Audience
Organizations in need of a Help Desk solution
About Znuny
Ticketing often involves working with a wide variety of different classes of data. A ticket can contain anything from general inquiries to confidential personnel data. That is why Znuny has a thorough concept of rights and roles that regulates access to individual areas. As the center of your communication with customer Znuny uses different entities to interact with. Znuny offers the possibility to tie business processes and tickets together. This way, business processes can first be designed in the system and then be implemented within the tickets. This knowledge database is also integrated into the customer self-service portal and can be accessed by customers at any time.
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Pricing
Starting Price:
Free
Free Version:
Free Version available.
Integrations
API:
Yes, Znuny offers API access
No integrations listed.
Company Information
Znuny
Founded: 2012
Germany
www.znuny.org/en
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
Znuny Frequently Asked Questions
Znuny Product Features
Help Desk
Customizable Branding
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Knowledge Base
Supported
Multi-Channel Communication
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Document Storage
Not Supported
Interaction Tracking
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
