Alternatives to Parloa
Compare Parloa alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Parloa in 2025. Compare features, ratings, user reviews, pricing, and more from Parloa competitors and alternatives in order to make an informed decision for your business.
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1
CallFinder
CallFinder
CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business. We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses across a wide range of industries. We like to think of ourselves as the speech analytics experts because, well, that’s all we do. We’re all about delivering a truly different software experience. You never get something that’s out-of-the-box. On purpose. Our Managed Client Services support is a differentiator that none of our speech analytics competitors offer. Your CallFinder Analyst becomes an integral part of your QA team, and you will work with your Analyst on a recurring basis to optimize CallFinder to meet your evolving business needs. -
2
Dialfire
cloud IT Services
Dialfire is a cloud-native telephony platform for inbound and outbound phone campaigns. It comes with an extremely fast predictive dialer, which allows for up to 3 times more contacts to be called within the same amount of time in comparison to manual dialing. In addition to its dialing speed, the extremely user-friendly solution offers workflow automation, extensive real-time reports, statistics and monitoring for full transparency and control, while APIs ensure a smooth integration with existing infrastructure. Complete inbound or outbound campaigns can be set up within minutes, directly from the browser, without any installation and still allowing for full personalisation. Dialfire is developed in Germany backed by over 25 years of experience in the call center industry. For more info check out -
3
CallShaper
CallShaper
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions. -
4
Cognigy.AI
Cognigy
Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries. -
5
NICE CXone Mpower
NICE
NICE CXone Mpower is an AI-driven customer service automation platform that unifies workflows, agents, and knowledge into a single, scalable system. It enables businesses to design, build, and operate end-to-end workflows, fostering seamless collaboration between customer service and back-office teams. The platform facilitates the rapid development of AI agents informed by historical interaction data and enhances human agent productivity through specialized AI copilots. By centralizing data, knowledge, and AI models, CXone Mpower ensures secure, contextually enriched interactions, leading to more efficient and personalized customer experiences. -
6
Qubicles
Qubicles
We possess all the features needed to run an enterprise contact center or a 5-agent work-at-home business. Our patent-pending blockchain-based solution includes on-demand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also come standard. All the features needed to run your contact center, at an affordable price. Agents earn passive income in the form of Qubicle (QBE) crypto tokens by exceeding performance goals. Our built-in university offers candidates to support, service, and sales training to help them qualify for open positions. Includes an easy-to-use cloud contact center software for inbound, outbound and blended operations of all sizes.Starting Price: $0.02 -
7
Five9
Five9
Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.Starting Price: $100.00 per user per month -
8
Zendesk
Zendesk
Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.Starting Price: $5 per month per user -
9
Kore.ai
Kore.ai
Kore.ai empowers global brands to maximize the value of AI by providing end-to-end solutions for AI-driven work automation, process optimization, and service enhancement. Its AI agent platform, combined with no-code development tools, enables enterprises to create and deploy intelligent automation at scale. With a flexible, model-agnostic approach that supports various data, cloud, and application environments, Kore.ai offers businesses the freedom to tailor AI solutions to their needs. Trusted by over 500 partners and 400 Fortune 2000 companies, the company plays a key role in shaping AI strategies worldwide. Headquartered in Orlando, Kore.ai operates a global network of offices, including locations in India, the UK, the Middle East, Japan, South Korea, and Europe, and has been recognized as a leader in AI innovation with a strong patent portfolio. -
10
Novus
Novus
Novus is an AI-driven platform that empowers enterprises to seamlessly integrate on-premise AI and Large Language Models (LLMs) into their workflows, enhancing technological capabilities across all business functions. The platform offers custom AI tools tailored to unique business needs, streamlining processes to boost productivity and reduce costs. Advanced data analysis features provide deeper insights for strategic decision-making. Key solutions include 360° Sales AI for personalized sales journeys, FinGenius AI for precise financial analysis, Enterprise AI for efficient data access, and AutoContent AI for generating high-quality, fact-checked, and SEO-optimized content. Novus ensures compliance and security, offers real-time analytics, and provides customization across various industries. The platform is designed to deliver data-driven insights and AI-powered solutions, facilitating the development of an autonomous enterprise. -
11
Zoom Virtual Agent
Zoom Communications
Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to accurately understand and instantly resolve issues for customers. Zoom Virtual Agent works around the clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes and handle times for human agents, and drive significant cost savings for organizations. Zoom Virtual Agent integrates seamlessly with various CRM, chat, and contact center platforms. It shines as part of Zoom Contact Center, our video-optimized CCaaS platform that helps businesses deliver prompt, accurate, and highly personalized customer experiences. Self-Service Experience - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization Self-Service Platform - Branding - Automation - Artificial Intelligence - Integrations Responses - Customization - Control - Route To Human -
12
SympoQ
SympoQ
Intuitive Customer Support Software built to manage and automate customer service and support activities from a single hub. SympoQ transforms customer support from using separate email inboxes to a robust support customer support system that keeps customers informed and in control of their issues. It can be used as a back-end support ticket software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. Each arrived email message, whether a new message or an email reply is transparently stored into the ticket database. When used as a front-end helpdesk system, both customers and agents can access a dedicated portal with a custom designed layout, additional options, and data required to manage issues and tickets according to their roles and permissions.Starting Price: $10.00/month -
13
SentiOne
SentiOne
Boost your customer service from social listening tool to AI conversational bots. Stay up-to-date with online listening and data analytics. Join discussions with online customer service integration. Enhance your customer service with multichannel AI automation. Monitor online discussions that matter to your brand. By finding truly relevant insights with AI-based online listening and data analysis engine, you can fully manage your online brand image. Integrate your social profiles within one online brand management tool. Engage in online discussions with current or potential customers across all web channels to increase customer satisfaction. Redefine customer experience with disruptive technology. Include AI conversational bots into your brand communication and exceed audience expectations.Starting Price: $299 per month -
14
Lorikeet
Lorikeet
Lorikeet is an AI support agent designed to handle complex customer service issues by following the same workflows as human agents. Unlike basic AI chatbots limited to simple queries, Lorikeet's unique architecture enables it to perform tasks equivalent to human agents, allowing companies to scale their support without increasing headcount. The AI agent integrates seamlessly with existing support systems, accessing help centers, reference materials, and standard operating procedures to provide accurate and contextually relevant responses. It engages with customers when it has sufficient context and defers to human agents when necessary, ensuring appropriate and confident interactions. Lorikeet's agent follows complex, multi-step processes, gathering data, making decisions, contacting internal teams as required, delivering human-like conversations, and being highly reliable.Starting Price: $500 per month -
15
TalkForce AI
TalkForce AI
TalkForce AI offers an innovative AI-powered customer care solution designed to enhance customer satisfaction with 24/7 support, streamline operations, and significantly reduce operational costs. By automating routine inquiries, scheduling appointments, and providing friendly and professional support, our AI virtual assistants empower your team to focus on delivering exceptional, personalized service. To address the challenges of high call volumes, the need for 24/7 support, and the desire to allow customer service teams to focus on more personalized interactions without increasing costs. Businesses in the ground transportation industry and other sectors looking to enhance customer service efficiency, reduce operational costs, and provide uninterrupted, high-quality support.Starting Price: $0.30/min (up to 500 Mins/mon) -
16
Synthetix
Synthetix
Conversational Customer Engagement powered by AI. Automated and agent-assisted CX channels. Self-service has proven to help deflect customer contact by up to 50%, increase engagement and raise customer satisfaction. Intuitive AI-powered FAQ self-service software from Synthetix offers a fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team. The new paradigm in customer engagement, a Synthetix FAQ Chatbot, or Virtual Agent, can generate new revenues as well as resolve customer queries. Our AI-powered chatbot technology doesn't wait until your customers want to contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with your CRM to personalise their experience, creating leads and tactically escalating them to the most appropriate contact channel. -
17
Tactful.ai
Tactful.ai
Tactful AI is a cutting-edge customer service platform that empowers businesses to deliver exceptional customer experiences through the power of AI. Multilingual and Functional Conversational Chatbots: Interact with customers seamlessly in multiple languages and handle a wide range of requests with sophisticated AI capabilities. No-Code Integration: Easily connect with over 1,000+ apps without writing a single line of code, streamlining workflows and improving efficiency. Customization and Flexibility: Leverage open APIs and a low-code platform to tailor integrations and AI models to your specific business needs. Boost Customer Satisfaction: Improve customer satisfaction with intelligent routing and personalized self-service experiences. Guaranteed Results: Leverage industry-specific AI models for targeted and effective customer service automation. Seamless Customer Journey: Automate interactions across the entire customer journey, from initial contact to resolution.Starting Price: $29/month -
18
Richpanel
Richpanel
Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket. Agents save a ton of time. Integrations include Shopify, Shopify Plus, Magento, WooCommerce, AirCall, Smile, ReCharge and more. Manage all your support channels from one place. Customers can contact you via chat, email, facebook, instagram, phone & SMS and you can respond to them from a single, beautiful dashboard. Boost productivity with automation. Automatically collect visitor emails, set reply-time expectations, qualify visitors and do skill based routing. Flexible reporting platform. Beautiful UI for team productivity, impact on revenues & satisfaction.Starting Price: $59/agent/month -
19
Wizr.ai
Wizr AI
Wizr.ai is a pioneer in AI-powered customer service solutions, transforming customer support through intelligent automation. Founded in 2023 by Sirish Kosaraju (CEO) and Rajesh Padinjaremadam (COO), Wizr.ai enhances customer experience, efficiency, and overall satisfaction. Our core products include CX Control Room, which utilizes customer sentiment analysis for proactive insights, and CX Agent Assist, providing real-time support to empower agents effectively. CX Auto Solve automates routine queries, handling up to 45% of common issues, allowing agents to focus on complex tasks. AI Studio enables businesses to create custom AI workflows tailored to their unique needs. Wizr.ai streamlines ticket management with automated tagging for faster categorization and prioritization. As a generative AI platform for customer support, our solutions drive seamless automation & predictive insights. To learn how these innovative tools can benefit your business, request a demo at Wizr.ai today! -
20
Gladly
Gladly
Gladly is a cloud-based customer service platform for B2C companies. Gladly is dedicated to helping businesses put people back at the heart of customer service by offering tools that support meaningful customer interactions and engagement. Gladly integrates voice, email, chat, SMS/MMS, and social tools in one platform. It also comes with analytics and reporting tools, empowering teams and making the business smarter. -
21
JustCall
JustCall.io
The Cloud Phone System of choice for modern sales and support teams. End clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $25 per user. - 100+ integrations with CRM & Business tools - Click to call from CRM - Go live in 70+ Countries - SMS Workflows & Automation - 3 sales dialers to choose from - Call queueing and forwarding - Comprehensive analytics - Conversation intelligence & much more Get 70% off on your first month!Starting Price: $30 per user per month -
22
Intrado Cloud Contact Center
Intrado
Give call center agents and admins the tools they need to deliver service excellence – first time, every time. Intrado Cloud Contact Center (formerly West Cloud Contact), is an enterprise contact center solution that empowers your call center staff with a sophisticated set of call handling and reporting tools. It offers unlimited scale of users as well as agility and control beyond outmoded telephony. As a cloud-based service, there’s no need to purchase, upgrade and maintain complex on-premises systems and disaster recovery is built in without any extra expense or hardware requirements. You can nimbly handle unpredictable or seasonal call volumes, outmaneuvering your competition and delighting customers. Cloud Contact eases the load on helpdesk and support staff, and you can easily accommodate distributed contact centers, incorporating both facilities-based and home workers – all with full access to centralized management and reporting.Starting Price: $25 per month -
23
Neotel
Neotel 2000
With Neotel you can add the CRM module to your Neotel PBX. Telemarketing, customer service tools for contact center as the predictive dialer. Neotel’s virtual PBX has linked 100% of the power of its virtual PBX with the services offered by cell phones so that you can fully benefit from all the advantages offered by this linkage. Call internally at zero cost without limits forever, since they would be between extensions of both landlines and mobiles. In addition, they also benefit from the bonuses contracted from mobile extensions. Finally, with a single bill, you can easily control your fixed and mobile costs. The call center room coordinator will be able to visualize at a glance the status of all his teleoperators, knowing in which status they are, and being able to perform online actions, such as conference supervision, etc. The coordinator will load the database and the system automatically makes the call when it is connected it transfers it to the teleoperator.Starting Price: €12 per month -
24
Ctalk
Ctalk
Realize the benefits of contact center, IVR, speech recognition, call recording, unified communications, outbound dialing without replacing your existing telephony platform. The Ctalk contact centre system 'wraps around' your existing PBX seamlessly adding features or more capacity. That's why you don't have to rip and replace. Effectively handle more calls and contacts with the same or reduced resources. Significantly reduce your support costs and dependency on I.T. by empowering multiple administrators with on the fly call management. Dramatically Increase first contact resolution. Know who is calling and why, then route to the right agent every time. 24/7 automated services blend seamlessly with proactive outbound calling. -
25
Deepdesk
Deepdesk
Empower human agents with AI-powered Agent Assist. Boost concurrency, reduce response times and lower cost for your contact center. Delivering happy customers. Our neural networks are trained with your historic data and provide automated suggestions with the best answers to your customer questions. Results are getting better with every new customer interaction. Increase employees response time and concurrency. Our metric is the number of characters automated per conversation, we measure this in realtime savings. Our AI understands your customer conversations and enables automation of repetitive processes. Making your customers - and your employees - happy, while decreasing operational costs. Deepdesk is your AI customer support automation platform that understands conversations, enables repetitive processes automation and helps in creating satisfied customers with lower costs.Starting Price: €500 per month -
26
Salesforce Einstein
Salesforce
If you dream it, the world’s first generative AI for CRM can create it. Get ready. Einstein GPT has entered the chat. Tailor every customer interaction with AI-generated emails, conversations, and offers built on your real-time data. Boost productivity with insights across sales, service, marketing, and commerce embedded in your flow of work. Create new experiences easily with low-code tools to build custom predictions and recommendations, no data scientist required. Guide sellers from prospect to close, forecast accurately with real-time data, and accelerate time to close with conversational intelligence. Deliver personalized experiences and save time with AI built directly into your CRM. Service GPT has everything you need to scale now and drive immediate value. Personalize engagement, grow relationships and revenue with real-time insights, orchestrate intelligent journeys, and make timely recommendations. -
27
HCL IntelliService is an AI–based services optimization platform that transforms customer service into customer success. The platform supports many connectors out of the box that ingests data across customer relationship management, sales force automation, enterprise service management, emails and document management systems in multi/hybrid cloud deployments. The AI platform leverages advanced technologies such as cognitive search, conversational AI, workflow automation, and augmented analytics to provide a game-changing customer experience while empowering service agents with sophisticated tools and analytics to reduce time to resolution. With HCL, leverage an AI-driven productivity platform to reduce customer support call volumes and service request resolution times across the customer service life cycle.
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28
Intryc
Intryc
Intryc is an AI-powered platform designed to automate quality assurance processes for customer support teams. By evaluating 100% of customer interactions in real-time, Intryc enables organizations to enhance support quality without increasing operational costs. The platform offers features such as intelligent sampling, customizable scorecards, dynamic workload distribution, and tailored agent coaching, all aimed at streamlining QA workflows and providing actionable insights. Intryc integrates seamlessly with existing help desks and knowledge bases, allowing for quick implementation and minimal disruption to current operations. Intryc ensures each team member has what they need to drive quality, improve processes, and deliver outstanding customer experiences. Connect your help desk and organization knowledge base seamlessly in under 10 minutes. Custom scorecards based on internal knowledge, ensuring consistent and relevant evaluations. -
29
ThinkOwl
ThinkOwl
ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.Starting Price: $0 -
30
SupportRep
SupportRep.ai
In today's user-centric landscape, outstanding customer support is non-negotiable. Balancing efficiency, personalization, and resource management can be challenging. Enter SupportRep.ai – your catalyst for redefining user support. Our AI-driven platform optimizes customer assistance, boosting satisfaction and resource allocation. Join us to explore SupportRep.ai's transformative features: Automated Efficiency: Uncover how our chatbot streamlines routine inquiries, liberating your team's time. Personalized Engagement: Witness AI-powered personalized interactions that enhance customer relationships. Simplicity in Integration: Irrespective of tech skills, seamlessly incorporate SupportRep.ai into your systems. Empowered Knowledge Base: Elevate support with a knowledgeable chatbot by integrating your information. Experience the evolution of user support with SupportRep.ai. Let's delve into these game-changing solutions awaiting you.Starting Price: $14/month/user -
31
Intelswift
Intelswift
Managing customer interactions across multiple channels is overwhelming, especially when response times lag and personalization falls short. Intelswift simplifies this complexity by combining AI automation with a seamless omnichannel experience, empowering businesses to transform customer service, sales, and marketing. Intelswift is an AI-driven customer service automation platform that integrates channels and workflows into one solution, enabling faster responses, smarter automation, and superior customer experiences. Features: 1. AI-Powered Omnichannel Communication 2. Swift AI Copilot for Enhanced Productivity 3. Workflow Automation 4. Smart Sales and Marketing AI Agents 5. LiveChat and AI Agents for 24/7 Support 6. Advanced Analytics Leverage AI-driven insights to optimize your customer engagement strategy. Track key metrics like first-contact resolution (FCR), CSAT, and SLA adherence in customizable dashboards. Curious to try? Start with a free 21-day.Starting Price: $19 per month -
32
Neuron7
Neuron7.ai
Neuron7 helps resolve customer & field service issues faster. By analyzing all of your product manuals, past cases, technician notes, and any other data source, Neuron7's AI diagnoses issues and guides your teams through resolution steps. Your experts can curate the AI predictions, elegantly capturing their knowledge while creating a continually learning "resolution system of record" that new team members can use for faster onboarding. Neuron7 provides end-to-end resolution intelligence for self-service, the call center, and field service within your existing CRM or workflow. Modules include intelligent search, service predictions, diagnostic intelligence, and automated resolutions.Starting Price: $0 -
33
AnswerWise
Oxynus Technologies
AnswerWise is a stunningly simple AI layer for your customer support that helps deflect your common support queries while providing a seamless support experience for your customers. Customers submit their question on the AnswerWise widget placed on your product dashboard or support page. AnswerWise uses machine learning to understand your customer's query and finds the most relevant answers from your existing knowledge base. Customers browse through the articles suggested and if the answer is found, they can indicate the same or submit another question. If customers still need help, they can contact the support team on any available channel including email and chat. AnswerWise integrates directly with popular customer support/helpdesk/live chat softwares to sync knowledge bases and handoff support tickets. Transform your customer support to optimize towards an AI first approach that prioritizes deflection while also ensuring a seamless customer service experience.Starting Price: $99 per month -
34
Desku.io
Desku.io
Revolutionize customer communication with an AI-powered unified omnichannel platform, delivering personalized and tailored experiences for each unique business. Identify new opportunities, convert visitors, deliver customer happiness, and more. Your ticket to hassle-free tech support, a lot of customer queries but in an organized way. Chat your way to success! Our live chat feature keeps you connected with your customers in real-time and 24/7. Engage with your customers better. Unlock the world of information at customers' fingertips and let them help themselves to find the information they are looking, for your service or product. Upload the articles related to tips, tricks, how-tos, relevant video links, and other informational sources. Say "hello" to your new best friend. Provide instant responses to customer queries anytime and anywhere even in the support team's absence. Just drag and drop the conversational interface and make your own chatbot.Starting Price: $19 per month -
35
Tohju
Tohju
Boost sales with our AI-powered WooCommerce chatbot: automate support, increase engagement! Automated Customer Support Tohju's AI Chatbot provides 24/7 customer support, answering common queries instantly and accurately. This ensures your customers receive timely assistance, even outside business hours, reducing cart abandonment and increasing satisfaction. Upload documents and your chat bot will answer questions from them. Personalized Shopping Experience The chat bot leverages AI Agents to offer personalized product recommendations based on user behavior and preferences. This not only enhances the shopping experience but also drives higher conversion rates and average order values. Easy Setup, No Coding Required. Easily integrate Tohju's AI Chatbot with your existing WooCommerce store without any coding knowledge. The setup is quick and hassle-free, allowing you to start benefiting from AI-driven interactions immediately.Starting Price: $1 -
36
Lindy
Lindy
Lindy is an AI-powered assistant designed to streamline various professional tasks by integrating seamlessly with numerous applications, including Gmail, Zoom, and Twilio. It enables users to automate workflows such as email management, customer support, scheduling, CRM data entry, lead generation, and outreach, thereby enhancing productivity and efficiency. Lindy's user-friendly interface allows for the creation of AI agents in minutes, facilitating the automation of complex processes without the need for coding expertise. Additionally, Lindy offers customizable templates tailored to specific needs, such as medical scribing, where it transforms clinician-patient interactions into accurate, comprehensive notes in real-time. By leveraging Lindy's capabilities, professionals can focus more on critical aspects of their work, confident that routine tasks are handled efficiently.Starting Price: $49.99/month -
37
XAPP AI
XAPP AI
Let AI-Powered Chat be your best employee. Our intelligent assistant has deep knowledge of your business, and can automate question answering, scheduling, and lead capture. Visitors to your website want self-service solutions to aid their research before contacting the business directly. Empower these users with AI-Powered search to get instant answers. Our intelligent assistant possesses a deep understanding of your business, recognizes the intent behind questions, and efficiently manages queries, lead captures, and scheduling at precisely the right time. Visitors use websites differently. While some use chat to connect directly with a company, others begin with the search bar when they’re researching and not yet ready to engage.Starting Price: $99.99 per month -
38
Cleverly.ai
Cleverly.ai
Cleverly is your super agent that helps with real-time triage and intelligent automation, manages your knowledge base and provides a friendly customer self-service experience. Intelligently classify, prioritize and route tickets based on customer intents with accurate categorization across 100+ labels. Over 90% accuracy of ticket classification. Classify in one language and leverage classification across 12+ languages. Keep your database of internal procedures, macros and FAQs always up-to-date, complete, and accurate. Identify knowledge gaps and achieve the highest knowledge coverage rates. Reduce manual work with 20% to 60% deflection rates by automating replies for common queries. Increase agent productivity by surfacing the right information at the right time. 20% deflection rate with minimum setup due to the AI and pre-trained models. Seamless integration with your help-desk or CRM. Dynamic forms that collect relevant information upfront. -
39
PrimeCX
PrimeCX
PrimeCX is an AI-powered chatbot builder designed to enhance customer support, streamline lead generation, and facilitate appointment scheduling. Built for brands that aim to deliver instant, accurate, 24/7 customer service, PrimeCX enables companies to automate up to 80% of routine queries, significantly reducing the need for additional support staff. The platform integrates seamlessly with customer data, allowing chatbots to respond with precise, context-aware answers tailored to the user's inquiries. Additionally, PrimeCX chatbots support continuous engagement with clients, enhancing their experience while improving conversion rates. Businesses can easily deploy these chatbots without coding, making it an accessible tool for non-technical teams aiming to elevate customer interactions and automate key business processes. An ideal support bot needs to be able to respond to various customer queries instantly and with accuracy about your brand, products, policies, etc.Starting Price: $29 per month -
40
CX Genie
CX Genie
Deliver personalized, instant responses with AI-driven support, ensuring customers feel valued and understood, improving overall satisfaction and loyalty. Cut down on operational costs by providing round-the-clock support, allowing your team to focus on complex issues while the AI handles routine queries efficiently. Streamline workflows with automated ticket management, real-time AI recommendations, and more, boosting productivity and response times to drive more sales and revenue. Grow your support capabilities easily as your business expands, without compromising on service quality, thanks to the scalable nature of AI-driven support solutions like CX Genie. CX Genie is on a mission to make AI accessible for everyone with just a few clicks. Replaces multiple tools with one integrated platform. Tailor solutions to fit your unique business needs. Leverage advanced AI to deliver smarter, faster, and more accurate customer support.Starting Price: $14.99 per month -
41
SingleComm
SingleComm
We know what it’s like to work on a call center floor because we’ve done it. We understand the unique challenges and diverse needs. And we’ve crafted the perfect virtual call center software tools to address these needs. We used our combined six decades of experience in the contact center industry to build an all-in-one customer experience platform that’s intuitive, efficient, highly scalable, and usable anywhere in the world with just an internet connection and a browser, perfect for WFH and in-center agents. For many contact centers, their call center software isn’t attuned to their business or their needs. They not only lack the sophisticated, easy-to-use tools that they need, but also exceptional service from industry experts. Our solution does it all without hiring costly coders and programmers or using expensive IT resources, saving you valuable time and money. -
42
AMC Technology DaVinci
AMC Technology
DaVinci is an interaction orchestration platform enabling the building and deployment of agent and customer experiences. DaVinci is made up of two primary layers: Experience Orchestration: DaVinci’s event-driven architecture and enterprise application framework along with the largest collection of pre-built apps for leading CRM and contact center solutions gives CX leaders and solution architects complete control of the user experience. Deployment Orchestration: Through infrastructure services like identity and access management, and data management with day 1 data protection DaVinci simplifies and accelerates deployments of interaction management solutions. DaVinci doesn’t process or maintain any customer information in the cloud and follows secure communication protocols (HTTPS/SSL and AES-256). -
43
Solgari Cloud Communications
Solgari
Discover a complete, compliant communications solution bridging voice, video, chat and SMS. Increase efficiency, provide unparalleled Cloud Contact Centre as a Service, and deliver a seamless digital customer experience from a single Contact Centre as a Service (CCaaS) solution. Every channel and function you need, available from a single secure Cloud platform. Intuitively integrate Microsoft Dynamics and Dynamics Phone integrations for a full Teams Contact Centre experience. Send and receive communications quickly, autonomously and in bulk. Connect to all your comms and CRM solutions from any connection, at any time. Text, telephone or video call; switch between channels quickly and easily. GDPR, PCI DSS MiFID II and more. Solgari abides by all data and security regulations. Upgrade to an all-channel Cloud contact center with automated, voice-activated quality of life improvements.Starting Price: $20 per month -
44
Omnicus
Omnicus
The single routing application you need to handle all interactions and channels across the contact center's operations. Manage voice, live chat, email, social media and SMS interactions through not seven, five or three, but one solution. Avoid having different agents managing the same customer on different channels, working on the same issue, and providing two different answers! The contact center and every single touchpoint is joined together. Your agents will effortlessly move between channels, while your customers will not even notice a 1% change in service quality across platforms. Allow customers to state their demands in plain language to the system without using a touch-tone menu. Let us help you build a self-service IVR system that wows your customers. With a single dashboard, access information in real-time, as well as historical metrics across every channel and customer service requests. -
45
Thulium
Thulium
Your team works all the time with data. Contact history, dashboards, wallboards, reports. Data-driven support is a response to growing customer requirements. Everyone knows what to do. Nothing is lost. The customer service program is a simple distribution of information within a team. There is no duplication of tasks. Advanced reports, control over KPIs. Collect website leads through proactive chat and callback. Make a sale thanks to advanced functions of a virtual call center. Organize the after-sales service process. Thulium is clear and easy to use. Quick implementation, easy configuration, good support (hey, we create contact center software, we need to know how to use it!). Thanks to the integrations and rich API, the Thulium contact center system will become part of your tool ecosystem. Automation will take care of repetitive activities. 100% of calls received. Make more effective phone calls and immediately connect the client with the right consultant.Starting Price: $26.38/month/user -
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My Call Cloud
My Call Cloud
My Call Cloud provides robust, stable, and user-friendly hosted cloud Contact Center Solutions. My Call Cloud assists clients to effectively manage Inbound, Outbound and Blended calling with agents in-house or, remote. Cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without ringing) are just a few of the full-service suite options available to our Call Center Software Business Partners. Upgrade your contact center software expectations with My Call Cloud automated dialer technologies. With full campaign and list management, leads can be optimized to reduce call ratios, achieve sales and marketing goals and connect with customers real-time without delays. Built-in safeguards ensure compliancy with the Telephone Consumer Protection Act with multiple internal do-not-call lists supported. Best in class cloud call center software!Starting Price: $65.00/month/user -
47
Sharpen
Sharpen
Unify communications and contact center solutions into a single, optimized, remote-friendly experience. Deploy with minimal onboarding time. Integrate with your existing communication, productivity, and workflow applications. Low code / no-code interface makes data easy to query, export and automate. Measure and record service interactions the same way on every channel. We’re built for custom data reporting and analytics, measuring your ROI from day one. Deliver superior customer experiences through AI-supported decision-making and automated workflows. Foster agent engagement and agent development with timely, data-driven self-coaching and built in performance management. Gain efficiencies and insights across your organization with our modern interface. We scale quickly to meet spikes in demand – which means you can too. Join our network of experts transforming the future of call center technology.Starting Price: $99 per month -
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Intellicon
Intellicon
Intellicon is a complete OmniChannel Contact Center + Help Desk Software ideal for the Customer Services department to provide a delightful customer experience. Engage with your customers on the channel of their choice i.e. Phone, SMS, Email, LiveChat, Social Media etc. IntelliDesk can be used to automate the Help desk processes and increase interdepartmental coordination. You can create multiple forms and attach them with different campaigns for useful data gathering from the customer. Nothing beats a Real-time dashboard when it comes to monitoring multiple aspects of the system at a glance. Intellicon can be integrated with your CRM, Helpdesk, ERP, Sales Portal & Ecommerce for seamless data flow. Design your campaigns and IVRs on the go with our extremely handy campaign builder. Deliver delightful Customer Experience with the refined capabilities of Intellicon CX Center Solution. -
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ConverSense
Sensiple
Turning your customer interactions into friction-free conversations. Adding AI to your customer experience without weakening the human touch needs a special kind of expertise, the expertise that we, at Sensiple have carefully sharpened over two decades in the customer experience domain. Sensiple's ConverSense harnesses our contact center expertise and the superior AI capabilities of robust cloud infrastructure like Google Cloud Platform or Amazon Web Services to give your agents a strong framework to generate rewarding customer experiences. ConverSense brings everything your agents need into a unified, easy-to-use platform. It helps you achieve your highest customer experience goals with surprisingly less effort from your agents, supervisors, and most importantly, your customers. Today’s digital-savvy customers expect personalized, effortless customer experiences every time they interact with your business. Keep them happy and close by being available across all channels. -
50
Thrio
Thrio
Whatever the size or shape of your enterprise, however many agents you have, whether it’s customer service, sales, or care you provide, our cloud contact center platform helps you stay at the heart of the conversation. A sales and customer care world where agents are happier and infinitely more productive. Where every single customer leaves satisfied and intent on returning. Where every service provider and enterprise has access to sophisticated cloud technology that’s neither hard to use, nor painful to upgrade. A platform architected specifically to reduce cost, vendor hassles, and integration headaches. Tech that’s flexible enough to be used exactly how you need. With an eye towards minimal downtime. Thrio handles inbound and outbound voice, SMS, chat, email, and social interactions. Our unified routing engine brings together these channels within a powerful native workflow automation framework. It’s hybrid communication at its finest.Starting Price: $89 per month