Alternatives to Noise Firewall
Compare Noise Firewall alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Noise Firewall in 2024. Compare features, ratings, user reviews, pricing, and more from Noise Firewall competitors and alternatives in order to make an informed decision for your business.
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uContact
net2phone
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer -
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CallShaper
CallShaper
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions. -
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SoliCall Pro
SoliCall
SoliCall Pro improves audio quality when making calls from any PC/laptop running Windows. It can be easily integrated with any soft-phone/VoIP application like Zoom, Skype, Teams, etc. Performs noise reduction and echo cancellation on both sides of the call. In addition to the removal of non-human sounds, like car horns, it can be configured to cancel ambient human voices. Uses minimal CPU resources and does not use GPU resources. Small footprint, and simple integration with any soft phone. You can also record the calls. For Windows 11, Windows 10, Windows 8.1, Windows 8, and Windows 7. -
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IRIS Clarity
IRIS Clarity
IRIS Clarity’s voice isolation technology removes all background noise from your online calls. IRIS Clarity is an AI-powered desktop app that removes distracting background noise from your online calls. It works on both ends of a call so all participants can enjoy the clearer sound, no matter where they are. Tackle your online conversations with confidence. Keep everyone focused on your words, not your background. Trust that you can do your best work, stress-free. Sound professional no matter what’s beeping, ringing or drilling. Listen to a demo of how IRIS Clarity works in different environments. Create an account and download the app. Select IRIS as your audio input and output on your chosen conferencing tools. Enjoy clearer conversations without distractions. Enjoy conversations without background noise. Start improving your conversations, get started in two minutes. Explore custom plans for your call centre or enterprise.Starting Price: $11.31 per month -
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Krisp
Krisp Technologies
Krisp is an AI-powered noise cancelling desktop app for Mac and Windows devices that removes background noise in calls in real time. It’s designed to mute noise bi-directionally - both from the microphone and the speaker - allowing people to both speak and listen without noise. Krisp works with over 800 communication, conferencing, streaming and recording applications both on Mac and Windows. It can be used with any wired or wireless microphone, speaker as well as headphones of your preference. Equipped with world-class innovative noise cancellation technology, Krisp helps people have productive and professional conference calls anytime and from anywhere in the world. Krisp noise cancelling app is used by nearly a million professionals from a variety of high-performance companies. As of now, Krisp has cleaned noise from over a billion minutes of calls globally.Starting Price: $5 per month -
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myNoise
myNoise
myNoise creates beautiful noises to mask the sounds you don’t want to hear, your chatty colleagues, tinnitus, or even your inner voice when you can't shut it down! The concept is simple, works extremely well, and does not require noise-canceling headphones. Thanks to its unique audio engineering, myNoise sets the standard among background audio tracks. Sea waves, rain, and wind are the perfect natural soundscape to block out a noisy office. If you have trouble sleeping, try a combination of calming rain and distant thunder, a favorite of so many myNoise users! Our custom audio engine creates music tracks that never repeat exactly. By turning on the slider animation, individual stems will be revealed to you in the most interesting ways! Working from home, you can miss the sound of your colleagues. This interactive soundscape recreates the sounds of an office. Discover the many other noises and sound generators available for free.Starting Price: $5 per month -
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Utterly
Utterly
Our noise removal SDK is offering unmatched real-time noise removal, while being the best in the market for power efficiency and latency. Remove background noise from both ends of your call with one click. Your kids can play in the same room - only your voice will be heard in the call. We know it's been hard to give lectures and teach online in pandemic. Utterly will make sure students can hear you and not the construction work across the street. Did you always dream of becoming a digital nomad? Only you can hear relaxing waves while working on the beach - your co-workers won't know where you are. We have no access to your audio data - all the audio processing is done locally on your device.Starting Price: $5 per month -
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PinPoint
PinPoint
Introducing PinPoint™ noise filter. Remove unwanted noise from both ends of a conference call, with any headphones, or any app. Powered by Bose Labs. The way we work is changing, with more flexibility, more mobility, and more distracting background noise. Now there’s a better way to connect with each other, with less distraction. Introducing PinPoint. PinPoint removes a variety of unwanted background noises and allows only what needs to be heard to come through clearly. PinPoint uses AI built on deep neural networks and is trained using thousands of hours of audio. And it’s always improving, thanks to continued training from Bose. PinPoint sits as an application on your own device, not up in the cloud. The analysis is done on your machine and we don’t listen to your conversations. In a world that’s getting noisier, PinPoint lets you connect more clearly. With or without headphones, on any app. -
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Denoise
Routes Software SRL
Not all of us carry around professional microphones when shooting videos with our iPhones or iPads. But that's why our personal videos and voice memos sound so noisy and distracted, to the point where you can't even hear the best parts. Denoise changes everything. It provides high-quality removal of background noise for all the existing videos and voice memos right on your phone. It even works as an iOS extension, making the process nearly instantaneous after you shoot a video from any app! Eliminate background noises and distractions. Enjoy videos and voice memos that sound like they were recorded by a professional in a studio. Interactive frequency band analyzer to see the structure of the audio signal. Use any videos from your Photo Library or from compatible apps. Works as an app extension to process videos right away. Edit your original video, or save a new copy with the edited sound. Use any voice memo by sharing audio files with Denoise.Starting Price: $1.99 one-time payment -
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Meeami’s AI-based super wide band noise suppression technology is a low-power and high-performance noise suppression for edge devices such as laptops and mobiles, automotive, and wearables. It is also optimized for embedded devices such as DSP mixers for meeting rooms. You can download our noise-suppressing virtual driver application on Windows and Mac for a background noise-free conferencing and calling experience. Can run on application processors (Intel, AMD, M1, Snapdragon) or DSP chips. Low latency for real-time communications. 50+ noise types canceled clock noise, dog barking, door closing, and baby crying. Meeami, a pioneer with over 20+ years of experience in Audio solutions, is a spin-off of the former media processing and real-time communications group of Imagination Technologies and is the recognized leader in IP communications and voice IoT technology platforms for voice, video and messaging applications.
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Noise Blocker
Closed Loop Labs
An easy-to-customize noise gate that helps you mute any unwanted microphone noise while on calls, gaming or streaming. Record samples of any noises you want to block out. Noise Blocker will analyze any incoming audio against your noise list and mute accordingly, letting only wanted sounds through. Friends complaining about your microphone's annoying buzz, hum and static over Skype. Getting muted while gaming by teammates for drowning out Discord with your mechanical keyboard. Having to toggle back and forth awkwardly between mute and unmute on every conference call. Get rid of any pesky unwanted sounds. Compatible and easy to setup with any app. Listen as unwanted keyboard noises are blocked while the user's voice still comes through crystal clear. Before purchase, daily usage is restricted after 1 hour. You can block out background static, microphone hum and buzz, laptop fan, keyboard typing, and mouse clicks.Starting Price: $19.99 one-time payment -
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AudioCommander
Andrea Electronics
The new improved AudioCommander audio user interface for Andrea USB devices provides the same great features customers have always enjoyed with a new look and feel. Now featuring full bandwidth VU meters for input and output, new PureAudio™ noise reduction filtering for hearing clean audio output as well as new DSDA3™ microphone array beam steering. Including, a sidetone for monitoring your recording and the ability to enable multiple filters independently. AudioCommander is SKYPE certified. Speaker output is enhanced with Andrea’s PureAudio™ noise reduction for removing noise from your VoIP-received audio. By cleaning up the signal you are listening to, you increase intelligibility. Aggressive PureAudio™ noise reduction on the speaker output to remove even more noise from your VoIP-received audio. By cleaning up the signal you are listening to, you increase intelligibility. It turns your PC into a high-quality speakerphone.Starting Price: $9.99 one-time payment -
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ClaerityAI
ClaerityAI
Clean up your calls and maintain a professional environment. AI-powered noise suppression makes it easier for everyone to focus. ClaerityAI works with your existing hardware and calls software. Once installed, just a few clicks will have ClaerityAI working seamlessly in the background to reduce distracting noises and keep everyone focused on the conversation. Using a state-of-the-art machine learning algorithm, ClaerityAI identifies the primary speaker on the call and intelligently filters other noises in your environment. The future of communication is here. Built by Aeris Communications, global IoT experts with 30+ years of experience, ClaerityAI is enterprise-ready and dedicated to protecting your data. All audio processing is done on your laptop to keep calls confidential. ClaerityAI works wherever you are. And that includes whatever software you are using. Compatible with both Windows and macOS, ClaerityAI can be configured to work with any software with microphone options.Starting Price: $6 per month -
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CrystalSound
CrystalSound
CrystalSound's "My Voice Only" feature eliminates unwanted noise or other voices, leaving only the user's voice. This feature is useful in noisy environments or group settings, making it easier to transcribe, edit, or listen to the audio. Try CrystalSound today to experience the benefits of "My Voice Only" for yourself. Deep neural network technology with millions of hours of audio learning. Locally operate and process audio, ensuring data is never sent out of the personal device. A friendly interface makes it easy to install and operate in just a few clicks. My Voice Only is a simple but robust tool essential for customer service centers like us. With CrystalSound, we increase not only customer satisfaction but the employee. At CrystalSound, we offer top-notch audio with our cutting-edge sound technology. Our premium feature, "My Voice Only," guarantees that only your voice is heard. Give it a try today and experience the advantages of noise-free audio.Starting Price: $8 per month -
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Audioalter
Audioalter
This is a free web tool that allows you to remove the vocals from a song to create a karaoke version of it. How good the results will be depends on how the track is recorded. If any instruments are centered, they will also get removed. The vocals are removed by using the OOPS (Out Of Phase Stereo) effect. The OOPS effect relies on that most songs have the the vocals perfectly centered while the instruments are panned slightly to the left and right channel. The two channels are then subtracted from each other, and since the vocals are as present on the left channel as the right channel, they will cancel each other out and dissapear. This tool is specifically made to be used with voice recordings and will reduce unwanted sounds from the recordings while trying to maintain a good audio quality.Starting Price: Free -
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Neutralizer
SoftwareHut Sp. z o.o.
Neutralizer is an equalizer made with sound restoration in mind, contrary to many other products that offer ready-made profiles for sound distortion. Everybody is different and everybody’s hearing is different. You have to test your hearing on devices that take an active part in sound reproduction in order to be sure that any adjustments you make will work for you. We offer a simple-to-use interface that needs very little explanation. It is self-explanatory, and it is elegant. If you would like to improve your listening experience on a mobile device, you would mostly come to the conclusion that you need better hardware. Although in most situations it might be true you don’t always know why. This is because of so many parameters you have to take into account like the digital-to-analog conversion, the signal frequency range, the amplification path, the speaker's (or headphones) frequency response, the psychoacoustic, and so on.Starting Price: Free -
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LALAL.AI
LALAL.AI
Extract vocal, accompaniment, and various instruments from any audio and video. High-quality stem splitting based on the world's #1 AI-powered technology. A next-generation vocal remover and music source separation service for fast, easy, and precise stem extraction. Remove vocal, instrumental, drums, bass, piano, electric guitar, acoustic guitar, and synthesizer tracks without quality loss. Start off for free to try the service. Upgrade to process more files and get results faster. Available only for individual use. Get on the next level. Process thousands of minutes worth of audio and video. Suitable both for individual and business use. Each LALAL.AI package comes with a limit on how many minutes worth of audio/video is available for splitting. The length of every fully split file is deducted from the package minute limit. You can split as many files as you want as long as their total length doesn’t exceed the minute limit of your package.Starting Price: $30 one-time payment -
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iZotope
iZotope
At iZotope, we’re obsessed with great sound. Our intelligent audio technology helps musicians, music producers, and audio post engineers focus on their craft rather than the tech behind it. We design award-winning software, plug-ins, hardware, and mobile apps powered by the highest quality audio processing, machine learning, and strikingly intuitive interfaces. In media production environments, where budgets are tight and timelines are even tighter, sound is often forced to take a backseat to picture. From flawed location sound to prohibitively expensive ADR to loudness requirements in final delivery, sound quality is compromised too often. iZotope products distinguish themselves by solving seemingly unsolvable audio challenges like these and doing so in a way that’s proven to save both time and money.Starting Price: $19.99 per month -
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Audacity
Audacity
Free, open source, cross-platform audio software. Audacity is an easy-to-use, multi-track audio editor and recorder for Windows, macOS, GNU/Linux and other operating systems. Developed by a group of volunteers as open source. Audacity can record live audio through a microphone or mixer, or digitize recordings from other media. Import, edit, and combine sound files. Export your recordings in many different file formats, including multiple files at once. Supports 16-bit, 24-bit and 32-bit. Sample rates and formats are converted using high-quality resampling and dithering. Support for LADSPA, LV2, Nyquist, VST and Audio Unit effect plug-ins. Nyquist effects can be easily modified in a text editor – or you can even write your own plug-in. Easy editing with Cut, Copy, Paste and Delete. Also unlimited sequential Undo (and Redo) in the session to go back any number of steps. Real-time preview of LADSPA, LV2, VST and Audio Unit (macOS) effects. Plug-in Manager handles plug-in installation.Starting Price: Free -
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Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application. Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement. Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels. Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise.
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Today’s customers expect prompt and professional communications. LumenVox’s next-gen Call Progress Analysis (CPA) software with Voice Activity Detection empowers businesses to more effectively reach and engage customers in real-time. LumenVox CPA leverages the strength of LumenVox speech recognition and tone-detection technology to distinguish machines from live humans and business from residence, empowering auto-dialers with superior precision in call-to-agent routing or message delivery. Benefits include: • Payload Accuracy: Improves delivery of voicemail or agent contact from sub-80 percent to nearly 100 percent. • Deployment Flexibility: Can be tailored to behavior based on the application, or per call, and work with several default profiles across the operation. • Filter Noise: AI-powered technology interprets and distinguishes background noise from human voice. • Legal Compliance: Maintains regulatory restriction compliance while benefiting from predictive dialing.
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VoIP Recording software
Applied Business Technologies
Our Voice-Over IP Recording platform allows your business to take advantage of quality and compliance recording in one intuitive interface. Our unique VoIP Recording software can capture interactions from virtually any telephony device or phone system. The product supports and enhances 99% of the telephone systems on the market today. ABT's easy-to-install solution can be deployed without any proprietary hardware investment. It delivers additional benefits and the optimum performance to your organization. Our Call Center Quality applications provide your contact center supervisors the ability to perform fully-integrated audits on agents. Agents are audited and scored based on criteria that are specifically defined by your business. This results in improved customer satisfaction and agent morale. Applied Business Technologies Call Center Quality Software can be integrated with our Speech Analytics platform for a very robust solution. -
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DeNoise AI
TOPAZ LABS
Noise reduction software has been the same for over a decade - until now. DeNoise AI uses a fundamentally new approach called deep learning: after a lengthy process of learning from millions of images, DeNoise AI learned to accurately distinguish between real image detail and noise. This allows you to denoise images while actually recovering important detail, something that would have been impossible just a few years ago. We know you take your photography very seriously and understand the importance of applying the right edits based on the unique content of your images. We built to deliver intelligent, best-in-class photo noise reduction by analyzing thousands of images. This means that whether you’re working on a photo of an exotic bird or the Milky Way galaxy, you’re going to get the right type of image noise reduction and detail enhancement.Starting Price: $59.99 one-time payment -
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AVCLabs Photo Enhancer AI
AVCLabs
AVCLabs Photo Enhancer AI, as a dedicated image upscaler that uses deep-learning-based super-resolution, can upscale the image resolution by 400% and improve details, as well as remove defects and compression artifacts. It has been trained on millions of images of different types, including portraits, wildlife, animes, landscapes, architecture, and more, this allows you to upscale the resolution of different images naturally, with correct and corresponding details preserved. A dedicated and intelligent noise removal tool that can automatically remove noise from grainy photos and enhance the quality. With the powerful noise reduction engine and deep-learning algorithm, AVCLabs can detect which parts of an image correspond to noise, and automatically get rid of digital noise in the grainy areas while preserving the details.Starting Price: $19.95 per month -
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Uniphore
Uniphore
Optimize the entire conversation to improve customer experience and agent productivity with Conversational AI, Natural Language Processing (NLP) and Robotic Process Automation (RPA). Omnichannel AI-driven intelligent virtual assistant (IVA) driving customer engagement and increasing self-service and automation rates across IVR, web and mobile. U-Self Serve deflects transactional interactions from high-cost human agents using Conversational AI. Deliver frictionless and ongoing agent verification using voiceprints to increase customer trust and reduce contact center fraud. Monitor agent ID continuously during the entire agent shift and alert supervisor in real-time in the event of an ID issue. Leverage AI with real-time call transcription to deliver in-call alerts, guidance, and automation of agent after-call work (ACW) summaries and call dispositions. Deliver an increase in agent productivity, a reduction in time spent on ACW summaries and an improvement in accuracies. -
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TelStrat Record
Serenova
To optimize your contact center and workforce, you need insight into every agent interaction with customers. Equip yourself with the tools to ensure high-quality customer interactions and optimal agent performance. Record the audio of a call randomly, at scheduled points in time, or on demand – and from the start no matter when recording begins. Empower your supervisors to monitor live calls and listen to end-to-end call recordings when a caller is transferred. Resolve disputes quickly, support legal defense, and monitor agents with rock-solid call recordings. Drill through millions of call results by any metric. Quickly search with one-click filtering. Easily combine groups of fields for complex searches. Analyze any interaction by simply playing a multimedia clip on the desktop. Share the voice-plus-screen .WMV file on a network or via email. Get a clear view into how agents interact with customers and more easily and effectively optimize your workforce. -
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Kunnect
Kunnect
Kunnect provides high quality hosted call center software to help you run your business effortlessly! Kunnect is the best Hosted Call Center Software available today. We provide an Amazon cloud based solution that covers all your call center software and telecommunications needs anywhere on the globe. Kunnect’s XVP - Hosted Call Center Solution provides an affordable and easy to use predictive dialer with CRM scripting to increase productivity, reduce operational costs, and improve customer satisfaction. Our solution is used throughout the world in call centers, as well as empowering at-home agents. Kunnect’s sophisticated cloud-based predictive dialing supports structured, automated outbound right party contact to ensure you meet commitments to your customers and stay in touch. Supports predictive dialing and preview dialing modes for flexibility and productivity. Offers post call actions like printing of invoices or lead sheets.Starting Price: $125 per month -
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Aloware
Aloware
Aloware is a contact center that supports calls and SMS/MMS and works with the most popular CRMs. Be it contact center, sales dialers, or call tracking, we have gathered a full suite of customer engagement tools in one app. From support agents to sales reps to marketers, your team will love a centralized customer conversation hub.Starting Price: $35/month -
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TelTel
TelTel
Free telephony center that provides outgoing and incoming calls via Internet with a wide range of functionality for your business. To receive calls, you can buy all kinds of Latvian and foreign numbers and forward them to a call center or a mobile phone. Call within Latvia or abroad for a couple of cents per minute. Call from your phone without changing current operator or SIM card. You can playback audio for each call. Real-time call reports and statistics. Predictive dialer and click2call decrease agents dialing time. With auto dialer blast recorded message automatically to all numbers. In background customer hear music and call is forwarded to all or the first available operator. -
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Crazy Sounds & Voice Changer
Prank Sounds Studio
On the off chance that you love prank games, this air horn, fart sounds app is the thing you want. Easily record any voice whenever and wherever possible. All recordings are saved in high-quality versions so you can share and access them at any time. Different annoying noises such as a po-po fart, an air horn, an electric razor, and much more.Starting Price: Free -
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Tencent VooV Meeting
Tencent
TVM features high definition, intelligent video noise reduction, and a beauty filter to enhance your appearance. It comes with AI-based speech enhancement and high audio fidelity processing algorithms to minimize ambient noise. TVM enables attendees to join meetings quickly on mobile phones, PCs, and tablets for a seamless conferencing experience across platforms. It can be integrated with native calendar applications so you can view your scheduled meetings and receive meeting reminders. TVM enables real-time screen sharing on PCs and mobile devices, improving the clarity of presentations and communications. A watermark feature ensures data security. It features instant text messaging to facilitate discussions without disrupting meetings. -
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TASKE Contact
TASKE Technology
Build your contact center on a solid foundation with TASKE Contact software, flexible contact center call management software. Thousands of contact and call center supervisors around the world rely on TASKE Contact software to help manage their agents, set and meet service levels, and provide vital management information on all call activity. TASKE Contact offers real-time ACD monitoring and historical call reporting for the contact center. It includes a web portal for access to real-time data and TASKE's advanced cradle-to-grave search tool, Visualizer. Our solutions provide the insight necessary to improve contact center service levels and enhance customer retention strategies. Organizations use TASKE to report on all inbound, outbound, and internal call activity, monitor and improve call center agents’ performance levels, respond immediately to changing call volume and agent availability and control operating costs. -
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Anitian FedRAMP Comprehensive
Anitian
Anitian’s FedRAMP Comprehensive solution combines best-of-breed web security technologies, compliant-by-design integrations, and guidance from FedRAMP experts to help SaaS providers Navigate, Accelerate, and Automate their FedRAMP program. Rely on Anitian’s proven expertise to guide you through every step of the FedRAMP process. Obtain FedRAMP authorization in half the time and at half the cost using Anitian’s unique combination of automation and in-person assistance. Use Anitian’s pre-built security stack and automation tools to eliminate much of the manual, complex work typically required for FedRAMP authorization. Depend on Anitian’s compliance team to keep both your internal and external stakeholders fully appraised of project status, required actions and critical path dependencies. -
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TalkStack AI
TalkStack AI
Scale your sales and ops team with our AI agent that can perform complex tasks in multiple languages, over text and calls with enterprise-grade security. AI + human agents can work seamlessly together at 100x the efficiency. Access every call, which is automatically displayed as a chat and can also be listened to via a recording. Effortlessly review the accuracy of responses generated by AI agents. Create multiple agent development paths by connecting checkpoints with calls, wait times, SMS, and reminders through WhatsApp. Create custom workflows powered by AI agents in a few clicks. Customize your AI agent by cloning your best agent's voice, style, tone, knowledge base, and use case easily from our dashboard. We support text, voice, and digital messaging seamlessly. Stop wasting money on procuring dozens of vendors to deliver an AI-native call center stack. -
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Q-Suite
Indosoft
Welcome to Indosoft Inc, a premier contact center technology solutions provider and developer of Q-Suite, a robust, feature-rich, scalable call center software ACD for Asterisk. Indosoft provides complete computer telephony know-how and turn-key installations for setting up inbound, outbound, and virtual call centers. Indosoft's call center software ACD is also available for license to vertical applications. Q-Suite is designed for multi-tenant deployment and comes with a full-feature ACD and an efficient predictive dialer. The call center software ACD allows easy integration of chat and e-mail. There are a number of powerful tools within the call center software, including tools to customize the web interface for Agents, develop and deploy powerful scripts within the Agent screens and build and manage sophisticated call routing and IVR for your contact center. The ACD with skills-based routing and queue prioritization, as well as the powerful IVR builder. -
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Modern Dial Tone
Modern Dial Tone
Modern Dial Tone is a trusted source for business telephones. We provide telephone service and telephone equipment that are both reliable and of premium quality. We service everything from a single line in your small businesses to large enterprise or call centers. We believe we have the most simple and easy to understand telephone bill in the industry. We do all of this without locking you into a long-term agreement by not requiring contracts of any type. Modern Dial Tone’s technology deliver of a consistent end user experience over inconsistent networks, supported by an end-to-end SLA that covers both uptime and call quality. MDT is protecting your business using the highest levels of security and compliance policies and procedures – verified by 3rd party security and compliance certifications. Noise Canceling Microphone reduces unwanted background noise and the noise-canceling microphones reduce unwanted background noise and are ideal in crowded and noisy, open office environments. -
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Apollo Answering Service
Apollo Answering Service
Prevent calls from going unanswered. You won't miss another call with receptionists available 24/7. More calls means your team will have more leads to close. Apollo's receptionists get the right calls to qualified people, with perfect timing. Calls won't interrupt anyone's work flow, your team can stay focused on getting work done. No matter the time of day your customers reach a receptionist who can gather details about their problem. We filter through the noise and notify your on call team of important matters, and hold routine matters for a daily report for your office staff. Your customers are greeted by cheerful receptionists. Urgent and new business calls are transferred to you right away, just like an in-house receptionist. Routine matters are screened and sent to you by email or text. -
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Applango
Applango
Working in Contact Centers can be very demanding and unsatisfied and frustrated agents start changing their behavior at work even before they realize they want to move on. Applango’s Artificial Intelligence looks at changes in hundreds of behavioral parameters for each agent and predict who will resign in the near future. Call Centers activities tend to be repetitive. Thousands, sometimes millions of customers, experience the same kind of disruptions and turn to a call center expecting a positive outcome. Some of those customers will escalate their problems to undesirable levels which could end in repeated calls, churn and lawsuits. Applango's Artificial Intelligence constantly collects and analyzes hundreds of data points from daily operations and, on the base of previous outcomes, predicts which customers are most likely to become frustrated in the next days. High-precision predictions enable preemptive actions to avoid crises. -
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InfoCision
InfoCision Management Corp
InfoCision is a provider of traditional call center services to advanced training solutions. We offer call center tools that shorten calls, blend alternative channels, and increase customer satisfaction. Working in & enhancing your existing call center atmosphere, tools pre-fill customer data and demographics, score incoming calls, train call center agents with eLearnings & simulations, measure quality, motivate staff, and more. InfoCision is the leading provider of direct marketing solutions for companies across a range of industries. We help our clients make informed decisions that maximize their return on investment. From traditional call center services to advanced training solutions, we are your full-service marketing service provider. Discover how we can help fulfill your business' marketing needs. Spanning across industries, InfoCision becomes the face of your brand as we work to better serve your clientele. -
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OmniPCX RECORD Suite
Alcatel-Lucent
For contact centers and enterprises in industries that require legal and regulatory compliance, it's critical to record your transactions and interactions in order to demonstrate transparency. Alcatel-Lucent OmniPCX RECORD Suite is a web-based tool that does all that and more, enabling you to record, monitor and evaluate employee-customer interactions. This is particularly important in financial services, utilities, healthcare, education, hospitality and public safety organizations. By integrating call recording and monitoring directly into your existing telephony infrastructure, the OmniPCX RECORD Suite provides a scalable, modular and affordable toolset. In addition, supervisors can review recorded calls with agents and use the integrated quality monitor module to assess agent performance. Record voice and online interactions between your employees and customers. Improve the quality of future customer interactions by identifying coaching opportunities. -
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TCN
TCN
TCN Operator is a collection of all the best call center tools seamlessly integrated together. With TCN’s no contract promise, the cloud-based platform is customizable to meet all of your call center needs. TCN’s call center software supports billions of consumer and agent interactions each year. Control all call center communication channels in one place. Provide your agents with a unified experience and the ability to talk with consumers over whichever medium they prefer. Offer numerous channels of communication, and let the customer choose their preference. Equipped with the right tools, your call center can confidently tackle all compliance regulations. Keeping your call center and your customers’ sensitive information safe is of the utmost importance. Following compliance regulations such as TCPA, HIPAA, and FDCPA is made possible by automating and streamlining proper call center practices. Data without the proper protection may lead you to difficult hurdles down the road. -
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ObserveCTI
Cacti
ObserveCTI™ automates the management process by providing your business a quality assurance tool, which provides business-driven, selective/intelligent voice and data recordings without the need for a proprietary voice logger. All recordings are categorized and stored for later playback directly from your PC, remote location, web or any touchtone telephone. Supervisors have access to multiple sites from their PC and can control auditing from a single location within the enterprise. ObserveCTI™ also provides your contact center supervisors the ability to perform audits on agents using a fully integrated auditing tool. Agents are audited and scored based on your specific criteria defined by your business. With a click of a mouse, the supervisor can listen and audit the recorded calls and screens, simultaneously. At the end of the session the supervisor can make comments, save or forward the audit to the agent or management for review. -
43
LeadSquared
LeadSquared
Manage all your products, teams and processes in one platform (digital, call center, or field agent driven). Never, ever miss a sales opportunity. In most B2C businesses, the prospect-to-customer journey is never straightforward. In fact, there isn’t just one path-to-closure. There are multiple sales journeys, involving different channels, processes, teams, and touchpoints. LeadSquared connects them all – processes, distributed teams, and touchpoints – to give you one complete end-to-end sales execution platform – for your digital teams, call center agents, feet-on-street teams (sales, partner onboarding, service), and operations. LeadSquared cuts down all the noise that your teams constantly wade through and allows them just to focus on just their next task, enhancing their efficiency and helping them sell more. No-code sales process builder. Sketch the best-possible sales workflows for your different products & teams. The sales processes are dynamic and completely flexible.Starting Price: $25 per user per month -
44
KooKoo
Ozonetel
Whether you run inbound, outbound or blended telephony operations, our cloud contact center solution is packed with tools to make its workings smoother and more effective. Since it is a cloud-based solution, you will be set up in minutes. You can scale with ease, manage remote or distributed workers, and get access to advanced reporting, analytics and customer experience features without a hassle. An inbound call center forms the integral part of any call centre solution. This system exclusively handles incoming calls from your customers and effectively responds to their needs, basis your business parameters. Where customers are, business must follow. With today’s customers communicating via various platforms, you need an equally agile Contact Center that supports multiple channels to better connect with them. Our multi-channel Outbound Call Center solution allows you to target your specific segments and enhance customer interaction.Starting Price: $45 per user per month -
45
telegra
telegra
Create connections with the customer dialogue systems from telegra. Call center telephony rethought. Have you recognized that convincing customer service can be the decisive factor in competition? Our solution helps to improve your service on the phone. Convincing customer experiences with increasing effectiveness of your service processes: With call center telephony from telegra! Everything you need for better customer service: We offer you a comprehensive range of solutions for everything to do with telephone customer contact. Everything from the cloud. All from a single source. Call center telephony (ACD) voicebot. Telephone system messenger tool crm-helpdesk-plugins phone numbers. From the intelligent phone number to the cloud-based telephone system to the multichannel call center software: telegra is your supplier for innovative customer dialogue systems. With our own data centers and self-developed solutions, we offer you a complete package “Made in Germany”. -
46
SanCCS
SAN Softwares
Unlock exceptional features with the best call center software. A calling software for a call center can make your business efficient yet advanced. Get multiple dialing modes including progressive, predicative, manual, and preview. Various reports based on performance, attendance, call logs, and Analytical reporting. Allocation of calls based on the availability of agent, category of agent, the skill of the agent, and many other parameters. Integration calling option with the click-to-call button on the website and internal CRM. The dialer for call center software offers an exceptional feature of automated callback if an agent misses the call. SanCCS cloud call center solutions allow you to handle interactions with customers from multiple channels like Facebook, Viber, WhatsApp, and Twitter in a way that allows customers to switch back and forth between multiple channels seamlessly.Starting Price: Free -
47
OneContact CC
Collab
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client. -
48
CallMonitor
CallMonitor
CallMonitor is designed for business owners, managers and supervisors who are employing mobile call operators. As a call monitoring software with rich features to boost the productivity of your business and keep you informed. It allows you to gain deep insight and interesting statistics regarding company phone calls. Once CallMonitor is downloaded in your employees phones, call monitoring can begin, and you will have direct access from your web browser to your employees call history, call logs, call recordings, call statistics, performance of each employee plus a customer database with customer call patterns. CallMonitor allows you to see the complete call history and call log of your employees. CallMonitor offers a wide range of statistics that enables you to properly manage your call center. CallMonitor lets you listen to each call that your operators made using high quality call recorder app.Starting Price: $10.99 per user per month -
49
twine
twine
twine Ambient uses AI to take notes and summarize live meetings, Slack channels, and more, helping your team connect the dots. Automatically post Zoom meeting summaries to your feed. Automatically post daily digests of select Slack channels to your feed. Get automatic summaries of relevant news articles posted directly to your feed. twine Ambient makes it easy to distribute critical updates to your team and break down knowledge silos. Ambient uses AI to automatically summarize Zoom recordings, Slack channels, news articles, and more, and distributes these updates via a single feed. Ambient makes it dead simple to record, summarize, and share Zoom & team meetings. Preserve the learnings from your most important team meetings. Ambient brings shared context to your team leading to better decisions and higher productivity. Increase the shelf life and reach by auto-summarizing and sharing the learnings.Starting Price: $19 per month -
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Quicktalk
Quicktalk
Quicktalk is a mini call center software for small businesses. Quicktalk helps entrepreneurs and startups to implement a phone support easily and manage their customer calls from any device. Choose a phone number for your company (or use your existing one), set up an auto-attendant (including custom greetings, opening hours, call distribution and company announcement) and benefit from unlimited calling. Quicktalk unleash the power of call center software features like call recording, call cascading, live call listenings and call statistics for small businesses.