Alternatives to Parloa
Compare Parloa alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Parloa in 2024. Compare features, ratings, user reviews, pricing, and more from Parloa competitors and alternatives in order to make an informed decision for your business.
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IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
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CallFinder
CallFinder
CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business. We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses across a wide range of industries. We like to think of ourselves as the speech analytics experts because, well, that’s all we do. We’re all about delivering a truly different software experience. You never get something that’s out-of-the-box. On purpose. Our Managed Client Services support is a differentiator that none of our speech analytics competitors offer. Your CallFinder Analyst becomes an integral part of your QA team, and you will work with your Analyst on a recurring basis to optimize CallFinder to meet your evolving business needs. -
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Dialfire
cloud IT Services
Dialfire is a cloud-native telephony platform for inbound and outbound phone campaigns. It comes with an extremely fast predictive dialer, which allows for up to 3 times more contacts to be called within the same amount of time in comparison to manual dialing. In addition to its dialing speed, the extremely user-friendly solution offers workflow automation, extensive real-time reports, statistics and monitoring for full transparency and control, while APIs ensure a smooth integration with existing infrastructure. Complete inbound or outbound campaigns can be set up within minutes, directly from the browser, without any installation and still allowing for full personalisation. Dialfire is developed in Germany backed by over 25 years of experience in the call center industry. For more info check out -
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CallShaper
CallShaper
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions. -
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Qubicles
Qubicles
We possess all the features needed to run an enterprise contact center or a 5-agent work-at-home business. Our patent-pending blockchain-based solution includes on-demand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also come standard. All the features needed to run your contact center, at an affordable price. Agents earn passive income in the form of Qubicle (QBE) crypto tokens by exceeding performance goals. Our built-in university offers candidates to support, service, and sales training to help them qualify for open positions. Includes an easy-to-use cloud contact center software for inbound, outbound and blended operations of all sizes.Starting Price: $0.02 -
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Five9
Five9
Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.Starting Price: $100.00 per user per month -
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Zendesk
Zendesk
Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.Starting Price: $5 per month per user -
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Zoom Virtual Agent
Zoom Video Communications
Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to accurately understand and instantly resolve issues for customers. Zoom Virtual Agent works around the clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes and handle times for human agents, and drive significant cost savings for organizations. Zoom Virtual Agent integrates seamlessly with various CRM, chat, and contact center platforms. It shines as part of Zoom Contact Center, our video-optimized CCaaS platform that helps businesses deliver prompt, accurate, and highly personalized customer experiences. Self-Service Experience - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization Self-Service Platform - Branding - Automation - Artificial Intelligence - Integrations Responses - Customization - Control - Route To Human -
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SympoQ
SympoQ
Intuitive Customer Support Software built to manage and automate customer service and support activities from a single hub. SympoQ transforms customer support from using separate email inboxes to a robust support customer support system that keeps customers informed and in control of their issues. It can be used as a back-end support ticket software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. Each arrived email message, whether a new message or an email reply is transparently stored into the ticket database. When used as a front-end helpdesk system, both customers and agents can access a dedicated portal with a custom designed layout, additional options, and data required to manage issues and tickets according to their roles and permissions.Starting Price: $10.00/month -
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SentiOne
SentiOne
Boost your customer service from social listening tool to AI conversational bots. Stay up-to-date with online listening and data analytics. Join discussions with online customer service integration. Enhance your customer service with multichannel AI automation. Monitor online discussions that matter to your brand. By finding truly relevant insights with AI-based online listening and data analysis engine, you can fully manage your online brand image. Integrate your social profiles within one online brand management tool. Engage in online discussions with current or potential customers across all web channels to increase customer satisfaction. Redefine customer experience with disruptive technology. Include AI conversational bots into your brand communication and exceed audience expectations.Starting Price: $299 per month -
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TalkForce AI
TalkForce AI
TalkForce AI offers an innovative AI-powered customer care solution designed to enhance customer satisfaction with 24/7 support, streamline operations, and significantly reduce operational costs. By automating routine inquiries, scheduling appointments, and providing friendly and professional support, our AI virtual assistants empower your team to focus on delivering exceptional, personalized service. To address the challenges of high call volumes, the need for 24/7 support, and the desire to allow customer service teams to focus on more personalized interactions without increasing costs. Businesses in the ground transportation industry and other sectors looking to enhance customer service efficiency, reduce operational costs, and provide uninterrupted, high-quality support.Starting Price: $0.30/min (up to 500 Mins/mon) -
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Synthetix
Synthetix
Conversational Customer Engagement powered by AI. Automated and agent-assisted CX channels. Self-service has proven to help deflect customer contact by up to 50%, increase engagement and raise customer satisfaction. Intuitive AI-powered FAQ self-service software from Synthetix offers a fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team. The new paradigm in customer engagement, a Synthetix FAQ Chatbot, or Virtual Agent, can generate new revenues as well as resolve customer queries. Our AI-powered chatbot technology doesn't wait until your customers want to contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with your CRM to personalise their experience, creating leads and tactically escalating them to the most appropriate contact channel. -
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Wizr.ai
Wizr AI
Wizr.ai is a pioneer in AI-powered customer service solutions, transforming customer support through intelligent automation. Founded in 2023 by Sirish Kosaraju (CEO) and Rajesh Padinjaremadam (COO), Wizr.ai enhances customer experience, efficiency, and overall satisfaction. Our core products include CX Control Room, which utilizes customer sentiment analysis for proactive insights, and CX Agent Assist, providing real-time support to empower agents effectively. CX Auto Solve automates routine queries, handling up to 45% of common issues, allowing agents to focus on complex tasks. AI Studio enables businesses to create custom AI workflows tailored to their unique needs. Wizr.ai streamlines ticket management with automated tagging for faster categorization and prioritization. As a generative AI platform for customer support, our solutions drive seamless automation & predictive insights. To learn how these innovative tools can benefit your business, request a demo at Wizr.ai today! -
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Intrado Cloud Contact Center
Intrado
Give call center agents and admins the tools they need to deliver service excellence – first time, every time. Intrado Cloud Contact Center (formerly West Cloud Contact), is an enterprise contact center solution that empowers your call center staff with a sophisticated set of call handling and reporting tools. It offers unlimited scale of users as well as agility and control beyond outmoded telephony. As a cloud-based service, there’s no need to purchase, upgrade and maintain complex on-premises systems and disaster recovery is built in without any extra expense or hardware requirements. You can nimbly handle unpredictable or seasonal call volumes, outmaneuvering your competition and delighting customers. Cloud Contact eases the load on helpdesk and support staff, and you can easily accommodate distributed contact centers, incorporating both facilities-based and home workers – all with full access to centralized management and reporting.Starting Price: $25 per month -
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Neotel
Neotel 2000
With Neotel you can add the CRM module to your Neotel PBX. Telemarketing, customer service tools for contact center as the predictive dialer. Neotel’s virtual PBX has linked 100% of the power of its virtual PBX with the services offered by cell phones so that you can fully benefit from all the advantages offered by this linkage. Call internally at zero cost without limits forever, since they would be between extensions of both landlines and mobiles. In addition, they also benefit from the bonuses contracted from mobile extensions. Finally, with a single bill, you can easily control your fixed and mobile costs. The call center room coordinator will be able to visualize at a glance the status of all his teleoperators, knowing in which status they are, and being able to perform online actions, such as conference supervision, etc. The coordinator will load the database and the system automatically makes the call when it is connected it transfers it to the teleoperator.Starting Price: €12 per month -
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Genesys PureConnect
Genesys
The Genesys PureConnect customer experience application. A flexible, all-in-one CX application that meets your needs. The demands of customer service change constantly. Customers want to engage in the channel that best suits their preferences. And for today’s customer, good service isn’t just nice to have—it’s essential. To give those customers the experience they want takes flexible and reliable contact center technology. The Genesys PureConnect™ application is the only true, all-in-one omnichannel contact center and communications solution recognized as a leader in both cloud and on-premises markets. Get the richest set of capabilities—built from the ground up—to be certain you’re operating with maximum reliability, flexibility and control. Unifying communications across your company reduces complexity, simplifies administration, improves efficiency and reduces total cost of ownership. And doing all of this without disrupting existing systems. -
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Ctalk
Ctalk
Realize the benefits of contact center, IVR, speech recognition, call recording, unified communications, outbound dialing without replacing your existing telephony platform. The Ctalk contact centre system 'wraps around' your existing PBX seamlessly adding features or more capacity. That's why you don't have to rip and replace. Effectively handle more calls and contacts with the same or reduced resources. Significantly reduce your support costs and dependency on I.T. by empowering multiple administrators with on the fly call management. Dramatically Increase first contact resolution. Know who is calling and why, then route to the right agent every time. 24/7 automated services blend seamlessly with proactive outbound calling. -
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Deepdesk
Deepdesk
Empower human agents with AI-powered Agent Assist. Boost concurrency, reduce response times and lower cost for your contact center. Delivering happy customers. Our neural networks are trained with your historic data and provide automated suggestions with the best answers to your customer questions. Results are getting better with every new customer interaction. Increase employees response time and concurrency. Our metric is the number of characters automated per conversation, we measure this in realtime savings. Our AI understands your customer conversations and enables automation of repetitive processes. Making your customers - and your employees - happy, while decreasing operational costs. Deepdesk is your AI customer support automation platform that understands conversations, enables repetitive processes automation and helps in creating satisfied customers with lower costs.Starting Price: €500 per month -
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Salesforce Einstein
Salesforce
If you dream it, the world’s first generative AI for CRM can create it. Get ready. Einstein GPT has entered the chat. Tailor every customer interaction with AI-generated emails, conversations, and offers built on your real-time data. Boost productivity with insights across sales, service, marketing, and commerce embedded in your flow of work. Create new experiences easily with low-code tools to build custom predictions and recommendations, no data scientist required. Guide sellers from prospect to close, forecast accurately with real-time data, and accelerate time to close with conversational intelligence. Deliver personalized experiences and save time with AI built directly into your CRM. Service GPT has everything you need to scale now and drive immediate value. Personalize engagement, grow relationships and revenue with real-time insights, orchestrate intelligent journeys, and make timely recommendations. -
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HCL IntelliService is an AI–based services optimization platform that transforms customer service into customer success. The platform supports many connectors out of the box that ingests data across customer relationship management, sales force automation, enterprise service management, emails and document management systems in multi/hybrid cloud deployments. The AI platform leverages advanced technologies such as cognitive search, conversational AI, workflow automation, and augmented analytics to provide a game-changing customer experience while empowering service agents with sophisticated tools and analytics to reduce time to resolution. With HCL, leverage an AI-driven productivity platform to reduce customer support call volumes and service request resolution times across the customer service life cycle.
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SupportRep
SupportRep.ai
In today's user-centric landscape, outstanding customer support is non-negotiable. Balancing efficiency, personalization, and resource management can be challenging. Enter SupportRep.ai – your catalyst for redefining user support. Our AI-driven platform optimizes customer assistance, boosting satisfaction and resource allocation. Join us to explore SupportRep.ai's transformative features: Automated Efficiency: Uncover how our chatbot streamlines routine inquiries, liberating your team's time. Personalized Engagement: Witness AI-powered personalized interactions that enhance customer relationships. Simplicity in Integration: Irrespective of tech skills, seamlessly incorporate SupportRep.ai into your systems. Empowered Knowledge Base: Elevate support with a knowledgeable chatbot by integrating your information. Experience the evolution of user support with SupportRep.ai. Let's delve into these game-changing solutions awaiting you.Starting Price: $14/month/user -
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Neuron7
Neuron7.ai
Neuron7 helps resolve customer & field service issues faster. By analyzing all of your product manuals, past cases, technician notes, and any other data source, Neuron7's AI diagnoses issues and guides your teams through resolution steps. Your experts can curate the AI predictions, elegantly capturing their knowledge while creating a continually learning "resolution system of record" that new team members can use for faster onboarding. Neuron7 provides end-to-end resolution intelligence for self-service, the call center, and field service within your existing CRM or workflow. Modules include intelligent search, service predictions, diagnostic intelligence, and automated resolutions.Starting Price: $0 -
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ultimate.ai
ultimate.ai
Build powerful automated experiences and resolve cases instantly. By automating up to 80% of written conversations. Free your support agents from repetitive requests. By responding to every customer instantly and around the clock, in 100+ languages. By integrating AI into your CRM workflows to automatically manage contacts and execute actions. Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support. Build and manage your own chatbot with ease. Automate up to 80% of your repetitive support requests. Free your agents to focus on higher value work. 60% of agent time is spent searching through backend systems. Free your agents by connecting your APIs, to instantly retrieve customer details like delivery times, product specs and password resets. ultimate.ai is natively integrated into your existing CRM. -
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AnswerWise
Oxynus Technologies
AnswerWise is a stunningly simple AI layer for your customer support that helps deflect your common support queries while providing a seamless support experience for your customers. Customers submit their question on the AnswerWise widget placed on your product dashboard or support page. AnswerWise uses machine learning to understand your customer's query and finds the most relevant answers from your existing knowledge base. Customers browse through the articles suggested and if the answer is found, they can indicate the same or submit another question. If customers still need help, they can contact the support team on any available channel including email and chat. AnswerWise integrates directly with popular customer support/helpdesk/live chat softwares to sync knowledge bases and handoff support tickets. Transform your customer support to optimize towards an AI first approach that prioritizes deflection while also ensuring a seamless customer service experience.Starting Price: $99 per month -
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Desku.io
Desku.io
Revolutionize customer communication with an AI-powered unified omnichannel platform, delivering personalized and tailored experiences for each unique business. Identify new opportunities, convert visitors, deliver customer happiness, and more. Your ticket to hassle-free tech support, a lot of customer queries but in an organized way. Chat your way to success! Our live chat feature keeps you connected with your customers in real-time and 24/7. Engage with your customers better. Unlock the world of information at customers' fingertips and let them help themselves to find the information they are looking, for your service or product. Upload the articles related to tips, tricks, how-tos, relevant video links, and other informational sources. Say "hello" to your new best friend. Provide instant responses to customer queries anytime and anywhere even in the support team's absence. Just drag and drop the conversational interface and make your own chatbot.Starting Price: $19 per month -
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XAPP AI
XAPP AI
Let AI-Powered Chat be your best employee. Our intelligent assistant has deep knowledge of your business, and can automate question answering, scheduling, and lead capture. Visitors to your website want self-service solutions to aid their research before contacting the business directly. Empower these users with AI-Powered search to get instant answers. Our intelligent assistant possesses a deep understanding of your business, recognizes the intent behind questions, and efficiently manages queries, lead captures, and scheduling at precisely the right time. Visitors use websites differently. While some use chat to connect directly with a company, others begin with the search bar when they’re researching and not yet ready to engage.Starting Price: $99.99 per month -
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Cleverly.ai
Cleverly.ai
Cleverly is your super agent that helps with real-time triage and intelligent automation, manages your knowledge base and provides a friendly customer self-service experience. Intelligently classify, prioritize and route tickets based on customer intents with accurate categorization across 100+ labels. Over 90% accuracy of ticket classification. Classify in one language and leverage classification across 12+ languages. Keep your database of internal procedures, macros and FAQs always up-to-date, complete, and accurate. Identify knowledge gaps and achieve the highest knowledge coverage rates. Reduce manual work with 20% to 60% deflection rates by automating replies for common queries. Increase agent productivity by surfacing the right information at the right time. 20% deflection rate with minimum setup due to the AI and pre-trained models. Seamless integration with your help-desk or CRM. Dynamic forms that collect relevant information upfront. -
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PrimeCX
PrimeCX
PrimeCX is an AI-powered chatbot builder designed to enhance customer support, streamline lead generation, and facilitate appointment scheduling. Built for brands that aim to deliver instant, accurate, 24/7 customer service, PrimeCX enables companies to automate up to 80% of routine queries, significantly reducing the need for additional support staff. The platform integrates seamlessly with customer data, allowing chatbots to respond with precise, context-aware answers tailored to the user's inquiries. Additionally, PrimeCX chatbots support continuous engagement with clients, enhancing their experience while improving conversion rates. Businesses can easily deploy these chatbots without coding, making it an accessible tool for non-technical teams aiming to elevate customer interactions and automate key business processes. An ideal support bot needs to be able to respond to various customer queries instantly and with accuracy about your brand, products, policies, etc.Starting Price: $29 per month -
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CX Genie
CX Genie
Deliver personalized, instant responses with AI-driven support, ensuring customers feel valued and understood, improving overall satisfaction and loyalty. Cut down on operational costs by providing round-the-clock support, allowing your team to focus on complex issues while the AI handles routine queries efficiently. Streamline workflows with automated ticket management, real-time AI recommendations, and more, boosting productivity and response times to drive more sales and revenue. Grow your support capabilities easily as your business expands, without compromising on service quality, thanks to the scalable nature of AI-driven support solutions like CX Genie. CX Genie is on a mission to make AI accessible for everyone with just a few clicks. Replaces multiple tools with one integrated platform. Tailor solutions to fit your unique business needs. Leverage advanced AI to deliver smarter, faster, and more accurate customer support.Starting Price: $14.99 per month -
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SingleComm
SingleComm
We know what it’s like to work on a call center floor because we’ve done it. We understand the unique challenges and diverse needs. And we’ve crafted the perfect virtual call center software tools to address these needs. We used our combined six decades of experience in the contact center industry to build an all-in-one customer experience platform that’s intuitive, efficient, highly scalable, and usable anywhere in the world with just an internet connection and a browser, perfect for WFH and in-center agents. For many contact centers, their call center software isn’t attuned to their business or their needs. They not only lack the sophisticated, easy-to-use tools that they need, but also exceptional service from industry experts. Our solution does it all without hiring costly coders and programmers or using expensive IT resources, saving you valuable time and money. -
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AMC Technology's DaVinci
AMC Technology
DaVinci is an interaction orchestration platform enabling the building and deployment of agent and customer experiences. DaVinci is made up of two primary layers: Experience Orchestration: DaVinci’s event-driven architecture and enterprise application framework along with the largest collection of pre-built apps for leading CRM and contact center solutions gives CX leaders and solution architects complete control of the user experience. Deployment Orchestration: Through infrastructure services like identity and access management, and data management with day 1 data protection DaVinci simplifies and accelerates deployments of interaction management solutions. DaVinci doesn’t process or maintain any customer information in the cloud and follows secure communication protocols (HTTPS/SSL and AES-256). -
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Solgari Cloud Communications
Solgari
Discover a complete, compliant communications solution bridging voice, video, chat and SMS. Increase efficiency, provide unparalleled Cloud Contact Centre as a Service, and deliver a seamless digital customer experience from a single Contact Centre as a Service (CCaaS) solution. Every channel and function you need, available from a single secure Cloud platform. Intuitively integrate Microsoft Dynamics and Dynamics Phone integrations for a full Teams Contact Centre experience. Send and receive communications quickly, autonomously and in bulk. Connect to all your comms and CRM solutions from any connection, at any time. Text, telephone or video call; switch between channels quickly and easily. GDPR, PCI DSS MiFID II and more. Solgari abides by all data and security regulations. Upgrade to an all-channel Cloud contact center with automated, voice-activated quality of life improvements.Starting Price: $20 per month -
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Omnicus
Omnicus
The single routing application you need to handle all interactions and channels across the contact center's operations. Manage voice, live chat, email, social media and SMS interactions through not seven, five or three, but one solution. Avoid having different agents managing the same customer on different channels, working on the same issue, and providing two different answers! The contact center and every single touchpoint is joined together. Your agents will effortlessly move between channels, while your customers will not even notice a 1% change in service quality across platforms. Allow customers to state their demands in plain language to the system without using a touch-tone menu. Let us help you build a self-service IVR system that wows your customers. With a single dashboard, access information in real-time, as well as historical metrics across every channel and customer service requests. -
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Thulium
Thulium
Your team works all the time with data. Contact history, dashboards, wallboards, reports. Data-driven support is a response to growing customer requirements. Everyone knows what to do. Nothing is lost. The customer service program is a simple distribution of information within a team. There is no duplication of tasks. Advanced reports, control over KPIs. Collect website leads through proactive chat and callback. Make a sale thanks to advanced functions of a virtual call center. Organize the after-sales service process. Thulium is clear and easy to use. Quick implementation, easy configuration, good support (hey, we create contact center software, we need to know how to use it!). Thanks to the integrations and rich API, the Thulium contact center system will become part of your tool ecosystem. Automation will take care of repetitive activities. 100% of calls received. Make more effective phone calls and immediately connect the client with the right consultant.Starting Price: $26.38/month/user -
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My Call Cloud
My Call Cloud
My Call Cloud provides robust, stable, and user-friendly hosted cloud Contact Center Solutions. My Call Cloud assists clients to effectively manage Inbound, Outbound and Blended calling with agents in-house or, remote. Cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without ringing) are just a few of the full-service suite options available to our Call Center Software Business Partners. Upgrade your contact center software expectations with My Call Cloud automated dialer technologies. With full campaign and list management, leads can be optimized to reduce call ratios, achieve sales and marketing goals and connect with customers real-time without delays. Built-in safeguards ensure compliancy with the Telephone Consumer Protection Act with multiple internal do-not-call lists supported. Best in class cloud call center software!Starting Price: $65.00/month/user -
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Sharpen
Sharpen
Unify communications and contact center solutions into a single, optimized, remote-friendly experience. Deploy with minimal onboarding time. Integrate with your existing communication, productivity, and workflow applications. Low code / no-code interface makes data easy to query, export and automate. Measure and record service interactions the same way on every channel. We’re built for custom data reporting and analytics, measuring your ROI from day one. Deliver superior customer experiences through AI-supported decision-making and automated workflows. Foster agent engagement and agent development with timely, data-driven self-coaching and built in performance management. Gain efficiencies and insights across your organization with our modern interface. We scale quickly to meet spikes in demand – which means you can too. Join our network of experts transforming the future of call center technology.Starting Price: $99 per month -
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Intellicon
Intellicon
Intellicon is a complete OmniChannel Contact Center + Help Desk Software ideal for the Customer Services department to provide a delightful customer experience. Engage with your customers on the channel of their choice i.e. Phone, SMS, Email, LiveChat, Social Media etc. IntelliDesk can be used to automate the Help desk processes and increase interdepartmental coordination. You can create multiple forms and attach them with different campaigns for useful data gathering from the customer. Nothing beats a Real-time dashboard when it comes to monitoring multiple aspects of the system at a glance. Intellicon can be integrated with your CRM, Helpdesk, ERP, Sales Portal & Ecommerce for seamless data flow. Design your campaigns and IVRs on the go with our extremely handy campaign builder. Deliver delightful Customer Experience with the refined capabilities of Intellicon CX Center Solution. -
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ConverSense
Sensiple
Turning your customer interactions into friction-free conversations. Adding AI to your customer experience without weakening the human touch needs a special kind of expertise, the expertise that we, at Sensiple have carefully sharpened over two decades in the customer experience domain. Sensiple's ConverSense harnesses our contact center expertise and the superior AI capabilities of robust cloud infrastructure like Google Cloud Platform or Amazon Web Services to give your agents a strong framework to generate rewarding customer experiences. ConverSense brings everything your agents need into a unified, easy-to-use platform. It helps you achieve your highest customer experience goals with surprisingly less effort from your agents, supervisors, and most importantly, your customers. Today’s digital-savvy customers expect personalized, effortless customer experiences every time they interact with your business. Keep them happy and close by being available across all channels. -
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Thrio
Thrio
Whatever the size or shape of your enterprise, however many agents you have, whether it’s customer service, sales, or care you provide, our cloud contact center platform helps you stay at the heart of the conversation. A sales and customer care world where agents are happier and infinitely more productive. Where every single customer leaves satisfied and intent on returning. Where every service provider and enterprise has access to sophisticated cloud technology that’s neither hard to use, nor painful to upgrade. A platform architected specifically to reduce cost, vendor hassles, and integration headaches. Tech that’s flexible enough to be used exactly how you need. With an eye towards minimal downtime. Thrio handles inbound and outbound voice, SMS, chat, email, and social interactions. Our unified routing engine brings together these channels within a powerful native workflow automation framework. It’s hybrid communication at its finest.Starting Price: $89 per month -
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Talkdesk
Talkdesk
Create a seamless customer journey across channels that is fast and frictionless. Explore our automation-first solutions with AI for every day. Each year, we release hundreds of new features, solutions, and integrations to keep our platform ahead of customer experience technology and trends. Our automation-first customer experience solutions leverage Talkdesk AI to optimize your most critical customer service processes. You don’t have to take our word for it. Read, listen, and watch how our customers make their customers happy. Elevate your customer service experience with CX Cloud – a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics – all on a unified cloud-native platform. Delight your agents with an intuitive UX and make your contact center agile by easily configuring every aspect of CX Cloud, from IVR routing rules to the agent workspace.Starting Price: $45 per month -
41
NobelBiz
NobelBiz
About NobelBiz: With over two decades in the CCaaS sector, NobelBiz is renowned for enhancing productivity in worldwide contact centers. Our specialty lies in merging a custom-designed telecom carrier, ideal for call center traffic, with modern omnichannel cloud contact center software, supported by outstanding customer service. About NobelBiz OMNI+: NobelBiz OMNI+ emerges as the ultimate CCaaS solution, offering a blend of features, functionalities, and integrations for comprehensive contact center management. This all-encompassing software features extensive channel integrations and CRM compatibility, crafted for seamless remote work. It stands as a user-friendly, inclusive solution for diverse omnichannel contact center requirements. About NobelBiz Voice Carrier Network: As a leading VoIP provider, NobelBiz Voice Carrier Network is distinctively designed for global contact centers. It provides unmatched voice quality and consistent service across its international network. -
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TASKE Contact
TASKE Technology
Build your contact center on a solid foundation with TASKE Contact software, flexible contact center call management software. Thousands of contact and call center supervisors around the world rely on TASKE Contact software to help manage their agents, set and meet service levels, and provide vital management information on all call activity. TASKE Contact offers real-time ACD monitoring and historical call reporting for the contact center. It includes a web portal for access to real-time data and TASKE's advanced cradle-to-grave search tool, Visualizer. Our solutions provide the insight necessary to improve contact center service levels and enhance customer retention strategies. Organizations use TASKE to report on all inbound, outbound, and internal call activity, monitor and improve call center agents’ performance levels, respond immediately to changing call volume and agent availability and control operating costs. -
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Easycall Cloud
WatsON
The Cloud CRM software is Completely online functional and affordable handling and management of call and contact centers, without needing to buy and install hardware on the premises and “depend” on specialized technicians for system start-up and maintenance. Creation of a limitless number of users in order to build a more or less complex call or contact center with one or more sites. Access to the Operator panel for correct management of caller or called party registration is easy and intuitive, with the option of sending SMS, faxes, and e-mail in order to complete or support telephone operations. Management and administration of the call and contact center entirely online. For an inbound call or contact center integrated in the cloud CRM. For an outbound call or contact center, sales and telemarketing. Reduce all waiting times between calls. Management of appointments and closing of orders by agents and sales team. -
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HelpLook
HelpLook
Experience document-based AI customer service and AI search services, let AI understand your business better. Save labor costs and easily build a professional help center (supports multi-terminal adaptation). Support custom domain name and SEO configuration, provide personalized configuration with real-time preview, and enhance brand building. Directory interaction is simple and elegant, content status is clear at a glance, and document management is easier WYSIWYG rich text editor, supports inserting and editing multiple elements, and automatically saves edited contentStarting Price: $7/user/month -
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Nuance Contact Center AI
Nuance Communications
Nuance Contact Center AI adds an intelligent engagement layer to your contact center operations, helping you deliver superior customer and agent experiences—and superior business outcomes—on any partner platform. Ride our innovation wave, with award‑winning AI for contact center solutions for improved conversational customer engagements, biometric authentication, and agent efficiency. Deploy industry‑specific AI solutions built on deep industry expertise and insights from billions of customer interactions. And protect your investment in existing customer service applications, wherever your cloud journey takes you, with easy portability and no need to rewrite. Nuance Contact Center AI gives you easy access to cloud‑native, cloud‑agnostic services built on decades of conversational AI innovation leadership and proven to deliver remarkable business outcomes. -
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NVIDIA Tokkio
NVIDIA
Intelligent AI-powered customer service agents, anywhere. The cloud-based interactive avatar virtual assistant is built using the NVIDIA Tokkio customer service AI workflow to enable interactive avatars that see, perceive, intelligently converse, and provide recommendations to enhance the customer service experience. Serious about building interactive avatars hosted in the cloud? Want to try out the Tokkio web-based demo for yourself? Please join our Tokkio Early Access Program and share more about your use case. Please register or log in using your company email credentials to help us evaluate and grant access. Thanks for your patience as we expand this program. NVIDIA Tokkio leverages Omniverse Avatar Cloud Engine (ACE), a suite of cloud-native AI models and services that make it easier to build and customize lifelike virtual assistants and digital humans. ACE is built on top of NVIDIA’s Unified Compute Framework (UCF). -
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ICTContact
ICTInnovations
ICTContact is an advanced contact center solution featuring predictive dialing, progressive dialing, IVR studio, multi tenant and white label support. ICTContact is an automated and advanced contact center software solution supporting both inbound an outbound call center functionality along with campaign scheduling, AMD, DNC and automated press 1 telemarketing with real time call tracking and control. ICTContact also bundled with WebRTC based webphone and agent panel with full CRM integration options using REST APIs.Starting Price: $399 one-time -
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Dewstack
Dewstack
Effortlessly craft, manage, and host intelligent docs that respond to user queries in real-time and enhance user engagement and promote self-service. Build amazing user manuals quickly and let your users find answers instantly with our intelligent Q&A feature. Create FAQs quickly, and let our intelligent chatbot provide instant answers to common questions. Use the private workspace to jot down your daily notes, To-Dos, and more. Make it interactive and comprehensive with the Q&A feature. Craft beautiful product docs for your users and stakeholders. Enhance comprehension with our smart, instant answers widget.Starting Price: $29 per month -
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Knowmax
Knowmax
An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query. -
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My AskAI
My AskAI
Get your audience instant answers on all your content. Save hours reading, scrolling, searching, and waiting. Join the 12,325 businesses and creators already using My AskAI. Save customers, employees, and followers from asking the same questions and drowning in documents, with faster, smarter answers. Your files are deleted after being processed, and only the raw text is stored, with bank-grade encryption (AES-256) in an isolated container. Your content is only used by your AskAI and you're always in control over who has access, with features like password protection. My AskAI meets the core principles of the GDPR regulations, ensuring you're in complete control of your data. We use OpenAI's cutting-edge AI to provide the most accurate and truthful answers. Your AskAI will never make anything up. Add content and ask questions in 95 different languages. Questions can also be asked in a different language to the content added.Starting Price: $19.99 per month