Audience
SMS marketing platform for companies
About SmartReviews
SmartReviews helps you to gather your feedback from multiple channels like Website, SMS, email, and walk-in clients under a single roof. Shrivra SmartReviews is designed very clearly and cleverly. It will take a couple of minutes to set it up. You can use an offline survey app to set up an iOS/Android-based kiosk for feedback or you can always take in-person feedbacks. It syncs up all the data securely when you connect to the internet after the offline mode. SmartReviews helps you to establish the frequency and volume of the feedbacks by your customers. It works as a perfect net promoter software when you need it to calculate customer satisfaction. With the help of team collaboration, you can take action from the Response Inbox. You can easily take suitable actions that are based on insights and drill-down reports. You can easily choose from sending these insights through a push notification or email.
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On top of this, you can also set and track SMART Goals or company OKRs, support 1-1s, and drive more continuous feedback with praise/tip and feedback requests. Finally, gain deeper insights about the needs of your people by sending Pulse and Engagement Surveys, and explore analytics and reporting for full insights.
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Prodsight
Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.
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SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce.
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Pricing
Starting Price:
$19 per month
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Shrivra
Founded: 2014
Singapore
shrivra.com/feedback-survey-app
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Support
Phone Support
Online
