Audience

Organizations seeking a reliable Help Desk software to improve their customer service

About Pulsedesk

Increase the reaction speed and improve customer satisfaction with the help of Pulsedesk’s automation tools based on artificial intelligence. ChatGPT helps you instantly adjust your answers to the situation and maintain your company’s unique tone of voice. With support for Gmail, client portals, WhatsApp, and live chat, our platform provides an all-in-one solution for managing customer inquiries, streamlining your support process, and reducing operational costs. Our functionality ensures that you don't have to pay for unnecessary features. With our helpdesk, you can keep your support costs low while still providing excellent customer service. Assign customer queries to support agents with just a few clicks, ensuring clear accountability and ownership for each ticket. With our platform's 360-degree view, you can monitor who is working on what and the status of each query in real time, enabling you to make informed decisions and prioritize tasks.

Pricing

Starting Price:
$8 per user per month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Pulsedesk
United Kingdom
pulsedesk.com

Videos and Screen Captures

Pulsedesk Screenshot 1
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Live Online
Support
Online

Pulsedesk Frequently Asked Questions

Q: What kinds of users and organization types does Pulsedesk work with?
Pulsedesk works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Pulsedesk support in their product?
Pulsedesk supports these languages: English.
Q: What kind of support options does Pulsedesk offer?
Pulsedesk offers support via online.
Q: What other applications or services does Pulsedesk integrate with?
Pulsedesk integrates with: Active Directory, Facebook, Gmail, Instagram, Jira, Telegram, WhatsApp, and Zapier.
Q: Does Pulsedesk have a mobile app?
Yes, Pulsedesk has a mobile app for iPhone, Android, and iPad.
Q: What type of training does Pulsedesk provide?
Pulsedesk provides training in the form of live online.
Q: Does Pulsedesk offer a free trial?
Yes, Pulsedesk offers a free trial.
Q: How much does Pulsedesk cost?
Pricing for Pulsedesk starts at $8 per user per month.

Pulsedesk Product Features

Help Desk

Live Chat Not Supported
Community Forums Not Supported
Self Service Portal Not Supported
Automated Routing Not Supported
Multiple Brands / Products Not Supported
Knowledge Base Not Supported
Incident Management Not Supported
Ticket Management Not Supported
Alerts / Escalation Not Supported
Known Issue Management Not Supported
Interaction Tracking Not Supported
Document Storage Not Supported
Multi-Channel Communication Not Supported
Service Level Agreement (SLA) Management Not Supported
Network Monitoring Not Supported
Customizable Branding Not Supported
IT Asset Management Not Supported
Real-time Chat Not Supported
Email Integration Not Supported

Pulsedesk Additional Categories