Liveops Voiso

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Liveops:

About

The modern call center isn’t a call center. It’s a network of virtual, on-demand agents delivering unmatched scale and flexibility. Liveops gives businesses access to an experienced, on-demand workforce to provide virtual call center services that can scale during high-traffic periods without missing a beat. We look past geographical limits to source our agents based on their skills, education and industry work experience, so you can rest assured that they’re prepared to represent your brand in the best possible light. Our network of 20,000 domestic agents isn’t limited by business hours or geography, so we can source the most qualified people, period. This drives flexibility at scale that can transform your customer service. We’ve reinvented the customer service model—cutting out idle time and overhead—and led the industry in flex agent service for more than 18 years. Here’s what people are saying about us.
Voiso:

About

Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience. A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more. By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally.
Liveops:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Voiso:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Liveops:

Audience

Companies of all sizes searching for a powerful Call Center solution
Voiso:

Audience

Call centers and contact centers
Liveops:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Voiso:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported
Liveops:

API

Offers API Not Supported
Voiso:

API

Offers API Supported
Liveops:

Screenshots and Videos

Voiso:

Screenshots and Videos

Liveops:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Voiso:

Pricing

$49 per user per month
Free Version Not Supported
Free Trial Supported
Liveops:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Voiso:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Liveops:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Voiso:

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported
Liveops:

Company Information

Liveops
Founded: 2000
United States
liveops.com
Voiso:

Company Information

Voiso
Founded: 2016
Singapore
voiso.com
Liveops:

Alternatives

Voiso:

Alternatives

CloudTalk

CloudTalk

4.7 out of 5 stars
Liveops:
AgentTime

AgentTime

Portage Communications
Voiso:
Liveops:
Voiso:
Five9

Five9

4.0 out of 5 stars
Liveops:
Twilio Flex

Twilio Flex

Twilio
5.0 out of 5 stars
Voiso:
Genesys Cloud CX

Genesys Cloud CX

Genesys
5.0 out of 5 stars
Liveops:
Voiso:
Liveops:

Categories

Call Center Supported
Voiso:

Categories

AI Call Center Supported
AI Dialers Supported
Auto Dialer Supported
Business VoIP Supported
Call Center Supported
Customer Service Supported
IVR Supported
Predictive Dialer Supported
Sales Dialers Supported
Telemarketing Supported
Telephony Supported
Voiso:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Not Supported
Progressive Dialer Supported
Surveys Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Not Supported
SIP Trunking Supported
Unified Communications Not Supported
Voice Quality Enhancement Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Not Supported
Phone Key Input Not Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Not Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Not Supported
FTC Compliance Not Supported
Lead Capture Supported
Lead Management Supported

Telemarketing Features

Auto Dialer Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Call Scripting Supported
CRM Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Lead Distribution Supported
Outbound Call Center Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported
Liveops:

Integrations

Salesforce Supported
Zendesk Supported
Zoho CRM Supported
Bitrix24 Not Supported
JobDiva Supported
Microsoft Dynamics 365 Not Supported
Outdoo AI Not Supported
Pipedrive Not Supported
Proftit CRM Not Supported
Salesforce Agentforce Service Supported
Sugar Sell Not Supported
UTIP Not Supported
Voiso:

Integrations

Salesforce Supported
Zendesk Supported
Zoho CRM Supported
Bitrix24 Supported
JobDiva Not Supported
Microsoft Dynamics 365 Supported
Outdoo AI Supported
Pipedrive Supported
Proftit CRM Supported
Salesforce Agentforce Service Not Supported
Sugar Sell Supported
UTIP Supported
Liveops:
Claim Liveops and update features and information
Claim Liveops and update features and information
Voiso:
Claim Voiso and update features and information
Claim Voiso and update features and information