Alternatives to Upfeed
Compare Upfeed alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Upfeed in 2024. Compare features, ratings, user reviews, pricing, and more from Upfeed competitors and alternatives in order to make an informed decision for your business.
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1
SurveySparrow
SurveySparrow
Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences. -
2
CheckMarket
CheckMarket
Enterprise survey software with users in 150 countries. Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools like text analysis, benchmarks, dynamic text,.. Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes. After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization. Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 49 languages. Clients include L'Oreal, Toyota, Allegiance Bank, Sony, the Government of Canada,...Starting Price: $995 per year -
3
Smaply
Smaply
Smaply – the cutting-edge software for journey mapping with increased flexibility, customizability, and Journey Management functionalities. Besides personas as the basis to build customer or user journey maps, Smaply also comes with state-of-the-art journey management functionalities. Build your maps in a flexible and intuitive editor, that makes it easy to cluster steps in stages, expand cards over multiple columns, add text, image, emotions and KPIs to a map, as well as opportunities, pain points and solutions. These are then reflected in the portfolio graph, which helps to keep an overview and prioritize. Metrics and KPIs are visualized besides pain points and opportunities. This support you in making informed decisions. Moreover, Journey Management functionalities include granular user roles, comments on cards, and hierarchies to keep track of your CX strategy. By being certified with ISO 27001:2022, SOC2 and by being fully GDPR compliant we are ready for enterprises.Starting Price: €390.00/year -
4
Spark Chart
Spark Chart
Powerful survey software for business consultants and leaders! Create & deploy any type of professional survey. Engage employees and teams to uncover their suggestions and improve performance. Discover what customers say and recommend? Use NPS to measure customer loyalty to brand, company, product or service. 360 degree feedback to find out how leaders are perceived and identify their strengths & development needs? Explore opinions, brainstorm and generate ideas. Conduct research to get a deeper understanding of markets and potential customers. 24 x 7 support & advice from survey experts.Starting Price: $25/month -
5
FeedMonkey
FeedMonkey
Collect insightful Feedback. Build Better Products. FeedMonkey is the most efficient way to collect feedback, While iterating and building User-Centered Products. How it Works. Register with your Google account to begin collecting feedback to help your business grow! Customize. Select from our list of feedback Widgets; Poll, Survey or Basic feedback form, and proceed to customizing your widget to suit your taste! Install and start getting insightful feedback from customers, to help you build better products. It's that simple. Multiple Widgets, Your Choice! Select your preferred mode of collecting feedback from Users! Feedback Widget. Comes in good for quick responses or getting insights about whatsoever feature that's launched. Comes with three templates and fully Customizible experience to help you collect better user feedback. Features. A Whole list of stuff to help you get better feedback.Starting Price: $10 per user per month -
6
Nolt
Nolt
Collect feedback in a central place that your users will love. Easily create and share your roadmap in just a few clicks. Prioritize feedback and communicate your big picture. Nolt works with the tools you already use – such as Jira, Trello, Slack, and more. Stick with the apps that already work for you. You decide whether or not your end-users can vote and contribute to your feedback board without revealing their identity. Reflect your brand and personality by adding your company's logo, using a domain you already own and changing the theme colors. Automatically connect your existing user accounts and know exactly who is contributing to your feedback board. Your feedback board can be public or limited to specific users. Choose the privacy setting that best suits your needs. Build personalized workflows by storing essential data relevant to your unique needs, all in one place. Track anything in Nolt. -
7
Hey,Listen!
Ursa Minor
What does the app do? Hey,Listen! allows companies to get ideas and feedback from their clients in a super easy way. The clients can leave ideas, comment on them, and like them, so the company knows which ideas are the most popular among its users. Why do you need it? You most certainly need it if you are a company that needs to quickly gather feedback from their customers/users, or find out which features/ideas are liked the most among the clients so they can be implemented first. Who is it for? Small businesses, software developers, marketers/product managers. What makes it stand out from the crowd? It's a super easy to set up tool (sign up, create a board, and send the link to your clients). We only focus on getting feedback from the clients. What's next? If the project picks up, we will be listening to our clients in what they want next :) But for now we have the roadmap view, idea search, and ideas grouping planned. -
8
traggr
product kitchen
Keep track & analyze customer inquiries & user feedback with traggr. The solution for your team to centrally track and analyze customer inquiries and feedback of all kind. That makes priorities for your company and products always clear and transparent. Channel your feedback inflow & make it evaluable. Welcome to an intuitive tool to collect and analyze customer inquiries and feedback across your team. Collect inquiries centralized. Collect customer feedback, feature requests and bug reports from all channels centralized in traggr. Analyze feedback and understanding priorities Analyze your customer feedback and detect the common and most important requests - no matter by which channel they reached your company. Everyone in your team has access and can create new requests or vote based on customer conversations. This makes everyone involved work hand in hand across departments. This way you create a central database with which you can at all times.Starting Price: $3.50 per user, per month -
9
qrite
qrite
The Feedback Revolution. Curious to know what your clients think? Keep an eye on their feedback. Use qrite to stay in control. Turn feedback into data. Always ask the right questions at the right time! Your customers scan a unique QR-code printed on packaging, a sticker or placed in the room. They're led to a survey containing only relevant questions, specific to them, the product/service and/ or location. Any feedback given is instantly visible in your online dashboard. Better customer satisfaction surveys build perfect questionnaires. Connect the questions to place, product / service and time to give your customers a survey that's always relevant. Easily adapt entire surveys at any time, without having to reprint any QR-codes. It's up to you. Rich, real-time data. The dashboard shows more than just individual feedback. It highlights actionable feedback and shows key statistics for each survey. -
10
Feedbackify
Feedbackify
Collect real-time feedback from your website visitors. Feedbackify is the quickest and easiest way to receive private feedback from your website visitors. Protect your brand by being the first to know about problems with your website. Gather ideas and suggestions from your most valuable asset, your visitors. Measure and improve visitor satisfaction by continuously listening. For you, 30 second signup and 5 minute integration. For your site visitors, instant feedback process with no registration required leads to vastly lower feedback drop-out. Everything you need & nothing you don't. We believe that customer's conversations with providers should always, in the first instance, be conducted in private in order to protect both your brand and just as crucially, your customer's privacy. Do you really want YOUR visitors to leave YOUR site in order to give feedback about YOUR products and services? With Feedbackify, we keep your visitors right where they belong - on YOUR site.Starting Price: $19 per month -
11
FeedbackRIG
LogicInflux
Your most unhappy customers are your greatest source of learning. We do the heavy lifting to identify the trends and areas that need your attention, so you can stay focused on improving your business. Measure how your product, service, and overall experience either falls short, meets or exceeds customer expectations. By frequently measuring customer satisfaction, you can reduce the number of unsatisfied customers and prevent customer churn. We make it easier for you to make sense of the feedback, and derive actionable insights and Key Performance Indicators from it. You can use your custom domain if you want to collect feedback via a direct URL. Convert User feedback into Trello cards using seamless integration. No need to collect screenshots and other technical details separately from your customers. Engage your customers and improve retention.Starting Price: $49 per month -
12
Survicate
Survicate
Survicate is an effortless survey software for getting continuous customer insights at scale. - Run customized surveys via email, link, website, in-product, or mobile apps - Connect with tools through native integrations - Collaborate with teammates - Get insights from customers at all stages of the user journey - Automate feedback collection and track metrics - Analyze and act on feedback to improve satisfaction, reduce churn, build better products, and develop effective marketing strategiesStarting Price: $0 per month -
13
Ask Inline
Ask inline
Ask Inline automates the hard parts of collecting feedback: building surveys, segmenting customers and finding insights. Stop feeling bad about the data you're ignoring, we deliver actionable insights to you. Automatically collect feedback from all customers, allowing you to keep a finger on the pulse of customer sentiment as it develops over time. Email-based surveys are ideal for transactional follow-up after support or customer success phone calls, purchases or deliveries. Serve your customers better by monitoring the heartbeat of your service operations. Classic & embeddable, these surveys allow you to perform NPS®, CSAT or custom surveys anywhere. Whether it's on the last screen of an e-commerce checkout process or on a kiosk at your next conference, Ask Inline can help. Your first survey is minutes away. Install in seconds or upload a list. Ensure users aren't over-surveyed with intelligent sampling and filtering.Starting Price: $20 per month -
14
Gainsight
Gainsight
Everything you need to turn your customers into your biggest growth engine. The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company. Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale. Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences. Capture feedback, close the loop with respondents, and discover insights to ensure an exceptional customer experience. An open platform that acts as a central hub for customer data systems and provides actionable insights to every employee to make better decisions in service of the customer. Scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes. -
15
Refiner
Refiner
Refiner is a customer survey tool built specifically for SaaS, eCommerce and Membership sites. Ask your users any question while they are using your product with our beautiful & simple survey widgets - on brand and perfectly timed. Refiner integrates into your existing marketing & sales stacks seamlessly. Our integrations allow you to sync survey responses to the tools you already use in real time. Your CRM, email marketing automation platform, your backend API or good old Excel. Refiner helps you to understand who your users really are, what they need and how you can help them achieve their goals. Get started for free today and increase conversion & retention rates with better customer data.Starting Price: $29 per month -
16
SightMill
SightMill
SightMill provides Net Promoter Score (NPS) survey software to help organizations listen to their customers and gather, analyze and act on customer feedback to improve their products, services and business. SightMill is used by startups to global multinationals to provide flexible customer feedback or employee engagement solutions - offering great value, easy to use features, and a team that'll help you get started. Design feedback surveys to send by email, by SMS, on your website, or at training events. Link SightMill to your CRM or helpdesk system and automate the process. Supports multiple languages, timezones for international organizations. Take us for a trial run - start gathering feedback now with a free trial. -
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Intouch Insight
Intouch Insight
Intouch Insight's powerful customer experience management (CEM) software helps brands drive business improvements through better experiences. Intouch makes it easy to collect, analyze, and action customer feedback from any source, including surveys, email, SMS, social media, online reviews, call center and more. 100s of integrations seamlessly combine feedback with data from any source, like CRM, POS, IoT sensors, mystery shopping, and more to provide a complete view of customer experience and business performance. The platform features unlimited role-based dashboards and a robust, AI-powered reporting engine with predictive analytics. The platform includes automated case management tools for responding to feedback and closing the loop with customers. Leveraging the platform's patent-pending technology, businesses can create an Action Campaign™ to drive action in the frontlines, make proactive improvements to CX, and measure the impact actions have on business metrics. -
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CustomerGauge
CustomerGauge
CustomerGauge helps B2B companies leverage customer feedback & behaviors to align business initiatives, improve account retention, and increase revenue growth through up-sells, cross-sells, and referrals. The CustomerGauge Account Experience™️ platform enables B2B companies to monitor account engagement, collect feedback from key stakeholders, segment real-time results into custom dashboards, and map feedback to changes in NPS score & revenue. Through custom and native integrations, users can monitor engagement across a variety of activities including how often key stakeholders answer customer surveys, submit support tickets, open marketing emails, attend business reviews, and so much more. Other capabilities of the CustomerGauge Account Experience™️ platform include the ability to set KPI targets for closing the loop on feedback, identify accounts at risk of churning, and forecast the revenue impact of changes in NPS score. Get a demo today. -
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Enterpret
Enterpret
Enterpret enables companies to analyze their customer feedback at scale. We are solving complex problems in NLP, ml-ops, analytics, and data visualization. We exist to solve customer pain - continuously learn about our customer’s most critical pain points and solve them. What we achieve is defined by what we aim to accomplish. We set ambitious goals for ourselves and back ourselves to hit them. Failures we encounter along the way are fuel for us to learn and get better. The system of intelligence for all customer feedback ensures you build the right things first. Leverage the feedback users have already shared by joining it with user behavior segments. Save time setting up user interviews and surveys. -
20
TRACX
Chase Interaction
Experiential marketing is the fastest way to turn visitors into customers, and customers into super-fans. It’s traditional marketing on steroids. Imagine if there was a way to get real-time insights that would allow you to attract, convert, and retention more customers—and grow your business in ways you never thought possible. With TRACX, there is. Our no-code marketing tools allow you to harness the power of feedback to grow your business. Get valuable insights, discover trends, and see what the people closest to your business really want from you—all from a single dashboard.Starting Price: £28 per month -
21
Bettermode
Bettermode
Customizable online community platform to connect, engage, and retain users. Bettermode is a cloud-based online community software empowering the new generation of branded communities. Enable your users to discuss and connect under your brand. Users can write articles, ask questions, submit answers, create polls, upvote, comment, and share multiple types of content. Leverage our highly modular community platform, native integrations, widgets, and API to create thriving customer communities. Enjoy the flexibility of premade templates to visually build your unique community. Fully adaptable to your brand guidelines and navigation structure of the primary site or product. Embeddable widgets to add community experience in the customer journey. Extensive API and app store with 20+ Integrations with leading third-party apps (including Zapier).Starting Price: $599 -
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SurveyLab
SurveyLab
SurveyLab is online survey software built for Customer Experience, Marketing, Human Resources, and Digital teams. It is used by over 85,000 customers in 65 countries. It provides real-time feedback, multi-user, and multi-language support, advanced analytical tools, branding, integration, and more. System provides full support for Customer Satisfaction Surveys, NPS, CES, Market Research, 360 Feedback, Employee Engagement, Employee Satisfaction, Pulse Surveys, Intercept surveys, Mystery shopping, Online Tests, Online Forms, Online Voting, and more.Starting Price: $49.00/month -
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Changelogfy
Changelogfy
Collect feedback, feature requests, and bug reports from customers, users, or teammates. Leave users interacting with your product and don't spend money building the wrong features. Don’t waste time working on features that your users do not want. See which features are most requested and organize a product roadmap, prioritizing what makes users engage to take better product decisions. Create great product announcements and share them with your users. Keep customers updated about everything that happens, new features, and the latest updates to increase user engagement and retention. Create a feedback board to collect customer feedback, feature requests, or bug reports. Capture valuable information of feedback from your users and teammates, by commenting, voting, and reacting. Comment on posts to get more information, enhancing knowledge about the real demands of your customers.Starting Price: $19 per month -
24
5StarRocket
5StarRocket
It should be easy to get more Shopify product reviews.. The truth is, we have the best review app for Shopify. We've built the Shopify review app with all the function, features and ease you need to get your store noticed and drive sales. Customize what you want your review widget and emails to look like, or use our default settings. Your customer will receive a product review request for your Shopify store. The user is taken to your dedicated review page on our review management platform. When you receive customer feedback, it will appear in your dashboard in real-time. If you don’t get a reply, you have the option to send the customer a follow-up email. Happy customers will be able to share their product review for your Shopify store with one click. The truth is, we make it easy to get more Shopify store and product reviews. Even if customers rate 3 stars or below, they will be asked to provide additional details.Starting Price: $25.00/month -
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Kilterly
Kilterly
Build and sustain strong customer relationships. Increase customer retention. Lower customer acquisition costs. How does Kilterly help you build long-lasting customer relationships? Our data-driven analysis engine tells you who is engaged, who is indifferent and who is ready to churn.Our proprietary survey tool was developed specifically for customer success. It even includes a unique way to measure customer sentiment based on responses. How likely is your customer to recommend your business or product? We give you the tools needed to measure NPS routinely and unobtrusively. Kilterly’s automated communication lets you create campaigns and task work-offs that take onboarding and nurturing of the customer relationship to a new level. Our platform lets you pick and choose which customer segments to reach out to when most needed. Multiple segmentation criteria are available. Structure your team’s workflow.Starting Price: $399.00/month -
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Screeb
Screeb
Behind identifiers and events triggering, Screeb helps you to know who is using your app: Power Users, people slipping away, cohorts... Focus on people and not on features! Stop being overwhelmed by metrics and dashboards and get a clear understanding of why your users act like this, what they want and what you should do next. Our Product-Led User Research approach helps you spot key improvement areas and act sooner. Deploy Screeb natively in your web and mobile apps or connect to Segment to use your existing tagging plan. Share insights and learnings in your daily product, customer success or marketing tools to act sooner.Starting Price: €39 per month -
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binds.co
binds.co
Responsive questionnaires designed to provide a personalized experience, whether on mobile or desktop. Customers give very powerful feedback through unstructured survey text. The Text Analysis Tool uses Artificial Intelligence techniques to automatically analyze these text feedbacks, so you can understand the most critical points of the journey. Engage customers, employees and managers, and increase customer response time with automatic customer journey alerts by email or SMS. With Close the Loop Chat You can meet the real-time demands of customer satisfaction survey responses. The news is that this feature allows the company to interact with the consumer through a chat, available on the platform, and the customer receives feedback in their email as in a conversation.Starting Price: $50.99 per month -
28
Sleekplan
Sleekplan
Sleekplan is an all-in-one feedback tool that organizes user requests and brings feature voting boards, roadmaps, changelogs, and satisfaction surveys to your website. Launch a single, centralized place to capture, track, and organize internal and external feedback. Define user attributes and create custom segments to make wise product decisions. Make sure that ideas and suggestions are worth pursuing. Collect feedback and discuss possible solutions. Ditch time-consuming emails and facilitate support using interactive thread-based discussions. Keep the feedback coming without interrupting your end-users. Enable them to quickly share feedback from within your web-based app.Starting Price: $15 per month -
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Qmatic Experience Cloud
Qmatic
Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Here are some examples: • Better access to service with appointment booking and self check-in • Reduced wait times and improved communication • Increased employee productivity and efficiency with advanced staff planning tools • Continuous improvements thanks to data analysis and customer feedback The product is modular and can be tailored for each organization and their visitor flow. Possibilities are for example online appointment booking, self check-in, check-in at counter or by floor staff, messaging services, mobile tickets, self service solutions, serving software, display and signage, business intelligence, customer feedback and more. -
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Nextiva Survey
Nextiva
Highly targeted customer surveys help you engage with your customers and improve your business. Surveys help you understand customers better than ever while providing you with the feedback you need for constant improvement. Learn how happy employees are with your business through the use of surveys to help retain them and to guide you on how to improve the customer service they provide. Before investing your money into development, make sure you really know what your customers want by collecting marketing research with surveys. Get feedback from attendees to plan successful, seamless events that get better and better over time. Know how your customers feel about your company and the team members they interact with. Get feedback from attendees to plan successful, seamless events that get better and better over time. Learn how happy your employees are and what you can do to retain and engage them better.Starting Price: $10 per month -
31
Key Survey
Key Survey
A Single Integrated Platform to Collect, Manage, and Analyze Feedback. Key Survey’s professional survey software provides the power and flexibility to centralize data and feedback collection across the entire enterprise. Users enjoy a seamless, controlled environment that ensures data is accurate, integrated, and actionable. Enterprise-wide online survey tool. Closed-loop automation and workflows. Integrates seamlessly with existing systems. By moving your customer satisfaction programs to Key Survey, you gain access to the industry’s most robust survey tool with years of experience delivering high-powered customer satisfaction solutions. Advanced survey options let you create the optimal survey experience for your customers that promotes participation and produces a volume of meaningful results for managers to analyze and act on. -
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Quality Driven Software
Quality Driven Software
Your reputation is essential to your business growth. But you have to be better than “good”. Your customers have to believe you’re the best. To do that, you have to provide excellent service. Customer satisfaction software can provide you the insight you need to elevate your customer service. QDS customer satisfaction software gives you a clear picture of your company’s performance on a clean, visual dashboard. Filter reports to identify unhappy clients and poor company performers. QDS customer satisfaction software gives you the tools you need to conduct proactive and constructive employee reviews and training. Track employee performance, and see what areas where they excel and struggle. No news isn’t always good news! If clients aren’t responding to your feedback requests, there may be a problem. Get alerted to negative feedback, low-quality scores, and missing responses through QDS's customer satisfaction software.Starting Price: $29 per month -
33
MirrorWave
MirrorWave
Drive profitable customer relationships with MirrorWave. Ask less and do more with our powerful relationship feedback system. We follow individuals over time, regularly pulsing them with the same three questions so we can understand what's changed with them since last time and why. We do this using our world-first longitudinal platform which builds individual relationship stories over time and makes it easy for our clients to get into a rhythm of listening and taking action. MirrorWave is for businesses who are serious about their enduring customer relationships, with individual customers, strategic accounts or two-way partnerships. All the programs we’ve ever run, we’ve helped businesses halve the number of dissatisfied people and more than double (2.3x) the number of highly satisfied people. Form strategy from truly unique change-based insights. -
34
VirtlX
VirtlX
VirtlX is a fully customizable SaaS solution for multi-industry business performance, designed to assist businesses of all sizes. VirtlX delivers a strong ROI with quantifiable deliverables & insights to assist in decision-making towards a people-centric, successful business. Simple approach to customer and employee sentiment as well as in-house training. Cost-effective, scalable subscription model with flexible commitment terms. Understanding customer engagement, feedback, experience and loyalty patterns are key fundamentals necessary for a company’s marketing efforts to be successful. VirtlX Perceive is a cost-effective and time-saving method that assists marketing personnel in gathering these important data points in real-time and presenting this data in clear graphical formats. Net Promoter or Net Promoter Score (NPS) has been shown to correlate with revenue growth relative to competitors. It has been widely adopted by Fortune 500 companies and other organizations.Starting Price: $7.30 per month -
35
SatisMeter
SatisMeter
SatisMeter identifies unhappy customers in your web and mobile apps, or via email. SatisMeter is a revolutionary multi-channel platform which improves customer retention by collecting in-app feedback using the Net Promoter System (NPS), Customer Effort Score (CES) or CSAT. It is a must-have tool for mobile and web app owners and developers, growth hackers and marketers. Thanks to an unobtrusive and lightweight survey pop-up, the average response rate is as high as 35%. The typical use is reaching out to unhappy customers, preventing churn, leveraging the power of customer advocates and validating product priorities. Installing the survey to an existing application takes only a few clicks via Segment.com or a few lines of code. All the targeting is handled by us.Starting Price: $49.00/month -
36
Canny
Canny
Stop letting ideas slip through the cracks. Collect, analyze, and organize feedback and feature requests in a dedicated customer feedback tool. See which features are most requested, filter feedback by segment and impact, and clarify use cases up front. Don’t waste time building the wrong things. Score feedback and feature requests based on priority, add them to your roadmap, and integrate with project management tools like Jira. Automatically follow up with people when you release a feature. Keep the feedback loop going strong. Organize features by priority and communicate what your team is working on. Announce product updates to engage people with your newest features.Starting Price: $0 per month -
37
ReviewSpreader
ReviewSpreader
Reviews help Google recognize your company as an authoritative brand. Get a jump ahead and increase your presence on search engines. Customers are 9 x's as likely to choose a highly rated company over a business with bad reviews. Gauge your company performance and evaluate what areas of your business need improvement. Send review requests from your phone or computer. With unlimited users, add your office staff, team leads, and management to collect reviews consistently. Customers receive a text which takes them to a simple survey. If they select yes to the survey, they'll be asked to leave your business a review. After manually running various review campaigns in a digital marketing agency, Griffin Smith decided to streamline the process with better automation. ReviewSpreader's mission is to help ethical companies generate real, organic feedback for consumers to make better buying decisions.Starting Price: $49 per month -
38
Surveyed
Spicyfy Ventures
Make your product reviews come alive with video/text feedback from actual, authentic customers. Define your survey metadata ie., type of questionnaire, options such as is video/text mandatory etc. Once you describe what product you want to review, send as many invites as you want to your user base. Once you get your required number of responses, finalize them to create one video for each reviewer or the whole survey as per your need. Video surveys helps you in understanding your customers more compared to regular text surveys. We segregate positive and negative responses based on sentiment analysis. Users can respond to your survey with our app as well as web app without any compatibility issues. We've designed our services to be secure from the very start without allowing any un authorization.Starting Price: $49.99 per month -
39
eTouchPoint
eTouchPoint
Companies recognize that optimizing the customer experience is pivotal to the success of their brand and customer loyalty. Yet the art of monitoring the customer experience has become increasingly complex. From vast amounts of survey and customer data to the technical integration, people and processes that make it all work, companies need a sophisticated software platform as the centerpiece. Our clients rely on the eTouchPoint platform to provide powerful insights that help monitor and perfect the customer experience. By linking dashboard and employee-specific reporting, text analytics, and closed loop alerting features with the industry’s best data collection platform, eTouchPoint offers CX professionals a comprehensive platform for connecting with customers, engaging employees, and managing the complex CX ecosystem. Unlimited support for multi-channel survey initiatives, including call center, field services, retail, B2B, employee and online channels. -
40
Productroad
Productroad
Productroad helps companies to make better products by listening to customers. It's a place where customers can leave feedback and upvote feedback from other users. A product team can make a roadmap based on customers' feedback and share that roadmap with other team members or with customers. We provide a changelog for your product and send notifications to customers informing them about their feedback. Once you've prioritized feedback and assigned statuses, the roadmap will automatically generate and show users what you're working on. Our product roadmap changes as soon as we change the status of your feedback. Tell users about new features and updates in your product. We use changelog to inform our customers about changes in Productroad. Integrate user feedback management and feature voting with the tools in your workflow. Receive notifications about new feedback in Slack.Starting Price: $9 per month -
41
Rannkly
Rannkly
Rannkly is an AI-driven software that can manage and enhance online reputation and social media platforms of the business at a single dashboard. It helps to manage, monitor, respond and generate reviews and ratings of the business to leverage their brand. It helps to automate the responses with time-efficient technology. User can also schedule and publish social media posts on all the platforms in a single click. Along with all these features, The all-in-one QR code gives the opportunity to both customer as well as organization to engage with each other with better technological tools. The customer can check the organization's services easily whereas organization can collect and organize customer data efficiently. Customer can check menus, offers and various coupons of the organization whereas organization can manage the customer database easily through a single scan of WhatsApp. Enhance the public engagement with your organization by accepting payments through QR code and connectingStarting Price: $9 per month -
42
Vocalcom
Vocalcom
AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place. -
43
Custify
Custify
Custify is a customer success platform for B2B SaaS companies. Users can better meet customers' needs, reduce churn, and increase lifetime value. In addition to in-product usage insights, users can view data from CRM, support, billing, and other systems. Its dashboard displays relevant KPIs and client interactions. Additionally, Custify detects clients who get stuck during onboarding, whose trials are expiring, and whose usage is decreasing. It allows customer success managers to reach out proactively. A sophisticated automation engine is built for low-touch workflows. ** Customer 360 view: Streamline customer data from CRMs, support, and billing systems. ** Growth: Automatically identify growth, renewal, and upsell opportunities. ** Tasks & Alerts: Be notified when a customer is stuck in onboarding, at risk of churn, or due to renew. ** Customer Health: Identify and reduce at-risk customers. ** Automation: Playbooks and workflows automate white-glove tasks.Starting Price: 899$/mo -
44
GuestJoy
GuestJoy
With GuestJoy you can elevate your experience the way you want it. Create all the touchpoints without complex software. Increase revenue with room upgrades. Allow each guest to personalize their stay. Send out beautiful emails with content specific to them. Treat each guest like they are, unique. Communicate in their language, ask their preferences, allow them to customize their stay. GuestJoy helps you automate all aspects of your guest journey to drive results even with fewer people. We put a heavy focus on user experience, to make the product as easy to use as possible. We know technology can be challenging at times. We are always here to help you. When you start using GuestJoy, we will see results coming in from day one. -
45
piHAPPINESS
piHAPPINESS
Fast track to a brilliant approach, smarter service & happier customers. In just 30 seconds, captures the core customer insights you need. piHAPPINESS customer feedback system is the fastest way to know your customer satisfaction. As a customer feedback app, offers feedback-collecting Emoticons, Net Promoter Score® (NPS®), Dynamic Questionnaire and feedback forms to track customers’ opinion and satisfaction level. Grow your customer feedback response rate by changing the questions dynamically with the help of our customer feedback platform. No need to irk customers with long surveys. Easy to create and customize the questions as per your business demands. Make your customers feel that you care for them when they have concerns or complaints or suggestions about your business, with effective and improved customer feedback management.Starting Price: $49.99 per user per month -
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Mopinion
Mopinion
All-in-One User Feedback Software for Digital Channels. Mopinion helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email). Mopinion enables its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. +Customisable feedback forms +Real-time statistics +API integrations +Various CX metrics +Text analytics +Advanced reporting capabilities Pricing for Mopinion starts at $35 (USD)/month.Starting Price: $229/month -
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SurveySensum
SurveySensum
SurveySensum is a leading customer feedback platform that helps you gather and analyze customer feedback and take strategic actions that drive revenue. With its ease of use and exceptional support, it is becoming a preferred choice for both beginners and seasoned professionals. It facilitates businesses to gather and act effectively on their feedback across industries like B2B, SaaS, Telecom, NBFC, etc. SurveySensum is not your ordinary CX feedback tool – it is a CX service that helps you achieve your business goals with a customer feedback platform. It comes with seasoned CX professionals who provide end-to-end guidance and support so that you can make your CX program a success. They guide you through the entire process – from survey creation to detailed analysis to extracting valuable action plans and closing the feedback loop in real-time.Starting Price: $49 per month -
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ProductLift
ProductLift
Hyper-adaptable feedback, roadmap, and changelog tool for SaaS. Upvote, prioritize, plan, and announce features, with your customers. Collect and organize people's feedback from any channel in one location, so nothing slips through the cracks. Gather data on potential features using votes. Host dialogues to understand the pain and requirements. Visually rank features backed with customer data and your insights to see what is paramount and what is not. Turn your vision and the finest features into your product roadmap. Announce new updates and product changes to enhance feature adoption from day one. Listen to your users. Let them create feature requests or vote on existing ones. Create a non-duplicate list on auto-pilot. Ditch your spreadsheets and compile all feature requests in a single location. See who liked which feature request and let this data help you to make better decisions. Cast a vote for your customer without them even lifting a finger.Starting Price: $15 per month -
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Hively
Hively
Make every email a feedback opportunity via 'Smileys' in your team's email signatures or request feedback when you need it. Hively's smileys are a friendly and engaging way for your customers to leave feedback with just one click. You can collect feedback simply and inexpensively by adding the Hively snippet to your email signature, or via direct feedback requests sent from Hively. From Outlook, Gmail and Yahoo to Zendesk, Desk, Helpscout and Salesforce, Hively easily integrates with any email client, CRM or ticket tracking system you’re using. You only value what you measure and Hively gives you the tools you need to turn your feedback into a coherent picture of your customer's needs and your team's performance. The Leaderboard lets you identify your top performing team members at a glance. Benchmarks show your overall performance and our powerful reporting tool lets you drill down deeply into the detail. Email summaries and notifications keep you up to date on all of your feedback.Starting Price: $15 per month -
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Home Care Pulse
Home Care Pulse
Get detailed, unbiased feedback from your clients and caregivers. Gather feedback, track trends, increase client loyalty, and retain more caregivers—all while freeing up time for you and your staff. Combine caregiver feedback with training to retain caregivers and provide a better care experience. We’ve merged with award-winning training provider In the Know to offer training that helps you act on client and caregiver feedback, for both online and in-person settings. Monitor, respond to, and generate online reviews from across the web in one convenient platform. 9 out of 10 consumers are looking at reviews online before they make a purchase. Build a powerhouse online reputation. Third-party surveys are more accurate, more reliable, and take less of your time. Get the peace of mind that comes from having a constant pulse on your clients and caregivers.