Audience
Retail Management solution for businesses
About SupportSync
Our RMA software helps small to medium-size businesses handle product returns in an efficient, customer-friendly way. Track returns, quickly view customers' service history, and get real insight on why your products are coming back and how your team is performing. Returns tracking, Parts requests, testing, reports, customer information and more in one system. Everything you need to know about the status of your returns operation, right at your fingertips. As your team members perform tasks, returns automatically move to the next step of the process so your customers are always informed of the current status. It's always clear where any return is in the process, to you and your customer. Run reports on testing, cases, returns, parts requests, shipping, user activity and much more. Drill down by specific criteria such as date ranges and products to get the exact data you need.
Other Popular Alternatives & Related Software
Return Prime
Return Prime is your best returns app and helps you manage all your returns, exchanges, and refunds in one place. It lets your customers request a return and exchange on their own, helping you reduce your support queries and build trust. You can send return labels to email and refund customers instantly via Gift card, discount code, or to their cards.
The app is rated 5 stars on the App Store and is being trusted by thousands of merchants across the globe. One of the most important elements for any app is its customer support and this can be verified easily from our reviews. Do take a look and trust us to solve your returns and exchange problems in no time. Make use of Live chat to get instant answers and solutions.
Learn more
ReverseLogix
ReverseLogix is the only end-to-end return management system that lets you initiate returns, configure return processing, and even handle repairs. Your complex returns require nuanced solutions, but you can’t find a system that can handle the job.
Initiate Returns:
• Set up a self-service returns portal integrated with your current systems.
• Maintain visibility and control over returns by connecting the customer-facing portal with your commerce platform and warehouse operations.
Process Returns:
• Set up standardized warehouse workflows to maximize recovery.
• ReverseLogix lets you configure workflows for different channels and product SKUs to quickly: Verify the return, Inspect the product, Grade the product
Repair Returns:
• Set up guided workflows to identify and fix repairable products.
• ReverseLogix includes a configurable repairs management module so you can recoup the cost of damaged returns
Learn more
SMART Software
Field service management software for every industry. From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management, and reporting boosts your bottom line. Keep track of all aspects of Service Issues, from ticketing and technician routing to inventory control and vehicle maintenance. We forecast vault cash differently than any processor or ATM software on the market. Our customers are returning 20% of their vault cash using ATM SMART. SMART includes a fully integrated, powerful, and successful CRM solution to manage the relationships with your customers, vendors, and sales prospects.
Learn more
EZRentOut
EZRentOut simplifies equipment rental operations by centralizing bookings, inventory tracking, availability, and billing. From quoting to returns, EZRentOut gives rental businesses full control and visibility, helping optimize order management and customer satisfaction.
Learn more
Pricing
Starting Price:
$29.50 per user per month
Free Trial:
Free Trial available.
Integrations
Company Information
SupportSync
Founded: 2015
United States
www.supportsync.com
Videos and Screen Captures
Other Useful Business Software
PRTG Catches Network Issues Before They Cause Downtime
Reactive troubleshooting usually means hearing about a problem from frustrated users, not your monitoring tool. PRTG sets threshold-based alerts across devices, servers and applications, notifying your team by email, SMS or push the moment a metric crosses a set limit. That means catching a failing disk or overloaded server before it becomes an outage and getting time back from firefighting. Start a free trial and set your first alerts today.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
SupportSync Frequently Asked Questions
SupportSync Product Features
Customer Service
Alerts / Escalation
Supported
Knowledge Base
Supported
Performance Metrics
Supported
Self Service Portal
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Live Chat
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Inventory Management
Alerts/Notifications
Supported
Barcoding / RFID
Supported
Manufacturing Inventory Management
Supported
Mobile Access
Supported
Multi-Channel Management
Supported
Product Identification
Supported
Reporting/Analytics
Supported
Retail Inventory Management
Supported
Warehouse Management
Supported
Forecasting
Not Supported
Inventory Optimization
Not Supported
Kitting
Not Supported
Reorder Management
Not Supported
Supplier Management
Not Supported
Retail Management
CRM
Supported
Commission Management
Supported
Email Marketing
Supported
Employee Management
Supported
Loyalty Program
Supported
Mail Order
Supported
Merchandise Management
Supported
Multi-Location
Supported
Order Management
Supported
Purchase Order Management
Supported
Reporting/Analytics
Supported
Returns Management
Supported
eCommerce
Not Supported
