with their customers across multiple communication channels. These interactions provide a valuable source of information for improving the customer experience, managing risks, training and sales. However, there’s so much data to process that it’s traditionally been an impossible task. Our bespoke analytics and automation tools break down this information at scale, with human-level intelligence and machine-powered capability. Whether it’s for everyday monitoring or past business reviews, our tools unlock valuable insights for driving performance, culture and risk management. -
28
Worksmart
Worksmart
We mix our deep domain experience of Financial Services with a passion for developing solutions that save people time, money and help embed regulatory change. We provide a range of award winning, high quality RegTech solutions that are underpinned by a deep understanding of the market place and our regulatory knowledge. From Training & Competence (TC) to Quality Assurance (QA), Senior Managers & Certification Regime (SMCR) to Complaints Management, let us help you strengthen your approach to Governance, Risk & Compliance. With the provision of advice and process management becoming increasingly influenced by digital practice, it’s essential that regulated firms respond quickly to rapidly evolving market needs.Understanding that key roles in regulated entities are subject to the FCA’s Training and Competence (T&C) rules is well established practice. T&C has been an integral part of financial services for decades and a regulatory requirement since the 1990’s. -
29
SABA Host
SABA Hospitality
Create amazing guest experiences and earn more money, with less effort! SABA Host is a digital version of you. There to answer all your guest’s questions, give recommendations, and provide assistance whenever they need. So while you sleep, work or enjoy time with family and friends, SABA Host is looking after your guest’s every need, to ensure a 5 star experience for that 5 star review. And guests don’t have to download a thing. Ensure happy guests leave great reviews, and reduce negative reviews. Effortlessly offer guests the additional services they already want. Use technology specifically designed to create seamless & unique guest experiences. Technology opens up a world of opportunity, and going digital in your property will allow you to give guests tools that hard copy guide book and property manuals simply cannot. Easy access to host recommendations to experience truly unique and memorable stays. -
30
VoiceIQ
VoiceIQ
VoiceIQ captures real-time insight from every conversation, so you can stop guessing and start growing. VoiceIQ automatically completes tedious tasks and triggers CRM workflows, letting your team focus on making calls. Innovative voice technology unlocks a wealth of actionable insight from every call your team makes. Real-time AI guidance empowers your team to make more successful calls.
