Audience

Organizations of all sizes searching for a solution to get instant access to critical knowledge

About Talisma Knowledgebase

Talisma Knowledgebase empowers your customer service staff by providing instant access to critical knowledge at the heart of your operations, reducing operational costs and improving business efficiency and growth. With Talisma Knowledgebase, service and support groups can continually capture, create, and refine knowledge solutions as part of their daily workflow. As solutions are approved and published to the knowledgebase, they become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web. Users can easily tailor content delivery to different audiences using content rules and branded knowledge article templates. Easily track and report on knowledge articles accessed, categories of knowledge used, questions asked that did not result in a correct answer, customer satisfaction levels, and much more. In addition, detailed information about each knowledgebase visitor’s query is logged in the contact record.

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Integrations

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Ratings/Reviews

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Company Information

Talisma
Founded: 1999
United States
www.talisma.com/products/knowledge-base-software/

Videos and Screen Captures

Talisma Knowledgebase Screenshot 1
Talisma Knowledgebase Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
Online

Talisma Knowledgebase Frequently Asked Questions

Q: What kinds of users and organization types does Talisma Knowledgebase work with?
Q: What languages does Talisma Knowledgebase support in their product?
Q: What kind of support options does Talisma Knowledgebase offer?
Q: What type of training does Talisma Knowledgebase provide?

Talisma Knowledgebase Product Features

Knowledge Management

Decision Tree
Knowledge Base Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Discussion Boards
Full Text Search
Self Service Portal