Audience

Any company that faces data security and privacy compliance challenges- GDPR, CCPA, FERPA, GLBA, HIPAA, etc.

About Helpy

Helpy is the customer support platform engineered for companies that are serious about customer data security and control. Safeguard your data without compromising on giving customers heroic support!

Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data and integrate with the tools you already use to keep data private and secure. Helpy has been installed over 500,000 times, with both the open source and pro version in use around the Globe.

Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Helpy offers API access
No integrations listed.

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Company Information

Helpy.io, Inc.
Founded: 2016
United States
helpy.io

Videos and Screen Captures

Main ticketing UI

Main ticketing UI

Other Useful Business Software
$300 Free Credits to Build on Google Cloud Icon
$300 Free Credits to Build on Google Cloud

New customers can spin up VMs, build with AI, and query data at no cost.

Put your $300 in credit toward real workloads, then keep building with free monthly usage for 20+ products. No commitment and no charge until you upgrade.
Start Free

Product Details

Platforms Supported
Cloud
Linux
On-Premises
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

Helpy Frequently Asked Questions

Q: What kinds of users and organization types does Helpy work with?
Q: What languages does Helpy support in their product?
Q: What kind of support options does Helpy offer?
Q: Does Helpy have an API?
Q: What type of training does Helpy provide?
Q: Does Helpy offer a free trial?
Q: What pricing for support is available for Helpy?
Q: What pricing for training is available for Helpy?

Helpy Product Features

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Interaction Tracking Supported
Knowledge Base Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
IT Asset Management Not Supported
Incident Management Not Supported
Known Issue Management Not Supported
Network Monitoring Not Supported

Helpy Additional Categories

Helpy Verified User Reviews

Write a Review
  • Chet N.
    CEO
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great for free"

    Posted 2020-05-05

    Pros: Super good support desk center that provides ticketing and other support options. It's free which is nice.

    Cons: Very basic so if you need white label it's not possible.

    Overall: Overall it's a very good option especially because it is free vs. other tools that charge a lot for ticketing.

    Read More...
  • Previous
  • You're on page 1
  • Next