Audience
IT support teams, help desk teams, customer service departments, managed service providers, public institutions, and organizations looking for an open-source, on-premise ticket system with strong data control, extensibility, and AI-assisted workflow automation.
About OFORK
OFORK is an open-source ticket system for IT support, help desk teams, customer service, and service organizations that need structured ticket handling, on-premise deployment, and strong data control.
The system helps teams manage support requests with tickets, queues, priorities, status, roles, customer information, FAQ and knowledge base content, templates, and automation rules. OFORK can be operated on your own infrastructure, making it suitable for organizations with privacy, compliance, and internal IT requirements.
OFORK is modular and extensible. It can be adapted through add-ons, integrations, professional services, and custom development. This makes it suitable for companies, public institutions, managed service providers, and support teams with individual workflows.
With optional Kim AI modules, OFORK can support ticket search, FAQ search, incoming email analysis, form assistance, and AI-assisted support automation. The OFORK Process Autopilot can create workflows fr
Other Popular Alternatives & Related Software
OneDesk
OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs.
The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
Learn more
Richdesk
Richdesk is a help desk & asset management software solution.
Prioritize and assign tickets to the right agents, quickly organize ticket queues, capture resolutions for knowledge sharing and service improvement. Help staff and customers to help themselves with workflow-driven guidance, on-line knowledge, service catalog and resolution status. Automate simple help desk tasks such as ticket triage, agent assignment, team notification, SLA alerting, ticket templates and canned responses. Upload, track and manage any category of asset using customizable configuration item styles, asset maintenance and service history. Agent, team and customer stats, one-click export from ticket queues and asset lists, inbuilt dashboard and report generator. All the service management features you need, all in one place. Self-service portals that reduce repetitive calls. Fully-integrated asset management.
Learn more
UseResponse
Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise.
- Community Feedback Software
Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps.
-Help Desk with Ticketing
Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience.
- Knowledge Base Software
Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.
Learn more
Clear Slate
Clear Slate is a simple ticketing and help desk platform that turns email (and optionally SMS) into structured support tickets with AI-assisted workflows so teams can capture, manage, categorize, and respond to customer inquiries more efficiently; it creates tickets automatically from your inbox in just a couple of clicks or via a dedicated support address, offers AI-powered response suggestions based on your knowledge base that you can customize and approve before sending, and provides analytics, custom categories, workflows, and collaboration tools as your needs grow. It integrates seamlessly with Gmail, uses secure authentication, encrypts customer data, lets you build and reuse response templates and automated ticket rules, prioritizes messages, and supports APIs for further automation. Overall, Clear Slate helps teams centralize support communications, reduce manual ticket creation and repetitive replies, apply intelligence to prioritize and categorize requests.
Learn more
Pricing
Starting Price:
$0
Pricing Details:
OFORK is available as an open-source ticket system with a free version. Professional support, hosting, services, custom development, add-ons, and optional AI modules are available separately.
Free Version:
Free Version available.
Integrations
API:
Yes, OFORK offers API access
No integrations listed.
Company Information
OFORK - Kim-KI
Founded: 2018
Germany
o-fork.com
Videos and Screen Captures
Other Useful Business Software
Ship Agents Faster
Gemini Enterprise Agent Platform lets you rapidly build, scale, govern and optimize production-ready agents grounded in your organization's data. The platform enables developers to build custom or pre-built agents for virtually any use case. New customers get $300 in free credits.
Product Details
Platforms Supported
Cloud
Linux
On-Premises
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
24/7 Live Support
Online
OFORK Frequently Asked Questions
OFORK Product Features
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Document Storage
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
