Audience
Large customer service and support organizations that handle complex queries across channels
About Knova
Knova is built on a simple design philosophy: streamlining the help desk agent’s job means higher productivity, happier customers and happier staff. Help users resolve issues themselves on-demand, and proactively deliver information about known issues to targeted customers. Your best product experts are often your own customers. Knova incorporates forums to build user-driven knowledge communities. Let users find exactly what they're looking for through intelligent search that speeds issue resolution, whether they're your internal employees or your external customers. It's a much more user-friendly approach than basic enterprise search, FAQs and traditional content management solutions. Knova goes beyond basic search, getting smarter every time you use it. Star ratings and feedback on article quality help ensure users are getting the best advice.
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Company Information
IgniteTech
United States
ignitetech.com/softwarelibrary/knova
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Product Details
Platforms Supported
Cloud
Knova Frequently Asked Questions
Knova Product Features
Knowledge Management
Decision Tree
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Discussion Boards
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