Audience

Enterprises, commercial enterprises, large enterprises, very large enterprises and global brands seeking an AI-powered customer experience platform to unify marketing, social, and customer service for scalable, data-driven customer experiences

About Sprinklr

Sprinklr is the definitive AI-native customer experience management platform, built to help the world's biggest brands deliver extraordinary experiences across every touchpoint. Its Unified-CXM approach breaks down silos by connecting conversations across marketing, insights, social, and customer service on one platform, so customer-facing teams can collaborate seamlessly and act on a single, real-time source of truth. With over a decade of AI purpose-built for customer experience infused into every workflow, Sprinklr helps enterprises unify their teams, tools, data, and channels, elevate every interaction with human-AI collaboration, and turn customer experience into a lasting competitive edge.

Pricing

Pricing Details:
Custom, Quote-based Pricing

Integrations

API:
Yes, Sprinklr offers API access

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Sprinklr
Founded: 2009
United States
www.sprinklr.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Sprinklr Frequently Asked Questions

Q: What kinds of users and organization types does Sprinklr work with?
Q: What languages does Sprinklr support in their product?
Q: What kind of support options does Sprinklr offer?
Q: What other applications or services does Sprinklr integrate with?
Q: Does Sprinklr have an API?
Q: What type of training does Sprinklr provide?
Q: What pricing for support is available for Sprinklr?
Q: What pricing for training is available for Sprinklr?

Sprinklr Product Features

Audience Intelligence

AI / Machine Learning Supported
Audience Segmentation Supported
Competitive Intelligence Supported
Content Tracking Supported
Data Visualization Supported
Data-Driven Insights Supported
Filters / Search Supported
Image Recognition Supported
Sentiment Analysis Supported
Social Listening Supported
Social Media Analytics Supported
Trend Tracking Supported

Customer Experience

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Experience Management

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Social Media Advertising

Ad Creation Supported
Bulk Advertising Supported
Campaign Management Supported
Collaboration Tools Supported
Comment / Reply Moderation Supported
Digital Asset Management Supported
Reporting / Analytics Supported
Retargeting Supported
Roles / Permissions Supported
Ad Buying Not Supported

Social Media Analytics Tools

Campaign Analytics Supported
Competitor Monitoring Supported
Customizable Reports Supported
Engagement Tracking Supported
Influencer Tracking Supported
Multi-Channel Data Collection Supported

Social Media Management

Content Management Supported
Customer Engagement Supported
Multi-User Collaboration Supported
Post Scheduling Supported
Reporting/Analytics Supported
Social Media Monitoring Supported
Automated Publishing Not Supported
Brand Tracking Not Supported
Multi-Account Management Not Supported

Social Media Marketing

Analytics Supported
Automated Publishing Supported
Contact Management Supported
Content Management Supported
Conversion Tracking Supported
Customer Targeting Supported
Keyword Filtering Supported
Multi-Account Management Supported
Post Scheduling Supported

Sprinklr Additional Categories