Audience

Companies and brands in search of a direct marketing solution to maximize their return on investment and optimize their services

About InfoCision

InfoCision is a provider of traditional call center services to advanced training solutions. We offer call center tools that shorten calls, blend alternative channels, and increase customer satisfaction. Working in & enhancing your existing call center atmosphere, tools pre-fill customer data and demographics, score incoming calls, train call center agents with eLearnings & simulations, measure quality, motivate staff, and more. InfoCision is the leading provider of direct marketing solutions for companies across a range of industries. We help our clients make informed decisions that maximize their return on investment. From traditional call center services to advanced training solutions, we are your full-service marketing service provider. Discover how we can help fulfill your business' marketing needs. Spanning across industries, InfoCision becomes the face of your brand as we work to better serve your clientele.

Integrations

Ratings/Reviews

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Company Information

InfoCision Management Corp
Founded: 1982
United States
www.infocision.com

Videos and Screen Captures

InfoCision Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Live Online
In Person
Videos
Support
Phone Support
Online

InfoCision Frequently Asked Questions

Q: What kinds of users and organization types does InfoCision work with?
Q: What languages does InfoCision support in their product?
Q: What kind of support options does InfoCision offer?
Q: What other applications or services does InfoCision integrate with?
Q: What type of training does InfoCision provide?

InfoCision Product Features

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Call Tracking

Conversion Tracking Not Supported
Call Recording Not Supported
Caller Identification Not Supported
Call Routing Not Supported
Campaign Management Not Supported
Keyword Tracking Not Supported
IVR / Voice Recognition Not Supported
CRM Not Supported
Call Log Not Supported

Corporate Wellness

Health Coaching Not Supported
Health Risk Assessment Not Supported
Program Management Not Supported
Incentive Management Not Supported
Employee Portal Not Supported
Activity Tracking Not Supported
Goal Setting / Tracking Not Supported
Gamification Not Supported
Health Monitoring Not Supported
Financial Wellness Not Supported

Customer Service

Live Chat Not Supported
Appointment Management Not Supported
Self Service Portal Not Supported
Queue Management Not Supported
Workflow Management Not Supported
Surveys & Feedback Not Supported
Knowledge Base Not Supported
Alerts / Escalation Not Supported
Performance Metrics Not Supported
Call Center Management Not Supported
Virtual Assistant Not Supported
Social Media Integration Not Supported
Email Management Not Supported

Data Analysis

Data Visualization Not Supported
Text Analytics Not Supported
Regression Analysis Not Supported
Data Discovery Not Supported
Sentiment Analysis Not Supported
High Volume Processing Not Supported
Statistical Modeling Not Supported
Predictive Analytics Not Supported

Data Visualization

Simulation Models Not Supported
Dashboard Creation Not Supported
Visual Discovery Not Supported
Relational Display Not Supported
Analytics Not Supported
OLAP Not Supported
Filtered Views Not Supported
Content Management Not Supported

Employee Communication Tools

Audio / Video Conferencing Not Supported
File Sharing Not Supported
Activity / News Feed Not Supported
Knowledge Management Not Supported
Blogs Not Supported
Employee Directory Not Supported
Event Calendar Not Supported
Surveys & Feedback Not Supported
Newsletter Management Not Supported
Chat / Messaging Not Supported

Employee Engagement

Pulse Surveys Not Supported
Employee Guides Not Supported
Performance Management Not Supported
Goal Management Not Supported
Employee Awards Not Supported
Feedback Management Not Supported
Health & Wellness Programs Not Supported
Benchmarking Not Supported
Cultural Alignment Not Supported
Employee Recognition Not Supported

Employee Monitoring

Activity Monitoring Not Supported
Browsing History Not Supported
Email Monitoring Not Supported
Keystroke Recording Not Supported
Productivity Analysis Not Supported
Remote Control Not Supported
Screen Activity Recording Not Supported
Time & Attendance Not Supported
Time Tracking Not Supported

Employee Recognition

Performance Management Not Supported
Rewards Catalog Not Supported
Leaderboards / Activity Tracking Not Supported
eCards Not Supported
Mention Management Not Supported
Peer-to-Peer Recognition Not Supported
Manager-to-Peer Recognition Not Supported
Goals Not Supported
Rewards Points Not Supported
Nominations Not Supported
Social Recognition Not Supported

Qualitative Data Analysis

Qualitative Comparative Analysis Not Supported
Mixed Methods Research Not Supported
Media Analytics Not Supported
Data Visualization Not Supported
Text Analytics Not Supported
Multi-Language Not Supported
Quantitative Content Analysis Not Supported
Collaboration Not Supported
User Research Analysis Not Supported
Sentiment Analysis Not Supported
Statistical Analysis Not Supported
Annotations Not Supported

Remote Support

Live Chat Not Supported
Diagnostic Tools Not Supported
File Transfer Not Supported
Remote Control Not Supported
Session Recording Not Supported
Session Transfer Not Supported
Screen Sharing Not Supported
Surveys & Feedback Not Supported
Real-time Chat Not Supported

Telephony

Telemarketing Management Not Supported
Auto-Dialer Not Supported
Contact Management Not Supported
Inbound Reporting Not Supported
Voice & Data Integration Not Supported
Call Monitoring Not Supported
Outbound Reporting Not Supported
IVR / Voice Recognition Not Supported
Call Center Management Not Supported
Predictive Dialer Not Supported
VoIP Not Supported

eLearning Authoring Tools

PowerPoint Conversion Not Supported
Instructor-Led Courses Not Supported
Self-Paced Courses Not Supported
Template Management Not Supported
Test / Quiz Creation Not Supported
Storyboarding Not Supported
Course Publishing Not Supported
Gamification Not Supported
Content Import / Export Not Supported
Interactive Content Not Supported
Video Management Not Supported