Alternatives to OpsTel Speed
Compare OpsTel Speed alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to OpsTel Speed in 2026. Compare features, ratings, user reviews, pricing, and more from OpsTel Speed competitors and alternatives in order to make an informed decision for your business.
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Twilio Flex
Twilio
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.Starting Price: $1.00/user -
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Constructor Proctor
Constructor Tech
Constructor Proctor is an innovative solution for end-customers and edtech companies. It seamlessly integrates advanced technologies, prioritizes assessment integrity, and offers a flexible tool to enhance learning and expand educational opportunities. Exam integrity: * Full set of proctoring modes supported * Control processes, VMs, and devices with the Secure Browser * Observe test-taker activity with the camera and desktop recordings * Gain fuller understanding of test-taker activity with the side-view camera or smartphone Scalability: * Up to 50K exams concurrently * Up to 150 test-takers per proctor in live mode * Unlimited test duration (confirmed for 72 hours) * Multiscreen support Flexibility: * Support desktop and mobile user devices * Process and store data in any region Powerful AI: * Biometric identification * Face detection and gaze direction * Voice detection and speech recognition * Device detection * Proprietary scoring algorithm -
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Eleveo
Eleveo
Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted. -
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Manatal
Manatal
Manatal is an AI-native recruitment software (ATS/CRM) for agencies and HR teams to source, engage, and hire talent faster. Infusing AI into the entire lifecycle, it eliminates repetitive tasks and provides insights for strategic hiring. AI supercharges sourcing with intelligent candidate matching, resume parsing, and profile enrichment. The People-Match AI browser extension sources from LinkedIn with one click. Manatal streamlines the entire workflow. It features an AI Interviewer for automated, asynchronous video screenings and an AI NoteTaker that summarizes calls, freeing teams to focus on relationships. This is complemented by customizable pipelines and workflow automation. A central hub, Manatal is the first ATS to connect with LLMs like ChatGPT. It offers hundreds of integrations, one-click posting to thousands of job boards, and branded career pages. Built on a secure, scalable foundation and supporting GDPR compliance, Manatal provides powerful analytics and live sStarting Price: $15/month -
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Tyler Enterprise CAD
Tyler Technologies
Streamlined and efficient solutions for faster, safer responses. From the moment a 911 call comes into a dispatch center, seconds count. Call-takers and dispatch need a reliable tool to gather and transmit information so the situation at hand gets the fastest response. Our CAD 911 system enhances response times and can handle single or multi-jurisdictional dispatching activities for law enforcement, fire, and EMS. Call-takers and dispatchers have rapid access to data, powerful mapping capabilities, and the ability to make global changes within seconds, resulting in the best response possible. Mission-critical data instantly shared between disciplines and jurisdictions to reduce time spent calling communication centers and agencies during a response. -
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CritiCall
Biddle Consulting Group
Part of the TestGenius Pre-Employment Testing Suite, CritiCall software tests 911 and public-safety dispatcher, call taker, and telecommunicator applicants for the multitasking and computer skills necessary in today's dispatch and telecommunication environment. CritiCall provides agencies the power to evaluate the actual skills and multi-tasking abilities coveted in a computer-aided telecommunication environment. CritiCall is available online (unproctored) or locally for proctored test administration. CritiCall will instantly become a centerpiece of your organization’s dispatcher / call-taker applicant testing process. Testing is completely automated, and CritiCall's modular construction allows for the individualized testing your agency needs. If it’s custom tests you need, the powerful Test Writer feature allows for the development of virtually any test in virtually any format. -
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Globitel E-911
Globitel
Globitel Emergency Call Center Application (E-911) is a CTI solution that allows call-takers to control their phones through an elegant and easy-to-use, standards-based graphical interface. The graphical interface integrates the underlying phone system, mapping systems, location based technology and other resources to put critical information and tasks at the call-taker’s fingertips. The Globitel Emergency Call Center Application comes with many reports that help the emergency call center floor managers to improve the efficiency at their call centers. The solution allows managers to create and generate their own reports, which can be scheduled and automatically sent to the management. Globitel Emergency Call Center Application also enables call center floor managers to have a web interface dashboard that displays call traffic information, agents and seats status, as well as live statistics. -
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365 CAD
365Labs
From the call taker answering the call & selecting a response plan to the dispatcher automatically selecting the best units, to officers being alerted, 365 CAD helps first responders reach those in need faster. Fastest time between call initiation and officer response. Velocity’s patented technology minimizes the lag between first responders and those who need help. Velocity provides a 360° visual of the situation to call takers, dispatch, and mobile units with camera feeds and intel available for the incident. The connected real-time system can dispatch drones autonomously while supporting officers in real time. 365 CAD automatically determines the latitude + longitude of the incident & displays the incident on the CAD map. Caller name, address, city, and phone number are automatically added to CAD, minimizing the need for data entry. Operators can create multi-agency files & update multi-agency dispatches with a single click.Starting Price: Free -
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Computer Aided Dispatch
Computer Information Systems
The CAD System enables dispatchers to easily and effectively manage multiple and complex incidents and further enhances the dispatchers’ ability to provide the maximum level of officer safety to first responders. Calls are entered with minimal data entry and are automatically date and time stamped. All functionality is available to both Call Takers and Dispatchers. All dispatch personnel can view and update the same Call for Service concurrently and all information becomes part of the record. The CAD System provides dispatchers with instantaneous access to any names that are in any of the CIS Systems, as well as pending and prior incidents with the ability to look at those incidents, premise response instructions, contacts and additional information about the responding location. This information can be transmitted to Mobile Units for officer knowledge and use. -
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Taker
Taker Protocol
Taker is a liquidity protocol for novel crypto assets. It uses a quote-by-lock-in approach to price and allows asset holders to borrow stable coins. Taker starts with NFT assets to provide lending services for all kinds of novel crypto assets of the future. The Taker protocol designs a new model for NFT lending. Soon, NFT synthetic indexes will be introduced to DeFi NFT assets and stimulate the liquidity and turnovers of NFT’s. The Taker token ensures effective collaboration for holders to use their voting power and participate in community governance. The Layer 2 network is constructed using Polygon to reduce gas cost, improve asset turnovers, and expand data processing capacity. The network’s DeFi attributes and NFT ecology are supported by our protocol. We are working hard to implement the pool-based lending protocol, which will greatly improve the efficiency of NFT lending. -
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Jombay
Jombay
Designing & Administering an Assessment center could be complex Introducing Jombay’s Assessment Center Technology Platform! We have single dashboard for the assessment taker to access all these tools. We have integrated Assessor dashboards to rate candidates real-time. Assessors can choose associated Smart-text as a reference to populate the report and add their observations. Our platform publishes Analytics dashboard around group development areas. Seamless integration with tools from different Personality & Cognitive Assessment providers. Configure the competencies you want to measure. Select the assessment templates. Upload your assessment content (case studies, role plays etc.) Integrate any personality or cognitive assessment of your choice. Send out the links of the assessment taker dashboard to the candidate. Use the video technology platform and assessor dashboard to evaluate role plays, interviews and case studies -
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Scribbl
Scribbl
Scribbl's AI meeting note taker captures your meetings and uses AI to ensure you never miss anything and can always get back to the most important moments quickly. You'll never take meeting notes the same again. Scribbl is your AI meeting assistant and will save you loads of time. With Scribbl you can automatically transcribe or record video on any call. Rest assured that Scribbl won't send a creepy bot to listen in on your meeting. Once the call ends your meeting notes will pop up in a new tab. Our meeting transcription AI is top in class. Once the call ends, our AI note taker will break down the meeting into a digestible set of topics that will allow you or your team to quickly get a grasp of what was being discussed. You'll never take notes the same way again. By combining your meeting's video, transcript, and AI, you'll be able to find any moment in your call with ease. Sharing with anyone inside or outside of your team is a breeze.Starting Price: $20 per month -
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ZOLL Dispatch
ZOLL Data Systems
When seconds count, it’s imperative that EMS call takers and dispatchers have the tools to align response with transport need and the data to optimally position vehicles for swift response. Anticipating where crews will be needed saves time, and more importantly, saves lives. ZOLL® Dispatch is a data-rich call taking and computer-aided dispatch (CAD) solution that enables your team to respond quickly, communicate effectively, and deliver more quality outcomes efficiently. This intelligent solution reduces workload and errors, facilitates two-way communication with medical centers, and offers robust monitoring and QA functionality. The highly visual dashboard allows users to benchmark and measure performance for continuous operational improvements. -
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TASKE Contact
TASKE Technology
Build your contact center on a solid foundation with TASKE Contact software, flexible contact center call management software. Thousands of contact and call center supervisors around the world rely on TASKE Contact software to help manage their agents, set and meet service levels, and provide vital management information on all call activity. TASKE Contact offers real-time ACD monitoring and historical call reporting for the contact center. It includes a web portal for access to real-time data and TASKE's advanced cradle-to-grave search tool, Visualizer. Our solutions provide the insight necessary to improve contact center service levels and enhance customer retention strategies. Organizations use TASKE to report on all inbound, outbound, and internal call activity, monitor and improve call center agents’ performance levels, respond immediately to changing call volume and agent availability and control operating costs. -
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CoinW
CoinW
CoinW is a Singapore-based digital asset trading platform, providing transaction services of BTC, ETH, HC and other mainstream cryptocurrencies to users all over the globe. When a user operate Exchange trading in CoinW, the platform will charge a certain fee from the user to support the platform operation. The handling fee of maker and taker on the platform will be charged according to different rules. The current basic fee of maker and taker is 0.2%. The order entrusted by the user is not immediately traded with the dealer's order, but is pending on the order list, waiting for the dealer's order to trade. The order immediately executed by the user is successfully filled with the same or better price of the dealer’s order. Bank level risk control, global compliance layout. Ultra high performance matching, sufficient liquidity. -
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Nexam
Nexam
Go digital and streamline your evaluation process with our user-friendly and secure web-based platform which is specifically designed to manage and grade online exams. Even the most complex evaluations pass the test with Nexam! Use our online exam platform whether your courses take place in a classroom or through distance learning! Take the hassle out of managing and grading online evaluations. No more need for paper and red pens in our digital environment! Offer your test-takers a simple and positive examination experience by making it easy for them to take your admission or equivalency exams online with the secure Nexam platform! Whether it’s for certification, or hiring and recruitment exams, online evaluations using Nexam help to improve accessibility and allow for greater equality for test-takers. It’s so simple. Switch to online assessments without sacrificing quality and integrity. -
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TCN
TCN
TCN Operator is a collection of all the best call center tools seamlessly integrated together. With TCN’s no contract promise, the cloud-based platform is customizable to meet all of your call center needs. TCN’s call center software supports billions of consumer and agent interactions each year. Control all call center communication channels in one place. Provide your agents with a unified experience and the ability to talk with consumers over whichever medium they prefer. Offer numerous channels of communication, and let the customer choose their preference. Equipped with the right tools, your call center can confidently tackle all compliance regulations. Keeping your call center and your customers’ sensitive information safe is of the utmost importance. Following compliance regulations such as TCPA, HIPAA, and FDCPA is made possible by automating and streamlining proper call center practices. Data without the proper protection may lead you to difficult hurdles down the road. -
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SpeedExam
SpeedExam
Invigilate for any suspicious activity in online exam with AI based cheating prevention and assertive actions upon intolerable behaviour. Live streaming of test takers with live chat. Automatic capture of candidate’s photos during examination at specified intervals. Live coverage of the examinations showing details such as candidates taking, completed and dropped tests with their number of attempts, device name, browser, operating system, IP address and location details. An enormous number of candidates are catered smoothly providing concurrent exams, a delight to both test takers and the managers. Our online exam system built for a large number of simultaneous test sessions. Test Maker Software efficiently assists self-study. Learners can select tutor or test mode. The questions can choose as per, unused, incorrect or flagged. The best test prep tool for critical examinations like medical, nursing, aviation and many more.Starting Price: $20 per month -
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Cirrus Assessment
Cirrus Assessment
The no-compromise online exam platform: Exams can be challenging but your e-assessment software shouldn’t be! Our powerful yet intuitive online exam platform lets you focus on what matters: helping your test takers succeed. -
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Cisco Webex Workforce Optimization provides integrated capabilities for team performance management to enhance our Unified Contact Center Express and Webex Contact Center product offerings. To provide efficient, effective, customer-focused service, supervisors must have the data and tools to manage team performance and deliver exceptional customer experiences. Increase first call resolution and team productivity with scalable voice and screen call recording and quality evaluation solutions. Free managers from scheduling headaches so they can focus on strategic improvements and engage with real-time feedback. Gain data-driven insights from speech and desktop action analysis to improve customer experience and drive revenue. Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of excellence.
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Ameyo by Exotel
Exotel
Artificially intelligent omnichannel contact center software to help enterprises. A flexible, enterprise-ready solution to thrive in the contactless world. Easy-to-use, powerful cloud-based call center software to be up and running in hours. 360-degree customer support with omnichannel ticket management. Humanize your Contact Center Interactions with Video Chat. A simplified and secure debt collection software to accelerate your debt recovery. Integrate real-time communications without owning or building a system. Faster conversions and reduced queries with conversational marketing. Increase Call Pick-up Rate with Truecaller for Business. Schedule a callback request for a world-class customer experience. Read, learn and enlighten from the best learning resources at your disposal. -
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TranWare
Universal TranWare
Our complete suite of advanced software systems empowers commercial and public transportation fleets to fully automate reservation intake, scheduling, optimization, dispatching, GPS tracking, reconciliation and billing. The back-office modules and mobile apps support fixed and dynamic flex-route management with a comprehensive customer database, detailed trip history and flexible reporting. Organize, schedule, and track vehicles, drivers, shifts, licensing, leasing, maintenance or track the status, movement, and location of each vehicle. Ensure fast, accurate CRM based order entry that can be done in seconds by any call taker, or “injected” instantly via your website or our proprietary RiderApp smartphone solution which support pre-booking and special vehicle and driver requests. The possibilities are endless! -
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TrashLab
TrashLab
TrashLab is an AI-powered waste management operating system that replaces multiple legacy systems with a unified platform designed specifically for waste haulers and dumpster rental businesses. It centralizes dispatch, routing, billing, tracking, internal communications, inventory management, CRM, ecommerce, and accounting integrations so users do not have to switch between separate applications, boosting operational efficiency and cutting chaos in day-to-day work. It includes features such as an AI Order Taker that automates customer orders via call, text, and web, optimized routing to save time and fuel, real-time geo-stamped container tracking, automated billing and payments, online ordering and customer portals, driver apps for task and schedule management, and reporting and time tracking tools that help streamline workflows and improve customer service. -
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NiCE CXone Mpower Workforce Management is an AI-powered solution designed to optimize staffing and scheduling for contact centers. It delivers accurate forecasting, smarter scheduling, and real-time adaptation across voice and digital channels. Built on a unified CX platform, the solution transforms workforce data into actionable decisions. AI-driven automation reduces manual workload while improving operational efficiency. The platform supports omnichannel environments by ensuring the right skills are staffed at the right time. Real-time intraday tools allow teams to reforecast and reoptimize staffing as conditions change. NiCE helps contact centers balance performance, flexibility, and agent satisfaction at scale.
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Rave 911 Suite
Rave Mobile Safety
Rave 911 Suite provides 9-1-1 teams, first responders and emergency managers powerful capabilities for handling, dispatching and responding to emergencies more efficiently and effectively. View the caller’s name and address, medical conditions, photos and more through Smart911 or use notes to identify frequent callers. Initiate two-way text messaging and live-streaming video from first responders and bystanders on scene. Connect to a web-based, resident-sourced access and functional needs population registry anytime for analysis, planning and emergency response. The data and information available within Rave’s 911 Response solution helps first responders better prepare for the unknown and greatly accelerate response times during emergencies. Call takers can record notes about incoming calls, track the frequency of 9-1-1 calls from the caller’s phone number, and access an expanded view that displays both prior tickets and notes available for the caller’s phone number. -
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AgentTime
Portage Communications
AgentTime™ call center scheduling software is an easy-to-use, affordable solution for call center workforce management. With our AgentTime software, you import your call volume forecasts and average call lengths by time period. AgentTime will create optimal weekly schedules for your agent groups. Our AgentTime call center scheduling software includes Portage’s powerful Call Center Designer and SimACD call center staffing software. These two modules are used to calculate optimal agent levels for each time period for your workweeks. Call Center Designer predicts your staffing requirements and other performance statistics for each time period in your workday using established Erlang-C formulas. SimACD then refines these calculations allowing you to test and try out different numbers of agents in a computer-simulated automatic call distributor (ACD) before creating the schedule. Our intuitive user interface lets you create weekly schedules. -
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ice Contact Center
Computer Talk Technology
ice Contact Center is an all-in-one customer communications solution, designed to serve all of your contact center needs. Stay ahead of the curve by providing more than just a simple call center. Evolve into an omnichannel contact center solution with enterprise-class features. An all-in-one solution lets you invest in your platform and infrastructure once. No need to add technologies or support diverse systems. Know which processes need to be updated and when with over 100 pre-built reports and a highly configurable monitoring tool. Add social media and mobile channels to your contact center so customers can reach your where it is most convenient for them. ice Contact Center was developed with users and customers in mind. This means that we provide an all-in-one solution to meet all of your needs, enabling you to serve your customers effectively. -
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Vantage Point
Pipkins
Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management (WFM) and performance management. At Pipkins, we understand that details matter with every contact. Vantage Point uniquely handles every contact that comes into organizations, including calls, chat, text message, e-mail, and back office work items. Pipkins utilizes our own state-of-the-art algorithms developed by founder, Dr. James Pipkins. The use of these algorithms makes Vantage Point simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted omni-channel workforce management environments. Vantage Point gives organizations a proven WFM solution with the ability to automate processes and reduce costs. -
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ExamOnline
ExamOnline
ExamOnline is an Indigenous and fully integrated platform to provide End-to-End Online Examination and Assessment solutions & Services. It is a comprehensive assessment tool designed to conduct and evaluate test-takers in environments like Entrance tests, Skill assessments, Campus recruitments, Hiring, etc. ExamOnline's Remote Proctor software helps invigilators and examiners conduct online exams without the risk of cheating. It uses live AI proctoring and automation to provide a secure environment to conduct exams. Key features include automated authorization, facial detection, and audio analytics. Key Features include: Scalable & Secure Cloud platform. Multi-Platform Delivery Mechanism. Highly Configurable solution. Audit Ready & Legally Compliant. Dual Camera Monitoring. Auto Fairness Score. Mobile, Book & Other Object Detection through Artificial Intelligence. Take -a-break.Starting Price: $3 per exam -
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Kova
Kova
Kova specializes in making every customer interaction an effective one. Using our software solutions, we can help your contact center reduce average handle times, provide vital speech analytics & customer sentiment reports, and collect valuable customer data to help further enhance future interactions. Manage your call center employees with insightful scheduling, real-world training, and productivity tools. We know how expensive it is to get new customers, so keeping your current ones happy is a key to success. Kova recording solutions for contact centers provide a high-performance platform for the multimedia recording, evaluation, and archiving of calls. One simple interface gives your team access to audio and screen recordings, quality assurance scoring, speech analytics, and more so you have the information needed to ensure your customers stay your customers. Uses context-sensitive, dynamic customer surveys to capture information across different channels of contact. -
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Med-PaLM 2
Google Cloud
Healthcare breakthroughs change the world and bring hope to humanity through scientific rigor, human insight, and compassion. We believe AI can contribute to this, with thoughtful collaboration between researchers, healthcare organizations, and the broader ecosystem. Today, we're sharing exciting progress on these initiatives, with the announcement of limited access to Google’s medical large language model, or LLM, called Med-PaLM 2. It will be available in the coming weeks to a select group of Google Cloud customers for limited testing, to explore use cases and share feedback as we investigate safe, responsible, and meaningful ways to use this technology. Med-PaLM 2 harnesses the power of Google’s LLMs, aligned to the medical domain to more accurately and safely answer medical questions. As a result, Med-PaLM 2 was the first LLM to perform at an “expert” test-taker level performance on the MedQA dataset of US Medical Licensing Examination (USMLE)-style questions. -
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MinutesLink
MinutesLink
MinutesLink is an advanced AI-powered note taker designed to make your virtual meetings more organized and productive by recording, transcribing, and generating human-accurate minutes for every call. It ensures you never miss a detail, even if you can't attend. Ideal for remote team collaboration, MinutesLink helps colleagues stay aligned, organize meetings efficiently, and boost productivity. Key Features: - Automated Meeting Attendance - Accurate Transcriptions - Instant Meeting Minutes - Unlimited Storage for all your meeting recordings. - Multilingual Support: Support for 50+ languages - Concurrent Meeting Capture MinutesLink is perfect for: - Managers: Streamline your meeting processes and enhance team productivity. - HR and Recruiting Professionals: Keep accurate records of candidate interviews and team discussions. - Sales Managers: Track client meetings and sales calls with ease. - Consultants & Educators: Document client interactions and project meetingsStarting Price: $0 -
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IQService
Quest Analytics
When customers and members need real help, they call to talk to a live person. IQService is the solution community banks and credit unions use to automate, track, and document customer interactions from the contact center and the branch. IQService is a memory resident toolbar that provides access to each feature within one or two mouse clicks. Our customers tell us this software is super easy to use. While non-intrusive to the calling process, it helps contact center and branch associates quickly get answers to complex customer questions. Want to see a consolidated view of customer balances, services and the overall relationship, NO Clicks. It is right on the toolbar. IQService raises the bar by providing core banking system integration. Maybe you are using Fiserv, Jack Henry, FIS, Finastra, or other core banking systems. IQService integrates with the core banking application and automates the call research process while at the same time documenting every inbound call. -
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Keepme
Keepme
Retention is a huge issue across sectors, but especially in the fitness and health industry. Our mission is to change that. Keepme is a member retention platform that aims to change the way fitness operators engage with their members forever. Combining AI with member data, Keepme is able to predict member attrition and allows the user to effortlessly engage with that at-risk members in a personalized, authentic way. A movement as game-changing and impactful as Keepme is not driven by one person. Our team is based all across the world and works in a dynamic, forward-thinking way that fosters global growth, personal development, and a unique culture. We are thought leaders, risk takers, data scientists, marketers, fitness lovers, and self-starters that are working towards a common cause- changing the way the world looks at member retention forever. -
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Call Center Designer
Portage Communications
Determine the optimum number of agents you need for your desired service levels. By hour, half hour, or quarter hour, determine the ideal number of agents and lines to handle the peaks and valleys of your call traffic for each day of your work weeks. Display, print, or export to Excel. You enter in the call volumes and expenses of your call center, the number of calls, arrival period, average talk time, after-call work time, maximum caller wait, desired service levels. You will then view Call Center Designer's performance statistics or print them. You may also save all your entries and the calculated statistics to files that can be recalled later. All calculations and graphs may be transferred to Excel or Word with a couple of mouse clicks. Call Center Designer uses customized versions of the Erlang C and Erlang B probability algorithms for staffing and trunking calculations.Starting Price: $179.95 one-time payment -
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To engage the customer in today’s digital world means creating a single, unified experience across every channel they choose to use to connect with you. From calls and email to chat and social messaging, delivering seamless service has never been more complex. IFS Customer Engagement software solutions enable businesses to deliver a faster, smarter service whatever the contact channel. By combining an omni-channel contact center with CRM in a single, configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service however complex the request. Bringing together disparate sources of customer data from multiple systems, alongside all contact channels, your agents can deliver customer engagement seamlessly, while simultaneously banking productivity gains. To win in the service market requires excellence in customer care. But what does it take to modernize the contact center and deliver smart self-service?
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LeadDesk
LeadDesk
LeadDesk’s auto and predictive dialer modes enable your agents to go from 40 calls per day to 120 calls per day. Imagine what this does to your revenue and bottom line? LeadDesk comes with eight different dialer modes including auto and predictive dialers. Your outbound sales agents reach customers quickly in any situation with the right dialer mode. Switching from a manual dialer to LeadDesk typically enables your call center agents to call three times as many contacts per day. You know best. So why not boost your campaign ROI by creating, managing and reporting sales and marketing campaigns yourself with LeadDesk’s easy-to-use campaign creation and workflow tool? You don’t need to call a consultant each time you want to set up a new sales campaign. Instead, you can constantly optimize call center campaigns based on your real-time monitoring or historic reports.Starting Price: 89€ / license per month -
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OneContact CC
Collab
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client. -
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uLearn.io
uLearn.io
uLearn.io has a secure & non-invasive approach towards online proctoring. Its AI based automated proctoring facilitates academic administrators to create & conduct cheat-proof exams while respecting the privacy of their test takers. Any institution can now conduct remote proctored exams hassle-free. uLearn can be easily integrated with any learning management system within a customized package which is cost -effective. -
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VoiceBase
VoiceBase
Our customers discover new ways to lower call center costs, maximize revenue, and minimize compliance risk with our flexible, scalable solutions. Using AI, Natural Language Processing, and Intelligence Tools, we turn raw unstructured call data into structured, rich data for analysis. Make better business decisions from every sales, service, or marketing conversation. Voice Analytics software to transcribe contact center calls and organize the data for actionable insights. Automatically transcribe recordings with natural language processing (NLP). Analyze, inspect and categorize calls with our industry-leading query solution. Automatically detect and redact sensitive data PCI / PII data from the audio and transcript. Includes 40 paralinguistic metrics such as silence, overtalk, dynamism & sentiment. Detect and predict complex behavior with high accuracy using machine learning. Analyze chat, email, CRM, and support data for a complete view of customer interactions. -
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Box Tracker
Cairn Applications
Roll-off containers represent a significant capital investment for any dumpster company. Successfully tracking these assets and focusing on the highest possible turnover can make or break the small to mid-sized waste hauler. Dumpster companies have long used paper and pencil to track their roll-off containers, customers, and tipping fees. Software solutions available to automate the business are prohibitively expensive for the small waste hauler looking to play in a highly competitive market. Available solutions tend to be overbuilt, doing significantly more than the waste hauler needs. Service and training on these solutions often run to the thousands of dollars. Box Tracker uses the power of the cloud to deliver a simple yet powerful solution to haulers looking for a competitive edge. Orders are entered into the system by an order taker or dispatcher who then assigns the work to a driver in the field.Starting Price: $0.50 per employee per month -
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Currenex
Currenex
Currenex is a market-leading technology provider offering the FX community high-performance technology and deep pools of liquidity for anonymous and disclosed trade execution. We provide our clients with a unique service – tailored access to disclosed and undisclosed liquidity together on a single screen. And with many significant market liquidity sources connected to our venue, we’re a premium source for FX liquidity in the market. Whether operating as a market maker or market taker, Currenex can provide a host of solutions to help you achieve a competitive edge. Currenex offers sophisticated technological, operational, and reporting solutions designed for Hedge Funds so they can focus on their trading strategies. Brokers or other financial institutions can use Currenex’s white label technology, which includes the ability to customize front-end interfaces. -
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Readymode
Readymode (formerly Xencall)
Readymode (formerly XenCALL) is a cloud-based all-in-one CRM and VoIP solution that empowers contact centers and telemarketers to carry out campaigns, increase leads, and close more sales. Top features include agent and dial-list prioritization, agent callback calendar, blended inbound and outbound calling channels, conference calling, call recording and more. A browser-based solution, Readymode is easy to learn and comes with a one-on-one personalized training and in house support. Streamline and automate your administrative tasks with an intuitive predictive dialer. Proactively look at call center analytic reports and know how well agents perform. Have everything you need with our built-in CRM and third-party integration capabilities. Dynamically build new lists from all of your leads, to assign to your sales teams. Direct server-to-server connectivity with TrustedTPV and VoiceLog Verification systems. Easy-to-integrate third party lead posts.Starting Price: $150 -
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Five9
Five9
Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.Starting Price: $100.00 per user per month -
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Ansapoint
Westbay Engineers
Ansapoint is a Windows software tool to can help you work out how many agents you need at your call center in order to answer your incoming calls according to service targets that you specify. It will also estimate the number of trunks that should be connected to your call center to handle the peak incoming traffic. Its unique graphical interface, charting tools and printed reports allow you to design call center workforce requirements quickly and easily. Ansapoint works on all versions of Windows, both 32 and 64 bit. -
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nGAGEMENT
nGUVU
Recognized as a trusted provider of cutting-edge gamification and employee engagement software solutions, nGUVU leverages behavioral analytics and machine learning to create sustained agent engagement for contact centers. With its mission to revolutionize the contact center industry, nGUVU's engagement solution helps build a better everyday work experience for agents. Powerful and scalable, nGAGEMENT by nGUVU is a cloud-based employee engagement and gamification platform that helps motivate call center employees and improve their performance. Key features include leaderboards, contest management, reward management, activity tracking, badge management, reporting, predictive analytics, results tracking, and so much more. -
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Activate an intelligent, cloud-based contact center to power next-level customer experiences while minimizing costs. With dedicated solutions to match your business needs, Cloud Contact Center can help you seamlessly move from legacy, capital-intensive contact center services to a more flexible cloud-based or hybrid solution that drives customer retention and increases revenue. Avoid large capital outlays and buy only the services you need. Scale your services quickly during call traffic peaks and valleys. Simplify management through a single vendor with 30+ years of contact center success. Streamline omnichannel customer interactions, improve outbound sales campaigns and support dispersed agents with a single, cloud-based solution. Carrier-grade network and a fully redundant platform. Touch-tone or multilingual speech-recognition caller interfaces. Integration with standard databases, customer relationship management (CRM) systems, and 42 types of private branch exchange systems.
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CivicPlus 311 CRM System
CivicPlus
Where other solutions fall short, CivicPlus 311 CRM System succeeds. You’ll find everything you need to track and complete your work in one easy-to-use package. Give your staff modern tools to do their job with CivicPlus 311 CRM System. Use CivicPlus 311 CRM System data to make your budget go further while planning for the future. Eliminate duplicate requests and know exactly where issues are, and what they look like, before going onsite. Brandable mobile app, embeddable website portal, Facebook app, & call taker interface. Route and assign service requests based on location & category. Automatically detect duplicate requests before they're submitted. Resolve requests faster with category-specific questions. Protect privacy & increase visibility with request types. Respond to the public with status updates or follow-up questions. -
49
4Tests
4Tests
4Tests is a worldwide provider of free, online practice exams. We exist to serve the education and testing markets and we're proud to help you pass your upcoming exams. You're about to embark on your journey to school, but you have no clue where to begin. Well, Kaplan test preparation would like to help by providing you with some tips and tricks on where to begin. Maybe you just need to talk to someone who has already taken it. Well visit our new & improved discussion forums and chat away with your fellow colleagues. You'll be surprised to see how much advice other test takers will be able to provide.Starting Price: Free -
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Quilgo
Quilgo
Quilgo is an innovative online timer and proctoring platform designed to help educators, recruiters, and organizations administer secure and timed online assessments with ease. Quilgo enables users to turn any Google Form into a timed test, allowing for full control over how long respondents have to complete an assignment, quiz, or survey. It offers advanced proctoring features, such as webcam monitoring, screen recording, and automated identity verification, ensuring the integrity of assessments and reducing opportunities for cheating. Quilgo’s intuitive dashboard lets administrators create, schedule, and manage tests, with real-time insights into test-taker activity and performance. Its seamless integration with Google Forms and Google Workspace makes it easy to deploy without complicated setups. Quilgo also provides custom branding and white-label options, enabling organizations to deliver professional-looking assessments aligned with their identity.
