Audience

Restaurants in need of a Guest Feedback platform

About Ovation

Actionable Guest Feedback that Actually drives revenue. Find out how your on- and off-premises customers are feeling, fix any issues in seconds, get more 5-star reviews, and have an easy-button for insight and retention. Gather customer data for all locations regardless of how they customers interact with your brand, i.e. 3rd party delivery, online ordering etc. Effortlessly measure satisfaction 18x more effectively than current methods. Ovation’s customer chat platform enables your team to instantly engage with guests in the moment to resolve concerns and win them back. Delight your customers with immediate communication. 16x better at customer conversations than online reviews. Leverage our machine learning algorithms to understand what improvement can be made on- and off-premises. Gain intelligent insights about your individual customers so marketing can target them based on their behavioral characteristics.

Pricing

Starting Price:
$149 per month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Ovation
Founded: 2017
United States
www.ovationup.com

Videos and Screen Captures

Ovation Screenshot 1
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Training
Documentation
Live Online
Support
Phone Support
Online

Ovation Frequently Asked Questions

Q: What kinds of users and organization types does Ovation work with?
Q: What languages does Ovation support in their product?
Q: What kind of support options does Ovation offer?
Q: What other applications or services does Ovation integrate with?
Q: Does Ovation have a mobile app?
Q: What type of training does Ovation provide?
Q: Does Ovation offer a free trial?
Q: How much does Ovation cost?

Ovation Product Features

Customer Experience

Survey Management Not Supported
Customer Segmentation Not Supported
Action Management Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Sentiment Analysis Not Supported
Analytics Not Supported
Dashboard Not Supported
Multi-Channel Collection Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Review Management

Social Sharing Not Supported
Response Management Not Supported
Review Monitoring Not Supported
Sentiment Analysis Not Supported
Review Notification Not Supported
Campaign Management Not Supported
Dashboard Not Supported
Review Request Not Supported
Negative Feedback Management Not Supported
White Label Not Supported

SMS Marketing

Shortcodes Not Supported
Contact Management Not Supported
MMS Not Supported
Text-to-Win Not Supported
Polls / Voting Not Supported
Mass Texting Not Supported
Message Personalization Not Supported
Reporting/Analytics Not Supported
Mobile Keywords Not Supported
Scheduled Messaging Not Supported
Mobile Coupons Not Supported
2-Way Messaging Not Supported
Artificial Intelligence Not Supported

SMS Survey

Alerts / Notifications Not Supported
Audience Targeting Not Supported
Campaign Management Not Supported
Contact Management Not Supported
Customizable Templates Not Supported
Keyword Tracking Not Supported
Mass Texting Not Supported
Message Personalization Not Supported
MMS Not Supported
Analytics / Reporting Not Supported
Scheduled Messaging Not Supported
Survey Builder Not Supported
Template Management Not Supported