Alternatives to InFAQ
Compare InFAQ alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to InFAQ in 2026. Compare features, ratings, user reviews, pricing, and more from InFAQ competitors and alternatives in order to make an informed decision for your business.
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1
Pylon
Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels -
2
Klyck
Klyck
Klyck is your go-to content solution for organizing, finding, and sharing information. Centralize your team's knowledge, provide quick and easy access to all your content. Customize pages tailored for every situation to save time, money and endless email threads. By bringing your content and knowledge together, Klyck helps you find what you need, when you need it. With analytics, gain a clear picture and improve understanding of content performance, customer engagement, and sales user activity for sales and marketing leaders with superior data-driven strategic solutions.Starting Price: $9/month/user -
3
elevio
elevio
Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product. Is your team utilising Knowledge Centred Service (KCS)? With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be. Based on user feedback and data analysis, it's the backbone of continuous user education.Starting Price: $99.00 -
4
Lucy
Lucy
Lucy's AI-powered knowledge management makes it easy to find what you need to know when you need to know it. She reads and learns all of your organization's accumulated knowledge from the places it lives. She reads and understands written reports, PPTs, PDFs, graphs, videos, and audios. She connects to third-party data sources for their insights. Lucy's integration with Slack and Microsoft Teams makes it easy for members of your team to ask questions that can be answered from your accumulated knowledge. Ask her what you are looking for, and she will help you find the answer, and she identifies other possible answers if you need a different level of insight. Lucy will read and absorb every piece of information you want her to when she joins your team. Lucy never leaves, never forgets, and is gets smarter every day. -
5
LessonBridge
Secutor Solutions
The LessonBridge lessons learned database from Secutor Solutions provides a repository for organizations looking to capture and manage lessons learned and best practices from projects, events, or operations for future use. A cloud-based solution, LessonBridge enables businesses to discover, capture, manage and reuse this valuable corporate intelligence. Discover - LessonBridge lets you easily find and upload relevant lessons already existing in your organization. Capture - Document your lessons learned in a standard form you can customize. Add images, videos, and links if needed. Categorize your lessons learned for ease of searching. Manage - Ensure knowledge consistency, completeness, and quality using LessonBridge’s automated review process. Reuse - Search for relevant lessons learned to reduce your project risks, resolve issues and improve processes. Push lessons learned from earlier projects to the teams that need to know.Starting Price: $8/user/month -
6
Zoho Desk
Zoho
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.Starting Price: $12.00 per user per month -
7
JustClip
JustClip
In JustClip, you have the flexibility to capture any type of information. Organize it the way you want. Instantly retrieve it whenever you want. Save bookmarks, ideas, book notes, files, task lists, informative articles, audio notes, online video, metadata, location, project documentation, software code, emails and more. Arrange to your heart‘s content using infinite folder hierarchy, clip category, groups, and tags. Stay on top to reduce clutter. Find everything you need quickly, even inside files. JustClip groups and folders can be a private place to think, or a shared workspace for collaboration — you're in total control of who sees what. Invite collaborators to add content, annotate, like and make edits. Manage access with role-based permissions. When you are ready, share your content clips with friends, classmates and colleagues.Starting Price: $3 per month -
8
iEngage.ai
Aikon Labs
Discover, Organize, and Provision Enterprise Knowledge On Demand. Use our APIs to connect to existing systems and build a custom solution for collecting, curating, & re-using knowledge from conversations. Use our SDKs & APIs yourself or get a developer to help you build a solution. Contact us to talk about your idea. iEngage.ai powers FreshENGAGE a marketplace app for Freshdesk. See how knowledge from resolved tickets is shared amongst support agents when similar issues recur, saving the agent’s time and ensuring that customers get a great experience. ARIV.AI – we have used the iEngage.ai platform to build a knowledge bot for common collaboration tools like Slack & MS Teams. Take a look at how ariv helps users find answers, stay on top of a deluge of messages, and earn karma points. See what we’ve built on top of iEngage.ai for other use cases. iEngage.ai is a versatile platform that blends seamlessly into your existing technology stack. Talk to us about your use case.Starting Price: $1.99/month/user -
9
InfiniteKM
InfiniteKM
InfiniteKM is a cloud-based platform enabling consistent, compliant Customer Experience (CX) at all touchpoints through superior Knowledge Management (KM). Customers get the right information at the right time while creating an engaged compliant business and operating model with consistent service delivery. Embedding into existing technologies (Salesforce, Dynamics, SharePoint, etc.) the InfiniteKM platform enables governance, risk, and compliance to easily cascade throughout the enterprise and ensure your teams are engaged and empowered with the right answers. Premiere organizations rely daily on InfiniteKM to ensure their teams and customers get the right information, up-to-date and relevant, across all channels for improved CX, and better adherence to compliance. They also leverage the platform to strategically drive leadership alignment, build team culture, and increase employee engagement - further improving their ability to deliver great CX. -
10
AnswerCart
AnswerCart
Building a community forum fosters customer engagement, improves customer experience & promotes peer-to-peer knowledge sharing. A community forum fosters customer engagement, improves customer experience & promotes peer-to-peer knowledge sharing. Use a community forum to crowd-source support. Easy-to-discover discussion threads on common queries can deflect a lot of support tickets. Discussion threads in the community are packed with relevant keywords, questions & content, frequently searched by your target group. Community forum is a powerful platform to harness the knowledge of crowd & acts as the crowd-sourced knowledge hub. A community that intersects your business goals with customer interests, becomes a powerful platform to capture relevant traffic & engage prospective customers. Easy to discover discussion threads deflects a lot of support tickets from your call centre as well as, provide you with deep & holistic insights on major pain points & needs of your customers.Starting Price: $60 per month -
11
Rake
Rake
Rake replaces LiveChat and similar website chat applications. Rake replaces Slack and similar work messaging applications. Rake is a connected, infinitely searchable chat and messaging platform. Rake is omnichannel first to help you connect everywhere with everyone. Studies show that live chat on your website improves lead conversion by up to 4x. Rake's customizable chat widgets for your websites and landing pages require a minimal javascript implementation and do not slow down web page-load or performance. Plugins are available for popular CMS and eCommerce platforms. View live visitors on your website, including visitor geo-location, duration of the current session, previous visits, pages viewed, current page viewing, and other useful statistics. Then, when the moment is just right, craft a custom invitation to chat.Starting Price: $4/month/user -
12
Coveo
Coveo
360° relevance across Websites, Ecommerce, Service, and the Workplace. Every search, recommendation, and interaction made it better. We help businesses deliver the relevant experiences people expect. With the Coveo Relevance Cloud, relevant search is just the beginning. Harness self-optimizing AI that learns from every click and query, at every touchpoint. So you can deliver experiences that get better and better, notice search relevance from Day 1, and scale to full 360° Relevance. Every click and query tells you what a customer wants. Serve up relevant product results, and tailored product and content recommendations, that they’ll want to 'add to cart. Connect each customer to the most relevant answers faster, with AI-powered customer self-service and AI-assisted agent responses. Coveo scores high marks for how we make things work, from drag-and-drop UI customizations to headless APIs and more. -
13
Knova
IgniteTech
Knova is built on a simple design philosophy: streamlining the help desk agent’s job means higher productivity, happier customers and happier staff. Help users resolve issues themselves on-demand, and proactively deliver information about known issues to targeted customers. Your best product experts are often your own customers. Knova incorporates forums to build user-driven knowledge communities. Let users find exactly what they're looking for through intelligent search that speeds issue resolution, whether they're your internal employees or your external customers. It's a much more user-friendly approach than basic enterprise search, FAQs and traditional content management solutions. Knova goes beyond basic search, getting smarter every time you use it. Star ratings and feedback on article quality help ensure users are getting the best advice. -
14
Verint Knowledge Management
Verint
Verint Knowledge Management uses patented artificial intelligence (AI) to create a more automated, natural and effective way to connect people to answers. It’s time for a knowledge management system that: - Understands nuances in how people ask questions: what people mean, not what they type. - Anticipates what people want and predicts what they are about to ask. - Improves through continued use. Learns and clusters knowledge. Makes accessing content more efficient. -
15
Inbenta
Inbenta
Customer Interaction Management platform using symbolic AI. Maximize your self-service rates. Improve customer experience and brand loyalty. Understands meaning out of the box. Users ask for the same things in different ways, Inbenta understand them all. Rapid time-to-market (days not months) + high perfomance AI out-of-the-box. Patented NLP technology utilizing Meaning-Text Theory + highly conversational. Works with your existing knowledge, content and products. Native support for over 30 languages. Web, mobile, social, SMS, etc. Open APIs & SDKs that can be extended to meet your needs. Discover why so many companies trust & love using Inbenta. Leverage our AI platform to handle common business use cases, and others of your own. Works with your existing knowledge, content and products. Integrate, import or manually add into Inbenta. Use our visual drag-and-drop editor to create decision trees on the fly, and make them transactional with our webhooks architecture. -
16
SABIO
SABIO
The SABIO search is equipped with smart algorithms that learn with every user interaction and improve the search continuously. Auto-suggest and recommendations help you find knowledge as you type. Through synonyms, you even find the knowledge you haven't been looking for. Search results are displayed dynamically based on relevance and accuracy, validity, popularity, and tags. Use additional filters to condense and drill down your search results. Or add individual tags to customize your search experience even more. Upload, manage and search through common file formats such as Word, Excel, PDF, or PowerPoint documents. SABIO gives you a solid foundation for efficient customer service in a multichannel environment. Now you can put consistent, up-to-date, vetted knowledge at every touchpoint — all of it coming from a single point of truth. Get the world’s easiest knowledge management delivered instantly. -
17
Stravito
Stravito
Store and share your market research. Stravito allows you to centralise your market research, find what you are looking for in seconds, and share insights with the click of a button. Get up-to-speed and stay up-to-date on the latest research no matter where you are. Access consumer insights from anywhere and make marketing plans with impact. Find everything your company knows about a topic in just seconds. And stay inspired with quick access to the latest research and insights. Powerful enough for global rollout, simple enough for daily use. Save time with a purpose-built user experience. Some call Stravito an insights tool. Others a knowledge management platform. A few even call it the Netflix of Insights. Regardless of the label our customers use, Stravito helps them leverage more insights to anticipate and respond to their customers’ evolving needs. -
18
SICURA
noHold
noHold has been developing SICURA for over 20 years. Its patented technology is designed for non-programmers to build and maintain the platform without help from an engineer. Our Platform collects end user interactions to decipher trends and patterns that help you improve your marketing, sales and customer care strategies. The true value of this platform lies in the information we discover from raw customer input. Our Virtual Assistants start the conversation with your customers. Through the Virtual Assistant end users engage with our AI Platform, which can help identify answers to issues and complete an action, like submitting a form. An Online Educational Institution added a Virtual Assistant link to their learning system. This resulted in a 46% reduction in support tickets each quarter. A Government Agency reduced escalation to a live agent by 52% by placing their Virtual Assistant on their phone system. -
19
Pragma
Pragma
Access your organization's knowledge sources, find information in Slack, and tap into past conversations to unlock what you need, instantly. Pragma reveals, and structures needed organizational knowledge otherwise hidden or scattered across multiple platforms and provides easy access to it, whenever you really need it. Get instant answers to your questions with our Chat with your Data feature. Access your organization's knowledge sources, find information in Slack, and tap into past client conversations to unlock valuable insights. Facilitate learning and fuel business best practices with access to verified responses and the continuous enablement of new updates and processes. Identify missing or outdated information and create new up to date knowledge. Loop in subject matter experts to contribute, approve, and improve. -
20
Synthetix
Synthetix
Conversational Customer Engagement powered by AI. Automated and agent-assisted CX channels. Self-service has proven to help deflect customer contact by up to 50%, increase engagement and raise customer satisfaction. Intuitive AI-powered FAQ self-service software from Synthetix offers a fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team. The new paradigm in customer engagement, a Synthetix FAQ Chatbot, or Virtual Agent, can generate new revenues as well as resolve customer queries. Our AI-powered chatbot technology doesn't wait until your customers want to contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with your CRM to personalise their experience, creating leads and tactically escalating them to the most appropriate contact channel. -
21
Avrio
Avrio
Capture Insights from anywhere with our browser extension and instantly share them with your team. Get everyone on the same page with Projects and avoid wasted hours on repetitive research by unlocking your team’s collective knowledge. Don’t let your hard work die at the bottom of a spreadsheet or slide deck. Avrio gives you the tools to get your findings seen and new channels to drive awareness of your research and analysis. Pin Insights to web pages, embed Insights anywhere, share automated email updates, plus more. Bring all your qualitative and quantitative research into a single space. Find exactly what you’re looking for with our self-learning search that adapts to your behaviour and keep research fresh with Insight validation and automated expiration.Starting Price: $30 per contributor per month -
22
Manzama
Diligent
To grow and maintain relationships, advisory and law firms need to stay up to speed on developments within their clients’ industries. Sifting through market intelligence for actionable insights is a time-consuming challenge. But it doesn’t have to be. Maintain your knowledge and expertise with automated content discovery, analysis and evaluation. Provide current awareness, monitoring and alerting capabilities to all individuals and teams across the organization. Free up time to focus on delivering the best client experience possible. A well-informed law firm is better placed to drive new business and strengthen existing relationships. Keep tabs on any area of interest to your firm – from clients to prospects to competitors. Pre-built conceptualized search options make it easy for everyone to find exactly what they need. -
23
Slab
Slab
Unlock Your Team's Collective Knowledge. Slab is a simple, scalable wiki that knocks down silos. It empowers teams to find the critical information they need, exactly when they need it. Slab gives you greater control over how you organize your knowledge. Pin crucial content to the top for easy reference. Sort posts so teammates know what to read, and when. Slab's WYSIWYG editor is easy to use. If you've used Google Docs, you already know how to use Slab. And unlike other wikis, Slab has real-time collaboration. That means you never overwrite work — even if two people click "Save" at the same time. Slab's fast and accurate search makes it easy to find answers. It even searches across integrations, saving you from having to open a dozen tabs to search in a dozen places. Slab seamlessly integrates with the tools you use to build product. Reference other tools in a post and automatically see detailed information without ever leaving Slab.Starting Price: $6.67 per user per month -
24
Ocasta
Ocasta
Stop guessing. Start knowing. Ocasta is the frontline performance platform that turns daily uncertainty into confident action. For frontline teams in retail, hospitality, fitness, contact centres and more, Ocasta helps staff know what to do, how to do it, and when to act — without needing to ask a manager. Our customers see: • 98% engagement from their teams • $5,000 saved on every new hire • 72% fewer issues Whether you're rolling out a process change, embedding product knowledge or accessing a how-to guide mid-shift, Ocasta keeps your teams informed and ready. No more digging through outdated documents or waiting for help — the answers are always at hand. It’s there for site visits and inspections, coaching conversations, and getting new starters confident for day one. With real-time visibility into what’s working and what’s not, managers can track performance, spot gaps and act fast, before small issues become big problems. -
25
Korra
Korra
Leverage the full potential of your content with a private ChatGPT-like support platform. Korra revolutionizes the way customers access support by leveraging advanced NLP to understand complex queries and provides context-aware, accurate results sourced only from your own content. Customers can expect spot-on answers, highlighted or time-stamped right in the results. Experience a smarter, more efficient, and continuously improving AI knowledge base that keeps pace with your organization's ever-evolving needs. Set up your automated, confidential AI knowledge base in seconds. Korra supports all file types, including video, and securely learns from only the files you share. Customize, brand, and launch your AI chat support experience in seconds. With 3 powerful deployment options, customers can access Korra from any device, at any time, and in whichever way they want. Traditional knowledge base search appearance with a dedicated support URL.Starting Price: $99 per month -
26
Sugar Serve
SugarCRM
Everything you need to create outstanding customer experiences. Imagine resolving every customer service inquiry promptly and proficiently—without a single sloppy handoff or having to scramble for purchase histories. From easy at-a-glance dashboards to robust self-service portals, Sugar Serve has everything you need to create outstanding customer experiences. You’ll always be prepared to give customers exactly what they need. At any moment, for any issue or interaction. Too many companies today are investing time and money to capture leads and land sales—only to watch those relationships crumble because of a bad customer experience. With Sugar Serve, it’s easy to keep customers happy and coming back for more. With a customer support platform focused on the features that matter most to service agents, you’ll always have instant access to the exact insights you need. SugarLive brings the power of omnichannel customer interactions to Sugar Serve, seamlessly embedded in a single service.Starting Price: $80 per month -
27
Sana
Sana Labs
One home for all your learning and knowledge. Sana is an AI-powered learning platform that empowers teams to find, share, and harness the knowledge they need to achieve their missions. Give everyone a more immersive learning experience by blending live collaborative sessions with personalized self-paced courses. All from one platform. Lower the barrier to sharing knowledge by letting Sana Assistant generate questions, explanations, images, and even entire courses from scratch. Empower anyone to keep up the energy and engagement with interactive quizzes, Q&A, polls, stickynotes, reflection cards, recordings, and more. Integrate Sana with all your team apps and make your entire company’s knowledge searchable in under 100ms. Github, Google Workspace, Notion, Slack, Salesforce. You name it, Sana can query it. -
28
Kaleo
Kaleo Software
Our best practice methodology helps improve your knowledge base by figuring out what questions users need answers to, then creating answers that are easy to find and consume. Tickets are regularly monitored for repeat questions so your knowledge base can easily be kept current. IT tickets tell you what questions people have. We isolate the tickets that could have been avoided with self-help. These include 'how-tos,' and most other Tier 1 incidents. Trained machine learning classifiers use over 1000 ontologies to group self-helpable tickets by question. Groups are then ranked by volume to determine FAQs. Answer chunks are manually checked for quality then connected to their associated FAQ. The questions and answers are now ready to be added to your knowledge base. -
29
Flaps
Flaps
Overcome the information chaos of your company. Know what your company knows. Integrate your data sources to create a central point for knowledge and help your team and customers find faster what they are looking for. Boost your company’ productivity by reducing up to 50% the time your employees waste on finding the information they need. Speed up your development and research process by using NLP. Start re-useing your knowledge and let your team stop doing the same job again and again. Your team keeps re-doing and re-writing reports and tasks. Doing the same job again and again without recycling the job previously done. You have analyzed and tested tones of solutions for a better knowledge sharing and management but none of them have really worked. On average, knowledge employees spend 24% of their working time, looking for information. Most of the time they don’t find what they are looking for. -
30
ProProfs Knowledge Base
ProProfs
ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.Starting Price: $6 per user per month -
31
Terkel
Terkel
Terkel is a Q&A site that turns questions into articles featuring expert insights. Thought leaders from organizations like Google, Harvard, Airbnb, and more answer questions to get their insights featured in articles published on sites like GoDaddy, Zapier, SCORE, and more. Terkel automatically selects answers based on a variety of factors relating to expertise. The best way to have an answer selected is to stick to what you know best. If you have to Google the question, you should probably hit the "Skip" button. Learn more about how to improve your answers with this helpful blog post about getting started.Starting Price: $99 per month -
32
KnowledgeIQ
Knosys
KnowledgeIQ, by Knosys, is a market leading cloud-based (or on-premise) omnichannel knowledge management solution that simplifies and centralises the organising and sharing of knowledge and information. KnowledgeIQ is trusted by over 40,000 users to find the right information, exactly when they need it, improving productivity and delivering the best in brand and customer experience. -
33
Heroic Knowledge Base
Hero Themes
Heroic KB helps you create a beautifully designed, searchable knowledge base in minutes. With instant search, article analytics, user feedback, email reports and more. Heroic Knowledge Base provides a curated knowledge base experience for you and your visitors. Our knowledge base offers a modern design that will style your articles and make it look professional without any design skills. Need to customize it? No problem, you'll find several customizable options to reflect your brand. Category organization and powerful search make it easy to find answers you're looking for. Heroic KB offers instant answers to your customers. They will love getting help without having to wait for a response from you or your team. Not every visitor knows what they're looking for. Heroic KB's instant search makes suggestions as they type. -
34
WebFirst
RTI Software
WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst. -
35
StriveChat
StriveChat
Convert visitors into happy customers by automating communications. Let the bots do the work proactively engaging customers with context-based messages. Empower self-service for maximum customer convenience. Reduce customer service costs with KB tutorials, step-by-step guides, advisory bots and real-time chat. Make every visitor a happy repeat customer. Create unparalleled customer experience through engagement bots, knowledge base, and chat on-demand. Fast-track customer issue resolution with full-featured task management. Keep everything organized and discoverable by your team. Real collaboration in real-time. Automate engagements with your website visitors. Provide on-demand content to your website visitors. Promote your product via targeted engagements. Educate website visitors about your product or services. Provide content management services to your clients. Enhance your client’s lead generation. Improve conversion rate via targeted engagements.Starting Price: $11 per user per month -
36
KnowledgeBase
LiveChat Software
Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.Starting Price: $39 per month -
37
HelpDocs
HelpDocs
Knowledge Bases work best when you focus building out great self-serve content. HelpDocs comes packed with all the tools you need so you spend more time giving personalized support to customers who need it. We've worked on our search algorithm for years so you don't have to. Our search is typo tolerant and blazing fast to give customers accurate results in milliseconds. Showcase gives you a glimpse into what's possible with the HelpDocs platform. From online shops helping customers with shipments to software powering blockchain storage. A custom text editor, advanced caching, smart integrations, and SEO-focused templates mean your customers will find answers blazingly fast—and your customer support team will too. We're always pushing the limits by using the latest technology to create accessible, adaptable, and designed templates you don't have to touch. Or you can totally touch.Starting Price: $25 per month -
38
Knowmax
Knowmax
An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query. -
39
Elium
Elium
Studies show that employees spend 2 hours every day searching for information. Only to be able to perform at their job. It is now the right moment to empower your teams to use this time on what matters. Elium offers a trusted and flexible source for sharing and enriching company knowledge. It helps streamline the decision-making process, improves collaboration and the ability to innovate. Company-wide procedures, key project learnings or market insights? They all have a place in Elium. Give your team the right tools to share and capitalise on company knowledge. Easily search inside stories or embedded files. Find the most relevant knowledge in seconds. Capturing knowledge is one thing, but making sure it stays relevant over time is a different story. With smart tools, Elium empowers teams to act on existing knowledge and collaborate around key insights. -
40
Thought Industries
Thought Industries
Deliver quality and engaging learning experiences to your target audience with Thought Industries, the world's leading B2B customer education and extended enterprise learning platform designed for for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more. More than just a learning management solution, Thought Industries enables organizations to create, customize and distribute and monetize white-labeled online learning courses to consumers, professionals, and the extended enterprise. -
41
Yandex Wiki
Yandex
A free service for creating a corporate knowledge hub. Create wiki pages, add content, and edit them along with your colleagues. Keep project descriptions, instructions, and other information in a wiki. Organize hierarchies of nested pages and link them with cross-references. Search all the pages of your knowledge base and quickly find the answers you need. Format texts and add drawings, tables, and links using Markdown. Use headings and cuts to draw attention to what’s most important. Grant access to all your employees, restrict the editing of specific pages or prohibit the viewing of confidential information. All page edits are saved in the changelog, and you are notified of any changes to pages you subscribe to. Add tasks lists from Yandex Tracker, and task names, and assignees update automatically. Embed request and survey forms from Yandex Forms. Store a full project description and add task lists from Yandex Tracker. -
42
Trellis.law
Trellis Research
Trellis builds legal intelligence and judicial analytics for legal teams. We mine disappearing state trial court data, make it searchable and analyze it to give law firms AI-powered insight into the way judges are ruling. Litigators are able to Google search state trial court records and uncover key intelligence on opposing counsel. State trial court data, accessible for the first time! Trellis is a comprehensive AI-powered state court research and analytics platform built by litigators for litigators. What will you discover when you access the largest searchable database of state trial court records? Search through millions of Court Dockets and Documents. Learn more about the Trellis State Court Coverage. Building the best case for your client means relying on more than anecdotes and emails. Our Judge Analytics Dashboard is the first of its kind to let you analyze millions of state trial court cases to surface the most powerful analysis for your case.Starting Price: $99.95 per month -
43
Matterial
Matterial
Are you spending too much time trying to find the right information? Up to 30% of working time is lost searching for correct, valid and up-to-date information. With Matterial, you collect all corporate knowledge, network it into a comprehensible system and make it quickly findable. This way, everyone gets the information they need directly. You finally want to manage your knowledge more effectively? With Matterial, you keep your company's knowledge alive, document processes and inform your employees and customers. You provide all answers from a single source for a wide range of communication channels. In a live demo, we show you what your knowledge base of the future could look like. Free of charge and without obligation. Without you as a partial supplier, component, system or module supplier, the automotive industry could not survive. Knowledge is critical to success for you in your creative, highly specialized medium-sized company in order to stay on top of product development.Starting Price: €4.99 per user -
44
AnswerDash
CloudEngage
Improve your customer experience and cut support costs by 30% - 50%. Customers no longer need to leave the page to get smart, instant answers to their questions. AnswerDash AI predicts user needs and presents Q&A that is contextual to the webpage or personalized to the user. Now your customers can get instant answers without submitting a ticket or starting a live chat. Predict user queries based on webpage content or user profile. -
45
Participate
Participate
Trusted by nonprofits, education organizations and institutions around the world, Participate's collaboration platform has everything you need to empower your members and drive impact now with the support and tools to help you grow. Leading effective learning initiatives for an organization can be tough. But inspiring others to lead can be even more challenging. Our social learning framework makes way for an inclusive, highly-connected space for your organization's learners to work toward building a dynamic knowledge base, together. Reimagining traditional learning management processes can be complex. That's why our expert team of instructional designers, community facilitators and business development specialists are with you every step of the way.Starting Price: $10,000 per year -
46
Graphlytic
Demtec
Graphlytic is a customizable web platform for knowledge graph visualization and analysis. Users can interactively explore the graph, look for patterns with the Cypher or Gremlin query languages (or query templates for non-tech users), or use filters to find the answers to any graph question. The graph visualization brings deep insights in industries, such as scientific research, anti-fraud investigation, etc. Users with very little graph theory knowledge can start to explore the data in no time. Graph rendering is done with the Cytoscape.js library which allows us to render tens of thousands of nodes and hundreds of thousands of relationships. The application is provided in three ways: Desktop, Cloud, and Server. Graphlytic Desktop is a free Neo4j Desktop application installed in just a few clicks. Cloud instances are ideal for small teams that don't want to worry about the installation and need to get up and running in very little time.Starting Price: 19 EUR/month -
47
Lemon
Sensor Digitalmedia Germany
Lemon is a leading mobile learning system that enables companies to provide their employees, field forces and external teams with the right knowledge anywhere, anytime. Learn how Lemon can help your team achieve greater success through mobile knowledge transfer without borders. What drives us is to give everyone the chance to learn in a self-determined way. Only if each of us can easily and readily access knowledge at any time and from anywhere will we be happy to do so. Being independent of time and place is the highest good and means absolute freedom. And mobile learning with Lemon® means complete freedom of knowledge. Try it out. We want to give people the freedom to engage with knowledge whenever, however and with whatever they want. Our lives are mobile, and so is our work. Knowledge is needed at all times and on-demand. Our agile world requires (learning) competent employees. -
48
Cleverly.ai
Cleverly.ai
Cleverly is your super agent that helps with real-time triage and intelligent automation, manages your knowledge base and provides a friendly customer self-service experience. Intelligently classify, prioritize and route tickets based on customer intents with accurate categorization across 100+ labels. Over 90% accuracy of ticket classification. Classify in one language and leverage classification across 12+ languages. Keep your database of internal procedures, macros and FAQs always up-to-date, complete, and accurate. Identify knowledge gaps and achieve the highest knowledge coverage rates. Reduce manual work with 20% to 60% deflection rates by automating replies for common queries. Increase agent productivity by surfacing the right information at the right time. 20% deflection rate with minimum setup due to the AI and pre-trained models. Seamless integration with your help-desk or CRM. Dynamic forms that collect relevant information upfront. -
49
Lumi AI
Lumi AI
Lumi AI is an enterprise analytics platform that enables users to explore data and extract custom insights through natural language queries, eliminating the need for SQL or Python expertise. It offers self-service analytics, conversational analytics, customizable visualizations, knowledge management, seamless integrations, and robust security features. Lumi AI supports diverse teams, including data analysis, supply chain management, procurement, sales, merchandising, and financial planning, by providing actionable insights tailored to unique business terms and metrics. Its agentic workflows address simple to complex queries, uncover root causes, and facilitate complex analyses, all while interpreting business-specific language. Lumi AI integrates effortlessly with various data sources, ensuring enterprise-grade security by processing data within the client's network and offering advanced user permissions and query controls. -
50
Sense
Sense
It is extremely important for teams to quickly access any customer-related data from one space. With Sense you just need to connect your customer support platforms and all customer support data across all the apps you use will be automatically organised, categorised, tagged and interconnected. A document or help article is never a single thing anymore. Sense will look across all the services from your team and find related resources and discussions for any kind of source you have to support your customers. Don't worry about missing important information for your customers and projects. With Sense you will get your personal spot with the sources you should know about, mentions and emails you should pay attention to, upcoming meetings, tasks and many more.Starting Price: $4 per month
