Zoomin

Fluid Topics is a dedicated Product Knowledge Platform that consolidates and unifies scattered content into a single, authoritative source. From there, it delivers consistent, reliable product knowledge to any channel—documentation portals, in-product help, support tools, or AI applications. Fluid Topics includes an MCP server, enabling LLMs and AI agents to access and interact with this knowledge in a controlled, standardized, and dependable way. It also supports AI-native applications such as RAG-based chatbots and Generative AI copilots. The platform is designed to manage: - Large volumes of content - Multiple product versions and variants - Diverse audiences and usage contexts - Regulatory, compliance, and security requirements

livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.