Alternatives to SmartReviews
Compare SmartReviews alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to SmartReviews in 2026. Compare features, ratings, user reviews, pricing, and more from SmartReviews competitors and alternatives in order to make an informed decision for your business.
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1
InMoat
InMoat
Take back control of your inbox. InMoat lets you select the types of emails that are important to you so that you never miss a beat! Smart Filters that you select will always be prioritized and sent to your Inbox. Your VIP List of Contacts Emails from within your organization such as your boss and colleagues are always going to be prioritized by default. InMoat lets you keep your Trusted Contact list up-to-date so that you can ensure your VIP list of contacts is always prioritized in your inbox. Your @InMoat Folder Review the non-so-urgent and less-important emails when it is convenient for you — so you're not wasting time in the middle of your workflow. Review all of your other emails in your @InMoat folder to be reviewed whenever you want. Your InMoat Dashboard Keep your inbox up-to-date by managing your email priorities from your InMoat dashboard. Review your suggested contacts to add to your Trusted list, update your Trusted Contacts, and update your Smart Filters.Starting Price: $9 per month -
2
Impraise
Impraise
Grow your people and your business with beautiful and easy-to-use performance management software that is designed to build faster feedback loops – accelerating performance and driving professional development across your people, in the office or remote. Easily build and schedule performance appraisals or performance reviews of all types (including options for self-evaluation, external or 360 feedback), and then relax knowing your people will be guided through the entire process – from selecting peers or external customers to review performance, to automatically generated reports that help managers identify coaching opportunities. On top of this, you can also set and track SMART Goals or company OKRs, support 1-1s, and drive more continuous feedback with praise/tip and feedback requests. Finally, gain deeper insights about the needs of your people by sending Pulse and Engagement Surveys, and explore analytics and reporting for full insights. Contact us today to get startedStarting Price: $6.00 per user per month -
3
SmartCustomer
SmartCustomer
SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency. -
4
SalesCaptain
SalesCaptain
SalesCaptain is an AI-powered customer experience management (CXM) platform designed to help local businesses attract, engage, and elevate customers through one unified communication and marketing hub. It centralizes messaging from texts, calls, social media, web chat, and payments into a single dashboard, backed with AI-generated communications and follow-up workflows. Features include automated review collection, intelligently filtering and posting positive feedback, plus business listing optimization, smart campaigns for personalized text and email, multi-channel web chat powered by Buk AI, and built-in phone solutions with AI call reception, whisper coaching, transcription, and call tracking. It also offers a customer manager to consolidate customer data and interactions, referral and feedback tools, competition insights, and SmartPages for SEO visibility.Starting Price: $300 per month -
5
Prodsight
Product Insight
Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.Starting Price: $100 per month -
6
Focal 360
CustomInsight
Our 360 degree feedback software is an assessment tool that is trusted and used by more than half of the Fortune 100, as well as thousands of other companies worldwide. Focal 360 is an industry-leading 360 degree feedback survey solution designed for groups or projects of any size. It is easy to use, is an effective appraisal system, includes an important self evaluation, and is highly customizable. Online Reporting. In the interactive dashboard, managers and employees can see the overall results of the multi rater performance evaluation at a glance. Then, they can easily drill into important details for a more complete picture of the 360 degree feedback review. Expert Guidance. Insight & Advice help you better understand issues and take corrective action. A 360 degree feedback assessment is a tool to detect strengths and weaknesses to build management and leadership skills based on the report. -
7
Webex Campaign
Cisco
Deliver marketing campaigns over SMS, MMS, email, app push, social media, voice, API, file, and offline channels. Maximize campaign performance using multi-variate testing, A/B testing, and real-time feedback. Create and manage unified customer profiles using data from disparate online and offline sources. Use dynamic personalization to adapt to changing customer behavior. Deliver tailored propositions with ease. Easily configure and scale interactive, event-triggered, or one-off campaigns that prompt and guide customers throughout each stage of the customer lifecycle to drive lifetime value. Empower your marketers with DIY drag-and-drop composers and journey builders. Test, learn, and iterate rapidly without relying on external agencies to support. Measure key marketing metrics with real-time dashboards and pre-configured reports. Create and share custom reports using our Reports Wizard. Easily create and analyze segments and turn data insights into ready to use audiences. -
8
Sprigg
SpriggHR
It includes real-time feedback and regular touch-point meetings that inspire individual and company growth. Most employees are unable to name their company's goals and how they contribute to them. Whether you set smart goals or establish OKRs, either way Sprigg has you covered. We can make sure that however you manage goals, they are aligned and that the progress towards results can be easily tracked! Use our feedback tools to make giving and receiving feedback easier and more actionable. With our tools and coaching tips, you can not only improve manager/employee feedback but you can even enable customer feedback to build stronger teams, improving performance overall. Assign the metrics that matter, have the conversations and manage the frequency of reviews conducted. Have full flexibility over what goes into your Performance Review Template – we make it simple to administer and easy to complete. -
9
TrustLoop
TrustLoop
Feedback & review automation built for tech, powered by AI. Build social proof by capturing more positive reviews. Gather internal feedback at the most opportune times, and only when customers are not completely satisfied. If a user is happy, then we will route them to leave a 5-star review on your 3rd party review platform of your choice. Our AI integration will automatically surface actionable insights from the feedback and reviews. Customize your popup widget with your own CSS, and never slow your site down. Only 2 lines of code are needed. Set it on autopilot and forget it. Download reports, review analytics, and see the feedback and 5-star reviews come in. Easily edit any part of the survey, widget, and landing page. Add a link to your email sequences or dashboard. Survey builder is intuitive and smooth, easy to set up in one minute or less, fully customizable, and easily editable.Starting Price: $27 per month -
10
Guestmeter
Guestmeter
Guestmeter.com is the all-in-one guest feedback and reputation management software for hospitality industry. Our online reputation management tool and the guest satisfaction survey solution, you can experience the power of Guestmeter on your android smartphone or tablet. It allows you to engage with guests and manage online reviews in Tripadvisor, Booking, Hostelworld, Zomato, Yelp, CruiseCritic, Google and more. Our mobile app makes it easy to manage guest feedbacks wherever you are and receive alerts in real-time so you can act quickly to ensure guests leave your business happy. Not a customer yet? Please visit www.guestmeter.com and request a demo. Key features of Guestmeter app include: GUEST SATISFACTION SURVEY SOLUTION - Send post stay e-mail or international sms surveys to get more positive online reviews in Tripadvisor, Booking, Hostelworld, Zomato, Yelp, CruiseCritic, Google and more review sites.Starting Price: $49/monthly/per property -
11
Essense
Essense
A single click transforms user feedback into actionable insights with AI. With thousands of incoming feedback points from customer support, online reviews, and more. It can be hard to keep track of what’s important. Analyze thousands of pieces of feedback in seconds for a fraction of the cost of other tools. Analyze your competitors and take the guesswork out of your product roadmap.Starting Price: $99.99 per month -
12
Mobiniti
Mobiniti
Mobiniti is a SMS marketing platform that is suitable for small to mid-sized companies, and enterprise customers. With Mobiniti, users can engage with their customers via mobile devices with SMS marketing. Mobiniti key features include social profiling, mobile coupons, contests, automation, and more. Mobiniti also features feedback and reviews that allow users to reach out to their customers for recommendations and their own feedback.Starting Price: $49.00/month -
13
Doter
Doter
Empower customers to provide real-time feedback. It helps you in proactively reducing churn and driving growth. It helps you take action on your customers' feedback. Still using Google Forms for NPS & customer feedback? If yes, then you must be wasting close to 8 hrs per week to come up with actionable insights. In some cases even more than that. Quickly launch one or multiple 5-Star or NPS surveys from the dashboard. Share the survey via email, SMS, or even your favorite tools via Intercom, Mailchimp, Zapier, and 20 different tools. Use the powerful dashboard to find actionable feedback and improve the key areas. Pass more customer details via URL parameters which makes it easier for your users. Get actionable insights by asking the right questions at right time. Convert your promoters to positive online reviews and grow organically. It's simple, affordable & efficient.Starting Price: $39 per month -
14
SimplePerf
SimplePerf
SimplePerf is a simple, guided 360° performance review tool built for small teams. It helps you launch meaningful reviews in minutes, without the bloated dashboards or complicated setup. With AI guidance, you’ll get smarter questions and richer feedback, while smart reminders ensure reviews are always completed on time. HRs and managers can easily monitor progress with a clear dashboard, and teams benefit from more relevant, actionable insights. SimplePerf keeps the process lightweight, fast, and effective—so you can focus on helping people grow instead of managing review admin.Starting Price: $3 per employee per month -
15
Ovation
Ovation
Actionable Guest Feedback that Actually drives revenue. Find out how your on- and off-premises customers are feeling, fix any issues in seconds, get more 5-star reviews, and have an easy-button for insight and retention. Gather customer data for all locations regardless of how they customers interact with your brand, i.e. 3rd party delivery, online ordering etc. Effortlessly measure satisfaction 18x more effectively than current methods. Ovation’s customer chat platform enables your team to instantly engage with guests in the moment to resolve concerns and win them back. Delight your customers with immediate communication. 16x better at customer conversations than online reviews. Leverage our machine learning algorithms to understand what improvement can be made on- and off-premises. Gain intelligent insights about your individual customers so marketing can target them based on their behavioral characteristics.Starting Price: $149 per month -
16
eComEngine
eComEngine
Save time, automate repetitive tasks, and increase profitability with software from eComEngine. We proudly support some of the world’s largest merchants with our reliable Amazon seller tools. Whether you're just getting started with selling on Amazon or running a warehouse with multiple employees, eComEngine has the tools you need to operate and grow your Amazon business. Increase your presence on Amazon with reviews, feedbacks, and ratings. Build and protect your business while staying compliant with Amazon's policies. We created FeedbackFive® to solve one simple problem, automating Amazon feedback and review requests. Automated review requests get the results you need without the time commitment. Monitor ASINs to get review updates and identify trends without constantly checking your listings. Get email or text alerts for your Amazon feedback and reviews so you can take action quickly when needed. If a buyer is unhappy, you'll know right away.Starting Price: $9.99 per month -
17
Clear Review
Advanced
Clear Review is a performance management software solution that enables users to dramatically increase employee productivity, retention, and engagement. With Clear Review, users can increase the frequency and quality of performance and development conversations. Clear Review provides real-time feedback that increases performance. Clear Review also features aligned SMART objectives and hassle-free performance reviews.Starting Price: $10.00/year/user -
18
ServiceGuru
ServiceGuru
The ServiceGuru Kiosk captures customer feedback at the point of interaction, making it simple to collect valuable and actionable feedback about your staff and business. Measure positive, neutral and negative attributes that affect your business. Collect actionable feedback from customers about their experience. So simple to setup you will be up and running in just 30 minutes. We set it all up for you! Allow customers to opt-in for special offers and marketing campaigns. See who your top performers are and who needs additional training. Multi-location comparison reports are available. Reviews are kept offline and private until you want to make them public. See who your top performers are and who needs additional training. Multi-location comparison reports are available. Recognize top performers and identify potential service issues sooner. Use your branding and terms throughout the entire experience.Starting Price: $99.00/month/user -
19
Anecdote
Anecdote
Uncover bugs and UX issues from your reviews, receive instant Slack alerts for any feedback topic, and analyze 65+ customer feedback sources with NLP. Instant discovery of bugs found in your customer feedback. Anecdote vigilantly tracks your customer feedback across every source, from App Store reviews to support messages. We're on the lookout for any mention of bugs. Our proprietary natural language processing engine delivers the most accurate clusters from your customer feedback, supported by secure on-prem processing to guarantee the safety of customer data. Enable real-time notifications for key customer feedback insights and anecdotes sent straight to your Slack channels or team email addresses. Simply set the frequency and search term. Our search tool sifts through all your customer feedback, from support to reviews, to find exactly what you're looking for. Perfect for product research and validating hypotheses.Starting Price: $499 per month -
20
Feedgage
Feedgage
Customer experience and reputation management have never been so easy. Your brand is all over the web and Feedgage helps you gather & analyze all customer reviews and feedback in one place to turn your brand into a customer favorite. Feedgage helps you get the key insights from the online reviews and build a powerful brand for your business. You can easily deep dive into the problematic areas of your services with Feedgage and take the necessary actions. Feedgage collects, presents, and analyzes all the voices of the customer in one place to help you scale your customer experience. All your reviews and feedback are collected and analyzed in one place. See customer insights, trends, and common complaints (or praise) with AI-powered analysis. Just select your competitors and see your competitive advantages and strategize your priorities. Get notifications on all your communication channels regarding important issues. -
21
Zonka Feedback
Zonka Feedback
Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth. With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.Starting Price: $199.00/month -
22
TrueReview
TrueReview
Easily create SMS & Email review or survey requests and set up smart drip campaigns to get more customer reviews and feedback. Make it easier for happy customers to leave a review by qualifying them first. Give unhappy customers a quick way to provide direct feedback to avoid a negative review. Through your review requests, customers can leave reviews on websites you specify, like Facebook, Google, Yelp or any website you add. Segment customers into happy and unhappy customers. Easily show happy customers your review websites, or collect direct customer feedback from unhappy customers and avoid negative reviews. Connect your favorite CRM software with TrueReview, sit back and let the app automatically send review requests to your customers or create new contacts in your contacts page whenever you complete a job, close a ticket, get paid for a service, or any other trigger that you select in your CRM.Starting Price: $23 per month -
23
Seven24
Seven24
Capture real feedback when users interact with your product. Our AI then turns it into actionable tasks. Gather direct insights from customers. Address issues quickly and privately while celebrating positive feedback publicly. Topic modeling turns feedback into prioritized tasks, sorted by feedback volume. Provide a link or CSV file during onboarding, and we'll turn your feedback into tasks. Use sentiment analysis to guide positive feedback to review platforms. Analyzing thousands of hours of recordings used to be impossible without a massive team. Seven24 collects and analyzes feedback to determine sentiment. Positive feedback prompts users to leave reviews on platforms like Google Maps and Trustpilot. Negative feedback generates actionable tasks in your dashboard, helping you address issues quickly and earn customer loyalty. Analyzing thousands of hours of feedback used to require a large team. Now, with Seven24’s generative AI, the process is effortless.Starting Price: $49 per month -
24
Customer Radar
Customer Radar
Make it easy for your customers to give feedback, Customer Radar can be delivered on the platform that best suits them, including email, text, online, and even printed on receipts. Review and analyze responses the moment you receive them on your live dashboard to create a direct connection from customer feedback to the way you operate day-to-day. Test, measure and inform your overall business strategy with actionable, up-to-date customer insights. Benchmarking data will also show you how you compare. Customer Radar makes it easy to hear the voice of your customer using smart NPS technology. The process is very simple – feedback about your company is taken quickly and easily, directly from your customers. Data such as your Net Promoter Score appears in your Dashboard as soon as it is collected, enabling you to act on it fast. Customer Radar connects with your customers wherever they are, email, text, online, and even printed on receipts. -
25
Home Care Pulse
Home Care Pulse
Get detailed, unbiased feedback from your clients and caregivers. Gather feedback, track trends, increase client loyalty, and retain more caregivers—all while freeing up time for you and your staff. Combine caregiver feedback with training to retain caregivers and provide a better care experience. We’ve merged with award-winning training provider In the Know to offer training that helps you act on client and caregiver feedback, for both online and in-person settings. Monitor, respond to, and generate online reviews from across the web in one convenient platform. 9 out of 10 consumers are looking at reviews online before they make a purchase. Build a powerhouse online reputation. Third-party surveys are more accurate, more reliable, and take less of your time. Get the peace of mind that comes from having a constant pulse on your clients and caregivers. -
26
xSellco Feedback
xSellco
New customers can sign up for Feedback and eDesk completely FREE until September end. No hidden fees, no obligations, no risk, no credit card required. Boost your brand with more reviews from happy customers. xSellco feedback drives customer reviews to anywhere you want them. 95% of shoppers will read reviews of your business and product before deciding to purchase from you. Create simple targeting rules to ensure that you only target your happy customers with review requests via email. Base rules on factors, such as on-time delivery, previous positive reviews, product purchased and more. Use proven email templates and insert your logos and product images, or create your own emails tailored to your brand. Personalize emails with smart dynamic placeholders for customer name, product name and more. xSellco Feedback connects seamlessly with everywhere you sell, so you can increase your Amazon Feedback and broader online reputation from a single place and drive reviews.Starting Price: $79.00/month -
27
Trustivo
Trustivo
Trustivo is a review generation and reputation management platform that helps businesses collect and manage customer reviews across platforms like Google, Facebook, and Trustpilot. The platform allows businesses to send automated review requests via SMS and email, making it easy to gather feedback after a service or purchase. Trustivo also offers in-person review collection tools such as QR codes and tap-to-review cards that allow customers to quickly leave reviews using their smartphones while on-site. Through a centralized dashboard, businesses can monitor reviews, track ratings, and respond to customer feedback from multiple platforms in one place. By automating review collection and simplifying reputation management, Trustivo helps businesses improve their online presence, build customer trust, and attract more customers.Starting Price: $69/month -
28
Kydos
Kydos
97% of consumers read reviews before making a purchase. With 9 out of 10 people trusting those online reviews as much as word of mouth, it’s more important than ever to gather reviews. Easily send requests via SMS Text or Email. Your clients will receive a message asking them to review you online. See and respond to all reviews posted, regardless of the platform. Manage all your online reviews in one easy dashboard. Get notified immediately when someone leaves a review for you online or fills out a customized feedback form. We’ve brought together the essential elements of online reputation management and are make it easy for you to take control of how customers see your business. Our dashboard helps you easily get and manage online reviews, address feedback from customized forms, and keep your information up to date on 50 online directories. We know how hard you work on your business, which is why we put the power of reputation management back into your hands.Starting Price: $300 per month -
29
Vibes
Vibes
Become a brand that builds lifelong loyalty by reaching your customers where they are. The Vibes platform intelligently automates engagement across Text, Mobile Wallet, Push, and App Inbox to natively deliver dynamic consumer experiences. Take action on your customer data. Identify individual customer attributes and behaviors that grow mobile attributed revenue through superior targeting of personalized experiences and data insights. Purpose-built for mobile engagement, Vibes native analytics suite delivers insights and reports you can trust. Get real-time performance data on audiences, campaigns, sentiment, revenue, benchmarks, and more. We’ve baked compliance into our platform and processes. Combining integrated prescriptive controls with program compliance reviews and direct carrier connections, Vibes aims to keep you in line with carrier, TCPA, GDPR, and CCPA regulations. -
30
Surveyapp
Surveyapp
The quickest and easiest way to gather actionable feedback from your customers and employees. Get started in minutes. We're helping thousands of companies get their customer experience and employee engagement right. Gather instant feedback using a tablet or dedicated terminal, even offline. Enjoy the flexibility to collect data anywhere, whether you’re capturing customer feedback, gathering leads at an expo stand, conducting on-street market research, or even carrying out an on-site audit. Send out timely customized email surveys to find out how your customers and employees feel. Track any experience metric including NPS, eNPS, CSAT, or customer effort score. Capture real-time feedback at the point of experience using SurveyKiosk, a fully managed and scalable feedback solution deployed across all your key touchpoints. Get to the bottom of why your customers and employees are happy or not.Starting Price: $23.99 per month -
31
Feedb
Feedb
Get more local visibility, word-of-mouth, and repeat business by collecting valuable insights, attracting more reviews, and sending targeted messages and offers automatically. Feedb automates the feedback request process and allows multiple ways to generate more 1st & 3rd party reviews. Plus, the smart automation rules you define keep your company fresh in your customer's minds. Feedb is a complete and automated solution to collect customer feedback, get more reviews, increase local visibility, increase leads, get referrals, and more repeat business. Adding contacts to Feedb is super easy, it can be done manually one by one, imported in bulk, or automatically thru an integration. All emails and SMS messages, feedback screens, and Feedb Microsite are fully customized with your brand. Also, customers will love to see you have a feedback system in place. Feedb handles sending of feedback requests and offers, reminders and replies with your predefined settings.Starting Price: $50 per month -
32
FeedbackPulse
FeedbackPulse
FeedbackPulse is an employee engagement and performance platform built for growing teams and SMBs. It brings together engagement surveys, peer recognition, 360-degree feedback, and performance reviews in a single automated workflow, helping HR managers and People Ops teams build a continuous feedback culture. Employees complete self-assessments, peers contribute structured reviews, and managers provide feedback on a schedule the team sets. Assessments remain private until both parties submit, keeping evaluations fair and transparent. Engagement analytics track team sentiment over time and surface disengagement signals early, giving leaders the insight to act before problems affect retention. Key features include customizable pulse surveys, 360-degree peer and manager reviews, performance review cycles, an employee directory, engagement analytics and benchmarks, and ready-to-use survey templates. The platform supports monthly, quarterly, bi-annual, or annual review frequencies.Starting Price: $4/month -
33
Zonmaster
Zonmaster
Zonmaster helps Amazon sellers monitor, manage and automate emails, product reviews, orders and feedback. Create professional email templates with buttons, gifs and emojis. A/B test subject lines and analyze open rates. Send or exclude emails based on triggers like refunds, shipping, delivery, and feedback. Instant notification when reviews are posted. Monitor all product reviews and listings and get notified when reviews, hijacks, buy box loss, and listing changes occur.Starting Price: $6.99 per month -
34
TechSmith Video Review
TechSmith
Video Review® lets you easily get clear feedback from stakeholders and streamline your review process. Now you can create new versions! This makes it easier than ever to keep all of the feedback on a project in one place. The improved player now gives you variable speed playback, volume control, and fullscreen playback. Content can be reviewed on a mobile device anywhere, anytime (Safari on iOS, Chrome on Android). Share videos directly to TechSmith Video Review from Camtasia to receive feedback and approval faster. Quickly add and save the reviewers that you commonly work with into a single group. Review links can now be set to either public or private (account login required). Say goodbye to never-ending feedback cycles. Get email notifications when reviewers leave comments. Let reviewers mark up videos with arrows and shapes to explain comments. Mark comments as resolved. Finish videos faster. Limit vague comments and back-and-forth email threads.Starting Price: $183.22 per year -
35
Design Drop
Design Drop
Design Drop is a new way to conduct design reviews and collect feedback. From typography to color selection, design is all about communicating ideas and eliciting emotion. The feedback received from their clients and coworkers is critical to the success of a design. Design Drop helps designers capture and organize feedback, making the review process significantly more effective and less painful. Draw visual annotations directly onto the image to specify the exact elements of the design. Each design gets a short URL that can easily be shared anywhere (email, Twitter, or IM). Have one single reference point for all feedback instead of having to sift through multiple email threads. See the comments and annotations appear in real-time as it's added. A better way to conduct design reviews. A short URL will be generated that you can share over email, tweet, or IM to collect feedback. Receive feedback with visual annotations. -
36
eTrusted
eTrusted
Feel the pulse of your brand by capturing continuous feedback at any relevant touchpoint online or offline. Foster a customer-centric culture with actionable insights gained from feedback data. Shape the net reputation of your organization with active feedback management and marketable content. Transactional feedback is generated when you ask a person (i.e. customer, supplier, agent, etc.) for feedback after an interaction with your organization. Typically this will be at one or more touchpoints and can include: purchase order, claim entry, product delivery, check-out, a visit by a service technician, and many more. Each feedback is associated with somebody who really did interact with your organization, making feedback both valuable and authentic. The great benefit of transactional feedback is the ability to capture opinions when they change. Because the perception of your organization rarely changes without a reason, people are much more likely to change their opinion. -
37
Briefly
Briefly
Briefs powered by our AI keep your agencies focused and inspired, getting you to electric creative reviews and killing the panic of last-minute compromises. Briefly’s tips, smart templates and live feedback help every member of your team write focused, clear and concise briefs, every time. Take your time crafting the right brief. Avoid creative reviews that fall flat and constantly improve your ways of working with Briefly’s collaborative briefing platform. Create career-defining work and make your budget go further by leveling up your marketing briefs. Empower every member of your team to write brilliant briefs with our AI-powered writing assistant. Stop giving the same feedback and save time on internal reviews with Personalized Checklists for each team member. -
38
iFeedback
BHM Media Solutions
Collect online or offline feedback. Whether via a branded iFEEDBACK® terminal in your shop or via the iFEEDBACK® integrations on your website. Simply identify your negative ratings and react in real-time. Manage all incoming feedback centrally in the iFEEDBACK® Helpdesk. Create tickets and campaigns for your customers and employees. Integrate with Google, Facebook, Tripadvisor and more to respond to feedback in real-time. Automatic ticket creation. CRM system. More efficiency guaranteed and you get better ratings. More sales with less effort! Show your customers your ratings. Increase the trust and at the same time the conversion rate for bookings, purchases and more! Tailored for every business. Simply collect offline feedback with our portable terminals. Of course incl. genuine iPad! Manage reviews from your business, website or various online platforms in one interface! -
39
iRevü
Engagiant Software
iRevü’s cloud-based, easy-to-implement real time performance management system gives your people the high-frequency guidance they need while building a performance culture that is easier for your managers and HR department. Annual performance reviews are nearly extinct. Today’s employees want real time performance management. iRevü gives managers the freedom to provide frequent feedback your workforce can act on. Today. Your employees should have access to real time performance management, so they can do their best work, enjoy the satisfaction of a job well done, and know their efforts are noticed and valued. Aligning feedback and performance to your company values is just part of the package. Take 5 minutes to give employees the feedback and performance management they need to improve their work, excel in their careers, and feel valued. Take your performance reviews mobile and improve employee productivity today.Starting Price: $7 per month -
40
ClarityUX
ClarityUX
ClarityUX is an AI-driven platform that optimizes design reviews by providing data‑driven insights, AI feedback, predictive heatmaps, clarity scores, and heuristic analysis (CrUX scores, WCAG ratings) via web and Figma plugin interfaces. It significantly reduces design review time by up to 80%, saving around 15–20 hours per week, while enhancing usability, conversion rates, and key performance metrics. Designers upload or integrate designs to generate instant feedback and visual attention maps, then export detailed reports and heatmaps back into Figma or download them for offline review. It supports offline processing, custom prompts, comprehensive clarity scoring, and usability recommendations. Use cases include accelerating design reviews, improving user experience, validating design decisions, and minimizing reliance on expensive agency services. ClarityUX empowers teams to streamline workflows, make data‑backed design decisions, and boost conversions efficiently.Starting Price: $8.99 per month -
41
Sunday
Sunday
The scan of a QR code is all it takes for guests to bring up the bill and pay in seconds. That’s more time for your team to focus on service. From A to Z, a single QR code that takes care of orders and payments thanks to smart digital menus. Attract, reward, and retain staff thanks to Sunday tips, guaranteed to be higher than your current solution. Go further by integrating a personalized program to reward loyalty and encourage repeat visits. Drive spend per head, with digital menus that encourage faster and more frequent reordering. The fastest way to grow your Google reviews, collect more feedback and get actionable insights. Requires QR codes to function. Typically, each table would have a unique QR code that refreshes the relevant bill automatically. When you join Sunday, you’ll be given access to a powerful backend dashboard. With this, you’ll not only be able to follow tables and payments live, during service, but you’ll also use it to gain insights on your business. -
42
mrge
mrge
mrge helps modern software teams ship higher-quality code, 4x faster. Get immediate feedback on every PR with AI that learns from your codebase. mrge's UI is designed to optimize how humans review code. No more merge bottlenecks, use stacked PRs to code on top of open branches. Teams that adopt mrge ship more code with smaller PRs and faster review cycles. AI-sorted diffs and review changes in the most logical order. Blitz through your pull requests with an organized inbox. Your code stays yours, always; we don’t store or mine it for data. We're currently in the process of obtaining our SOC 2 certification. mrge provides AI reviews code in real time, then wipes everything clean. Fly through PRs with keyboard shortcuts for everything. mrge offers smart, actionable alerts so you never miss a thing.Starting Price: $30 per month -
43
Cheers
Cheers
Cheers is an AI‑powered frontline brand control center that transforms how in‑person customer interactions are captured and acted upon by leveraging NFC‑enabled badges assigned to each employee to instantly attribute online reviews, social mentions, loyalty sign‑ups, and NPS feedback directly to the individual rather than generic averages. When a customer taps the badge, a mobile web page (no app or login required) opens, fully customizable with branding and calls to action (reviews, tips, downloads, surveys), and everything the customer does is logged in real time against that specific employee. This creates a unique dataset that empowers managers with actionable insights, identifying who to coach, who to reward, and which behaviors drive positive results, moving beyond aggregate metrics to track and improve individual performance. -
44
Cloud4Feed
Cloud4Feed
Through Cloud4Feed's omnichannel feedback options, customize the feedback collection channel accordingly to your customer touchpoints and receive a high number of customer feedback. Customizing the feedback triggering frequency depending upon the processing time intervals at the touchpoint, prevents the delivery of an overwhelming number of surveys to your customers. Set validity periods for submitted feedback surveys. Manage reminder setups for your customers who have not yet shared feedback. Customers can easily convey to retailers their expectations about the store or brand, their views on the store's appearance, and even their wishes about the product/service they request. In the automotive sector, customer feedback is collected at different contact points and reported to enable managers to take action. The most appropriate channel is selected for the customers who have received service, and they are reached as soon as possible. -
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Centriam
Centriam
Centriam quickly and cost-effectively takes you from raw data to insights and action — enabling you to reduce churn and leverage upsell opportunities. Let data and customer behavior decide when and how to collect feedback. Centriam enables you to run highly targeted and personalized feedback collection campaigns triggered by specific customer actions. Link feedback to customer profile data to fully understand customer pain points. Close the loop where it matters the most. Design targeted follow-up communications based on feedback type and customer insights. Quickly address customer issues, just like your customers expect. Connect Centriam to data across disparate systems and create feedback triggers based on customer actions and insights. Create targeted follow-up rules based on customer feedback, text analytics, and customer profile. Prioritize which customers to follow up with first. -
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InSite
InSite Webservices
Your clients and co-workers point the issue, enter a description and send. That’s it! InSite takes a screenshot and automatically adds the link, browser, OS, viewport and other relevant tech info. Forget cloudy email threads and data in multiple places. InSite provides a central workspace for all your feedback, data and communication with complete documentation. You can ask as many clients and colleagues as you want for feedback, we don’t restrict the number of reviewers you can have. Clients can just go to the website and review right away. They don’t need to sign up or log in to report their feedback and change requests. You define how often and what you want to get notified about, in-app or via email. You can interact right from your inbox. Everybody, not just developers or IT guys, can use InSite right away. It’s hosted in the cloud, there’s nothing to install. There is no need to ever delete a finished project, archive it and you can come back to it whenever you need.Starting Price: €20 per month -
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Great Recruiters
Great Recruiters
Get real-time, actionable insights that help you attract, retain, and redeploy the best healthcare talent. Stay connected throughout their journey and turn happy talent into a referral source. Don’t wait until the end of the quarter or year to get aggregated NPS feedback. Get regular feedback at the desk level to resolve issues fast, collect testimonials at every step of the process, increase referrals and get recognized for being great. Use our review templates to collect feedback and testimonials from clients, candidates, and staff. Easily turn testimonials and earned awards into marketing materials to showcase your greatness. Everyone wants to work with the best recruiters. Especially in the healthcare industry where the talent pool is limited. Having great reviews, amazing relationships, and a solid referral process matters more than ever. -
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Press'nXPress
Press'nXPress
Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences -
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Avarup
Avarup
Avarup is a unified review management tool that brings together customer feedback from various platforms. It enables timely responses, sentiment analysis, testimonial widgets, and social media amplification, fostering improved customer engagement and business growth. Centralizing customer reviews from various platforms, Avarup presents an all-in-one dashboard to track and respond to feedback, whether it's from Google, Facebook, Yelp, or another review platform. This unified approach eliminates the hassle of managing multiple platforms. By allowing businesses to respond to reviews directly from the dashboard, Avarup fosters seamless communication with customers. Beyond communication, Avarup aids in comprehending the sentiments behind reviews. Its robust review data analyzer identifies patterns, trends, and areas of focus from customer feedback, equipping businesses with actionable insights.Starting Price: $99 -
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Qria
Qria
Qria is a user feedback and review gathering and analysis tool. It gathers public reviews of your company from the internet and lets you build custom, brandable feedback froms. Qria then analyses all of the reviews and responses to give you simple, actionable overviews and sentiment.Starting Price: $24/month
