Audience

Companies looking for a customer support platform

About Spiraldesk

Spiraldesk is a web-based multi-brand helpdesk, that manages customer service and communication for companies which operates with multiple entities, profit centers, locations, products or brands. Companies run multiple non-connecting business units with the same top management. Spiraldesk acts as a single platform to monitor the customer service process in each entity, even if they have a separate process for each of them. A business unit could be using a certain set of applications like a CRM, to ease their process. Classify your tickets based on brands, products, companies, locations or clients and see it in one place. Create custom filters and access them easily from our web interface and the mobile app. Tag your tickets based on subject, contents, customer, etc and access them in a click.

Pricing

Starting Price:
$10 per user per month
Pricing Details:
Billed annually
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Spiraldesk Holdings
India
www.spiraldesk.com

Videos and Screen Captures

Spiraldesk Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

Spiraldesk Frequently Asked Questions

Q: What kinds of users and organization types does Spiraldesk work with?
Q: What languages does Spiraldesk support in their product?
Q: What kind of support options does Spiraldesk offer?
Q: What type of training does Spiraldesk provide?
Q: Does Spiraldesk offer a free trial?
Q: How much does Spiraldesk cost?

Spiraldesk Product Features

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration