Audience

Companies and organizations seeking a customer service solution to increase customer satisfaction and operational efficiency

About Vergic Engage

Companies and organizations have invested heavily digitalizing services for their customers, making it easier to access info, products and self-services. It’s used all the time and from all devises. Yet, when a customer want’s to interact or is in need of assistance, they are often forced out of their digital context into a traditional channel like phone or email. The opportunity to help the customer ‘at the moment of need’ in a digital context is then lost and money invested in digital transformation is wasted. As a company you never have to miss any opportunity to sell or serve your digital customers. No matter if your goal is on-line sales, customer support, lead generation or complex support processes; with Vergic Engage you can master the digital customer journey. Any company or organisation, no matter vertical, can define some sort of customer journey. The Vergic Engage Platform will orchestrate that journey while keeping the customer in a digital context.

Pricing

Starting Price:
€35 per user per month

Integrations

API:
Yes, Vergic Engage offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

Vergic
Sweden
www.vergic.com/vergic-engage-platform/

Videos and Screen Captures

Vergic Engage Screenshot 1
Other Useful Business Software
Ship Agents Faster Icon
Ship Agents Faster

Transform your applications and workflows into powerful agentic systems at global scale.

Gemini Enterprise Agent Platform lets you rapidly build, scale, govern and optimize production-ready agents grounded in your organization's data. The platform enables developers to build custom or pre-built agents for virtually any use case. New customers get $300 in free credits.
Start Free

Product Details

Platforms Supported
Cloud
Training
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Vergic Engage Frequently Asked Questions

Q: What kinds of users and organization types does Vergic Engage work with?
Q: What languages does Vergic Engage support in their product?
Q: What kind of support options does Vergic Engage offer?
Q: What other applications or services does Vergic Engage integrate with?
Q: Does Vergic Engage have an API?
Q: What type of training does Vergic Engage provide?
Q: How much does Vergic Engage cost?

Vergic Engage Product Features

Chatbot

Prediction Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Context and Coherence Not Supported
Payment Integration Not Supported
Call to Action Not Supported
Inline Media / Videos Not Supported
Social Media Integration Not Supported
Sentiment Analysis Not Supported
Reporting / Analytics Not Supported
Human Takeover Not Supported
Ready-made Templates Not Supported

Customer Service

Live Chat Not Supported
Appointment Management Not Supported
Self Service Portal Not Supported
Queue Management Not Supported
Workflow Management Not Supported
Surveys & Feedback Not Supported
Knowledge Base Not Supported
Alerts / Escalation Not Supported
Performance Metrics Not Supported
Call Center Management Not Supported
Virtual Assistant Not Supported
Social Media Integration Not Supported
Email Management Not Supported