ProProfs Knowledge Base
ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.
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HelpSite
Hosted knowledge base software to create a public or private knowledge base.
Create an awesome support center. Generate a beautiful FAQ & help site in minutes. Your users deserve it.
HelpSite gives you…
A support site with your FAQs and knowledge base.
It's beautiful, mobile-friendly, and searchable so your customers can find answers fast.
A smart contact form that auto-suggests articles as someone types their message.
Users get their questions answered faster and support agents save time.
A super easy-to-use admin interface to create knowledge base articles with ease.
Populate your help site with answers to common questions and other helpful information. Our hosted knowledge base software takes care of the rest.
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Archbee
Documentation tool for high-performing teams.
Archbee is the place to centralize your company's information.
Unify knowledge in product, engineering, support, marketing, sales.
Use cases:
• Manage team knowledge
• Developer & API docs
• Documentation sites
• Document internal processes
• Collaborate on documents
• Onboard & train teammates
• Create documentation for your customers
• Bring your own domain
Integrations: Slack, Airtable, Loom, Trello, Lucidchart, Typeform, Mindmeister, Prezi, Miro, Google Docs, Google Sheets, Google Slides, Figma, Invision, Framer, Abstract, Marvel, Github, GraphQL, Swagger/Open API, Numeracy, Mode Analytics, Codepen, Intercom, Google Analytics.
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Kaleo
Our best practice methodology helps improve your knowledge base by figuring out what questions users need answers to, then creating answers that are easy to find and consume. Tickets are regularly monitored for repeat questions so your knowledge base can easily be kept current. IT tickets tell you what questions people have. We isolate the tickets that could have been avoided with self-help. These include 'how-tos,' and most other Tier 1 incidents. Trained machine learning classifiers use over 1000 ontologies to group self-helpable tickets by question. Groups are then ranked by volume to determine FAQs. Answer chunks are manually checked for quality then connected to their associated FAQ. The questions and answers are now ready to be added to your knowledge base.
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