Audience

Customer support teams and companies seeking a solution to setup a complete call management system

About Mojo Helpdesk

Simplify customers and employees support with a help desk software deployed in minutes at a fraction of the cost. Still using spreadsheets and emails for requests? Mojo Helpdesk will free them and put them all in one place. Cut down incoming requests with the built-in knowledge base. Mojo keeps things organized. Tickets can be assigned and tagged. Mojo automation can do all this automatically. Mojo Helpdesk is an easy to use cloud ticket tracking that helps companies provide superior employee & customer service at a lower cost. Over 10 years ago, Metadot, the Mojo's parent company needed a help desk that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for organization like yours, and today thousands of businesses ranging from tens to hundreds of agents use Mojo Helpdesk to serve their customers and employees daily.

Pricing

Starting Price:
$29 per user per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Metadot
Founded: 2006
United States
www.mojohelpdesk.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online

Mojo Helpdesk Frequently Asked Questions

Q: What kinds of users and organization types does Mojo Helpdesk work with?
Q: What languages does Mojo Helpdesk support in their product?
Q: What kind of support options does Mojo Helpdesk offer?
Q: What other applications or services does Mojo Helpdesk integrate with?
Q: What type of training does Mojo Helpdesk provide?
Q: Does Mojo Helpdesk offer a free trial?
Q: How much does Mojo Helpdesk cost?

Mojo Helpdesk Product Features

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
IT Asset Management Supported
Interaction Tracking Supported
Knowledge Base Supported
Known Issue Management Supported
Multi-Channel Communication Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Community Forums Not Supported
Incident Management Not Supported
Live Chat Not Supported
Multiple Brands / Products Not Supported