Audience
Inbound call centers with 100-500 agents.
About ProcedureFlow
Turn complex company operating information and procedures into highly engaging visual maps with the help of ProcedureFlow, a cloud-based knowledge management software. With ProcedureFlow, 200-page company manuals can easily be transformed into an accessible, easy to use management tool. This helps cut down training and mentoring time and helping employees become experts faster.
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Integrations
Company Information
ProcedureFlow
Founded: 2015
Canada
procedureflow.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
ProcedureFlow Frequently Asked Questions
Q: What kinds of users and organization types does ProcedureFlow work with?
ProcedureFlow works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does ProcedureFlow support in their product?
ProcedureFlow supports these languages: English.
Q: What kind of support options does ProcedureFlow offer?
ProcedureFlow offers support via phone support.
Q: What other applications or services does ProcedureFlow integrate with?
ProcedureFlow integrates with: QEval.
Q: What type of training does ProcedureFlow provide?
ProcedureFlow provides training in the form of documentation, live online, and webinars.
ProcedureFlow Product Features
Call Center
Call Scripting
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
IVR / Voice Recognition
Not Supported
Inbound Call Center
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Knowledge Management
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Knowledge Base Management
Supported
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Discussion Boards
Not Supported
Full Text Search
Not Supported
Self Service Portal
Not Supported
