Audience
IT support teams, help desk teams, customer service departments, managed service providers, public institutions, and organizations looking for an open-source, on-premise ticket system with strong data control, extensibility, and AI-assisted workflow automation.
About OFORK
OFORK is an open-source ticket system for IT support, help desk teams, customer service, and service organizations that need structured ticket handling, on-premise deployment, and strong data control.
The system helps teams manage support requests with tickets, queues, priorities, status, roles, customer information, FAQ and knowledge base content, templates, and automation rules. OFORK can be operated on your own infrastructure, making it suitable for organizations with privacy, compliance, and internal IT requirements.
OFORK is modular and extensible. It can be adapted through add-ons, integrations, professional services, and custom development. This makes it suitable for companies, public institutions, managed service providers, and support teams with individual workflows.
With optional Kim AI modules, OFORK can support ticket search, FAQ search, incoming email analysis, form assistance, and AI-assisted support automation. The OFORK Process Autopilot can create workflows fr
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Pricing
Starting Price:
$0
Pricing Details:
OFORK is available as an open-source ticket system with a free version. Professional support, hosting, services, custom development, add-ons, and optional AI modules are available separately.
Free Version:
Free Version available.
Integrations
API:
Yes, OFORK offers API access
No integrations listed.
Company Information
OFORK - Kim-KI
Founded: 2018
Germany
o-fork.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Linux
On-Premises
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
24/7 Live Support
Online
OFORK Frequently Asked Questions
Q: What kinds of users and organization types does OFORK work with?
OFORK works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does OFORK support in their product?
OFORK supports these languages: English and German.
Q: What kind of support options does OFORK offer?
OFORK offers support via phone support, 24/7 live support, and online.
Q: Does OFORK have an API?
Yes, OFORK has an API.
Q: What type of training does OFORK provide?
OFORK provides training in the form of documentation, live online, webinars, and videos.
Q: How much does OFORK cost?
Pricing for OFORK starts at $0.
OFORK Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Document Storage
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multi-Channel Communication
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
