Audience

Contact centers

About OpsTel Speed

Our software allows contact center operations staff to make changes to Call Taker skills configurations without having to rely on other contact center support organizations that would normally perform these changes for them. Provides capabilities to manage, monitor & track Call Taker availability in real time. Provides contact center operations the ability to address unexpected Call Volume Fluctuations & Arrival Patterns. Facilitates the ability to future schedule recurring projects & initiatives. Enables the ability to temporarily manage Call Taker "On-Phone" availability schedules. Allows operations to temporarily adjust Call Taker skills configurations without IT assistance. Automatic roll-back of all temporary changes made to Call Taker skills configurations.

Integrations

No integrations listed.

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
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Company Information

OpsTel Services
Founded: 2010
United States
opstel.com

Videos and Screen Captures

OpsTel Speed Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support

OpsTel Speed Frequently Asked Questions

Q: What kinds of users and organization types does OpsTel Speed work with?
Q: What languages does OpsTel Speed support in their product?
Q: What kind of support options does OpsTel Speed offer?
Q: What type of training does OpsTel Speed provide?

OpsTel Speed Product Features

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting