Audience
Customer & Field Service Leaders
About Neuron7
Neuron7 helps resolve customer & field service issues faster. By analyzing all of your product manuals, past cases, technician notes, and any other data source, Neuron7's AI diagnoses issues and guides your teams through resolution steps. Your experts can curate the AI predictions, elegantly capturing their knowledge while creating a continually learning "resolution system of record" that new team members can use for faster onboarding. Neuron7 provides end-to-end resolution intelligence for self-service, the call center, and field service within your existing CRM or workflow. Modules include intelligent search, service predictions, diagnostic intelligence, and automated resolutions.
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Pricing
Starting Price:
$0
Company Information
Neuron7.ai
Founded: 2020
United States
neuron7.ai/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Neuron7 Frequently Asked Questions
Q: What kinds of users and organization types does Neuron7 work with?
Neuron7 works with these users and organization types: Mid Size Business and Enterprise.
Q: What languages does Neuron7 support in their product?
Neuron7 supports these languages: Chinese (Mandarin), Chinese (Simplified), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, and Thai.
Q: What kind of support options does Neuron7 offer?
Neuron7 offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Neuron7 integrate with?
Neuron7 integrates with: Microsoft Azure, Microsoft Dynamics 365, Salesforce Agentforce Field Service, Jira, Microsoft Teams, Salesforce, Salesforce Agentforce Service, ServiceNow, and Slack.
Q: Does Neuron7 have an API?
Yes, Neuron7 has an API.
Q: What type of training does Neuron7 provide?
Neuron7 provides training in the form of documentation, live online, webinars, in person, and videos.
Q: How much does Neuron7 cost?
Pricing for Neuron7 starts at $0.
Q: What pricing for support is available for Neuron7?
Neuron7 offers support included with purchase.
Q: What pricing for training is available for Neuron7?
Neuron7 offers training included with purchase and additional fee / premium available.
Neuron7 Product Features
Customer Service
Alerts / Escalation
Supported
Call Center Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Self Service Portal
Supported
Workflow Management
Supported
Appointment Management
Not Supported
Email Management
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Field Service Management
Service History Tracking
Supported
Billing & Invoicing
Not Supported
Contact Database
Not Supported
Contract Management
Not Supported
Customer Database
Not Supported
Dispatch Management
Not Supported
Electronic Signature
Not Supported
Inventory Management
Not Supported
Mobile Access
Not Supported
Payment Collection in the Field
Not Supported
Quotes / Estimates
Not Supported
Routing
Not Supported
Scheduling
Not Supported
Time Clock
Not Supported
Work Order Management
Not Supported
Natural Language Processing
Named Entity Recognition
Supported
Natural Language Generation (NLG)
Supported
Co-Reference Resolution
Not Supported
In-Database Text Analytics
Not Supported
Open Source Integrations
Not Supported
Parsing
Not Supported
Part-of-Speech Tagging
Not Supported
Sentence Segmentation
Not Supported
Stemming/Lemmatization
Not Supported
Tokenization
Not Supported
Tradesman Job Management
For Field Service Businesses
Supported
Contract Management
Not Supported
Customer Database
Not Supported
Dispatch Management
Not Supported
For Builders
Not Supported
For Electricians
Not Supported
For HVAC
Not Supported
For Plumbers
Not Supported
For Roofers
Not Supported
Invoicing
Not Supported
Job Tracking
Not Supported
Payments
Not Supported
Quoting
Not Supported
Reporting
Not Supported
Scheduling
Not Supported
Time Tracking
Not Supported
