Audience
OEMs, Insurers, Third Party Logistics, and Service Depots
About ServiceManager
ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provides a configurable workflow management system and a powerful set of reporting tools. Whether ServiceManager is implemented as a point solution or used to support end-to-end returns, service and repair, the platform enables seamless workflow and reporting across the entire service organization.
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Key Features:
Intuitive Work Order Management
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Company Information
ServiceCentral Technologies
Founded: 1991
United States
www.servicecentral.com
Videos and Screen Captures
Create Work Order
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
ServiceManager Frequently Asked Questions
ServiceManager Product Features
Asset Tracking
Activity Tracking
Supported
Audit Trails
Supported
Barcoding / RFID
Supported
Checkout / Check-In
Supported
Disposal Tracking
Supported
Inventory Management
Supported
Service History
Supported
Depreciation Tracking
Not Supported
Location Tracking
Not Supported
QR Codes
Not Supported
Reservations
Not Supported
Field Service Management
Billing & Invoicing
Supported
Contact Database
Supported
Customer Database
Supported
Dispatch Management
Supported
Inventory Management
Supported
Mobile Access
Supported
Payment Collection in the Field
Supported
Quotes / Estimates
Supported
Service History Tracking
Supported
Work Order Management
Supported
Contract Management
Not Supported
Electronic Signature
Not Supported
Routing
Not Supported
Scheduling
Not Supported
Time Clock
Not Supported
Inventory Control
Allocation
Supported
Barcoding
Supported
Cost Tracking
Supported
Forecasting
Supported
Item Management
Supported
Order Management
Supported
Procurement Management
Supported
Reorder Management
Supported
SKU / UPC Codes
Supported
Serial Number Tracking
Supported
Supplier Management
Supported
Inventory Management
Alerts/Notifications
Supported
Barcoding / RFID
Supported
Forecasting
Supported
Kitting
Supported
Manufacturing Inventory Management
Supported
Mobile Access
Supported
Multi-Channel Management
Supported
Product Identification
Supported
Reorder Management
Supported
Reporting/Analytics
Supported
Retail Inventory Management
Supported
Supplier Management
Supported
Inventory Optimization
Not Supported
Warehouse Management
Not Supported
Order Management
Back Order Management
Supported
Catalog Management
Supported
Inventory Management
Supported
Order Fulfillment
Supported
Returns Management
Supported
Shipping Management
Supported
Order Entry
Not Supported
Order Tracking
Not Supported
Recurring Orders
Not Supported
Special Order Management
Not Supported
Packaging
Inventory Management
Supported
Quotes / Estimates
Supported
3D Modeling
Not Supported
Asset Library
Not Supported
Drafting
Not Supported
For Manufacturers
Not Supported
In-Store Visualization
Not Supported
Palletization
Not Supported
Specification Management
Not Supported
Supply Chain Management
Electronic Data Interchange
Supported
Import / Export Management
Supported
Inventory Management
Supported
Order Fulfillment
Supported
Order Management
Supported
Shipping Management
Supported
Supplier Management
Supported
Demand Planning
Not Supported
Sales & Operations Planning
Not Supported
Transportation Management
Not Supported
Warehouse Management
Not Supported
Warranty Management
Eligibility Verification
Supported
For Manufacturers
Supported
Parts Management
Supported
Policy Management
Supported
Product Registration
Supported
Repair Management
Supported
Returns Management
Supported
Service Management
Supported
Warranty Tracking
Supported
Contract Management
Not Supported
For Field Service
Not Supported
For General Contractors
Not Supported
Work Order
Customer Database
Supported
Dispatch Management
Supported
Inventory Control
Supported
Job Management
Supported
Quotes / Estimates
Supported
Task Management
Supported
Contract Management
Not Supported
Preventive Maintenance
Not Supported
Recurring Appointments
Not Supported
Routing
Not Supported
Scheduling
Not Supported
Workflow Management
Access Controls/Permissions
Supported
Approval Process Control
Supported
Business Process Automation
Supported
Calendar Management
Supported
Compliance Tracking
Supported
Configurable Workflow
Supported
Customizable Dashboard
Supported
Document Management
Supported
Forms Management
Supported
Mobile Access
Supported
Task Management
Supported
Third Party Integrations
Supported
Workflow Configuration
Supported
Graphical Workflow Editor
Not Supported
No-Code
Not Supported
