Kaleo

Kaleo

Kaleo Software
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About

Our best practice methodology helps improve your knowledge base by figuring out what questions users need answers to, then creating answers that are easy to find and consume. Tickets are regularly monitored for repeat questions so your knowledge base can easily be kept current. IT tickets tell you what questions people have. We isolate the tickets that could have been avoided with self-help. These include 'how-tos,' and most other Tier 1 incidents. Trained machine learning classifiers use over 1000 ontologies to group self-helpable tickets by question. Groups are then ranked by volume to determine FAQs. Answer chunks are manually checked for quality then connected to their associated FAQ. The questions and answers are now ready to be added to your knowledge base.

About

OpenText Service Management Aviator is a trusted, context-aware AI solution for IT service management (ITSM) and enterprise service management (ESM), grounded in an organization’s own knowledge, policies, procedures, and documentation. It helps employees find answers faster, improves service desk productivity, and scales service operations while maintaining governance and AI sovereignty. AI-assisted self-service lets users answer how-to questions, submit service requests, and complete guided automation across departments such as IT and HR. Service desk agents receive contextual information about incoming tickets, including AI-generated summaries and suggested solutions. Aviator can turn resolved tickets into knowledge articles with generated summaries, tags, and categorization, helping organizations expand self-service content. It also supports intelligent routing, solution recommendations, autonomous fulfillment, and knowledge creation.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a Knowledge Management platform

Audience

IT service teams, service desk agents, employees, and enterprise teams needing to automate service workflows, improve self-service, and make faster decisions

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Kaleo Software
Founded: 2013
United States
www.kaleosoftware.com

Company Information

OpenText
Founded: 1991
Canada
www.opentext.com/aviator-ai/service-management-aviator

Alternatives

Alternatives

Ivanti ITSM

Ivanti ITSM

Ivanti

Categories

Categories

IT Service Supported
ITSM Supported
Service Desk Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Not Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Integrations

OpenText Aviator Not Supported
OpenText Aviator Platform Not Supported
OpenText Aviator Studio Not Supported
OpenText DevOps Aviator Not Supported
OpenText Experience Aviator Not Supported

Integrations

OpenText Aviator Supported
OpenText Aviator Platform Supported
OpenText Aviator Studio Supported
OpenText DevOps Aviator Supported
OpenText Experience Aviator Supported
Claim Kaleo and update features and information
Claim Kaleo and update features and information
Claim OpenText Service Management Aviator and update features and information
Claim OpenText Service Management Aviator and update features and information