Sugar Serve Integrations

Sugar Sell is a one of a kind Customer Relationship Manager solutions, with functionality that includes sales-force automation, marketing campaigns, customer support, collaboration, mobile CRM, social CRM and reporting. Sugar Sell gives individual and teams back the time they need to increase project focus and interacting with customers to create more sales. Join top leading brands and try Sugar Sell today. Sugar Sell gives you what other customer management software solutions wish they could: The guarantee of an outstanding user experience. Sugar is the 4x winner for satisfaction, reliability and tech support in PCMag’s Business Choice Awards. The real power of our platform is in the story that it tells—about your customers, your company and the future of your business. It’s the customer experience solution to use when you want to empower every employee with the right information, at the right time, before they even ask.

Make inbound and outbound calls from Sugar with a single click from any default or custom SugarCRM modules including Leads, Contacts, and Accounts. The calls can be made via multiple channels: web, desktop, and mobile applications – using the mic and speakers. Let RT Telephony be an operator for you. It can manage extensions and phone directories. With the IVR setting of RT telephony, you can compose a welcome message, manage voice tone, configure incoming calls, prompt your caller with a set of options according to your customized configuration and much more in your Sugar Platform. RT Telephony is not a one-trick pony. In addition to verbal communication, it supports textual conversations. You can send an SMS instantly or receive them as well. To initiate an SMS conversation through Sugar, all you require is RT Telephony integration and the recipient’s number. Create Campaign Templates and send your messages to your target list from within RT Telephony.

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs.

Gain complete visibility of customer activities, history, and records from a single screen. Reduce clicks and streamline actions with one unified customer view. Dive deeper into customer data with advanced drill-down capabilities. Leverage built-in AI to uncover the best opportunities and accelerate deal closures. Get recommendations on the next best actions to take in every sales situation. Focus on high-value opportunities with predictive insights into deal likelihood. Replicate winning strategies with advanced forecasting and time-aware analytics. Access real-time metrics and reporting to track sales performance without manual spreadsheets. Predict pipeline evolution and quota attainment with role-specific dashboards. Automate and simplify your sales processes with drag-and-drop workflows and built-in guides. Automate complex sales tasks with Smart Guides for seamless sales process management. Collaborate effortlessly using native integration with third-party document tools.