Rev.io PSA

Pros: Rev.io offers a great deal of adaptability within it's matrix views. We have been able to implement task specific matrices that have increased overall productivity and efficiency. The tech support team is knowledgeable and friendly. They work diligently to find resolutions to the problems they are presented with and follow up with solutions and answers.

Cons: Rev.io does not offer extensive integrations with web-based selling platforms. We operate as a wholesale distributor, not a service company, and having the ability to directly integrate with our web sales would be game-changing!

Overall: Rev.io has offered us a robust system to manage our daily operations. We are able to track inventory, monitor sales, create invoices, schedule marketing emails and meet our customer's needs all in one location.

Pros: 1) Ease of Use. Wayfinding is the best and makes onboarding new users really quick! 2) Quote to SO to Purchasing/Inventory Control to Job Costing to Invoicing. All in-one solution. 3) Matrix - powerful tool for managing our business 4) Very open to suggestions for improvements that relate to our industry.

Cons: Nothing major. Many additions and improvements have been made over the years. There are a few more things that need some fine tuning as it relates to our specific industry to make an already great product fantastic! Tigerpaw/Rev.io has always been open to user suggestions (See Pro #4)

Overall: Very positive. I would highly recommend to similar companies such as ours. Support is very important to us and Tigerpaw/Rev.io has delivered each and every time. Blaine, our advocate, has been really great to deal with.

Pros: All-in-one solution for running our entire business.
Great company, great people, great support.
Good integration with Quickbooks Online.
Every part of our company can get value from the software.

Cons: They haven't kept up with the industry, but made some changes in the last couple years to remedy that.
Not as many integrations with 3rd party products as some of their competitors.

Overall: We have gotten a ton of value from Tigerpaw since we started with them in 2010. Like any software, it isn't perfect and we have had to find creative work around to some issues. But, overall, the software has helped our business and the company has been a great partner of ours.

Pros: Managed upgrades save me time from upgrading server and pc clients manually.

Serverless deployment allowed in capital server expenditures. Tigerpaw has seemed to have a renewed interest in product development and is rolling out changes faster than ever.

Cons: Multiple Sign-in procedure is tedious.
Sign in to Azure AD required then tigerpaw additionally.
Can lag at times.
No access to backups.

Overall: Good overall experience, support has been helpful whenever issues arise, experienced some difficulties with specific integrations but support worked diligently to resolve them.

Less time managing upgrades is a plus. Tigerpaw one was part of our serverless plan to assist in a distributed workforce.

Pros: Lot's of software features to run your sales and service related business and maintaining serialized customer assets.

Cons: Some screens are remain designed for small desktop resolutions, such as the Purchase Order Wizard.

Overall: If you are looking for a feature rich windows based business automation system, Tigerpaw deserves a look.