Alternatives to Starmind
Compare Starmind alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Starmind in 2026. Compare features, ratings, user reviews, pricing, and more from Starmind competitors and alternatives in order to make an informed decision for your business.
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1
Guru
Guru
Guru is the AI Source of Truth for your company. It’s an AI knowledge platform that connects everything your teams know—across chats, docs, and apps—into one trusted layer that delivers cited, permission-aware answers everywhere you work. Guru automatically connects to tools like Slack, Teams, Google Drive, Confluence, Salesforce, Zendesk, and more, so employees and AI assistants can access verified knowledge directly in their workflow. Every answer shows where it came from, inherits existing permissions, and stays accurate automatically through built-in verification and expert updates. By connecting knowledge, making it accessible everywhere, and keeping it trustworthy automatically, Guru eliminates manual searches and ensures everyone—human or AI—works from the same truth.Starting Price: $25 -
2
Document360
Kovai
Document360 is an AI-powered Knowledge base platform designed to streamline knowledge management in organizations. It helps teams create, manage, and publish content effortlessly, ensuring clarity and accessibility for users. Use Cases Knowledge Base for Customers and Teams: Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries. IT Documentation (Including API Docs) Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights. Standard Operating Procedures (SOPs) Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment. User Manuals Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.Starting Price: contact us -
3
Lucy
Lucy
Lucy's AI-powered knowledge management makes it easy to find what you need to know when you need to know it. She reads and learns all of your organization's accumulated knowledge from the places it lives. She reads and understands written reports, PPTs, PDFs, graphs, videos, and audios. She connects to third-party data sources for their insights. Lucy's integration with Slack and Microsoft Teams makes it easy for members of your team to ask questions that can be answered from your accumulated knowledge. Ask her what you are looking for, and she will help you find the answer, and she identifies other possible answers if you need a different level of insight. Lucy will read and absorb every piece of information you want her to when she joins your team. Lucy never leaves, never forgets, and is gets smarter every day. -
4
KMS Lighthouse
KMS Lighthouse
Whether you’re in financial services, healthcare, insurance, banking or any other industry where your employees need access to information at their fingertips, knowledge management is a crucial component in the success of this experience. KMS Lighthouse is the next-generation knowledge management solution used by brands globally. Our cutting-edge solution: ✅ Can cut employee training times by up to 50%. ✅ Increases productivity ✅ Reduces costs ✅ Reduce error rates ✅ Increase First Call Resolution (FCR) by up to 40% ✅ Easily integrates with your preferred tools, allowing you to increase productivity across all channels and departments. ✅ Is trusted by some of the biggest brands in the world. When your agents need information in real-time, our software is responsive which means an enhanced customer experience. -
5
livepro
livepro
livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data. -
6
Theum
Theum AG
Theum is cutting-edge software that combines comprehensive knowledge management technology with the power of generative AI to create the ultimate platform for automating and controlling your organization’s knowledge flows and realizing the maximum value of your knowledge assets. - Automate complex requirements for aggregating, curating, synchronizing, securing, converting, publishing, and delivering knowledge from every silo - Enable fast retrieval of the exact, detailed knowledge needed for any task with state-of-the-art, multilingual semantic search enhanced with one-of-a-kind, intelligent context guidance - Empower users with the analytical power of ChatGPT, ready-to-use with a few clicks and seamlessly integrated with your knowledge - Improve knowledge quality and impact by measuring user engagement, access patterns, trending needs, knowledge hotspots, and more - Eliminate unscalable AI development, uncontrolled knowledge flows, and the risk of unapproved knowledgeStarting Price: $990 per month -
7
Bloomfire
Bloomfire
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.Starting Price: $25/user/month -
8
Method Grid
Method Apps Limited
Method Grid is an AI-empowered knowledge and project management platform that helps teams improve how they deliver projects and services by connecting knowledge, experience and technology. Teams can collaborate and build knowledge-rich playbooks that define how to deliver individual projects and services by leveraging their global expertise, knowledge and insights. Bring projects to life by creating playbooks that can be customised and tailored for each client, making it easy to highlight your organisation’s capability and expertise in a way that resonates with their specific needs and challenges. Method Grid is the platform for consulting organisations looking for a capability partner to assist them in building world-class scalable services. Services that foster trust, exceed expectations and manifest as authentic intellectual property, which encapsulates the collective knowledge and experiences of your people.Starting Price: £16 per person per month -
9
Verizon Knowledge Assist
Verizon
When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information. -
10
RightAnswers
Upland Software
Enterprise knowledge management software for better support. Improves your agent-based and self-service support with AI-powered knowledge management software. Create a knowledge-sharing culture that delivers a better customer experience. Spread the power of knowledge across your organization. Enable every member of your organization with access to a central repository to contribute and retrieve support knowledge. Deliver a meaningful multi-channel user experience. Combine AI-enabled search, user-friendly interfaces, gamification, and federated content across multiple sources to ensure the ultimate customer experience. Drive engagement by keeping your knowledge base complete and up to date by detecting gaps in your knowledge base. Interactive dashboards offer insights into the health of your knowledge base and provide information on knowledge base usage, effectiveness, and adoption. -
11
eGain Knowledge+AI
eGain
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. Intelligent knowledge management systems for customer service are leveraging Artificial Intelligence (AI) to find answers to customer questions, guide processes, and help in decision-making. This is a win-win-win — for the customer, the agent, and the business. The customer service knowledge software unifies in it many knowledge management tools, like content management (CMS), search, artificial intelligence, workflow management, knowledge analytics, and others. Using the right knowledge management software ensures you have the right tools to serve the right answers to customers in their time of need. -
12
Seismic Knowledge
Seismic
Seismic Knowledge is a just-in-time enablement solution that provides teams with faster access to answers, documentation, and assets right within the flow of work and tools they already use. By leveraging Knowledge, users can connect various systems to create one searchable source of truth so reps are confident they have the right information. With Seismic Knowledge, teams can: Knowledge integrates with Seismic and allows reps to access FAQs through Seismic search. It also integrates with Lessonly so users can surface both Seismic content and Lessonly training by directly chatting with the Seismic Slack bot. This allows users to ask the Seismic Slack bot questions privately, or get AI-recommended answers when asking questions in specific channels. Additionally, the Chrome extension provides instant, ongoing access to answers, lessons, and docs – no matter what application they’re working in, like a CRM or email.Starting Price: $59 per month -
13
Shelf
Shelf.io
Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.Starting Price: $30/mo -
14
Verint Knowledge Management
Verint
Verint Knowledge Management uses patented artificial intelligence (AI) to create a more automated, natural and effective way to connect people to answers. It’s time for a knowledge management system that: - Understands nuances in how people ask questions: what people mean, not what they type. - Anticipates what people want and predicts what they are about to ask. - Improves through continued use. Learns and clusters knowledge. Makes accessing content more efficient. -
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Mayday
Mayday
With Mayday, your knowledge is centralized, harmonized and intelligently redistributed internally in your contact tools or externally in an intelligent FAQ, where your users need it. The multiplication of tools can seriously hinder knowledge management. Bring all the business knowledge together in a single solution and make Mayday knowledge base the unique source of truth for all your collaborators. Knowledge that is easy to find, even in the middle of customer interaction, because it is delivered directly into the advisor's workspace. AI-enhanced search engine and intelligent content suggestions to increase the speed and quality of your responses. -
16
Knowmax
Knowmax
An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query. -
17
Wolfia
Wolfia
Wolfia is an AI-powered knowledge and response platform built to help sales, security, and support teams answer customer questions faster and more accurately. Wolfia centralizes company knowledge by connecting to internal documents, past RFPs, security questionnaires, policies, wikis, and team conversations, then uses AI to generate clear, consistent, and cited answers on demand. Designed for high-stakes workflows like sales cycles, compliance reviews, and customer due diligence, Wolfia reduces repetitive manual work, minimizes errors, and ensures teams always respond with up-to-date, approved information. By turning fragmented knowledge into a single, continuously improving source of truth, Wolfia helps organizations move deals forward faster while maintaining trust, accuracy, and control. -
18
Stonly
Stonly
Guide your customers like you know them, personally. Build interactive guides to lead your customers to activation, issue resolution, and success on their terms. Stonly makes it easy to create, share, and discover knowledge to give your team the resources and answers they need to succeed. Stonly helps you deliver instant, personalized support, where and when it’s needed. Stonly offers a comprehensive suite of onboarding and adoption tools that combine rich user data with users' own real-time actions to guide them on personal paths to success. Interactive guides adapt to every customer, giving them a more effective and enjoyable experience. Our universal widget puts personal guidance in your customers' hands every time they need it, wherever they are. Embed Stonly right into the customer support, data, and knowledge tools you already use.Starting Price: $49 per month -
19
MindKeepr
MindKeepr
MindKeepr is an AI-powered knowledge preservation platform that helps organizations protect and preserve their most valuable asset—employee expertise. By capturing knowledge from communications, documents, and workflows, MindKeepr transforms this information into AI agents that communicate just like your team members. The platform enables organizations to break down knowledge silos and create personalized digital experts that learn and adapt to your company’s unique processes. With seamless integrations and enterprise-grade security, MindKeepr ensures knowledge is accessible and secure, improving efficiency, productivity, and service consistency across teams. -
20
Mantium
Mantium
Mantium’s AI platform promotes knowledge sharing and alignment within organizations helping teams work towards the same goals. With large distributed teams, a company’s knowledge management systems (KMS) are the key to collaborating and learning about processes, meetings, events, and more. With Mantium, we enable enterprises to quickly and easily find knowledge within KMS, using AI to return the best answers to questions. If Mantium doesn’t have the answer to your question, your team can provide updated information, and the AI will improve for future instances. With Mantium, you can search systems holistically, with Natural Language Processing (NLP), ensuring your team finds the information they need quickly. With our Slackbot integration, you can ask a question on Slack, with no need to switch to a separate app to get the answers you need. -
21
SylloTips
SylloTips
Empower your team with structured channels, unlock the answers to all your questions in one place, automatically map and find experts inside your company, and earn badges and rewards for your efforts. SylloTips represents an integrated knowledge-sharing platform leveraging artificial intelligence to optimize the dissemination of skills and knowledge among all employees within a company. It revolutionizes knowledge management by seamlessly integrating users' tacit knowledge with your company's structured data through its intuitive channel structures. SylloTips operates as a platform designed for companies and institutions to streamline the sharing of knowledge and expertise among their members. It stands as an innovative software enabling users to access and contribute to a centralized information repository. With SylloTips, users can inquire, search for relevant content, and receive responses rooted in the platform's collective knowledge.Starting Price: Free -
22
TribalBase
TribalBase
Ask questions, and get answers based on your conversation history. We turn conversations from your channels and provide answers for every person in your company. Our Slack bot is ready to answer questions about anything that has been recorded in your Slack history. Streamlines communication by capturing essential technical discussions, bug reports, and code snippets. An organized knowledge base accelerates problem-solving, onboarding, and project handoffs, ultimately boosting your team. Centralized repository of crucial deal insights, client conversations, and best practices. Tribalbase enables seamless knowledge sharing, empowering your team to close deals faster and foster stronger customer relationships.Starting Price: $29 per month -
23
Yext
Yext
Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com. -
24
ProProfs Knowledge Base
ProProfs
ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.Starting Price: $6 per user per month -
25
iEngage.ai
Aikon Labs
Discover, Organize, and Provision Enterprise Knowledge On Demand. Use our APIs to connect to existing systems and build a custom solution for collecting, curating, & re-using knowledge from conversations. Use our SDKs & APIs yourself or get a developer to help you build a solution. Contact us to talk about your idea. iEngage.ai powers FreshENGAGE a marketplace app for Freshdesk. See how knowledge from resolved tickets is shared amongst support agents when similar issues recur, saving the agent’s time and ensuring that customers get a great experience. ARIV.AI – we have used the iEngage.ai platform to build a knowledge bot for common collaboration tools like Slack & MS Teams. Take a look at how ariv helps users find answers, stay on top of a deluge of messages, and earn karma points. See what we’ve built on top of iEngage.ai for other use cases. iEngage.ai is a versatile platform that blends seamlessly into your existing technology stack. Talk to us about your use case.Starting Price: $1.99/month/user -
26
Capacity
Capacity
Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees. The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time. Key Benefits: Grow revenue with lower costs. Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate from tier-0 to tier-1 support with ease. Increase employee engagement. Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that require higher-level thinking. Improve customer satisfaction. Customers have a lot of questions. Give your customers the experience they deserve with instant answers to their FAQs 24/7. -
27
ClearMash
ClearMash
Knowledge items, call scripts, products catalog, tasks and any other information needed by the agent is the heart of any contact center. Agents need to be informed with up-to-date, relevant, and effective information to answer any question or issue by the customer. Optimize your customer interaction with ClearMash’s knowledge administration and get the best out of your agents. Give your agents the best search engine for contact centers. ClearMash’s search can find anything, in ClearMash’s knowledge administration and outside (like file servers, websites, emails and etc.) and do it fast. Allowing your agents to give better answers and improve your customer satisfaction. In real-time agents don’t have time to consult knowledge administration every call. To reduce the knowledge administration you train your agents, but with training, you count on the memory of the agents and this is also not optimal. No need to count on memory and no need to leave the operational systems to search. -
28
Enghouse eKMS
Enghouse Interactive
Today, most customers expect organizations to have a self-service option as part of their customer experience. The key to a positive and highly effective self-service experience is a sound knowledge management system (KMS). Knowledge management ensures the content that is accessible via self-service channels is well-written, well-organized and is the right information, delivered to the right parties, at the right time, across all channels and communication touchpoints. If optimized a knowledge management system can render self-service channels highly effective, expedite time to issue resolution and create a highly rewarding customer experience. Using data analytics, diagnose and address usability, to enhance self-service process flows and improve the customer experience. Deflecting calls from real-time interactions to relevant sources of information reduces transactional support costs from dollars to pennies. -
29
ScreenSteps
Blue Mango Learning Systems
Knowledge base software that reduces employee mistakes, questions, and onboarding time. Interactive, “dummy proof” guides any employee can follow without getting stuck in the middle of a process. Increase QA scores, reduce questions, and decrease training time by building a robust online searchable knowledge base to keep everyone in your call center on the same page. Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help. Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance. Teams leverage a ScreenSteps knowledge base in three ways to improve employee performance while reducing the amount of training and post-training support. Centralize all of your job aids in one location. Employees can easily find answers to their questions within seconds with a ScreenSteps knowledge base.Starting Price: $57.00/month -
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Talisma Knowledgebase
Talisma
Talisma Knowledgebase empowers your customer service staff by providing instant access to critical knowledge at the heart of your operations, reducing operational costs and improving business efficiency and growth. With Talisma Knowledgebase, service and support groups can continually capture, create, and refine knowledge solutions as part of their daily workflow. As solutions are approved and published to the knowledgebase, they become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web. Users can easily tailor content delivery to different audiences using content rules and branded knowledge article templates. Easily track and report on knowledge articles accessed, categories of knowledge used, questions asked that did not result in a correct answer, customer satisfaction levels, and much more. In addition, detailed information about each knowledgebase visitor’s query is logged in the contact record. -
31
Seva
Seva
Knowledge automation for customer-facing teams. Teams waste too much time trying to find the information they need to just do their jobs. Seva gives customer-facing teams frictionless access to the wisdom they need, enabling them to achieve better business outcomes faster than they ever have before. Our AI puts your team’s collective knowledge behind every sale, marketing, and customer support member, in real-time. Time wasted searching for and recreating information is time not spent engaging your prospects when you need to be. With Seva, Sales teams improve the quality of their customers' journeys by improving responsiveness and freeing them up to focus on relationships, not mindless searching. Marketers are frustrated because 70% of an organization's precious marketing material goes unused because no one can find it. With Seva, marketers can precisely guide sales teams to the right information they need while getting data-driven insights. -
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Jinbox
Jinbox
Jinbox supports financial institutions and solution providers to optimize and automate processes such as sales, procurement and innovation. Jinbox Knowledge Management Platform helps you extract the knowledge from sales data, propose it in the right place at the right time and reuse the generated knowledge base to accelerate the next sales process. Jinbox Knowledge Management is an all-in-one solution to accelerate the sales administration processes and seamlessly build a company knowledge base. It taps to the core of the enterprise data lake and transforms data to knowledge using AI algorithms. Mobilize your internal resources and data to efficiently answer client questions. Automatically create an optimally structured knowledge base. Empower is a tablet application and a digital platform using an innovative approach to generate urban layout scenarios informed by residents. -
33
Blockbrain
Blockbrain
Blockbrain's AI-powered platform transforms your team's knowledge into the competitive advantage it should be. We automate processes, optimize internal collaboration, and significantly boost efficiency and profitability. All this is achieved with the highest level of data security, backed by leading cybersecurity experts and ethical AI specialists. Our no-code AI enterprise platform boosts productivity by streamlining access, creation, and sharing of company knowledge. Watch your organization's intellectual capital grow with every interaction. Leverage the best LLM models for your business. Get started in minutes. No coding is required. Connect your company's know-how from files, web content, and expert insights in one place. Save hours of looking through scattered data. Get info with transparent sources in any language. Utilize company data to create structured documents like reports, emails, or pitches in seconds. Save hours of repetitive knowledge work. -
34
Basewell
Basewell
Centralize knowledge, build and share content, and instantly deliver answers with intelligent learning tools. Basewell is a learning platform built for how people learn and work today. Current learning tools were built to supplement in-person experiences, not replace them. Forcing teams to use guesswork and gut feelings when away from their desks, or each other. Basewell solves that problem by centralizing your information, generating dynamic training content, and answering questions in seconds instead of days. Content creation with generative AI, file uploads, integrations, and more. Knowledge gaps, blind spots, and issues (before they impact your team). Hand-crafted to be powerful, fast, and intuitive. Use tags to always route the right content to the right people. Great for structured training like during onboarding. For all your manuals, spreadsheets, and presentations. Available globally, all you need is an internet connection.Starting Price: $39 per month -
35
Onyx
Onyx
Onyx is an open source AI platform that integrates seamlessly with your company's documents, applications, and personnel, enhancing productivity across various teams. It enables users to find answers across all team applications, and AI assistants powered by your organization's unique knowledge, accessible directly within your workflow. Developers can build custom workflows using open-source APIs, facilitating the creation of AI applications tailored to specific needs. Onyx connects to over 40 applications, including Asana, Google Drive, Slack, and Zendesk, ensuring real-time synchronization with document-level access. The platform supports deployment in various environments, such as fully air-gapped setups within your Virtual Private Cloud (VPC) or on-premise, ensuring data security by preventing information from leaving your deployment. Document-level permissions are automatically inherited from connected sources.Starting Price: $16 per month -
36
Microsoft Viva
Microsoft
Microsoft Viva is an employee experience platform that brings together communications, knowledge, learning, resources, and insights. With Viva, foster a culture where people and teams are empowered to be their best from anywhere. Microsoft Viva Topics helps people put knowledge to work, using AI to surface expertise in the apps they use every day. Viva Topics automatically organizes content across apps and teams with built-in security and compliance features. Coming to desktop in April, Microsoft Viva Connections gives everyone a personalized destination to discover relevant news, conversations, and the tools they need to succeed. Shape an inclusive corporate culture where everyone has a voice. Coming to public preview in April, Microsoft Viva Learning empowers people to better themselves with employee training—naturally and without disruption. Encourage a culture of growth that helps people reach their potential. -
37
Twig
Twig
Twig semantically analyzes your documentation, knowledge bases, and past support tickets. Answering complex customer questions and reducing costs by 30%. AI models are trained on publicly available data. Increase productivity and reduce variance in support quality. Twig is an AI layer that works on top of your existing customer support applications. Twig helps your support agents respond quickly to customers with better responses. We use the latest AI has to offer to make every support agent a superstar. AI scans through all your documentation, knowledge bases, support tickets, etc to provide a recommended response. Citations help you know that the response is accurate and increases trust. AI betters itself by learning from your agents. Improving agent productivity and keeping high-quality CSAT is critical to every CX organization. Brings higher minimum standards on response quality and helps agents notice potential risks in responses. -
38
Panviva
Upland Software
Support your employees, so they can support your customers. Our omnichannel solution, means your team has access to a unified, user-friendly system to deliver the best customer experience possible. Panviva reduces time on repetitive work, inspires team collaboration and streamlines your organization's knowledge. We centralize all your organization's knowledge in one accessible place, inspiring your team for customer success. So, whether you’re the 1st employee or the 100th, each person has access to the exact same information. Our system allows you to layer, share and collaborate on content without leaving your screen. Your team are armed with all the tools and resources they need to do their job, and are notified when anything is updated. Traditional employee onboarding often meant classroom training and reading outdated paper manuals. With Panviva, your new starters have access to all the information they need without ever needing assistance. -
39
Quandora
Quandora
Our AI-powered software enables companies to capture, centralize, structure, nurture, search, share and export their knowledge, be it technical, sales content, or general business know-how. Quandora Question & Answer enable companies to share their knowledge in a secure, easy and fun way. Quandora can be used within a team or department, or as a company wide tool. Technical people are confronted with unique learning challenges: changing technologies and dispersed team members, all while working in a fast-paced environment. We empower teams to ask questions, share knowledge, and learn on our accessible platform. Share knowledge about issues that matter to you - sales, customers, communication, culture, management - in a way that transcends hierarchy, location, and departmental boundaries. Learn from the experts: your colleagues.Starting Price: $3.00/month/user -
40
Buildin.AI
Buildin.AI
Buildin.AI is a next-generation knowledge management and collaboration platform that uses cloud-based notes as a carrier, providing individuals and teams with online collaborative documents, multidimensional tables, flowcharts, and cloud storage, among other versatile features. The product covers the entire ecosystem of mobile and PC platforms. Buildin.AI is a real-time collaboration space where you can write, plan, read, and organize information in one place. Now available for free for personal use or to experience for free with your team. Supports web, mobile, Mac & Windows. Build any page and convey any idea. In Buildin.AI you can drag, drop, and organize any images, tables, to-dos, and even embed databases, folders, and mind maps. Flexible, powerful, and beautiful document editing capabilities, while also supporting the publication of beautiful pages created in Buildin.AI to the web, sharing with more people.Starting Price: $8 per month -
41
Korra
Korra
Leverage the full potential of your content with a private ChatGPT-like support platform. Korra revolutionizes the way customers access support by leveraging advanced NLP to understand complex queries and provides context-aware, accurate results sourced only from your own content. Customers can expect spot-on answers, highlighted or time-stamped right in the results. Experience a smarter, more efficient, and continuously improving AI knowledge base that keeps pace with your organization's ever-evolving needs. Set up your automated, confidential AI knowledge base in seconds. Korra supports all file types, including video, and securely learns from only the files you share. Customize, brand, and launch your AI chat support experience in seconds. With 3 powerful deployment options, customers can access Korra from any device, at any time, and in whichever way they want. Traditional knowledge base search appearance with a dedicated support URL.Starting Price: $99 per month -
42
Zive
Zive
Zive is the enterprise knowledge & AI platform that automatically connects, organizes, and maintains your company's collective knowledge, making work efficient and enjoyable for everyone. Empower employees to search and find everything through a unified intelligent search. Zive automatically organizes all of your company's information. Explore your company's structured knowledge graph and the connections therein, also via API. Zive brings the full potential of AI to your business. Your employees save time and become up to 40% more productive and more engaged at work. Zive brings a novel AI-powered approach to knowledge management to your business, allowing your employees to go from asking to doing. Zive is a turnkey software solution that brings state-of-the-art AI capabilities to your whole company in only a few days. No complex implementation, no professional services, no training. Our customer success team will support you all the way from platform setup to internal rollout.Starting Price: €150 per month -
43
Flaps
Flaps
Overcome the information chaos of your company. Know what your company knows. Integrate your data sources to create a central point for knowledge and help your team and customers find faster what they are looking for. Boost your company’ productivity by reducing up to 50% the time your employees waste on finding the information they need. Speed up your development and research process by using NLP. Start re-useing your knowledge and let your team stop doing the same job again and again. Your team keeps re-doing and re-writing reports and tasks. Doing the same job again and again without recycling the job previously done. You have analyzed and tested tones of solutions for a better knowledge sharing and management but none of them have really worked. On average, knowledge employees spend 24% of their working time, looking for information. Most of the time they don’t find what they are looking for. -
44
EV Self Help
EasyVista
Go beyond the limits of your traditional knowledge base. Easily capture, deliver and measure knowledge like you never have before with EV Self Help, our employee self-service software. Your users will have a more engaging and dynamic way to leverage knowledge to help themselves, the same way they would interact with a human, with the power of natural language processing (NLP) and contextualization. Our employee self-service software has a drag-and-drop design studio that allows for the quick and easy creation of Q&A decision trees. EasyVista Self Help allows you to upload documents and multimedia, such as videos or images, for an engaging experience that enables users to solve problems on their own. The quickstart feature enables subject matter experts to capture existing knowledge documents by automatically transforming formatted Word and Excel documents into guided knowledge procedures and FAQs. -
45
Collokia
Collokia
Is your organization taking full advantage of your collective knowledge? Most organizations have a huge amount of Collective Intelligence, but unfortunately is not exploited properly. Let your content reach the employees in context. People tend to search in the internet instead of searching in the intranet. With Collokia Context, you don’t need to change their habits, users may continue searching outside, but relevant internal content will be shown to them. Collokia agents integrate with the tools that your knowledge workers already use and serve as co-pilot, connecting them with information, resources or people when they need help. We can smoothtly integrate our products to your knowledge management system, authentication. or any other enterprise solutions that currently runs in your organization. Collaboration is crucial to improve creativity and productivity, the problem is how do you know with who to collaborate? who else is interested in the same subjects? -
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FAQ Ally
LOB Labs LLC
FAQ Ally is an AI-powered knowledge platform that turns your business documents, policies, and data into intelligent, conversational AI agents that act as virtual assistants and smart knowledge bases, helping customers, employees, and teams find accurate answers through natural language interaction. It lets you upload files in many formats like PDF, Word, text, CSV, JSON, XML, and HTML, processes them using advanced AI with vector embeddings, pattern recognition, and context learning, and creates a comprehensive searchable knowledge management system. Trained AI agents provide easy access to information via natural conversation and an embeddable chat widget or a RESTful Chat API, allowing deployment on websites or in custom applications. FAQ Ally includes AI-powered document search with vector technology to quickly locate relevant information, supports role-based access control, and maintains secure, encrypted data handling.Starting Price: $9 per month -
47
Serviceware Knowledge
SERVICEWARE
Be it working from home or delivering top-level customer service to all of your clients. In this world of rapidly accelerating digital transformation and economic uncertainties, it is more important than ever before to manage your company’s knowledge efficiently and sustainably. A solid knowledge base needs to be accessible anytime, anywhere, and immediately. If your helpdesk is not able to successfully adapt to the development of your company knowledge and ever-changing conditions, you might put the short-term and long-term success of your business at risk. Even outside of worst-case scenarios, higher processing times and low resolution rates during first contact will put you at a significant and avoidable competitive disadvantage. Remote teams and and working from home aggravate the exchange and flow of information in person. -
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KnowledgeBase
LiveChat Software
Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.Starting Price: $39 per month -
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KnowPro
KnowPro
Use your consulting IP to win more bids, create thought-provoking content, and enhance knowledge-share. KnowPro's AI analyzes your unstructured project files (PDFs, Excel, Word docs) and generates concise "Recollections" - summaries of project timelines, workstreams, and key learnings. These insights are stored in a searchable, firm-wide knowledge base. For bid writing, quickly find relevant examples and proof points from past projects to strengthen proposals. Impress clients with targeted, substantive responses while saving time. Elevate thought leadership by generating unique insights from your knowledge-base to instantly create authoritative whitepapers and sector outlooks that affirm your domain expertise. Improve learning and development by making project learnings accessible to all consultants. Integrate KnowPro with your LMS or into your early-career learning pathways to improve your EVP & future-talent pipeline! Visit our website for a clickable demo!Starting Price: $599/month -
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KnowledgeNet.ai
KnowledgeNet.ai
Make the most of your customer relationships with KnowledgeNet.ai! Our intelligent knowledge sharing tool leverages AI to identify and surface relationships you didn't know you had, discover powerful insights related to your customers and prospects, and surface opportunities and warm introductions. Get the most out of every customer interaction today with KnowledgeNet.ai! KnowledgeNet.ai, integrated with your email, reveals the context that creates multi-threaded interactions and wins deals. Your competitive advantage is a complete picture of relevant news and your company’s knowledge, relationships, meetings, and shared files with the contact. KnowledgeNet.ai turns websites into next-level knowledge by cross-referencing their domains with your internal data, revealing strong connections, new context, and relevant interactions.Starting Price: $4.99 per month
