livepro
livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.
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Zoho Desk
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.
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elevio
Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge.
We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements.
Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product.
Is your team utilising Knowledge Centred Service (KCS)?
With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be.
Based on user feedback and data analysis, it's the backbone of continuous user education.
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Zuar Runner
Utilizing the data that's spread across your organization shouldn't be so difficult! With Zuar Runner you can automate the flow of data from hundreds of potential sources into a single destination. Collect, transform, model, warehouse, report, monitor and distribute: it's all managed by Zuar Runner.
Pull data from Amazon/AWS products, Google products, Microsoft products, Avionte, Backblaze, BioTrackTHC, Box, Centro, Citrix, Coupa, DigitalOcean, Dropbox, CSV, Eventbrite, Facebook Ads, FTP, Firebase, Fullstory, GitHub, Hadoop, Hubic, Hubspot, IMAP, Jenzabar, Jira, JSON, Koofr, LeafLogix, Mailchimp, MariaDB, Marketo, MEGA, Metrc, OneDrive, MongoDB, MySQL, Netsuite, OpenDrive, Oracle, Paycom, pCloud, Pipedrive, PostgreSQL, put.io, Quickbooks, RingCentral, Salesforce, Seafile, Shopify, Skybox, Snowflake, Sugar CRM, SugarSync, Tableau, Tamarac, Tardigrade, Treez, Wurk, XML Tables, Yandex Disk, Zendesk, Zoho, and more!
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