Alternatives to RenewityRMA
Compare RenewityRMA alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to RenewityRMA in 2026. Compare features, ratings, user reviews, pricing, and more from RenewityRMA competitors and alternatives in order to make an informed decision for your business.
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Serviceaide
Serviceaide
Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. -
2
BoldTrail Back Office
BoldTrail
Complete back office solution built for the cloud and mobile friendly. Simplifies and automates back office work, improving speed and accuracy. Data moves seamlessly throughout the process with no need to manually re-enter anything. Integrates with many CRMs and other tools. Structured implementation and responsive customer service. Additional professional services available. • Transaction Management • Commission Automation • Accounting • Agent Management • Reporting and Analytics In addition to providing functionality for all back office needs, BoldTrail invests heavily in client support: • Knowledgeable, Responsive Customer Service • Integration Marketplace and Open API • Structured Implementation • Detailed Product Documentation • Professional ServicesStarting Price: $5 to $60/month/user -
3
ReverseLogix
ReverseLogix
ReverseLogix is the only end-to-end return management system that lets you initiate returns, configure return processing, and even handle repairs. Your complex returns require nuanced solutions, but you can’t find a system that can handle the job. Initiate Returns: • Set up a self-service returns portal integrated with your current systems. • Maintain visibility and control over returns by connecting the customer-facing portal with your commerce platform and warehouse operations. Process Returns: • Set up standardized warehouse workflows to maximize recovery. • ReverseLogix lets you configure workflows for different channels and product SKUs to quickly: Verify the return, Inspect the product, Grade the product Repair Returns: • Set up guided workflows to identify and fix repairable products. • ReverseLogix includes a configurable repairs management module so you can recoup the cost of damaged returns -
4
SMART Software
SMART
Field service management software for every industry. From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management, and reporting boosts your bottom line. Keep track of all aspects of Service Issues, from ticketing and technician routing to inventory control and vehicle maintenance. We forecast vault cash differently than any processor or ATM software on the market. Our customers are returning 20% of their vault cash using ATM SMART. SMART includes a fully integrated, powerful, and successful CRM solution to manage the relationships with your customers, vendors, and sales prospects.Starting Price: $74.99 -
5
Mize Warranty Software
Syncron
Mize Warranty software enables global manufacturers to streamline all warranty processes including inspections, registrations, service plans, claims, returns, supplier recovery, and warranty analysis. Mize warranty software helps companies to improve customer satisfaction, reduce warranty costs, and improve product quality. Mize warranty software is easy to use, configure, and integrate. Request a demo now to learn how you can optimize warranty management and maximize service contract sales. -
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ServiceManager
ServiceCentral Technologies
ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provides a configurable workflow management system and a powerful set of reporting tools. Whether ServiceManager is implemented as a point solution or used to support end-to-end returns, service and repair, the platform enables seamless workflow and reporting across the entire service organization. -
7
TeamTracks
Renewity Systems
We have done this for over 100 manufacturers in all industries. We are very good at this, and our software is the best – feature rich, flexible and industry-proven. Stop using Excels, access databases, and unsuitable ERP/CRM systems for product service, and stop waiting to get your solution. Define and implement your processes for returns management and product service in record time. Have complete visibility and control over your service operations. Monitor, measure and improve your service operations with ease. Improve the productivity of your product service team and dramatically reduce service times. Setup a customer portal on your website to allow customers to submit RMAs and see their status, enter tickets, and browse a knowledge base of articles and documents. Customize all aspects of the returns and service process – with custom data, screens, roles, stages, workflow, automation and reporting.Starting Price: $49 per month -
8
Percepium LMS
Percepium
We offer a world-class and cloud-based product for Learning, Competency and Performance management. The responsive product suite is designed to work with any device, for enterprise scalability, adaptability and security including business process automation and personalized user experiences. We deliver cost-efficient and affordable solutions to organizations large or small with fast return on investment. Our services are focused on efficient implementation and management of the Percepium product as well as continue supporting our clients in their improvement of training- and talent management processes. Learning management and training delivery is the foundation of the Percepium product. Our system enables organizations of any scale to build, implement, manage, deliver and track many different types of learning initiatives supporting both formal and informal learning processes. -
9
SupportSync
SupportSync
Our RMA software helps small to medium-size businesses handle product returns in an efficient, customer-friendly way. Track returns, quickly view customers' service history, and get real insight on why your products are coming back and how your team is performing. Returns tracking, Parts requests, testing, reports, customer information and more in one system. Everything you need to know about the status of your returns operation, right at your fingertips. As your team members perform tasks, returns automatically move to the next step of the process so your customers are always informed of the current status. It's always clear where any return is in the process, to you and your customer. Run reports on testing, cases, returns, parts requests, shipping, user activity and much more. Drill down by specific criteria such as date ranges and products to get the exact data you need.Starting Price: $29.50 per user per month -
10
Znuny
Znuny
Ticketing often involves working with a wide variety of different classes of data. A ticket can contain anything from general inquiries to confidential personnel data. That is why Znuny has a thorough concept of rights and roles that regulates access to individual areas. As the center of your communication with customer Znuny uses different entities to interact with. Znuny offers the possibility to tie business processes and tickets together. This way, business processes can first be designed in the system and then be implemented within the tickets. This knowledge database is also integrated into the customer self-service portal and can be accessed by customers at any time.Starting Price: Free -
11
HelpSpace
HelpSpace
Simplify Your Customer Support Team. An inbox, multiple inbound channels and flexible self-service sites are only a few of the features why you will love HelpSpace. One Inbox For Your Channels. All messages from your different channels arrive in your inbox so you always stay up-to-date on new tickets. Reply Quickly And Efficiently. Change the status, assign an agent or just instantly reply to a ticket. Self-Service Sites. Setup your content with HelpSpace. Multiple self-service sites in various styles: Blog, HelpCenter, Documentation. Self-Service Articles. Adding links of your Self-Service articles is just a click away. Save time! Unlimited Customers. You can have as many tickets and customers as you like. Multiple Channels. Your inbox can receive messages from up to 5 channels in our Pro plan. Intuitive Interface. The interface is clean, simple, and very easy to use. Get Started In Minutes. We made the onboarding process really easy and straightforwardStarting Price: $5 per user, per month -
12
Redo
Redo
Everything you should be doing, but all connected in a single platform. Say no more to managing multiple apps that don't play well together. Get a premium set of products and see the power of the single platform. Redo returns enables brands to offer a premium return service for their customers without eating into your bottom line. Eliminate costs, reduce operational burden, and minimize manual errors. Whether you offer free returns today or not, Redo enables you to offer a premium experience to your customers. Our flexible return engine allows you to fit any return policy into Redos flows. Fully customize your customer experience depending on the customer, implement smart flows, and incentivize exchanges and store credit. Give customers peace of mind with return coverage. When customers opt-in, Redo covers the return label. Our exchange-first experience ensures your customers will have no problem finding a variant or whole new item from your store. -
13
Mr Wolf
BlueSoft
Mr Wolf is an e-Service Desk Automation Platform, which allows the automatization of different types of incidents, tasks and tickets.It’s dedicated to the teams working with JIRA, BMC Remedy, ServiceNow, and HP Enterprise tools. Classification Firstly, the tasks which are to be processed are classified into the respective categories. Classification of the tasks proceeds automatically using a module based on machine learning. Implementation The tasks classified to automatic implementation pursue themselves on the basis of the prepared definition of the process. Processes are described in Python, which guarantees the ease of implementation and fast integration with external services and systems. We have over a dozen of years experience in the integration of solutions – we effortlessly integrate with your ERP, CRM, Contact Center, E-Commerce systems, or any other. Integration is the energy of our solution – we do it fast, efficiently, and safely.Starting Price: $7800 per year -
14
Frogmi
Frogmi
Discover how retailers improve their store performance with a 360° task management platform. Frogmi is a comprehensive web-mobile solution that supports critical points of the store operation, ensuring proper execution: increased visibility, correct execution of processes, communication to and from stores, improved implementation of commercial activities, customer service, and much more. Send tasks in a centralized and automated way to the stores. Define responsibilities and response times for a complete follow-up. Speed up and consolidate all incidents resolution by automatically orchestrating different activities throughout the organization. Improve the implementation of campaigns and commercial actions through a specialized task management platform. Ensure compliance of the product’s commercial variables on the sales floor through a task-management solution at SKU level. -
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SupplyAI Aspen
SupplyAI
Aspen enhances retailers' ability to service customers across multiple channels. Giving your customers a responsive experience has never been easier. Retailers can now provide best-in-class service while ensuring that operations run efficiently. Keep your brand experience consistent with custom branded returns portal that is intuitive and easy to use for all your customers across any device. Make reverse logistics deliver faster results. Complete the purchase experience loop by helping customers do an in-line exchange in an instant. Aspen makes it easy to turn reasonable returns into painless exchanges without losing any revenue in the process. Give your customers consistent brand experience with options to return at store. Improve in-store up-sell by empowering the store with intelligence about the customers on the products they expect to return and their history of preference. -
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yayloh
yayloh
yayloh is a return management platform for fashion brands. It streamlines the return journey by automating processes and collects and analyses data to reduce returns. With yayloh, the entire return journey is digital, for customers and retailers. The result is streamlined processes, empowered customer service agents, exceeded customer expectations and reduced returns. yayloh shines for robust data dashboards and datasets that simplify data collection and analysis to quickly understand and take action to reduce returns and optimise return processes. With a Shopify app, direct integrations with many ecom platforms and software, and open APIs for other OMS or ERP integrations, yayloh can handle high transaction volumes and allows for speed of implementation.Starting Price: $40/month (unlimited users) -
17
Cropwin
itk
Our decision support tools and services simplify the management of the profitability of agricultural production, the protection of the environment, and animal health and welfare. Cropwin® offers you the best solution to optimize yield and return on investment by controlling both irrigation and fertilization throughout the season. Which of my fields are underwater and/or nitrogen stress? Locate stressed fields at a glance on the map. Identify the current growth stage of your fields. Benefit from short, medium and long term local weather data. Prepare for periods of water deficits and nitrogen deficiencies for the entire season. Organize your work based on the forecasted key growth stages. Identify the factor limiting your yield. Enter the cost of your actions to estimate the return on investment. Test different crop management strategies and maximize your return on investment. -
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Talisma Knowledgebase
Talisma
Talisma Knowledgebase empowers your customer service staff by providing instant access to critical knowledge at the heart of your operations, reducing operational costs and improving business efficiency and growth. With Talisma Knowledgebase, service and support groups can continually capture, create, and refine knowledge solutions as part of their daily workflow. As solutions are approved and published to the knowledgebase, they become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web. Users can easily tailor content delivery to different audiences using content rules and branded knowledge article templates. Easily track and report on knowledge articles accessed, categories of knowledge used, questions asked that did not result in a correct answer, customer satisfaction levels, and much more. In addition, detailed information about each knowledgebase visitor’s query is logged in the contact record. -
19
Focus Desk
Focus Telecom
Focus Desk by Focus Telecom is modern, cloud-based issue ticketing and service desk software solution. Feature-rich and scalable, Focus Desk enables users to effectively manage customer issues through a range of communication channels, such as web forms, chat, email, SMS, and phone. By using Focus Desk Ticketing System, orders, inquiries, complaints, returns, and other issues are automatically registered and resolved in a timely and streamlined way. Key features include automatic inquiry registration, ticketing system, processing deadlines, inquiry list, inquiry grouping, inquiry allocation, productivity monitoring, and so much more.Starting Price: $19.00/month/user -
20
CloudPCR
CloudPCR
Never lose a PCR to a bad connection again. CloudPCR works offline & automatically syncs to the central database when online. Our easy form editor allows you to modify the ePCR form without knowing any code. The same full-use CloudPCR app works on any device, so you don’t have to learn different versions of our software for different device types. With all the moving parts of the ems billing process, it’s beneficial that all your systems are automated and integrated so there is no extra wait time for your returns. Our world-class ePCR is fast, easy-to-use, works offline, and submits your PCRs to ems billing automatically. We utilize top-of-the-line API‘s and other services to match your patients to the proper insurance information. Our portals and reporting allow tight track of all aspects of the ems billing process. -
21
The Smart Director
Continental Computers
“The Smart Director” has been designed from the ground up with customer service as a priority. We know the importance of servicing our clients. Our products have built in tools allowing our client to submit a service request never picking up the phone. We are just a click away. Submit a service request with the Live Request tool and we will return the average wait time in which you can expect a return call. Just as you are, we also are available 24/7 to begin the process of addressing your needs. Send a service request anytime and we will be with you as soon as possible. Requests received after business hours, on weekends and holidays will be recorded and addressed the next business day. The CCCMail tool allows us to communicate effectively with our clients by sending messages that can be viewed from inside all of our products. Examples include announcing our holiday hours and important inclement weather conditions affecting our area. We want you informed. -
22
ZigZag
ZigZag Global
Through our intelligent returns platform and our global carrier network, we provide personalized returns solutions for your customers, using our vast experience and unrivaled customer service. We help retailers save the sale and boost your retention and loyalty with meaningful data insights, and better visibility that means smarter returns, for retailers, customers, and the planet. Cut costs and make a positive difference with ZigZag, our eco-friendly returns reduce carbon emissions and paper waste. Returns can eat into your profits, but with ZigZag, you can finally bite back. We make it easy to introduce paid returns and our fast service gets your products back on sale quickly. Maximize your revenue and minimize your costs with ZigZag. -
23
Milvus
Milvus
We are an intelligent HelpDesk, we will optimize management processes, increase the productivity of your team and increase the efficiency of your support. Offer more possibilities to your customers, opening tickets from different devices. Have more flexibility to configure your customers' SLA in a unique, simple and direct way. Use the mobile app of the inventory management system and ensure the good management of IT assets, through the monitoring and total control of the entire equipment park of your customers wherever and whenever you want. Increase the productivity of your technical support team with intelligent and automated inventory control , see some of the resources. Optimize your management and relationship with your customers! Get alerts of key machine features on your dashboard. Workflow, automation and ticket triggers. Password Vault, satisfaction survey, ticket scheduling, follow customer, service catalog, follow ticket, ticket conference, advanced dashboard.Starting Price: $25 per month -
24
Alibaba Cloud Compute Nest
Alibaba Cloud
Compute Nest is a Platform as a Service (PaaS) solution Alibaba Cloud provides for service providers and their customers to manage services. Service providers can publish private services on Compute Nest, and their customers can deploy these services easily. Service providers can also publish fully-managed services where they can implement hosted O&M for the resources of their customers. Compute Nest provides service capabilities to cater to each stage of the lifecycle management of services. Service providers can manage different stages using different functional modules based on their requirements. This helps service providers improve operational efficiency, reduce operating costs, and provide simple and convenient services for customers. Deploys cloud resources and software automatically to lower the deployment threshold. -
25
AnswerWise
Oxynus Technologies
AnswerWise is a stunningly simple AI layer for your customer support that helps deflect your common support queries while providing a seamless support experience for your customers. Customers submit their question on the AnswerWise widget placed on your product dashboard or support page. AnswerWise uses machine learning to understand your customer's query and finds the most relevant answers from your existing knowledge base. Customers browse through the articles suggested and if the answer is found, they can indicate the same or submit another question. If customers still need help, they can contact the support team on any available channel including email and chat. AnswerWise integrates directly with popular customer support/helpdesk/live chat softwares to sync knowledge bases and handoff support tickets. Transform your customer support to optimize towards an AI first approach that prioritizes deflection while also ensuring a seamless customer service experience.Starting Price: $99 per month -
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Work with our experts to define a winning strategy, perform advanced analytics to gain new insights, and use those insights to improve promotions, product mix, and profits. Improve your bottom line with actionable sales insight from POS and loyalty data. Gain a better understanding of how to optimize promotions to improve sales. Fine-tune product assortment and provide the right offer to customers, every time. Analyze the root cause of sales performance changes for products, departments, or stores. Get up and running quickly with services for implementation, user training, and change management. Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey. Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.
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27
Mikkom
Mikkom
Mikkom’s online booking solution is one of the most flexible in use today. Whether generating its own appointment settings or responding to direct feeds from 3rd party legacy systems, the service seamlessly matches any “look and feel” to the brand identity ensuring client confidence in the booking process. mCB gives the unparalleled ability to implement complex booking diaries. Easily link locations, services and resources, set up requirements for access to different types of service and even automate the distribution of associated documentation - all with inbuilt, multi-language, automatic notifications and cancellation options to ensure the minimum of missed appointments. Mikkom’s online booking system includes in-built reports to track key info, crucial in ensuring a smoothly run and efficient operation. Ease the extraction of critical information, facilitate the detailed analysis of booking trends and access methods, refine and target the services offered. -
28
AdaptiveU
AdaptiveU
Free learning platform, which lets you create courses, deliver and track progress. Empower new employees and simplify onboarding with custom training resources. Increase retention and LTV of your customer by guiding them with your product features. Empower new employees and simplify onboarding with custom training resources. Add videos, documents, quizzes in the form of lessons and courses. Channels are the chunk of intermediaries that take the product/service from the manufacturer/creator and deliver it for the consumption of end-users. Many businesses sell through distribution or multiple channels as they help bring their products or services to the market. Channel training needs you to develop customized training modules for different aspects. For example, modules focused on teaching distribution sales techniques would include training on time and territory management; development of distributor capture plans; creation of unique sales programs.Starting Price: $99 per month -
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Revers.io
Revers.io
We are committed to simplifying the after-sales experience for distributors and consumers. Optimize the upgrading of your returns and reduce your logistics costs thanks to intelligent management. Your customers make their purchase with confidence thanks to the simplification of the return process and the transparency of the follow-up of their file. The Revers.io platform is aimed at distributors and brands who want to use a state-of-the-art solution to manage their returns. Offer an online return portal for your buyers to return their products with just a few clicks. Your after-sales procedures are configured in the platform and applied automatically to each request. From store to e-commerce, Revers.io provides transversal processing of your return files. You finally have the data you need to manage your after-sales management and be proactive in your decisions.Starting Price: $99 per month -
30
LiveHelp
Sostanza
Thanks to our collaborations with many companies we have acquired experience in Digital Customer Care in many different markets. Listen to your clients and implement Customer Centricity: remain up to date with Facebook, Instagram , Twitter and Google My Business with a single interface and improve your online reputation. LiveChat allows real time communication with your clients, choosing from a fast approach with the Chat, a human approach with the VideoChat or an emotional one with the VoiceChat. Communication with clients from any platform: operators can provide assistance from Mobile, via the LiveHelp App or from any application. All conversations whatever channel they come from are routed into the LiveHelp Suite and assigned to operators based on custom parameters.Starting Price: $5.90 per user per month -
31
VI Service Desk
Velocity Integrations Software
The VI Service Desk is an IT Help Desk system built exclusively for HCL Notes/Domino®. It integrates seamlessly, giving you the highest ROI and lowest TCO. Create a Service Catalog with the Incident, Problem, Change, and Request Management processes or start using the VI Service Desk as a traditional help desk ticketing system and turn on features as you grow. Our new SLA Engine allows you to define start, pause, and stop conditions for SLAs based on ticket conditions. Define SLA Milestones based on a percentage of the expired SLA duration to automatically send notifications to the appropriate personnel. Implement the VI Service Desk on a global scale as a central web-based application, a replicated Notes application, or both. Access the application through the Notes client, all major browsers, iPad, and other mobile devices. Utilizing proven Domino security features, the VI Service Desk allows for security configuration based on user, group, and roles.Starting Price: $900 one-time payment -
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12Return
12Return
12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system powers an all-in-one returns management service for (retail) brands in cross-border commerce. Prepared for global returns In its core 12Return has been designed with global returns in mind. 12Return is the single returns solution for your global Direct-to-Consumer business. No one-size-fits-all You have personal access to your account settings. You are free to set up return policies, return reasons, emails, carriers, logistics routes, and so much more. Multi-language customer interface Everything customer-facing, the return portal, emails, return reasons, and documents, can be set up in 9 different languages. It works with any system Of course, 12Return works with popular systems like Shopify. But that's not all. Our suite of APIs gives you all flexibility to work with any system in your supply chain.Starting Price: € 495 per month -
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CloudApper Desk
CloudApper
CloudApper Desk is a modern and affordable ticketing app designed to support your customers and help grow your business. This robust application streamlines customer support management by providing you with a powerful dashboard and simplified ticket management, with the mobility you need to improve responsiveness. When it comes to understanding your business, capturing and analyzing information is key. CloudApper Desk enables you to identify common issues, creating opportunities to improve your products/services and strengthen your business. Reputations are often defined after-sales service. Wow your customers with CloudApper Desk by monitoring activities, assigning tickets, and enabling rapid response right from a mobile device. Make your customer service management faster and more efficient by keeping data centralized with CloudApper Desk. This information is used to provide an intuitive dashboard where users can see recent tickets, the latest replies, and more. -
34
Zed-Service
Zed-Axis Technologies
Zed-Service™ is a world-class customer service CRM software with intelligent reporting and analytics dashboard. Zed-Service™ allows you to keep pace with industry growth with scalable service management solutions. Drive growth by automating your operations, improving after-sales services, and handling field services and warranty management, all through a unified platform. Zed-Service™ is primarily meant for industries needing after-sales service and repair management. Processes like walk-in service, on-site service, and Return-to-Bench (RTB) can be streamlined effortlessly to improve profitability and brand image. A one-stop solution for after-sales service management that works across industries and verticals, including, telecommunications, health & wellness, consumer electronics, home appliances, computer hardware & networking, and power technology. Incorporated warranty claim management software for improving customer experience. -
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Accura Sales Order
Accura Software
Handles order processing and invoicing of customers. The order processing system allows invoices to be created directly or through a separate automated or manual fulfillment process. Stocked inventory items can be allocated at the time of order or during order fulfillment. Order entry handles complex order processing needs such as customer item cross referencing allowing entry of orders using customer's part #s, commission calculation based on user defined rules, price calculation based on user defined rules, per line item discounts, per line item drop shipment, and many others. Partial shipments of orders automatically generate back orders. Create invoices automatically from sales orders as goods are shipped or services are performed. Straight invoices can also be created directly without using sales order. Returns of goods can be created by copying the original invoice to avoid manual entry. -
36
RT Locator
RT Systems
RT offers an Automotive Sequencing solution that can operate as stand-alone software or as a fully integrated module within RT Locator WMS. RT’s Automotive Sequencing is flexible and offers many sequencing methods. RT has continually improved the functionality over the past 20 years. The RT difference is in our relationship and service level with its customers. RT will adapt our software to meet your unique requirements. RT listens to our customers’ needs and turns around requests quickly. Dynamic store rules available based upon velocity, home locations, customer-specified business rules. Manage Empty Trailers and Create Directed Tasks for Empty Returnable Containers. Customer Service can Monitor Drivers ETA’s and History for each Active Trip. Historical Velocity (User Selected Date Ranges), Predicted Future Velocity, New Products Added. -
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EcholoN
mIT solutions
Customer-oriented and effective through all levels: EcholoN, the Service Management Software Suite, is a comprehensive solution for service, support and customer care. You want full control of your system and operate your service management solution completely in your home. You favor a cloud solution without burdening your infrastructure and operate your service management software in the EcholoN cloud. All you have to do is enter a new license key. Your recorded data and the stored workflows are retained and are available directly for further processing. After the license has been entered, you can start directly with the new options. Each workstation has different requirements, which are better supported by a native application. Depending on the application, role and location you can work with a native iOS or Android app, offline and without receiving in the field service. The web app is designed for working online on all devices.Starting Price: $5000 one-time payment -
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AppHelp
AppDirect
Customers have different support needs at different stages of their digital journey. Become the trusted advisor to your customers with training solutions to help them adopt new services, or help them maximize their solutions with ongoing support. Offload your productivity support operations so you can focus on your core business for digital transformation. AppHelp offers a variety of migration, onboarding, and ongoing support solutions to help you meet and exceed requirements for both Microsoft and Google’s Cloud Partner Programs. Help your SMB customers save on on-site IT costs with a comprehensive Help Desk solution. Diagnose and troubleshoot issues from cloud applications to networking devices, computers, and more. Power the smart revolution for your business customers by offering holistic IoT solutions consisting of smart and connected devices, apps, and support. AppHelp offers remote support for security products, access control, A/V equipment, and more. -
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Vergic Engage
Vergic
Companies and organizations have invested heavily digitalizing services for their customers, making it easier to access info, products and self-services. It’s used all the time and from all devises. Yet, when a customer want’s to interact or is in need of assistance, they are often forced out of their digital context into a traditional channel like phone or email. The opportunity to help the customer ‘at the moment of need’ in a digital context is then lost and money invested in digital transformation is wasted. As a company you never have to miss any opportunity to sell or serve your digital customers. No matter if your goal is on-line sales, customer support, lead generation or complex support processes; with Vergic Engage you can master the digital customer journey. Any company or organisation, no matter vertical, can define some sort of customer journey. The Vergic Engage Platform will orchestrate that journey while keeping the customer in a digital context.Starting Price: €35 per user per month -
40
next4biz
Next4biz
Business-to-Business (B2B) and Business-to-Consumer (B2C) marketers aim to capture the attention of two different target profiles. While there are many similarities between these two types of marketing, driving prospects from each channel requires different communication approaches in every aspect. Omnichannel Customer Communication is one of the “must-have” features of new contact center technology. This new concept allows your company to interact with your clients via all channels. On top of the standard methods (telephone, email, web), your customers may contact you via the new media channels such as self-service, social media, or chat. Low Code means that you don’t have to code or have technical skills for process design. You can simply design your application interface and workflows from the design interfaces instead of undergoing complicated coding tasks.Starting Price: $75.00/month/user -
41
CASH Service Management
Mentor
CASH is an integrated and expert system providing a complete solution to streamline service management organizations. With up to the minute information, CASH gives you the ability to provide outstanding service cost-effectively, on time and in full – every time. It is modular, flexible and scalable and with expert implementation consulting and comprehensive support your return on investment is rapid and measurable. The fully integrated design of CASH eases information flow so streamlining business processes and reducing communication costs. By automating many processes, CASH releases time in the business providing significant administration savings. It is easy to operate with a familiar Microsoft look and feel and customizable reports provide the clarity of information rather than confusing data. Performance, efficiency and profitability monitoring is at your finger tips as it’s an automatic by-product of the process. -
42
TailorPad
Smart Solutions
With over 15 years of service to custom fashion industry, TailorPad has evolved enough to let you control your business with ease and confidence. It will instantly equip you with tools to manage the modular lifecycle of your products so you can keep your promise of quality and service to clients. They will return to you for a truly error-free professional experience. It is by far the most enabled ERP system for the fashion industry. Thanks to cloud technology, TailorPad can be configured to work with organizations having multiple branches in same city to multiple stores in different countries having diverse pricing, products and people with far less IT investment. Live data from all units gets consolidated and synced in real-time. Exercise better control over your global custom fashion business from anywhere, anytime. Supports multiple retail stores, production units & warehouses.Starting Price: $20 per month -
43
LiveCaller
LiveCaller
Communicate directly with your web visitors via live-chat, web-calls, and co-browsing no matter where you or they are! LiveCaller is the answer! We’re the solution to all the customer service Issues you might not have realized you had. Customers can exchange messages, files, and rate customer service. Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Combines communications from different messenger platforms into a single dashboard. Simply enter your phone number and preferred call time, customer service will call you. Allows agents and customers to collaboratively 'browse' a website. We know the importance of direct communication with your web visitors. Our software is designed to enable you to make contact with them in a variety of ways, all from inside ONE system. You need to talk to your web visitors, we make it happen.Starting Price: $14 per user per month -
44
Elementool Help Desk
Elementool
Customer service is part of the company's marketing plan. Good customer service is the best way to make happy customers. The key to successful growth is to keep customers satisfied along the way. Obtaining a new customer requires 5 times more effort than keeping an existing one. Showing your clients that you delivered what you promised will distinguish you from your competitors and improve customer loyalty. Your clients want to receive high quality products, but more than that they want to get fast and accurate service. A proper Help Desk system will enable you to have control over your customer support process. It will prevent support calls from getting lost or fall through the cracks, will make sure that everything is tracked through to resolution, improve customer satisfaction and most importantly boost the morale of your support team. Implementing a new Help Desk service doesn't have to be expensive or resource-consuming. It also doesn't require any technical knowledge. -
45
RMAportal
RMAportal
RMAportal is a leading cloud-based Returns Management Software for implementing your own ready-made, ready-to-use, self-service RMA Processing System (Return Merchandise/Material Authorization) & better Repair-Tracking of OEM and durable goods. Our Returns Management Software solves the missing reverse-logistics side of your sales from your branded online ecommerce store, other online sales like eBay, Facebook Marketplace, etc, even including those from your offline channels. An invaluable benefit that vendors get from using our system is appreciation from their high-value customers for providing them with a world-class repair-tracking interface that is available 24x7. In addition, an improved overall "brand" & better dependability image help our clients attract new loyal customers. Join many other companies - domestic and around the world, that are reaping the benefits of our proven and battle-tested RMA and repair-tracking solution.Starting Price: $0 -
46
ProProfs Knowledge Base
ProProfs
ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.Starting Price: $6 per user per month -
47
Spiraldesk
Spiraldesk Holdings
Spiraldesk is a web-based multi-brand helpdesk, that manages customer service and communication for companies which operates with multiple entities, profit centers, locations, products or brands. Companies run multiple non-connecting business units with the same top management. Spiraldesk acts as a single platform to monitor the customer service process in each entity, even if they have a separate process for each of them. A business unit could be using a certain set of applications like a CRM, to ease their process. Classify your tickets based on brands, products, companies, locations or clients and see it in one place. Create custom filters and access them easily from our web interface and the mobile app. Tag your tickets based on subject, contents, customer, etc and access them in a click.Starting Price: $10 per user per month -
48
EnrichAI
EnrichAI
Get hold of industry-specific components, custom applications for different interfaces, third-party applications, large-scale cloud solutions and much more for your business. Get end-to-end solutions and services on your Cumulocity IoT platform, to improve your business’ visibility, implement sure-shot strategies, and build adaptive capacity for the future. Surpass the power of the human eye by leveraging our Computer Vision products. Interpret and understand the complex world of visuals, collect refined data, and accelerate business growth. Get custom turnkey software, big-data analytics solutions, develop next-gen operations and digital roadmaps, deploy scalable and interoperable solutions, and much more. -
49
monday service
monday.com
monday Service is an AI‑first enterprise service management platform that centralizes and automates all aspects of service operations across IT, HR, facilities, and business teams. It features a built-in AI agent that instantly resolves requests by leveraging ticket history and knowledge bases, while smart tools like auto‑categorization, intelligent routing, and AI‑driven response suggestions streamline ticket handling. Teams can manage tickets from multiple sources within a unified board, escalate incidents, and collaborate across departments through customizable workflows. Self‑service is enhanced with a customer portal hosting request forms, knowledge articles, and categorized resources accessible via a unique external URL. Dashboards and real‑time reports offer comprehensive insights into ticket trends, performance metrics, and service bottlenecks, helping teams proactively address operational issues.Starting Price: $27 per month -
50
Thrio
Thrio
Whatever the size or shape of your enterprise, however many agents you have, whether it’s customer service, sales, or care you provide, our cloud contact center platform helps you stay at the heart of the conversation. A sales and customer care world where agents are happier and infinitely more productive. Where every single customer leaves satisfied and intent on returning. Where every service provider and enterprise has access to sophisticated cloud technology that’s neither hard to use, nor painful to upgrade. A platform architected specifically to reduce cost, vendor hassles, and integration headaches. Tech that’s flexible enough to be used exactly how you need. With an eye towards minimal downtime. Thrio handles inbound and outbound voice, SMS, chat, email, and social interactions. Our unified routing engine brings together these channels within a powerful native workflow automation framework. It’s hybrid communication at its finest.Starting Price: $89 per month
