Audience
Companies needing a help desk tool to handle customer queries, connect with clients and track support tickets
About Zammad
Make your customers happy. We'll give you the tool you need. Personalized and quick answers will satisfy your customers. With Zammad you can manage and organize your team and your tickets to make your customer support draw a smile on your customers face. Keeping track of proceedings is the name of the game when it comes to dealing with customers. Whether as agent or as manager, the dashboard gives you an exact overview of the current situation. As agent you (and only you) can see, how good your performance is. As an organisation one is nowadays not only reachable by telephone. With Zammad you bring together different customer communication channels such as telephone, e-mail, SMS or Twitter. Zammad is auditable. That’s the reason it is often used in banks. Via the ticket history it’s possible to reconstruct at any time who changed which attribute to which value. With Zammad you can easily create individual fields like a desired deadline.
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Pricing
Starting Price:
5€/user/month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Zammad
Germany
zammad.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Linux
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online
Zammad Frequently Asked Questions
Q: What kinds of users and organization types does Zammad work with?
Zammad works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Zammad support in their product?
Zammad supports these languages: English and German.
Q: What kind of support options does Zammad offer?
Zammad offers support via phone support and online.
Q: What other applications or services does Zammad integrate with?
Zammad integrates with: B2B Store, Checkmk, Clearbit, Dokumint, Elasticsearch, Forethought, GitHub, GitLab, i-doit, Icinga, Merrows, Microsoft Exchange, ModelOp, n8n, Microsoft 365, Pandora FMS, Pronnel, Quickwork, Slack, Smart Apartment Data, Stackreaction, Vitest, Vodia PBX, and Wegweiser.
Q: Does Zammad have an API?
Yes, Zammad has an API.
Q: What type of training does Zammad provide?
Zammad provides training in the form of documentation, live online, webinars, in person, and videos.
Q: Does Zammad offer a free trial?
Yes, Zammad offers a free trial.
Q: How much does Zammad cost?
Pricing for Zammad starts at 5€/user/month.
Q: What pricing for support is available for Zammad?
Zammad offers support included with purchase and additional fee / premium available.
Q: What pricing for training is available for Zammad?
Zammad offers training additional fee / premium available.
Zammad Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
IT Asset Management
Not Supported
Incident Management
Not Supported
Known Issue Management
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
