Wavetec Appointment and Booking

SARS Anywhere is an easy-to-use appointment scheduling system for student service offices at colleges, universities and other higher education institutions. The scheduling component allows students to manage their own appointments and allows support service staff to make, reschedule and cancel appointments. It also allows academic advisors, counselors and other specialists to work with their own schedules. The drop-in component is used to register and track unscheduled visits. All of these functions are web-based and are compatible with the four major browsers. Appointment confirmations: email, printed and/or text* (* optional). Appointment changes: reschedule, cancel, revise details. Advisor assignments: by last name grouping or specialty. Attendance: mark show/no show. Drop-ins: registration, advisor assignment, waiting time calculation. Conflicting appointment warning: booking appointments and registering drop-ins. Student history log: search for upcoming appointments and display.

Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Here are some examples: • Better access to service with appointment booking and self check-in • Reduced wait times and improved communication • Increased employee productivity and efficiency with advanced staff planning tools • Continuous improvements thanks to data analysis and customer feedback The product is modular and can be tailored for each organization and their visitor flow. Possibilities are for example online appointment booking, self check-in, check-in at counter or by floor staff, messaging services, mobile tickets, self service solutions, serving software, display and signage, business intelligence, customer feedback and more.