Audience

Companies searching for a Knowledge Management platform

About Kaleo

Our best practice methodology helps improve your knowledge base by figuring out what questions users need answers to, then creating answers that are easy to find and consume. Tickets are regularly monitored for repeat questions so your knowledge base can easily be kept current. IT tickets tell you what questions people have. We isolate the tickets that could have been avoided with self-help. These include 'how-tos,' and most other Tier 1 incidents. Trained machine learning classifiers use over 1000 ontologies to group self-helpable tickets by question. Groups are then ranked by volume to determine FAQs. Answer chunks are manually checked for quality then connected to their associated FAQ. The questions and answers are now ready to be added to your knowledge base.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Kaleo Software
Founded: 2013
United States
www.kaleosoftware.com

Videos and Screen Captures

Kaleo Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

Kaleo Frequently Asked Questions

Q: What kinds of users and organization types does Kaleo work with?
Kaleo works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Kaleo support in their product?
Kaleo supports these languages: English.
Q: What kind of support options does Kaleo offer?
Kaleo offers support via phone support and online.
Q: What type of training does Kaleo provide?
Kaleo provides training in the form of documentation, live online, and webinars.

Kaleo Product Features

Knowledge Management

Cataloging / Categorization Supported
Content Management Supported
Decision Tree Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported
Artificial Intelligence (AI) Not Supported
Collaboration Not Supported
Discussion Boards Not Supported