AudioCommander

AudioCommander

Andrea Electronics
Noise Firewall

Noise Firewall

SoliCall
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About

The new improved AudioCommander audio user interface for Andrea USB devices provides the same great features customers have always enjoyed with a new look and feel. Now featuring full bandwidth VU meters for input and output, new PureAudio™ noise reduction filtering for hearing clean audio output as well as new DSDA3™ microphone array beam steering. Including, a sidetone for monitoring your recording and the ability to enable multiple filters independently. AudioCommander is SKYPE certified. Speaker output is enhanced with Andrea’s PureAudio™ noise reduction for removing noise from your VoIP-received audio. By cleaning up the signal you are listening to, you increase intelligibility. Aggressive PureAudio™ noise reduction on the speaker output to remove even more noise from your VoIP-received audio. By cleaning up the signal you are listening to, you increase intelligibility. It turns your PC into a high-quality speakerphone.

About

Noise Firewall is a software solution for call centers and shared workspaces. It blocks the ambient noise of the call center/shared workspace and prevents customers from overhearing it. Shields the customers from the ambient noise of the call center such as other agents talking with other customers, supervisors giving instructions, announcements on the PA, etc. Supports hybrid work model which combines work from the office with remote work. For at-home agents, the Noise Firewall will also remove any non-human sounds like a dog barking, car horns, etc. Can be deployed in almost any telephony environment and supports both a distributed and centralized architecture. Does not require connection to any cloud service and in addition protects sensitive and private data from being overheard by the customers which corresponds with regulations such as PCI, FedRAMP, HIPAA, and GDPR. Provides a useful dashboard with statistics on call quality including a Noise Map of the call center.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies, musicians and anyone seeking a solution providing noise cancellation filters to clean their audio output

Audience

Call centers and shared workspaces and companies looking to cancel the ambient noise of their physical workspace during calls

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$9.99 one-time payment
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Seamlessly listens to all the agents and using a unique AI technology identifies the source of each voice and keeps only the primary speaker. This software has a dramatic impact on call quality in our noisy call center. The Noise Firewall offers a dynamic dashboard that presents information on live calls & closed calls. The dashboard also shows a Noise-Map visualizing the noisy locations in the call center and identifies the noisy agents. And lastly, SoliCall's support team is very responsive and professional.

Cons

  • Do not offer license to small call centers with less than 20 agents.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Andrea Electronics
United States
andreaelectronics.com/audiocommander/

Company Information

SoliCall
Founded: 2006
Israel
solicall.com/noise-firewall/

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Categories

Categories

Integrations

No info available.

Integrations

No info available.
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